BEGIN:VCALENDAR VERSION:2.0 X-WR-CALNAME:tugconnects2026harmony X-WR-CALDESC:Event Calendar METHOD:PUBLISH CALSCALE:GREGORIAN PRODID:-//Sched.com Harmony at TUG CONNECTS 2026//EN X-WR-TIMEZONE:UTC BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260517T200000Z DTEND:20260517T230000Z SUMMARY:Registration Desk Open 2nd Floor DESCRIPTION:Come here to register when you arrive\, ask questions about the conference\, restaurants\, etc.\, or just to visit with our friendly team members who are always happy to see you! Open daily during conference hours. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ee529608f48e0496ae4697ea2420ddf1 URL:http://tugconnects2026harmony.sched.com/event/ee529608f48e0496ae4697ea2420ddf1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260517T220000Z DTEND:20260517T224500Z SUMMARY:Presenter's Safety and Security Briefing DESCRIPTION:All presenters must attend one of our three sessions. We will review hotel safety and security procedures\, speaker guidelines\, and cover any last-minute questions. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:62cf34bb7be8703b68db234367ffaba4 URL:http://tugconnects2026harmony.sched.com/event/62cf34bb7be8703b68db234367ffaba4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260517T230000Z DTEND:20260518T020000Z SUMMARY:TUG Leadership and Hall of Fame Awards Dinner (Invitation only) DESCRIPTION:Join us for an unforgettable evening celebrating the individuals who have made an extraordinary impact on the TUG community. The TUG Leadership and Hall of Fame Awards Dinner is a cherished conference tradition — a moment to pause\, reflect\, and honor the peers\, advocates\, and leaders whose dedication and contributions have helped shape TUG into the thriving community it is today.\n\n Gather with fellow attendees for a reception and elegant dinner as we recognize this year's inductees and toast to the spirit of collaboration\, generosity\, and shared purpose that defines our community. Whether you're cheering on a colleague or witnessing the tradition for the first time\, this is an evening you won't want to miss.\n\n CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:90ff7e49194214e7d59d8aadd4192df4 URL:http://tugconnects2026harmony.sched.com/event/90ff7e49194214e7d59d8aadd4192df4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T114500Z DTEND:20260518T123000Z SUMMARY:Presenter's Safety and Security Briefing DESCRIPTION:All presenters must attend one of our three sessions. We will review hotel safety and security procedures\, speaker guidelines\, and cover any last-minute questions. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6bcb0c876f71df408a52ee93b89e9a1d URL:http://tugconnects2026harmony.sched.com/event/6bcb0c876f71df408a52ee93b89e9a1d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T120000Z DTEND:20260518T130000Z SUMMARY:Breakfast in Legends Ballroom 2nd Floor DESCRIPTION:Join us for a healthy breakfast in the Legends Ballroom (2nd floor) CATEGORIES:COMMON ACTIVITIES LOCATION:Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d76df4eed61d9c9ffb98ca8fb5dece8a URL:http://tugconnects2026harmony.sched.com/event/d76df4eed61d9c9ffb98ca8fb5dece8a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T120000Z DTEND:20260518T125000Z SUMMARY:First Time at TUG Connects? Start Here. DESCRIPTION:New to TUG Connects? This session is your quick-start guide to making the most of your experience. We’ll cover everything you need to know—from why you should attend cocktail hour\, lunch\, and dinner\, to what the Solution Center is and how to navigate it. We’ll also break down the “penultimate event” and share key tips on how to confidently connect and start meaningful conversations. TUG is more than sessions—it’s a community. Join us to learn how to network with purpose\, build relationships\, and leave with real value (and new connections). CATEGORIES:COMMON ACTIVITIES LOCATION:Music Row 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a2c2a9e9bd22de2dad5c73f844060eb7 URL:http://tugconnects2026harmony.sched.com/event/a2c2a9e9bd22de2dad5c73f844060eb7 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T120000Z DTEND:20260518T230000Z SUMMARY:Registration Desk Open DESCRIPTION:Come here to register when you arrive\, ask questions about the conference\, restaurants\, etc.\, or just to visit with our friendly team members who are always happy to see you! Open daily during conference hours. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d43218086f3d417a9933fac2e9517e76 URL:http://tugconnects2026harmony.sched.com/event/d43218086f3d417a9933fac2e9517e76 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T130000Z DTEND:20260518T194500Z SUMMARY:Assembly & Service - ISM Network Meeting DESCRIPTION:Welcome everyone! Whether this is your first TUG Connects or you're a returning member of the Assembly & Service community\, we're glad you carved out time to be part of this conversation. This network meeting is your dedicated space to connect with peers who are working through the same challenges you are — in the field\, on the floor\, and in the back office. Come ready to ask questions\, share what's working (and what isn't)\, and walk away with at least one idea you can put into practice. The best insights in this room won't come from a slide deck — they'll come from the people sitting next to you.\n\n\nToday's Agenda:\n8:00 AM  \;- ISM Meeting Welcome session - introductions\, network \;9:00 AM \; - ISM Roadmap and Case Study - Unified Infor CSD/ISM Analytics in Birst 9:45 AM \; - Break 10:15 AM \; - ISM: Improving Service Efficiencies: Unlocking your service tech’s potential with better scheduling. An in-depth review of scheduling & routing features including the interface to Google Maps\, and a discussion of the Mobile App. 11:15 AM - ISM Mobile 12:00 PM \; - Lunch 1:00 PM \; - Single Source Presentation - Top Extensions requested by Customers / Discuss CO-DEV 2:00 PM \; - ERS Discussion / Ask you ISM Question2:45 PM \; - Meeting Adjourned\n CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:60af40937c86869995fbd639da6698fb URL:http://tugconnects2026harmony.sched.com/event/60af40937c86869995fbd639da6698fb END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T130000Z DTEND:20260518T170000Z SUMMARY:CSD Network Meeting DESCRIPTION:The CSD/WebUI community is entering an exciting new chapter\, and this year’s membership meeting at TUG Connects is all about what’s next.\n \;Join us as we welcome new CSD/WebUI Co‑Leaders Abigayle Franklin and Lance Melnik\, recognize the Steering Committee\, and dig into the practical topics members care about most — from real‑world ERS usage\, to what’s new in the April release\, to an open\, candid discussion on the things we don’t even know to ask yet.\n \;This highly interactive session is designed to help members:\nUnderstand where CSD/WebUI is headed under new leadershipLearn what’s new (and what matters) in the April releaseHear unfiltered perspectives from experienced users and partnersWalk away knowing who to turn to when questions arise around integrations\, APIs\, EDI\, extensions\, and more \;\nWhether you’re a long‑time customer or newer to WebUI and CSD\, this meeting is your chance to connect\, ask questions\, and help shape the direction of the group.\nWe encourage all CSD/WebUI members to attend and participate.\nAgenda: \;\n \;8:00 AM: \; \;Welcome\, Leadership Transition & Introductions\nWelcome and opening remarksIntroduction of new CSD/WebUI Co‑LeadersRecognition of the CSD/WebUI Steering CommitteeBrief overview of the meeting flow and objectives8:15 – 9:00 AM:  \;Session 1: ERS — Reviewing\, Submitting\, and Driving Real Value\nPresenter: Lance Melnik\nOverview of the ERS process: reviewing and submitting requestsWhat Infor is looking for todayEmphasis on real‑world\, practical use casesExamples of ERS submissions that lead to meaningful product outcomesHow members can better influence future WebUI/CSD direction9:00 – 9:45 AM: \; \;Session 2: What’s New in the April WebUI/CSD Release\nPresenter: Brandy Alderman (Infor)\nHighlights of the April releaseNew features and enhancements relevant to CSD/WebUI usersWhat’s changed\, what’s improved\, and what to pay attention toBrief Q&A10:15 – 11:00am:  \;Session 3: “We Don’t Know What We Don’t Know” – Open Panel Discussion\n11:15 - Noon: \; \;Session 4: Open Mic — How Channel Partners Can Help (and When)\nOpen\, moderated discussion focused on:When to involve a channel partnerWhere different partners tend to excel (EDI\, APIs\, ION\, extensions\, integrations\, etc.)\n CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:12bc2d70b423b3c01f8f72cf31752fb5 URL:http://tugconnects2026harmony.sched.com/event/12bc2d70b423b3c01f8f72cf31752fb5 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T130000Z DTEND:20260518T170000Z SUMMARY:Products and Pricing Network Meeting DESCRIPTION:Join fellow Product and Pricing leaders for a collaborative network group meeting designed to address real-world challenges and share practical solutions. This session will feature brief presentations from Infor Channel Partners highlighting how their offerings and expertise can support your organization with product and pricing initiatives. In addition\, we’ll have a dedicated session with Infor to hear the latest updates and developments relevant to our group\, including a discussion of Infor’s ERS system and what’s ahead. \n\nMost importantly\, this meeting provides valuable time to connect with your peers who face similar challenges\, exchange insights\, and build relationships that extend beyond the conference. Whether you’re looking for fresh ideas\, partner support\, or a deeper understanding of Infor’s roadmap\, this is a must-attend session for anyone involved in product and pricing strategy\n\nHere is our schedule for the Meeting. \n\nHere is our schedule for the Meeting. \n\nStart \;  \; Topic \n8:00 \;  \;  \;Introduction\, Agenda\, ERS review \n8:15 \;  \;  \; NSA presentation\n8:30 \;  \;  \;Central Data presentation\n9:00 \;  \;  \;Acumen Solutions presentation\n9:15 \;  \;  \; Tridex Systems presentation\n9:30 \;  \;  \;ASW Global Consulting presentation\n9:45 \;  \;  \; \;Break\n10:15 \;  \; INFOR Update \n11:15 \;  \;  \;Expertek Systems presentation\n11:30 \;  \; Earnest & Associates presentation\n11:45 \;  \; Wrap Up CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3d9fe66dbf7b7e7cf6d98694b74211eb URL:http://tugconnects2026harmony.sched.com/event/3d9fe66dbf7b7e7cf6d98694b74211eb END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T130000Z DTEND:20260518T194500Z SUMMARY:CSDe / M3 Network Meeting DESCRIPTION:Welcome to the TUG CSDE Network Meeting — and to TUG CONNECTS 2026! This is your community for connecting with fellow CSDE users to share insights\, tackle challenges\, and explore everything this powerful distribution platform has to offer.\n\nAgenda:\n8:00 AM: Welcome \;\nWelcome and opening remarks\, Brief overview of the days agenda8:10 – 9:00 AM: Session 1: Infor Velocity Suite - What is it &\; What’s New! Hosted by Infor’s Max Fisher- Director\, Product management and all round nice guy. \;\n\nInfor Velocity Suite - What is it &\; What’s New!Break 9:00-9:15am\n\n9:15 – 10:00 AM: Session 2: Agile Dragon presents CSDE Finance Reporting. Hosted by Ching Cooper \;\n\nBreak 10:00 – 10:15\n10:15 – 11:00am: Session 3: “” – M3 and Thing You Don’t Know. Hosted by John Panzenhagen\n\nIdentify some of the hidden aspects of M3Discover areas that need proactive managementIdentify potential problem areas and how to avoid themBreak 11:00 – 11:15\n11:15 - Noon: Session 4: Open Mic —\n\nOpen\, moderated discussion focused on: Network Leaders\, Meetings and monthly webinars\, what we can do to improve M3 Reach01:10pm – 01:50pm: Session 5: Using AI in Infor to Increase Productivity\, Reduce Costs\, and Grow Revenue. Hosted by Justin Johnson GoMotivate\n\nSales Order Automation to streamline order processing and reduce pricing errors • Sales Insights to analyze historical Infor data and surface revenue opportunities • PO to Cart to convert emailed purchase orders into structured digital transactions inside Infor\n2:00pm – 02:45pm: Session 6: Doppio Group “What comes next”\n \;\nBreak 2:45pm – 3:00pm\n \;\n\n03:00pm – 3:30pm: Session 7 : Infor’s Ole Rasmussen Talk M3 Products\n\ndiscuss and evaluate the M3 product roadmap\n CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:85188cea0c585d8b8943f1391c3991a1 URL:http://tugconnects2026harmony.sched.com/event/85188cea0c585d8b8943f1391c3991a1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T140000Z DTEND:20260518T170000Z SUMMARY:eCommerce Network Meeting DESCRIPTION:Join your peers in the eCommerce &\; Digital Marketing Network Group for a practical\, high-energy session designed to help distributors share ideas\, compare approaches\, and walk away with strategies you can actually put to work.\n This year’s session features more roundtable discussion time than ever before\, a member showcase packed with real-world examples\, and dedicated open networking to close out the morning.\n\n Session Agenda 9:00 AM – 10:00 AM | Introductions\, Network Update &\; Member Showcase We’ll kick things off with quick introductions and a brief network update\, including a high-level recap of key B2B eCommerce trends\, learnings from 2025\, and what lies ahead.\n From there\, we’ll move directly into the Member Showcase\, where TUG members will share real features and functionality they have customized\, what they changed\, why they did it\, and the results they have seen. Each presenter will share a short demo or walkthrough followed by Q&\;A.\n\nMember Showcase Presenters:\n Andrew Rentz\, Chamberlain Oil Co.\, Inc. | AI-Powered Search: Rules\, Logic\, and Real Results\n Gain an inside look at how Chamberlain Oil integrates AI search with real-world rules and logic to improve search results\, speed up navigation\, and deliver a better user experience. Molly Williams\, Digital Sales &\; IT Manager\, Centro Solves | Turning Complex Products into Simple Choices\n See how Centro Solves created a guided\, configurator-like shopping experience for technical product lines without a dedicated configurator tool\, with live examples and a look at the impact for both customers and vendors. Jason Schoulte\, IT Project Manager\, Schimberg | Vendor Managed Inventory Through the eCommerce Mobile App\n Find out how Schimberg eliminated paper-based processes and simplified its Vendor Managed Inventory service through its eCommerce mobile app. 10:15 AM – 11:30 AM | Roundtable Discussion We are expanding what worked so well last year with an extended roundtable designed to maximize peer conversation\, practical idea sharing\, and open discussion around the challenges and opportunities shaping B2B eCommerce and digital marketing.\n Small-group breakouts will explore what is actually moving the needle in eCommerce today\, where manufacturers and distributors are still misaligned on product content\, how customer expectations are changing\, which KPIs truly matter\, and how teams are proving the value of digital internally. Conversations may also cover AI use cases\, personalization\, friction in the digital customer journey\, sales and eCommerce alignment\, manufacturer-distributor partnerships\, and digital marketing tactics that are no longer worth the effort.\n Each group will have the opportunity to discuss real-world experiences\, compare what is working versus not working\, and share key takeaways back with the full group.\n11:30 AM – 12:00 PM | Wrap-Up &\; Open Networking \nWe’ll close with a group wrap-up to capture key takeaways from the morning\, followed by open networking time to continue conversations and connect with fellow members. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bc07f3cc6dacd1eee95f8d52e0ad1856 URL:http://tugconnects2026harmony.sched.com/event/bc07f3cc6dacd1eee95f8d52e0ad1856 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T170000Z DTEND:20260518T181500Z SUMMARY:Lunch in Legends Ballroom DESCRIPTION:Join us for a healthy lunch in the Legends Ballroom (2nd floor) CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:5f840151e345fc85a7c9539794740017 URL:http://tugconnects2026harmony.sched.com/event/5f840151e345fc85a7c9539794740017 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T180000Z DTEND:20260518T184500Z SUMMARY:Automotive / Heavy Duty Network Meeting DESCRIPTION:Join us for the Automotive / Heavy Duty Network meeting.\n\nAgenda:\nLeadership going forward. \; Do we want to go forward and if so need others to step up to help\nTopics discussed last time and solutions deployed for them\n\n \n CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2b9dd2e2ed54229a216d95892edee63c URL:http://tugconnects2026harmony.sched.com/event/2b9dd2e2ed54229a216d95892edee63c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T180000Z DTEND:20260518T194500Z SUMMARY:HVACR Network Meeting DESCRIPTION:Welcome to the HVAC Network Meeting at TUG Connects 2026!This session brings together HVAC professionals from across the TUG community to share insights\, exchange best practices\, and tackle the topics that matter most to our industry.\n\nAgenda:\n1:00 – 1:10 – Intro’s\, housekeeping\n1:10 – 1:30 - Co-Development Collaboration or ERS system. Making sure we get what we need into CSD.\n1:30 – 1:45 - Infor’s Product Recommender – demo from Randy\n1:45 – 2:00 – break\n2:00 – 2:20 – Credit card processing\, new options and features CenPos-Kodaris-EBizCharge\n2:20 – 2:45 – Extensions and Q&D’s – best tools that nobody knows about\n\n CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d682b27cb6b96ea37aadb628e779196e URL:http://tugconnects2026harmony.sched.com/event/d682b27cb6b96ea37aadb628e779196e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T180000Z DTEND:20260518T220000Z SUMMARY:Reporting & Analytics Network Meeting DESCRIPTION:Welcome to the TUG Reporting &\; Analytics Network Meeting — and to TUG CONNECTS 2026! This is your community for sharing insights\, swapping best practices\, and connecting with fellow Infor users who rely on reporting and analytics to keep their operations running smoothly. Let's get started!\n\n\n1:00pm:  \;Introductions and agenda overview1:15pm:  \;Customer case studiesDragon Pack® - Operations\, Bjoern Stammerjohann - MasterPhocus\, Andrew Carlson - Medart1:45: Orange Query product demo2:00pm: \; Break2:10pm: \; \;Infor Data Platform Roadmap and UpdateHear about the new and exciting capabilities within the Infor Data Platform and Cloudsuite Analytics. We will be highlighting new capabilities with GenAI and our exciting analytics roadmap.2:45pm: \; Break3:15pm:  \;Audit solution offeringsInfor CSD AuditCentral Data AuditDataAnalytics Audit Workcenter by AktionDragon Pack® - Audit by Agile Dragon Group4:30pm: Infor Embedded AnalyticsSee how you can use widgets and Infor context capabilities to bring analytics and data into your everyday workflow.\n CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d3dd4557a251b05dac249459b3c1aeac URL:http://tugconnects2026harmony.sched.com/event/d3dd4557a251b05dac249459b3c1aeac END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T180000Z DTEND:20260518T220000Z SUMMARY:Finance Network Meeting DESCRIPTION:Welcome to the TUG Finance Network Meeting — and to TUG CONNECTS 2026! This is your community for connecting with fellow Infor users who are navigating the financial side of distribution\, from AP and AR to month-end close and beyond. Let's dive in! \n\n\nAgenda:\n1:00pm - New or under-utilized features in Accounting2:00pm - Vendor presentations2:45pm - Break3:15pm - Vendor presentations 4:15pm - Infor RPA AP Workflow demo\, AP Dashboard/APECE \n\n CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:36e6d4fdfb93afea079c8c1be60b3759 URL:http://tugconnects2026harmony.sched.com/event/36e6d4fdfb93afea079c8c1be60b3759 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T180000Z DTEND:20260518T220000Z SUMMARY:Inventory Management Group Network Meeting DESCRIPTION:Welcome to the Inventory Management Group (IMG) Network Meeting. You're in for a great four hours — We'll kick things off with our attendees shaping the conversation in our Attendees' Choice Roundtable\, then hear from Brandy Alderman and Diane Dunbar on what's coming in the October 2026 release\, and wrap up with inventory expert Grant Howard taking you through both the big picture and a deep dive into the Buyer's Day. Let's make the most of our time together.\n\n1:00 - 1:45pm - Roundtable “Attendees Choice”: \; It’s your 45 minutes! What do you want to Roundtable?  \;Roundtables lead by Brandy Meeker\, Josh Serwe\, and Mike Prestash and Grant Howard. Pick from a list of topics\, and the most votes will be a roundtable. 2:00 - 2:45pm - Brandy Alderman and Diane Dunbar with Infor will highlight upcoming enhancements in the October 2026 release and provide a look into the Advanced Buyer Workspace. 2:45 - 3:15pm - Refreshment break3:15 - 4:00pm - \;Grant Howard\, best practices inventory management authority\, will lead a round table discussion regarding Infor’s Inventory Management Updates and Modernization project.  \;Infor has partnered with Grant for expertise\, guidance and to bring users’ feedback to the project. Be part of the discussion\, help confirm what is needed and have a voice in the priorities. 4:15 - 5:00pm - \;Grant Howard presents a detail look at “A Buyers Day”.  \;Join your peers along with Inventory Expert Grant Howard for an information packed 45 mins on how Inventory Management affects the Big Picture and what the buyer’s day looks like.  \;Working the demand control center\, surplus inventory\, acknowledging and managing open PO’s\, working exceptions in ICAMU\, and other key items that move the needle for customer experience and profitability. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:68268024d0883f24f0bbb465aa60398a URL:http://tugconnects2026harmony.sched.com/event/68268024d0883f24f0bbb465aa60398a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T180000Z DTEND:20260518T220000Z SUMMARY:Technical CSD/SX.e Network Meeting DESCRIPTION:Join the TUG Technical Networking Group\, a dynamic forum designed for professionals and enthusiasts to explore and exchange ideas on cutting-edge advancements in Infor technology\, industry trends\, and the foundational principles of system optimization and AI integration. Dive deep into discussions surrounding key features of Velocity\, applications in CloudSuite Distribution (CSD) and Infor Document Management (IDM)\, and gain insights into how these tools are shaping operational efficiency and driving innovation across industries.\n\nThe group also provides a unique opportunity to engage in forward-thinking conversations about the transformative impact of artificial intelligence\, AI agents\, and the critical importance of maintaining clean\, organized\, and reliable data to ensure successful implementation and sustained growth. Whether you're interested in leveraging emerging technologies or seeking to understand the current and future state of AI within industry systems\, this networking group offers a collaborative environment for knowledge sharing and professional development.\n\nAdditionally\, you’ll have the chance to join an exclusive roundtable discussion featuring Infor technical and product leadership\, alongside AI development talent\, to explore the cutting-edge capabilities of AI and the ERP NextGen platform. Hear directly from experts about emerging trends\, best practices\, and the future of enterprise systems powered by AI. Expand your expertise\, stay ahead of the curve\, and connect with like-minded peers who share a passion for technical excellence and innovation. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bdcec28115a1fca7ac5392b226d23bd0 URL:http://tugconnects2026harmony.sched.com/event/bdcec28115a1fca7ac5392b226d23bd0 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T180000Z DTEND:20260518T220000Z SUMMARY:WMS Network Meeting DESCRIPTION:Join the WMS Network Group at TUG Connects Harmony!\n\nThis year’s WMS Network Meeting brings together distributors\, partners\, and solution experts to explore what’s next in warehouse operations and share practical ideas you can take home and apply.\n\n We’ll open with brief introductions and a network update\, followed by a review of the Infor WMS(Jerry Beaston) and TWL(Sara Arnould) roadmaps. This segment will highlight upcoming capabilities\, key enhancements\, and areas where members can expect meaningful improvements. We’ll also include a dedicated Q&A period to address member questions and spark discussion.\n\nFirst Supply will be speaking about their automation journey within their new Distribution Center. Michael O'Brien(VP of IT) and David Church(IT Applications Manager) will walk through their decision-making process\, implementation experience\, and the operational gains they’re seeing today. It’s a chance to hear directly from a peer who has navigated the shift from traditional workflows to high‑density\, robotics‑enabled fulfillment.\n\nWe’ll welcome several solution providers and implementation partners who support the WMS ecosystem. They’ll share the tools\, services\, and optimization strategies they offer—along with examples of how distributors are using these solutions to streamline processes\, improve accuracy\, and scale more confidently.\n\nAfterwards\, we’ll feature a roundtable segment designed for open conversation and peer problem‑solving. Group discussions will give everyone space to dig into real challenges and compare approaches and share key takeaways. Discussion topics may include RF workflow design\, receiving and putaway strategies\, cubes weights and unit of measure\, labor planning\, cycle counting\, automation readiness\, KPI tracking\, and other member‑driven priorities.\n\nSchedule:\n1:00pm - Welcome and introductions\n1:15pm \; - \;TWL and WMS Roadmaps with Q&A periods for both \n2:15pm - First Supply's Journey to Automation \n2:45pm - Refreshment break\n3:15pm - Partner presentations\n4:15pm - Roundtables \;\n5:00pm - Meeting adjourned CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:046aed6e8f705db6505b6104a0f422f8 URL:http://tugconnects2026harmony.sched.com/event/046aed6e8f705db6505b6104a0f422f8 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T201500Z DTEND:20260518T220000Z SUMMARY:Come and meet the Infor Support Team DESCRIPTION:This session gives TUG Connects attendees a valuable opportunity to engage directly with Infor’s support team while also learning about the CareFor Success model. Participants can discuss open cases\, recurring challenges\, and best practices for maximizing support resources in a candid\, face-to-face setting. In addition\, Infor will provide an overview on how the Care for Success approach accelerates value and ROI through tailored engagement across Scaled\, Professional\, and Enterprise tiers—combining digital tools with proactive\, expert guidance to reduce risk\, prevent disruption\, and drive continuous success.\n\nWho should attend:\nIT leaders\, functional owners\, and anyone responsible for driving adoption\, realizing value\, and getting the most out of their Infor investment. \n CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7703abbdd22b196a63dbbc8eb54832c8 URL:http://tugconnects2026harmony.sched.com/event/7703abbdd22b196a63dbbc8eb54832c8 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T201500Z DTEND:20260518T220000Z SUMMARY:Assembly & Service - Value Add Network Meeting DESCRIPTION:Welcome to the Value Add Network meeting. This is one of the most dynamic corners of the TUG community — because if you're in the value add space\, you know that no two operations look quite the same\, and that's exactly what makes this conversation so valuable.\n\n\n Whether you're managing kitting\, light manufacturing\, custom configurations\, or something in between\, the peers in this room understand your world in a way that a general session simply can't replicate. This is your chance to get specific — about the workflows you're navigating\, the Infor tools you're leaning on\, and the workarounds you've built that maybe shouldn't have to be workarounds at all.\n\n\nCome ready to share openly and listen actively. The goal isn't to have all the answers — it's to leave with better questions\, a few new connections\, and at least one idea worth taking back to your team.\n\n\nAgenda:\n3:15 PM - Introductions\, network / Introduction to CD Marketplace4:15 PM - \;ERS Discussion\, Case Study and Roundtable discussion5:00 PM - Meeting Adjourned\n\n CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8d7361c3715b01f26fe44426791e8b45 URL:http://tugconnects2026harmony.sched.com/event/8d7361c3715b01f26fe44426791e8b45 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260518T220000Z DTEND:20260518T233000Z SUMMARY:Happy Hour in the Solutions Center DESCRIPTION:Join us in the exhibit hall for an informal reception with open bar and hors d'oeuvres\, and a chance to meet our sponsor partners. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e13e9da41eed85f63ff845dd154a2e03 URL:http://tugconnects2026harmony.sched.com/event/e13e9da41eed85f63ff845dd154a2e03 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T114500Z DTEND:20260519T123000Z SUMMARY:Presenter's Safety and Security Briefing DESCRIPTION:All presenters must attend one of our three sessions. We will review hotel safety and security procedures\, speaker guidelines\, and cover any last-minute questions. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:4789ffb393b38d267da492ef5d932e38 URL:http://tugconnects2026harmony.sched.com/event/4789ffb393b38d267da492ef5d932e38 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T120000Z DTEND:20260519T130000Z SUMMARY:Breakfast in Legends Ballroom DESCRIPTION:Join us for a healthy breakfast in the Legends Ballroom (2nd floor) CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a42d1b15b6eea565749610936030f39a URL:http://tugconnects2026harmony.sched.com/event/a42d1b15b6eea565749610936030f39a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T120000Z DTEND:20260519T230000Z SUMMARY:Registration Desk Open DESCRIPTION:Come here to register when you arrive\, ask questions about the conference\, restaurants\, etc.\, or just to visit with our friendly team members who are always happy to see you! Open daily during conference hours. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:1b735fbaa8c682acd627008838dd7995 URL:http://tugconnects2026harmony.sched.com/event/1b735fbaa8c682acd627008838dd7995 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(230) Self-Service Portals: What Customers Really Want to Do Online DESCRIPTION:Today's customers expect more than just a contact form and an FAQ page — they want the power to manage their experience entirely on their own terms. This session explores the evolving landscape of customer self-service portals\, diving into what users actually seek when they log in\, what frustrates them when they can't find it\, and what keeps them coming back.\n \n We'll examine the gap between what organizations think customers want to do online and what the data and user behavior actually reveal. From checking account status and making payments to troubleshooting issues and updating preferences\, attendees will gain a clearer picture of the tasks customers most want to complete independently — and how to design portals that make those tasks effortless.\n \n Key takeaways will include actionable strategies for prioritizing features\, reducing friction\, and building trust through transparency and ease of use. Whether you're building a portal from scratch or optimizing an existing one\, this session will help you align your digital self-service strategy with real customer expectations. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a7bec6c214cd17affb0f7361aa3c8efd URL:http://tugconnects2026harmony.sched.com/event/a7bec6c214cd17affb0f7361aa3c8efd END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(240) Infor OS: Data Strategy DESCRIPTION:Join the product management and solution consulting team for an overview of the Infor Data Strategy in conjunction with Cloudsuite Distribution. In this session\, we will review current capabilities for managing your data\, reporting and analytics\, and how it plays an integral role in how AI can be used in your organization. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:46850cd184e5ae102fa3da1cf987d21e URL:http://tugconnects2026harmony.sched.com/event/46850cd184e5ae102fa3da1cf987d21e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(382) Hands-on Lab - Infor OS Applications and Introduction DESCRIPTION:CloudSuite Infor OS is required to access any ERP\, including CSD\, but what is it? This session will allow you get your hands on a LIVE CloudSuite Infor OS environment! CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bdc6c552ec98c6eafa0b62a3080ca54d URL:http://tugconnects2026harmony.sched.com/event/bdc6c552ec98c6eafa0b62a3080ca54d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(405) Voice- Enabled Productivity for Infor WMS /TWL- a 3PL Success Story with Lydia Voice\, Infor\, & EPG DESCRIPTION:Join us as we share how a major West Coast 3PL successfully implemented Lydia Voice fully integrated with Infor WMS—a project delivered through a unique four-way collaboration between ASW Global Consulting\, Infor\, EPG\, and the customer team.\n \n In this session\, we’ll break down why the rollout was described as a “big win”\, including:\n - How Lydia Voice integrates directly with Infor WMS\n - The operational improvements and user satisfaction achieved\n - Lessons learned from deploying voice-directed picking in a grocery environment\n - How simplicity\, customization\, and cross-team collaboration accelerated success\n \n We’ll also touch on how Lydia Voice delivers the same benefits for Infor TWL customers. Don’t miss this inside look at real-world results and practical takeaways for any operation exploring voice enablement." CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9f47a8539c1a28582a882c2dafb2b819 URL:http://tugconnects2026harmony.sched.com/event/9f47a8539c1a28582a882c2dafb2b819 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(408) The Customer Stratification Effect: E&A Client Success Stories DESCRIPTION:Can you say with 100% certainty which of your customers are driving profits and which are secretly draining them? In this session\, we will show real- life examples of how customer stratification has transformed the way organizations leverage this proven business model to drive process change across all their customer- facing activities. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d695ed818e04bc2038d44556127144de URL:http://tugconnects2026harmony.sched.com/event/d695ed818e04bc2038d44556127144de END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(108.1) Exciting New Functionality in CSD (Also occurs at 11:15am Thursday) DESCRIPTION:This session will guide you through the exciting new features in Infor Cloudsuite designed to improve your workflow\, boost productivity\, and enhance user experience. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:124b3d54a154aef5fed5deaae82fc9a2 URL:http://tugconnects2026harmony.sched.com/event/124b3d54a154aef5fed5deaae82fc9a2 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(129) Discover the Latest AI Enabled Software Development Tools for CSD DESCRIPTION:The past year has seen lots of developments in AI/LLM tooling for software development that dramatically improve productivity. At Expertek\, we’ve been building coding agent AI tooling and workflows for CSD extensions and backend systems. In this presentation\, we will do a walkthrough on what tools are available\, and how to get the most value coding agents. The discussion will include an overview of “harness” development\, skills\, and pitfalls to avoid. CATEGORIES:CSD / SX.E LOCATION:TBA\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:1ef75af8cbd53f20dc832e38470b01ad URL:http://tugconnects2026harmony.sched.com/event/1ef75af8cbd53f20dc832e38470b01ad END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(145) The Power of Inquiry: Navigating CSD with Ease DESCRIPTION:CSD Inquiry Screens put the information you need right at your fingertips. In this session\, we’ll explore how to use these tools to quickly locate customer\, product\, order\, and pricing details — without running reports or searching through multiple menus. \n \n You’ll learn how to: \n * Navigate the most commonly used inquiry screens in CSD \n * Filter and search effectively to find data fast \n * View real-time information to support customer and business decisions \n * Use Inquiry Screens as a go-to resource for day-to-day tasks \n \n Whether you’re helping a customer\, verifying pricing\, or tracking an order\, CSD’s Inquiry Screens make it easy to get answers in seconds. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7bd198b05057e53c5ea19d41f340ae62 URL:http://tugconnects2026harmony.sched.com/event/7bd198b05057e53c5ea19d41f340ae62 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(156) Utilizing Role Based Security DESCRIPTION:Learn how to manage user security more efficiently by using role based security CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:65168a7640a153b3bf2ed216601d5a4a URL:http://tugconnects2026harmony.sched.com/event/65168a7640a153b3bf2ed216601d5a4a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(172) Best Practices to Streamline your Day-to-Day Operations DESCRIPTION:Are you spending more time chasing anomalies than understanding your overall operations? This session explores the fundamental question of whether organizations should focus on exception management or comprehensive process oversight—and when each approach matters most. Drawing on CSD's historical strength in exception-driven management\, we'll examine how modern systems and reporting mechanisms can help you identify what truly requires your attention versus what can be automated or streamlined. Through practical examples and proven workflows\, you'll learn to: - Distinguish between meaningful exceptions and process noise - Design reporting systems that highlight actionable insights - Implement event triggers and workflows that reduce manual intervention - Balance exception monitoring with holistic process understanding Whether you're drowning in alerts or missing critical issues\, this session will provide frameworks and best practices to enhance your operational efficiency by knowing exactly where to focus your attention. Ideal for: Operations managers\, process improvement professionals\, and anyone looking to optimize their approach to system monitoring and workflow management. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:649e6aa33baa9a291283ed33dc0e5e9b URL:http://tugconnects2026harmony.sched.com/event/649e6aa33baa9a291283ed33dc0e5e9b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(224) Order Entry Optimization DESCRIPTION:This session explores strategies for order entry optimization. Whether it's improving the workflow or understanding how order entry impacts other components of the business\, opportunities exist for enhancing this fundamental activity of your operation. Ultimate goal? Improving order entry for employee satisfaction and improved customer service. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3120e41cb47d7c57b9a352825f79d3bf URL:http://tugconnects2026harmony.sched.com/event/3120e41cb47d7c57b9a352825f79d3bf END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(278) The most important function in CSD - Receiving!!! DESCRIPTION:CSD is an "Inventory Management System" and where does Inventory start in your system? RECEIVING!!!!!!! This session emphasizes a fundamental truth often overlooked in Infor CSD implementations: accurate inventory management begins at the receiving dock. Participants will discover why receiving is arguably the most critical function in CSD and how proper receiving practices cascade through every downstream process—from inventory accuracy and order fulfillment to billing and financial reporting. The course provides comprehensive coverage of CSD's receiving workflow\, including Purchase Acknowledgement (POEA)\, the strategic use of Purchase Pre-Receiving (PORII) and its advantages\, and detailed exploration of the Receiving function (POEI). Attendees will learn best practices for assigning receiving responsibilities\, navigating header information and line item processing\, understanding the Final Update process\, and handling receiving corrections when mistakes occur. The session also highlights practical efficiencies and techniques to improve receiving accuracy and speed. By the end of this session\, you will understand why receiving serves as the foundation of inventory integrity in CSD\, who should own the receiving process within your organization\, what efficiency tools are available to enhance accuracy\, and how to effectively manage receiving corrections. This session is essential for warehouse managers\, receiving personnel\, inventory controllers\, and anyone responsible for maintaining accurate stock levels and operational excellence in CSD. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d298b3d1cb36f001c4d59a16c9cb105f URL:http://tugconnects2026harmony.sched.com/event/d298b3d1cb36f001c4d59a16c9cb105f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(325) CSD Has a New Architecture\, Now What? DESCRIPTION:A new architecture can feel disruptive—or it can be the foundation for harmony across performance\, extensibility\, and upgrades. This session demystifies what’s changed in CSD\, what it means for integrations\, personalization\, reporting\, and operational stability\, and how distributors should adjust their plans. You’ll get a clear checklist for what to review\, what to modernize\, and how to avoid common pitfalls so your environment stays supportable\, scalable\, and ready for what’s next. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:cbd72f41d8264151aff0b6eeb0647dbf URL:http://tugconnects2026harmony.sched.com/event/cbd72f41d8264151aff0b6eeb0647dbf END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(338) Extensibility Training 101 DESCRIPTION:An introduction to extensibility and the ability to customize the ERP system. We will discuss tips and tricks for beginners\, dabble in more advanced extensibility\, and review the administrative tools necessary to successfully pursue personalization and extensibility in CSD. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:fe4354fba340f82ed5fa3d6a96adacb4 URL:http://tugconnects2026harmony.sched.com/event/fe4354fba340f82ed5fa3d6a96adacb4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T134500Z SUMMARY:(102) Introduction to M3-based Cloudsuites; What do you Get Not Being Available in CSD DESCRIPTION:This session explores the differing ERP philosophies of M3-based CloudSuites and CSD\, outlining common ground\, key distinctions\, functional limitations\, and where each solution delivers unique value. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:737e1436e93aba8a3f5f8d1c14eaa41f URL:http://tugconnects2026harmony.sched.com/event/737e1436e93aba8a3f5f8d1c14eaa41f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T130000Z DTEND:20260519T140000Z SUMMARY:(901) Executive Summit Breakfast and Welcome DESCRIPTION:Join your fellow Summit attendees for a private breakfast and a welcome and introduction to this year's agenda and speakers for the summit CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2ff60fb4bfe3186e1fd07d67a9e6131f URL:http://tugconnects2026harmony.sched.com/event/2ff60fb4bfe3186e1fd07d67a9e6131f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T134500Z DTEND:20260519T153000Z SUMMARY:Open time in Solutions Center DESCRIPTION:This time is dedicated to our sponsor partners. Attend a sponsor demo or just relax and spend time getting to know our partner and solutions they have to help improve your business. Snacks and drinks will be served. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:454cf3774d9a83e8abab8c45d2b528aa URL:http://tugconnects2026harmony.sched.com/event/454cf3774d9a83e8abab8c45d2b528aa END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T140000Z DTEND:20260519T141500Z SUMMARY:(609) Spark Session: AI in tax compliance: From Hype to Real Impact DESCRIPTION:AI is changing how tax teams manage compliance\, but not all solutions deliver real value. This session explores where AI is already improving tax processes today\, from classification to research and anomaly detection. Learn how to separate meaningful innovation from noise and identify practical ways to apply AI in your compliance strategy. CATEGORIES:ALL ERPS LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f401c50b463cd6eeb471c747eeb52a0b URL:http://tugconnects2026harmony.sched.com/event/f401c50b463cd6eeb471c747eeb52a0b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T140000Z DTEND:20260519T141500Z SUMMARY:(623) Spark Session: Grow Your Business\, Not your Bad Debt DESCRIPTION:Midwest Wheel and 400+ distributors are using Wholesail to streamline the entire AR lifecycle — from credit applications and risk scoring to collections and payments — all on one platform.\n \n See how a no-cost\, pre-built Infor CSD integration gives customers 24/7 account visibility and self-service payments\, saves your AR team hours through automated reconciliation\, and gives sales real-time insight into customer payment behavior. The result: faster cash\, smarter credit decisions\, and an AR function that actually supports growth. CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e733337ba3f799825478585b96364123 URL:http://tugconnects2026harmony.sched.com/event/e733337ba3f799825478585b96364123 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T140000Z DTEND:20260519T153000Z SUMMARY:(902) AI Is a Leadership Issue\, Not an IT Problem (Executive Summit Only) DESCRIPTION:Generative AI is already shaping how organizations operate\, make decisions\, and manage risk\, yet it is still often looked at as a technical initiative rather than a leadership responsibility. This session reframes AI as a shared priority for senior leaders\, IT teams and staff\, emphasizing how organizations can work collaboratively to guide AI decisions with clarity\, trust\, and accountability. Using tools and real-world examples to illustrate current and near-future capabilities\, the session explores leadership considerations including security\, AI agents\, automated workflows\, and the critical role of staff education in successful adoption. Participants will also examine balancing productivity gains with security and risk. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:fd14a3dbead476f04d30880b652e044b URL:http://tugconnects2026harmony.sched.com/event/fd14a3dbead476f04d30880b652e044b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(513) AI + ERP in Action: Turning Data Into Decisions DESCRIPTION:Your ERP has the answers. The problem is getting to them. In this session\, we’ll show how MCP connects AI directly to your ERP so you can ask questions in plain language and get instant insights\, reports\, and recommendations. No delays\, no technical bottlenecks\, just real-time access to the data that drives your business. CATEGORIES:ALL ERPS LOCATION:Music Row 2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2c9a937d437ab88c40b182b0beecff6f URL:http://tugconnects2026harmony.sched.com/event/2c9a937d437ab88c40b182b0beecff6f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(523) Partner Demo - Cloudleap DESCRIPTION: CATEGORIES:ALL ERPS LOCATION:Music Row 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2467a4fa5801856371f265f35d7b71ec URL:http://tugconnects2026harmony.sched.com/event/2467a4fa5801856371f265f35d7b71ec END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(524) EDI Enablement: Special Session for UniLink Customers & EDI Users DESCRIPTION:If you are already an active EDI user in Infor CSD or SX.e or a current UniLink customer\, this is your session. We've set aside this time specifically to hear from you — what's working\, what you'd like to see\, what problems you need to solve\, and where your EDI program is headed next.\n \n We'll spend time exploring EDI enablement opportunities that many of our customers haven't yet tapped — adding trading partners\, expanding transaction sets\, and identifying gaps in your current EDI footprint that may be leaving efficiency and revenue on the table. You’ll learn about new solutions that our customers have directly influenced and get practical ideas from your peers on getting more value from your EDI integration. \n \n In keeping with this year's theme of Harmony\, we've invited trusted Infor VAR partners to join us — because when your EDI integration and ERP environment are aligned\, everything else runs smoother. Bring your questions\, your challenges\, and your ideas. Some of the best solutions in our community have come from customers talking to each other — and we want to create more of that here.\n \n Who Should Attend: Current UniLink customers and any Infor CSD\, CSDE or SX.e user actively managing EDI within their organization. Whether you've been an EDI user for one year or fifteen\, there's an opportunity in this session for you. CATEGORIES:ALL ERPS LOCATION:Music Row 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e3db6e26b6dece2e2536bf46798ce0d5 URL:http://tugconnects2026harmony.sched.com/event/e3db6e26b6dece2e2536bf46798ce0d5 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(526) UnForm v11: Enhancements and New Functionality DESCRIPTION:UnForm’s End-to-End Document Management Solution creates\, captures\, stores\, retrieves\, and delivers documents and the data they contain to automate business processes. UnForm’s integration with Infor Distribution ERPs can be deployed as either a complete Document Management Solution or as individual components to fill specific functionality needs. Licensing options include On Premise\, SaaS and a fully Hosted solution. This session will provide an overview of UnForm v11 updates and enhancements including: • New faster server. • New menu system that streamlines daily use. • Updated security that brings stronger encryption and more secure access. • Improved library structures for greater flexibility and control. • A rewritten command line client that is faster and has new capabilities. We will also present a brief introduction to our AI driven Intelligent Document Processing module that dramatically simplifies document capture\, data extraction and data entry automation capabilities. CATEGORIES:ALL ERPS LOCATION:Mockingbird 1\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d85bbc5ac19f41b0e058d45d13f910e6 URL:http://tugconnects2026harmony.sched.com/event/d85bbc5ac19f41b0e058d45d13f910e6 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(537) The End-to-End Operating AI for Distributors DESCRIPTION:See how Canals automates workflows across Sales\, Customer Service\, Accounting\, Purchasing\, and Receiving to drive speed\, accuracy\, and consistency. You’ll get an in-depth look at our suite of AI tools used by over 100 distributors to win\, keep and grow more customers.\n\n Key takeaways:\n How AI reduces reliance on manual processes and institutional knowledgeWhat a human-in-the-loop process looks like for key workflows like sales order entryBenefits on win rate\, time savings\, and customer service as you respond faster and free up team members to be more proactive CATEGORIES:ALL ERPS LOCATION:Cumberland 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bd317910b7cb306ad17e9d13c87c537e URL:http://tugconnects2026harmony.sched.com/event/bd317910b7cb306ad17e9d13c87c537e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(547) What Is The Network Advantage? How SPS Powers Your Business Across The Supply Chain DESCRIPTION:Ready to take your business to the next level? Join SPS Commerce for a live session on streamlining operations\, improving visibility\, and unlocking new revenue opportunities across the supply chain with our Network Advantage. With 300\,000+ trading relationships\, 750M+ transactions annually\, and 400+ system automation partners\, the SPS Network Advantage helps businesses stay compliant with evolving EDI requirements\, industry standards\, and trading partner expectations. \n\n\n In this session\, we’ll cover how to: \n Automate EDI and PDF orders to reduce manual work and speed processing Use network-driven exception and compliance management to stay ahead of partner requirements Recover lost revenue from deductions\, chargebacks\, and missed opportunities Gain better visibility and insights for faster\, smarter supply chain decisions \n We’ll also show how SPS MAX AI adds intelligence to these processes by identifying risks\, monitoring activity\, and helping teams resolve issues faster. \n\n Join us to learn how to build a more efficient\, scalable\, and intelligent supply chain with SPS Commerce. CATEGORIES:ALL ERPS LOCATION:Mockingbird 2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c7046cf9936478cb1ae24e6f11e40c05 URL:http://tugconnects2026harmony.sched.com/event/c7046cf9936478cb1ae24e6f11e40c05 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(549) Smarter Inventory. Stronger Growth. How Modern Distributors Improve Service while Freeing up Capital DESCRIPTION:Distributors today are balancing rising service expectations with increasing pressure on cash and margins. This session shows how leading organizations are transforming inventory from a reactive cost center into a strategic driver of growth. Attendees will learn how to adopt a more data-driven approach to planning\, improve fill rates\, and unlock working capital\, along with a look at how AI is reshaping supply chain decision-making.\n\nKey Takeaways\nTurn inventory into a competitive advantage that drives growth\, service\, and profitabilityIdentify and eliminate the hidden costs of reactive buying behaviorsUnderstand how AI enables faster\, more confident supply chain decisions CATEGORIES:ALL ERPS LOCATION:Mockingbird 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ea17321d5de60f7936e9f22221e6e66c URL:http://tugconnects2026harmony.sched.com/event/ea17321d5de60f7936e9f22221e6e66c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(551) Transforming Customer Engagement - Real-World Success with Infor CRM SLX and SX.e/CSD Integration DESCRIPTION:Join us for an in-depth session exploring how Infor CRM SLX can transform the way your teams manage customer relationships and drive revenue growth. See how built-in AI capabilities can explode your team's efficiency\, delivering intelligent account analysis\, actionable suggestions\, an AI-powered assistant for instant lookups\, and a personalized news feed for every account — all without leaving the CRM. We'll show you how the real-time\, bi-directional integration with SX.e/CSD ERP creates a true 360° view of every customer — seamlessly connecting your sales and operations through industry-leading open APIs. No more switching between systems or working with incomplete data. \n\nWhat to expect from Infor CRM SLX and SX.e/CSD integration\n See how the latest features like AI will benefit your organizationView how easily it connects with Outlook and works on mobileSee how our SX.e/CSD customers are benefiting from Infor CRM SLX nowView how CRM dashboards and reporting make finding data easy CATEGORIES:ALL ERPS LOCATION:Mockingbird 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:5203dd1a5f9dd466cb17ffeb81e6304f URL:http://tugconnects2026harmony.sched.com/event/5203dd1a5f9dd466cb17ffeb81e6304f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(503) Kodaris: A Turnkey Solution for Payment Processing and Financial Services DESCRIPTION:Managing payments across disconnected systems creates unnecessary complexity\, manual data entry\, and risk for distribution businesses. In this session\, Kodaris will demo its turnkey payments platform — purpose-built to work inside Infor Distribution ERPs. Demo and discussion topics will include:\n \;AR Customer and Payment portalsEmbedded CSD payment processing (Card Present and Not Present)E-Commerce checkout (platform agnostic)ACH & EFT payment optionsAutomated ReconciliationToken SynchronizationSecure Payment Request LinksStore Credits & Gift Cards processingAP Payments processing\n You'll see firsthand how a robust financial platform drives efficiency by eliminating double-entry\, automating reconciliation\, and giving your team a single pane of glass for every payment flow. We'll also walk through real-world configuration options like customer-level payment personalization\, Level 2/3 B2B fee optimization\, and AI-powered fraud protection\, so you can.\n\n Three Takeaways:\nOne platform\, every payment flow: Learn how Kodaris consolidates AR\, AP\, e-commerce\, and in-person payments into a single pane of glass natively inside your Infor Distribution ERP\, eliminating double-entry and disconnected systems.Automation that reduces risk: Discover how automated reconciliation\, token synchronization\, and AI-powered fraud protection reduce manual errors and protect your business.Real-world configuration for B2B needs: Understand how customer-level payment personalization and Level 2/3 B2B fee optimization can be configured to fit your business. CATEGORIES:CSD / SX.E LOCATION:Broadway A-B\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:da5bf142f726d98b2a6d6eed8dd6476e URL:http://tugconnects2026harmony.sched.com/event/da5bf142f726d98b2a6d6eed8dd6476e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(505) From BOMs to browsers: building websites that work as hard as your ERP DESCRIPTION:Your ERP already holds the data your customers need — real-time inventory\, job status\, complex part configurations\, BOM structures\, pricing\, and more. What if your website could surface all of it in a sleek\, intuitive experience that makes doing business with you effortless? In this live demo session\, we'll pull back the curtain on websites we've built for B2B organizations just like you — showing how ERP data can power everything from complex parts creation and configurators to job management portals and customer self-service tools. See what's actually possible\, steal some ideas\, and leave knowing exactly what "a great B2B website" looks like in the real world. CATEGORIES:CSD / SX.E LOCATION:Music Row 1\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ea92c1904211532ced6a680bb4f1623b URL:http://tugconnects2026harmony.sched.com/event/ea92c1904211532ced6a680bb4f1623b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(508) TWL Housekeeping Dashboards with ASW Global Consulting DESCRIPTION:How do you know if your warehouse operation is running optimally? This session explores ASW's TWL Housekeeping Dashboard - a collection of essential\, real-time TWL metrics to help supervisors and managers quickly assess strengths and weaknesses and prioritize workflow. CATEGORIES:CSD / SX.E LOCATION:Music Row 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:725386ca446381dc9ecaf223c78b9721 URL:http://tugconnects2026harmony.sched.com/event/725386ca446381dc9ecaf223c78b9721 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T141500Z DTEND:20260519T144500Z SUMMARY:(517) What's New in CD Marketplace DESCRIPTION:Central Data has developed a catalog of enhancements for CloudSuite Distribution. Join Daryl and see what's new in CD Marketplace. Our extentions and SaaS offerings can streamline workflows\, enhance functionality\, and address last-mile gaps not covered out of the box including: CD Audit\, CD Schedule\, CD Ship\, CD Search\, Display Calculations\, Updatable Grid\, Display Acronyms and many more. CATEGORIES:CSD / SX.E LOCATION:Cumberland 1-2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f4498c15ec1855dce0512a77073b57b4 URL:http://tugconnects2026harmony.sched.com/event/f4498c15ec1855dce0512a77073b57b4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T142000Z DTEND:20260519T143500Z SUMMARY:(607) Spark Session: FieldOffice for iPhone — Real-Time CSD Ordering\, Right in Your Pocket DESCRIPTION:FieldOffice has expanded beyond the iPad. With FieldOffice for iPhone\, your team gets real-time\, mobile access to Infor CloudSuite Distribution and SX.e — empowering them to quote\, sell\, and service customers anywhere\, anytime\, with no extra hardware and no extra bag. \n \n This session will feature FieldOffice running on a phone\, the device your sales reps already carry every day. We'll also discuss what's on the roadmap\, including AI enablement\, for later in the year. CATEGORIES:CSD / SX.E LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:062e50e094de2201e334d62ebb038092 URL:http://tugconnects2026harmony.sched.com/event/062e50e094de2201e334d62ebb038092 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T142000Z DTEND:20260519T143500Z SUMMARY:(621) Spark Session: From ERP-Centric to Customer-Centric: Why Ecommerce Is Now a Core System DESCRIPTION:Your ERP runs the business. Ecommerce grows it. For too long\, ecommerce has been treated as a channel bolted onto the ERP\, leaving marketing teams waiting on IT and customers navigating clunky interfaces that were never built with them in mind. In this session\, we explore why ecommerce is no longer just a storefront\, but the critical customer interaction layer that transforms ERP data into real revenue. Learn how modern commerce platforms work seamlessly on top of Infor\, empowering your team to personalize\, scale\, and move fast without waiting on the next upgrade cycle. CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:277169ab75cfbd57e9b45082b6d53607 URL:http://tugconnects2026harmony.sched.com/event/277169ab75cfbd57e9b45082b6d53607 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T144000Z DTEND:20260519T145500Z SUMMARY:(615) Spark Session: Power BI vs Birst - Analytics Architecture Explained DESCRIPTION:Explore the analytics options available to Infor CloudSuite Distribution customers and understand the key differences between Birst\, Power BI and modern analytics architectures.\n \n This session will cover:\n • how data can be accessed and extracted from the Infor MT Data Lake\n • common architecture patterns for Infor analytics\n • the tools and components typically involved\n • the role of ETL\, data warehouses and data lakes\n • key differences between Birst and Power BI setups\n \n Designed for both business and technical audiences\, this session aims to simplify the modern Infor analytics landscape and help attendees better understand the analytics options available within the Infor ecosystem. CATEGORIES:ALL ERPS LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:431842d1dafbf7cd0011d9a16cae448c URL:http://tugconnects2026harmony.sched.com/event/431842d1dafbf7cd0011d9a16cae448c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T144000Z DTEND:20260519T145500Z SUMMARY:(620) Spark Session: Why Fixing Your Internal Warranty Process Will Never Be Enough DESCRIPTION:This session explores why symmetry is your biggest Customer Experience opportunity and why AI is the only solution that can fix both sides at once.\n \n In every other transaction\, your operational pain is invisible to your customer. For example\, they order how they want and you absorb the friction. Returns break that pattern: for the first time the pain is mutual\, which makes automation not just an efficiency play but a direct competitive weapon. This session shows how AI is closing both gaps simultaneously. CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f6c4c1c987238e2c9d8de221ea2e3014 URL:http://tugconnects2026harmony.sched.com/event/f6c4c1c987238e2c9d8de221ea2e3014 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T150000Z DTEND:20260519T151500Z SUMMARY:(611) Spark Session: Unlocking Infor: How to Fix Product Data Without Replacing Your ERP DESCRIPTION:Distributors rely on Infor to run their business\, but turning product data from multiple sources like AD\, IDEA\, and supplier files into eCommerce-ready content is where things break down. In this session\, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable\, zero-touch processes that power better digital experiences.\n\n 3 Key Takeaways:\nWhere it breaks: Why product data challenges in Infor environments are caused by the transformation layer\, not the ERPHow to fix it: A practical approach to connecting multiple data sources into clean\, structured product contentWhat’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach CATEGORIES:CSD / SX.E LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:39afe02cb7a2b59a9b352729893aaead URL:http://tugconnects2026harmony.sched.com/event/39afe02cb7a2b59a9b352729893aaead END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T150000Z DTEND:20260519T151500Z SUMMARY:(614) Spark Session: AI for CSD - The Formula for Success DESCRIPTION:Whether you are AI curious or already an expert\, the key to successfully leveraging AI to extend and enhance CSD is to keep it actionable\, secure and results-driven. In this session we will review the best practices to do just that. We will also review AI extensibility options and existing plug-and-play modules. Spend 15 minutes and discover what's possible in AI for CSD. CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c71854e82e684a382e712eb41d3600bd URL:http://tugconnects2026harmony.sched.com/event/c71854e82e684a382e712eb41d3600bd END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T153000Z DTEND:20260519T170000Z SUMMARY:General Session in the Country Music Hall of Fame Theater DESCRIPTION:TUG Keynote Presentation with Josh Linkner. \n Josh is a five-time tech entrepreneur\, New York Times bestselling author\, and jazz guitarist\, bringing The Music of Business to life on the TUG CONNECTS 2026 stage. Blending lessons from the improvisational world of jazz with insights from his book Big Little Breakthroughs\, Josh reveals how everyday creativity fuels extraordinary results. Get ready for an energizing keynote that hits all the right notes on collaboration\, innovation\, and performance under pressure. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8696a832500aa70653b368abedc59356 URL:http://tugconnects2026harmony.sched.com/event/8696a832500aa70653b368abedc59356 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T170000Z DTEND:20260519T181500Z SUMMARY:Lunch in Legends Ballroom DESCRIPTION:Join us for a healthy lunch in the Legends Ballroom (2nd floor) CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9fe88ce6d16a876d38ca71a97ee59ff7 URL:http://tugconnects2026harmony.sched.com/event/9fe88ce6d16a876d38ca71a97ee59ff7 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(519) Gain Clearer Financial Insights from your Infor Data DESCRIPTION:This demo session highlights what's new in Phocas Financial Statements and Budgets & Forecasts — and shows how the latest features make financial reporting\, planning\, and collaboration faster and more flexible than ever. Key Takeaways: 1. Real-time financial visibility\, directly from your Infor data. See how Phocas Financial Statements eliminates the manual effort of linked spreadsheets and error-prone exports\, giving finance teams accurate\, up-to-date P&Ls and reports they can trust. 2. Budgeting and forecasting built for the way distributors actually plan. Phocas Budgets & Forecasts makes it easy to build\, update\, and collaborate on plans without the version control headaches. We'll demo the latest features that give finance leaders more flexibility and control over the planning process. 3. Already using Phocas for finance? Here's what's new. We'll walk through recent product updates and new capabilities in Financial Statements and Budgets & Forecasts — so you can leave knowing exactly how to get more out of what you already have. CATEGORIES:ALL ERPS LOCATION:Music Row 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9d938697d15e8c92bc98027be5a37ca4 URL:http://tugconnects2026harmony.sched.com/event/9d938697d15e8c92bc98027be5a37ca4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(521) Simplify Exemption Certificate Management and Reduce Audit Risk DESCRIPTION:Managing exemption certificates manually can create gaps\, errors\, and audit exposure. In this demo\, see how Avalara Exemption Certificate Management helps automate collection\, validation\, and storage of certificates. Learn how to centralize your process and improve compliance with less manual effort. CATEGORIES:ALL ERPS LOCATION:Music Row 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:39d036e6fbae28ba6f924ef9929289be URL:http://tugconnects2026harmony.sched.com/event/39d036e6fbae28ba6f924ef9929289be END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(525) Get Paid in Full: How Purpose-Built EDI Eliminates Chargebacks for Infor Distributors DESCRIPTION:How Infor CSD\, CSDE & SX.e Users Are Protecting Margins with EDI\n Every distributor knows the sting of an EDI chargeback - they are one of the most persistent margin challenges you may face. Pinpointing where data breaks down and closing that gap is what stops chargebacks\, rejected shipments\, and fulfillment delays at the source.\n \n For years\, UniLink has worked with Infor Distribution users\, and we’ve seen the same failure patterns appear repeatedly across CSD and SX.e environments. In this session\, we’ll talk through where these problems originate\, why they are easy to miss\, and what it takes to resolve them before they travel downstream and reach your trading partners. \n \n We'll focus time on the ASN (EDI 856)\, the document responsible for more chargebacks and warehouse fulfillment issues than any other in distribution. We’ll show you how UniLink’s new solution cleans up complex or broken Advanced Ship Notices in CloudSuite and automatically turns them into accurate\, carton-level shipment data.\n \n This session is ideal for operations managers\, warehouse and fulfillment leaders\, IT directors\, and finance professionals at companies running Infor CSD\, CSDE or SX.e and who work with trading partners that require EDI compliance — especially those selling to or purchasing from big-box retailers\, national distributors\, or any partner with strict ASN requirements. CATEGORIES:ALL ERPS LOCATION:Mockingbird 1\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:4beb4dd43e42e49dd6ee41e321d0f29b URL:http://tugconnects2026harmony.sched.com/event/4beb4dd43e42e49dd6ee41e321d0f29b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(528) The Best Just Got Better — Introducing the New AI-Enabled WebAccess DESCRIPTION:For more than 26 years\, MaxRecall has helped wholesale distributors bring order to document chaos—improving visibility\, tightening processes\, and reducing the hidden costs buried in manual workflows. That foundation hasn’t changed. What has changed is how far we can now take it.We’ve redesigned WebAccess with a clear objective: make document-driven processes faster\, more accurate\, and easier to manage—without adding complexity to your operation. This is not a feature release. It’s a step forward in how documents are captured\, understood\, and put to work across your business.You’ll hear plenty about AI in today’s market. We’ve taken a different approach. Instead of chasing hype\, we’ve applied AI where it delivers measurable impact—reducing manual indexing\, improving data accuracy\, and keeping workflows moving without interruption. The result is a system that works the way your team already operates\, only faster and with far less effort.What Makes the New WebAccess DifferentStreamlined Document Capture & Indexing: Reduce manual entry with intelligent data extraction that improves speed and consistency. \;Batch Processing with Full Visibility: Process high volumes of documents while maintaining real-time insight into status and exceptions.Seamless ERP Integration: \;Move data from documents directly into your ERP\, eliminating rekeying and reducing errors.Simplified User Experience: A redesigned interface built for clarity and efficiency—so your team can get up to speed quickly and stay productive. \;Built to Scale with Your Operation: Handle growing document volumes without increasing headcount or operational strain. \;See It in Action\nIn this live demo session\, you’ll get a firsthand look at how the new AI-enabled WebAccess platform performs in real-world scenarios. We’ll walk through the workflows\, highlight where time is saved\, and show how documents move cleanly through your organization—from capture to completion.If you’re an existing MaxRecall customer\, this is your opportunity to see how the platform has evolved—and how to unlock more value from your current investment. If you’re evaluating document management solutions\, you’ll quickly understand what a proven\, production-ready system should deliver.The best just got better.Join us for the demo and see how the new WebAccess can move your document processes—and your business—forward. CATEGORIES:ALL ERPS LOCATION:Mockingbird 2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9d5e53e8a0bc264d6b6f46e4fe1e1c2e URL:http://tugconnects2026harmony.sched.com/event/9d5e53e8a0bc264d6b6f46e4fe1e1c2e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(532) Beyond Your ERP: Transforming Accounts Receivable with AI DESCRIPTION:Your ERP was built to manage your business — but it wasn't built to run your AR department. Join us to explore how AI is closing the gap: automating cash application\, streamlining collections\, and giving AR teams back the time they spend on manual work. We'll also take a look at Billtrust's current capabilities and what's coming on the roadmap — so you leave with a clear picture of what's possible today and where the technology is headed. CATEGORIES:ALL ERPS LOCATION:Mockingbird 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:61601c2763a8b9eb1a5a9901db13d1f1 URL:http://tugconnects2026harmony.sched.com/event/61601c2763a8b9eb1a5a9901db13d1f1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(553) Easier PO Management in CSD with SourceDay DESCRIPTION:Volatility has become a permanent challenge for distributors running CloudSuite Distribution. In this session\, Clint McRee\, Co-founder and Chief Strategy Officer at SourceDay\, will show how SourceDay–Infor's only certified supplier portal for CSD–modernizes supplier collaboration to keep PO data accurate and up to date. Learn why manual PO processes and email-based communication fail\, and how distributors use SourceDay to prevent inventory shortages\, improve on-time delivery\, reduce safety stock and protect margins in an unpredictable world. Attendees will learn how Infor CloudSuite Distribution customers use SourceDay—the only Infor-certified supplier portal for CSD—to: 1) Detect inbound supply risks earlier\, before they impact production 2) Improve supplier confirmations on price\, quantity\, and due dates 3) Increase on-time delivery and material availability despite ongoing disruption 4) Reduce chaos and inefficiency caused by inaccurate PO data This session is designed for CSD users looking to strengthen inbound supply\, protect operational performance\, and build resilience without overburdening their teams. CATEGORIES:ALL ERPS LOCATION:Cumberland 6\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3457d15eb8c1d625bfd5afbd0ecd03c8 URL:http://tugconnects2026harmony.sched.com/event/3457d15eb8c1d625bfd5afbd0ecd03c8 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(506) From BOMs to browsers: building websites that work as hard as your ERP DESCRIPTION:Your ERP already holds the data your customers need — real-time inventory\, job status\, complex part configurations\, BOM structures\, pricing\, and more. What if your website could surface all of it in a sleek\, intuitive experience that makes doing business with you effortless? In this live demo session\, we'll pull back the curtain on websites we've built for B2B organizations just like you — showing how ERP data can power everything from complex parts creation and configurators to job management portals and customer self-service tools. See what's actually possible\, steal some ideas\, and leave knowing exactly what "a great B2B website" looks like in the real world. CATEGORIES:CSD / SX.E LOCATION:Music Row 2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7e09f840242bba62a0512b09ea785f1f URL:http://tugconnects2026harmony.sched.com/event/7e09f840242bba62a0512b09ea785f1f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(507) Modernize Payment Acceptance: A Live Demo of EBizCharge for CSD DESCRIPTION:See EBizCharge in action with a live demo showcasing how it integrates seamlessly within CSD. From processing payments to reconciling transactions\, discover how EBizCharge eliminates manual work and keeps your team working entirely within CSD.\n\n Key Takeaways:\n See the integration firsthand — Watch how EBizCharge works natively inside CSD\, from payment processing to automatic posting.Explore a full suite of payment features — From Credit Card & ACH processing and Recurring Billing to Email Payment Links\, a Customer Portal\, Surcharging\, EMV\, and PCI-validated compliance. Everything your team needs is built in and ready to go.Know what's possible for your team — Walk away with a clear picture of how EBizCharge can be implemented and what it looks like day-to-day for AR\, finance\, and operations. CATEGORIES:CSD / SX.E LOCATION:Cumberland 1-2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:928e592707a09409e7a9c047dd016ef7 URL:http://tugconnects2026harmony.sched.com/event/928e592707a09409e7a9c047dd016ef7 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(509) Modernizing Payment Processing in Infor CloudSuite Distribution with Securely DESCRIPTION:Payment processing is a critical part of the order-to-cash cycle\, yet for many distributors it still operates outside the core ERP workflow. As transaction volumes grow and expectations around automation\, security\, and cost control increase\, distributors are looking for ways to bring payment management directly into Infor CloudSuite Distribution (CSD). In this 30-minute session\, ASW Global Consulting will introduce Securely and explore how distributors can streamline and modernize payment processing within CSD. CATEGORIES:CSD / SX.E LOCATION:Broadway A-B\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e6e714214740d8dd54987500d10df74a URL:http://tugconnects2026harmony.sched.com/event/e6e714214740d8dd54987500d10df74a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(510) Customer ROI: How Customer Stratification and ProSales Help You Maximize Your Customer Base DESCRIPTION:Not all customers are created equal\, and their value to your business should be reflected in their pricing. Factors like muscle memory\, gut feeling\, last price paid\, emotional attachment\, squeaky wheel syndrome\, and likeability bias can often lead to pricing customers below their true worth. Join us for this crucial session as we delve into customer stratification\, reveal its significance for your operations\, and demonstrate how this industry-leading model is built into our ProSales tool to yield incredible insights. CATEGORIES:CSD / SX.E LOCATION:Music Row 1\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:1a45e9e00d482ea3311d0a8d5c48c811 URL:http://tugconnects2026harmony.sched.com/event/1a45e9e00d482ea3311d0a8d5c48c811 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(512) Partner Demo - NSA DESCRIPTION: CATEGORIES:CSD / SX.E LOCATION:Music Row 2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a7fab098994807d856af5d38d8012489 URL:http://tugconnects2026harmony.sched.com/event/a7fab098994807d856af5d38d8012489 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(515) Frictionless and Simplified E-commerce with Expertek’s FieldRep:  Text Message-based Agentic AI   DESCRIPTION:Your customers aren't downloading apps\, remembering passwords\, or navigating portals from a muddy crawl space. They're texting. FieldRep by Expertek puts your entire Infor CSD system — inventory\, pricing\, ordering\, account balances — in your customers' pocket via simple text message. In any language. 24/7. No training required. In this session\, you'll see FieldRep live\, text it yourself from your seat\, and watch real ERP data come back to your phone in seconds. If your counter staff is buried in calls\, your after-hours orders are going to competitors\, and your portal adoption is stuck in single digits\, this is the session you don't want to miss. CATEGORIES:CSD / SX.E LOCATION:Music Row 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:0d833d5a196abc55efd2e1a51eb7c256 URL:http://tugconnects2026harmony.sched.com/event/0d833d5a196abc55efd2e1a51eb7c256 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(530) Toss the Spreadsheets; IncentViz Redefines Commission and Rebate Management! DESCRIPTION:Manual spreadsheets are still the backbone of commission\, bonus\, and rebate programs for many organizations—leading to errors\, delays\, disputes\, and lost trust. In this session\, attendees will learn how organizations using Infor CSD are replacing spreadsheet-driven incentive processes with automated\, datadriven systems that handle complex commission\, bonus\, rebate\, and royalty calculations with accuracy and control. Using real customer examples\, this session will walk through how modern incentive management works\, from data synchronization through payment and claw backs\, and demonstrate how companies can scale incentive programs without increasing risk or administrative burden. CATEGORIES:CSD / SX.E LOCATION:Cumberland 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d1f86646a65c90b86b3f6a88a4da5637 URL:http://tugconnects2026harmony.sched.com/event/d1f86646a65c90b86b3f6a88a4da5637 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(533) Unlocking Infor: How to Fix Product Data Without Replacing Your ERP DESCRIPTION:Distributors rely on Infor to run their business\, but turning product data from multiple sources like AD\, IDEA\, and supplier files into eCommerce-ready content is where things break down. In this session\, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable\, zero-touch processes that power better digital experiences.3 Key Takeaways:Where it breaks: Why product data challenges in Infor environments are caused by the transformation layer\, not the ERPHow to fix it: A practical approach to connecting multiple data sources into clean\, structured product contentWhat’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach\n CATEGORIES:CSD / SX.E LOCATION:Cumberland 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:435a7636678103bc5991ef623318e0a5 URL:http://tugconnects2026harmony.sched.com/event/435a7636678103bc5991ef623318e0a5 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(535) Bid Prep for CloudSuite Distribution DESCRIPTION:Join us for a live demonstration of Bid Prep for CSD\, which automates the creation\, tracking and fulfillment of your bids. This is a robust\, high value module that is a necessity for any Distributor that goes beyond short term quotes and is generating proposal-style bids. By automating the proposal process your company can generate more quotes in less time\, and enable your sales team to engage in more opportunities overall. Come see Bid Prep in action and learn what it can do for your business. CATEGORIES:CSD / SX.E LOCATION:Mockingbird 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:238c9b6504b3769705589d3ffe2fc0c4 URL:http://tugconnects2026harmony.sched.com/event/238c9b6504b3769705589d3ffe2fc0c4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T181500Z DTEND:20260519T184500Z SUMMARY:(538) Warranty: The HVAC and Plumbing Distribution Problem Everyone Has DESCRIPTION:See how leading Infor distributors stopped bleeding margin and started winning contractors with AI Warranty Processing.\n \n Warranty is the most universally despised process in HVAC - manual\, disconnected systems at every layer of the supply chain create a margin killer for distributors: claims falling through the cracks at the counter\, missed vendor credits\, 45-day reconciliation cycles\, and customer churn from a broken experience that contractors never forget. This session breaks down exactly where the P&L bleeds and shows how leading distributors on Infor are automating their way from liability to competitive advantage. CATEGORIES:CSD / SX.E LOCATION:Cumberland 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6cd16c837758ed491f24a8218976aa80 URL:http://tugconnects2026harmony.sched.com/event/6cd16c837758ed491f24a8218976aa80 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T183000Z DTEND:20260519T191500Z SUMMARY:(903) Open Roundtable with Keynote Presenter Josh Linkner (Executive Summit Only) DESCRIPTION:This engaging session is a roundtable and follow-up to the general session presentation from our keynote speaker\, Josh Linkner.\n Josh s a dynamic entrepreneur\, New York Times bestselling author\, and one of today’s most compelling voices on innovation and creative leadership. As a five-time tech founder and venture capitalist\, Josh brings real-world insight into how organizations can thrive amid disruption. His high-energy keynote blends inspiring storytelling with practical strategies that empower teams to think boldly\, embrace uncertainty\, and unlock everyday creativity. Engaging\, relatable\, and deeply actionable\, Josh challenges conventional thinking and equips audiences to turn imagination into impact. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:5be0c30d056d82599e1d025b958aadcc URL:http://tugconnects2026harmony.sched.com/event/5be0c30d056d82599e1d025b958aadcc END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(105) Current Distribution Trends\, Challenges and Opportunities - And How CloudSuite will Help Prepare you for 2027 DESCRIPTION:Distributors are navigating margin pressure\, customer experience demands\, labor constraints\, and accelerating digital expectations. This session connects today’s trends to what’s coming next—and how CloudSuite helps you build a harmonized strategy for 2027 readiness. We’ll cover where leading distributors are investing (automation\, visibility\, data-driven decisions\, integration\, and AI) and how to align technology with operational priorities. Leave with a practical lens for planning initiatives that improve resilience and competitiveness. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:157e2482d6dc15420ac7e991aade430e URL:http://tugconnects2026harmony.sched.com/event/157e2482d6dc15420ac7e991aade430e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(127) What the Heck is Agentic AI and How do you Get it? DESCRIPTION:Agentic AI promises more than answers—it promises action. In distributor terms: fewer handoffs\, faster resolutions\, and more work completed autonomously under human guidance. This session breaks down what agentic AI is\, what it is not\, and how to approach it safely so you create harmony between automation and control. Learn the building blocks (data\, workflows\, security\, governance)\, the best starter use cases\, and how to avoid costly missteps. You’ll leave with a realistic adoption path—not just buzzwords. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:dd614a37650d6288efa94f1b3ef42f28 URL:http://tugconnects2026harmony.sched.com/event/dd614a37650d6288efa94f1b3ef42f28 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(138) Overview of Robotic Process Automation and Infor Document Processor Solution DESCRIPTION:This course provides an overview of our Robotic Process Automation (RPA) and the Infor Document Processor (IDP) solution\, focusing on automating repetitive tasks and document-driven workflows. We'll explore how to design\, configure\, and deploy automation using Infor tools\, with practical examples that connect concepts to real-world scenarios. We'll also touch on the new features that have come to the RPA and IDP platform for 2026.04. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9f025c1022dad67f34c1ba84a2b7cc77 URL:http://tugconnects2026harmony.sched.com/event/9f025c1022dad67f34c1ba84a2b7cc77 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(143) Excel\, Reimagined: Using Copilot and AI to Work Faster and Smarter DESCRIPTION:Excel is evolving from a spreadsheet tool into an AI-powered workspace. This session explores how tools like Microsoft Copilot are changing the way professionals analyze data\, generate insights\, and work more efficiently inside Excel\, while also looking beyond Copilot to other AI-enabled tools and platforms. Participants will see practical examples of how large language models can assist with analysis\, reporting\, and decision-making without requiring advanced technical skills. The session balances Copilot-specific capabilities with a broader view of what’s possible using modern AI tools\, helping attendees understand how Excel fits into today’s AI-driven workflows. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b2ff9d40e7c76582e51b38d56a330021 URL:http://tugconnects2026harmony.sched.com/event/b2ff9d40e7c76582e51b38d56a330021 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(174) Train the Trainer DESCRIPTION:The presentation will explore the crucial role of Train the Trainer programs in organizational success. These programs are designed to empower employees by equipping trainers with the necessary skills and knowledge to effectively teach others. By enhancing the capabilities of in-house trainers\, organizations can ensure consistent and high-quality training\, leading to improved employee performance\, increased productivity\, and overall business growth. The presentation will highlight the key benefits\, implementation strategies\, and success stories of Train the Trainer programs CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:aaa5e64b0ad04e617b7e221a8a1049e1 URL:http://tugconnects2026harmony.sched.com/event/aaa5e64b0ad04e617b7e221a8a1049e1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(262) Infor Document Management for Users & Administrators DESCRIPTION:Infor Document Management (IDM) provides a central repository of documents\, with many ways of accessing and uploading documents\, for users. Backend Administration for IDM has many available settings and tools\, including but not limited to: ACL’s\, API’s Control Center\, Utilities JAR\, and Stream Serve Adapter. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d104b08466e5803d16bed98a994714d4 URL:http://tugconnects2026harmony.sched.com/event/d104b08466e5803d16bed98a994714d4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(270.1) Best Practices Inventory Management with Grant W. Howard: Part 1 – Improving Product Availability and Customer Fill Rate (Part 2 occurs at 3:30pm Tuesday) DESCRIPTION:Join Best Practices Inventory Management expert Grant Howard of the Grant W. Howard Company for this 2-part company-changing session on how to maximize your company’s inventory investment impact and ROI\, customer fill rate and experience\, and gross margin and bottom-line profitability. Best Practices inventory management plays a critical factor in the success of increased revenue\, profits and customer experience. Distributors must balance the objectives of top and bottom-line growth with the objectives of customer service and company longevity. Now more than ever distributors must understand the difference between buying and selling inventory versus managing inventory for growth\, profit and customer experience. Many distributors struggle with how to properly manage inventory\, what the objectives are and how it all must come together to drive stellar customer experience and maximize bottom line. Many distributors forget that INVENTORY is the reason for their being. Grant will discuss the objectives\, the tools and the key processes that allow a distributor to offer stellar customer service while realizing improved returns and increased turns on their inventory investment. Fill Rates\, Turns\, Freight\, Transactional Cost\, Surplus and Measurement will be discussed. Big picture – better profits\, better service\, better company! Whether your company is getting ready to implement an inventory management process\, it already has a solid inventory management process established\, or is somewhere in between\; you will want to understand and implement these powerful inventory management objectives and concepts. Don't miss this high impact\, fast-moving opportunity to take your company's inventory management process to a new level. This session is nonsystem specific\; no matter what system you are using\, you will want to attend this session. Grant Howard is a distribution industry expert and authority on “Best Practices” inventory management\, operational excellence and smart technology utilization. He is well known for his ability to take real world problems and issues and turn them into opportunities\; applying real world solutions that work and drive results. Grant is the conceptual designer of the Advanced Inventory Management (AIM) features and techniques in the SX.e\, FACTS and A+ ERP systems. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:49594538e0a78a7e11f4ce6dd50ec9dd URL:http://tugconnects2026harmony.sched.com/event/49594538e0a78a7e11f4ce6dd50ec9dd END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(403) Real Results from Real Data: How Central Pro Supply Grows with Phocas DESCRIPTION:Holly Horner from Central Pro Supply shares the measurable impact Phocas has had across her distribution business — from recovering missed rebate dollars and improving margin visibility\, to elevating sales performance and identifying entirely new revenue categories. Along the way\, she'll share how Phocas helped transform Central Pro Supply into a data-driven organization where every department speaks the same language. When Central Pro implemented Phocas Rebates\, they quickly discovered they had never reached their second rebate band with a key vendor — and used that visibility to renegotiate better terms. They also began shifting purchasing between manufacturers based on rebate positioning\, turning what used to be a passive annual check into an active margin strategy. On the sales side\, reps now walk into customer meetings armed with buying history and insights from Phocas\, acting as trusted advisors rather than order-takers. One rep independently used Phocas to identify his best late-season ice melt customers and built a proactive outreach plan entirely on his own. The impact goes beyond day-to-day performance. By spotting an emerging pattern in their sales data\, Central Pro made the strategic decision to hire a dedicated drainage team — opening up an entirely new revenue stream that simply wouldn't have been visible without Phocas. CATEGORIES:ALL ERPS LOCATION:TBA\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:de3253bba16fbae3eb8b5044a2e6236f URL:http://tugconnects2026harmony.sched.com/event/de3253bba16fbae3eb8b5044a2e6236f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(404) When the Digital Journey Feels Unclear: The Turtle Case Study in Finding Clarity\, Priorities\, and ROI DESCRIPTION:Turtle partnered with Americaneagle.com to drive alignment and momentum across a connected set of ecommerce\, ERP\, CRM\, and marketing initiatives. This session will show how Turtle's leadership team turned a defined set of priorities into a practical roadmap focused on measurable near-term progress\, ROI visibility\, and phased execution. You will see how stakeholder workshops\, site audits\, backlog prioritization\, and business-case framing created clarity\, built internal alignment\, and defined funded next steps. This session is designed for organizations managing multiple technology initiatives and building the business case for where to invest first. CATEGORIES:ALL ERPS LOCATION:TBA\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:67e2c2f29f01578c6138618cfc78290b URL:http://tugconnects2026harmony.sched.com/event/67e2c2f29f01578c6138618cfc78290b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(100.1) Charting the Course: Your CSD Roadmap Unlocked! (Also occurs at 2pm Wednesday) DESCRIPTION:Ready to navigate the future of CSD? Join us for an engaging deep-dive into the latest roadmap that's set to transform how we connect\, innovate\, and grow. Whether you're a new customer or have been around a while\, this session will give you clear insights\, exciting milestones and a peek behind the curtain. Don't miss out - it's going to be an adventure!\n\nIn this session you will:\n\nShare in our success as we review the accomplishments over the last yearPeak a few months into the future to see the excitement that awaits you in October's releaseTime travel into 2027 and beyond to see the exhilarating enhancements we have planned\n CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:dc969dbc8ee33705f89facde2dfb5739 URL:http://tugconnects2026harmony.sched.com/event/dc969dbc8ee33705f89facde2dfb5739 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(201) GL Accounts Setups\, R&D Operator and Journal Originations DESCRIPTION:This session provides a comprehensive overview of General Ledger account configuration and automation within CSD. We will explore how to properly set up and maintain GL accounts\, understand the role and functionality of the R&D (Revenue and Distribution) Operator in automating journal entries\, and learn the system logic that determines which GL accounts are selected for various transactions. The session will trace the path from transaction initiation through journal origination\, examining how different functions—including billing\, payments\, adjustments\, and inventory movements—trigger specific GL account assignments. Attendees will gain clarity on the relationship between operational transactions and financial posting\, learn to troubleshoot GL mapping issues\, and understand best practices for ensuring accurate financial reporting. This session is crucial for finance team members\, accounting managers\, system administrators\, and anyone responsible for maintaining the integrity of financial data within CSD. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:cb2efe0c060b99b8fb02a539f3162a32 URL:http://tugconnects2026harmony.sched.com/event/cb2efe0c060b99b8fb02a539f3162a32 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(209) Managing Tariffs DESCRIPTION:Needing to understand how manage tariffs has been increasingly important in the current environment. Learn what your options are in CSD CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:362f1c83e454aaa7f4c644b190e45937 URL:http://tugconnects2026harmony.sched.com/event/362f1c83e454aaa7f4c644b190e45937 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(210) Basic Pricing Setup - How the Hierarchy Works and How to Set It Up DESCRIPTION:This session focuses on the hierarchy so that you have a full understanding of how pricing works. This provides you with the perfect stepping stone to building a pricing strategy. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:1979683690759c1aae8cf48f6bef98a6 URL:http://tugconnects2026harmony.sched.com/event/1979683690759c1aae8cf48f6bef98a6 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(222) Understanding Promise Dates and Ship Dates DESCRIPTION:Control the dates that drive order fulfillment: Requested Ship Date (when customers want it) and Promise Date (when you'll actually ship it). Learn how these dates flow across headers and lines to orchestrate your fulfillment workflow from entry to delivery. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9319047ce0bb721525e36d9672e6ab16 URL:http://tugconnects2026harmony.sched.com/event/9319047ce0bb721525e36d9672e6ab16 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(380) Hands-on Lab - CSD Extensions DESCRIPTION:Extensibility is a technical way to make simple changes with no coding or more complex changes such as completely new functions or adding new data to an existing function. Complex extensions require expertise of JavaScript. This session will review basic Extensions and extension management. Attendees will have the opportunity to build their own extension in the lab! CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6bd1a9c916e99039776ca36884fc2203 URL:http://tugconnects2026harmony.sched.com/event/6bd1a9c916e99039776ca36884fc2203 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T190000Z DTEND:20260519T194500Z SUMMARY:(148) User Experience Overview DESCRIPTION:An overview of User Experience technologies available across M3 CloudSuites\, with practical use cases and examples demonstrating how and why to apply them effectively CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6197abefdeb01329a5932f3ee5f187a6 URL:http://tugconnects2026harmony.sched.com/event/6197abefdeb01329a5932f3ee5f187a6 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T194500Z DTEND:20260519T203000Z SUMMARY:Afternoon Break in the Solutions Center DESCRIPTION:Come to the exhibit hall for snacks\, drinks and time to visit with a sponsor or two. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7fb0c84e0e028862229864bb01513ffb URL:http://tugconnects2026harmony.sched.com/event/7fb0c84e0e028862229864bb01513ffb END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T194500Z DTEND:20260519T211500Z SUMMARY:(904) The Leadership Advantage: Mindset\, Skills\, and Influence (Executive Summit Only) DESCRIPTION:Many leaders in the distribution industry rise into management roles through technical expertise and operational excellence. Yet few are given the opportunity to develop the leadership mindset\, people skills\, and communication capabilities that drive sustained team performance. This session explores how effective leadership is less about authority and more about influence. Executives will gain insight into the often-underestimated impact leaders have—both positive and negative—on engagement\, productivity\, and results. In this session\, Mark will explore: - Leadership mindset and presence — building confidence\, self-awareness\, and the distinction between leadership and management - Communication that drives performance — using language effectively\, navigating difficult conversations\, and influencing outcomes - Developing and empowering people — coaching and mentoring\, delegation\, and enabling accountability and growth - Leading through change and complexity — aligning vision\, values\, and behaviors while guiding teams through uncertainty - Modern leadership challenges — managing remote teams and maintaining engagement\, alignment\, and performance Throughout the session\, Mark will share real-world examples drawn from practical leadership experience\, illustrating how these principles can be applied immediately to drive stronger performance and leadership impact. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:21c114c651cd2680bb9797d2bcdf531a URL:http://tugconnects2026harmony.sched.com/event/21c114c651cd2680bb9797d2bcdf531a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T200000Z DTEND:20260519T201500Z SUMMARY:(605) Spark Session: Where Are You Losing Revenue in Your ERP? (Live Preview) DESCRIPTION:Most manufacturers and distributors rely heavily on their ERP systems but only use a fraction of their capabilities to drive revenue. In this session\, we’ll walk through a quick framework to identify where businesses are losing efficiency\, missing opportunities\, and limiting growth within their current ERP and buying experience. This is a live preview of the ERP Revenue Audit we’re offering at the show\, designed to uncover actionable insights in minutes. CATEGORIES:ALL ERPS LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:aa75a50d6421f8abe463285786d5e679 URL:http://tugconnects2026harmony.sched.com/event/aa75a50d6421f8abe463285786d5e679 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T200000Z DTEND:20260519T201500Z SUMMARY:(608) Spark Session: FieldOffice for iPhone — Real-Time CSD Ordering\, Right in Your Pocket DESCRIPTION:FieldOffice has expanded beyond the iPad. With FieldOffice for iPhone\, your team gets real-time\, mobile access to Infor CloudSuite Distribution and SX.e — empowering them to quote\, sell\, and service customers anywhere\, anytime\, with no extra hardware and no extra bag. \n \n This session will feature FieldOffice running on a phone\, the device your sales reps already carry every day. We'll also discuss what's on the roadmap\, including AI enablement\, for later in the year. CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:00ba7fe7e3b21699ef447abf58aef496 URL:http://tugconnects2026harmony.sched.com/event/00ba7fe7e3b21699ef447abf58aef496 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(135) Infor Process Intelligence: A High-level Overview of the Catalogue\, Modeler\, and Mining capabilities. DESCRIPTION:This session provides a high-level overview of Infor Process Intelligence\, highlighting its three core capabilities: the Catalogue\, Modeler\, and Mining. Attendees will learn how the Catalogue offers industry-specific business processes to streamline implementations\, how the Modeler enables customization and extension of the industry process catalog to meet unique business needs\, and how Mining delivers deep insights into process execution by identifying deviations\, root causes\, bottlenecks\, and cycle time inefficiencies. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:637e43c1aa1bf06e0f3e3d20a99d959d URL:http://tugconnects2026harmony.sched.com/event/637e43c1aa1bf06e0f3e3d20a99d959d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(160) People\, Process\, THEN Technology- Effective Change Management DESCRIPTION:Successful transformation doesn’t start with technology—it begins with people and processes. This session highlights the essential role of change management in driving lasting improvements and achieving operational success. Key Takeaways: The Role of People: Understanding how leadership\, team dynamics\, and user adoption are the foundation of effective change. Learn how to engage and empower your workforce to embrace transformation. The Process to Follow: Discover proven frameworks and strategies to guide your organization through structured and sustainable change. From planning to execution\, the right process ensures a smooth transition. The Role of Technology: Explore why technology should come last\, serving as the enabler—not the driver—of change. Learn how to align technology choices with your people and process for maximum impact. This session emphasizes the synergy of people\, process\, and technology\, providing actionable insights to help organizations prioritize what matters most for lasting success. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e3803e3f303bbe156fc9c08391d6350b URL:http://tugconnects2026harmony.sched.com/event/e3803e3f303bbe156fc9c08391d6350b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(244) Data Governance & the Golden Record in the Multiverse DESCRIPTION:This will be an interactive session. Attendees will be expected to bring their Dirty Data scenarios and be prepared to conquer them once and for all or at least figure out a strategy to start the cleaning process. We will Discuss tips and tricks and the importance of clean data and having the golden record. Every aspect of your Business deals with Data and we will uncover all the touch points along with the importance of the Golden Record. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f06420cc33fb4fce11e53163715af359 URL:http://tugconnects2026harmony.sched.com/event/f06420cc33fb4fce11e53163715af359 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(260) From Paper to Process: Automate Document Workflows Using Infor OS Velocity DESCRIPTION:Paper\, PDFs\, and email attachments create friction across order entry\, purchasing\, receiving\, and AP. This session shows how Infor OS Velocity orchestrates documents and decisions in harmony\, turning slow handoffs into streamlined\, trackable workflows. See how distributors can reduce cycle time\, eliminate rekeying\, improve audit readiness\, and increase throughput—without adding headcount. Walk away with practical patterns for automating common document workflows and a roadmap to move from “paper chasing” to process excellence. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8cd9086c9b30496e6a1ccbb39e5f9e8d URL:http://tugconnects2026harmony.sched.com/event/8cd9086c9b30496e6a1ccbb39e5f9e8d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(270.2) Best Practices Inventory Management with Grant W. Howard: Part 2 – Decreasing Inventory\, Freight\, and Transactional Costs (Part 1 occurs at 2pm Tuesday) DESCRIPTION:Join Best Practices Inventory Management expert Grant Howard of the Grant W. Howard Company for this 2-part company-changing session on how to maximize your company’s inventory investment impact and ROI\, customer fill rate and experience\, and gross margin and bottom-line profitability. Best Practices inventory management plays a critical factor in the success of increased revenue\, profits and customer experience. Distributors must balance the objectives of top and bottom-line growth with the objectives of customer service and company longevity. Now more than ever distributors must understand the difference between buying and selling inventory versus managing inventory for growth\, profit and customer experience. Many distributors struggle with how to properly manage inventory\, what the objectives are and how it all must come together to drive stellar customer experience and maximize bottom line. Many distributors forget that INVENTORY is the reason for their being. Grant will discuss the objectives\, the tools and the key processes that allow a distributor to offer stellar customer service while realizing improved returns and increased turns on their inventory investment. Fill Rates\, Turns\, Freight\, Transactional Cost\, Surplus and Measurement will be discussed. Big picture – better profits\, better service\, better company! Whether your company is getting ready to implement an inventory management process\, it already has a solid inventory management process established\, or is somewhere in between\; you will want to understand and implement these powerful inventory management objectives and concepts. Don't miss this high impact\, fast-moving opportunity to take your company's inventory management process to a new level. This session is nonsystem specific\; no matter what system you are using\, you will want to attend this session. Grant Howard is a distribution industry expert and authority on “Best Practices” inventory management\, operational excellence and smart technology utilization. He is well known for his ability to take real world problems and issues and turn them into opportunities\; applying real world solutions that work and drive results. Grant is the conceptual designer of the Advanced Inventory Management (AIM) features and techniques in the SX.e\, FACTS and A+ ERP systems. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:1da2da60d7c2945c1252a62baf9dd8dc URL:http://tugconnects2026harmony.sched.com/event/1da2da60d7c2945c1252a62baf9dd8dc END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(352) Infor OS API Gateway DESCRIPTION:ION API can be used for internal or external resources and is a vital piece for many integrations. Join this session to find out why\, as we cover the Standard API’s available for the common Infor Applications and Components. We will also review Third-Party API’s\, OAuth Security\, and how to test against the API’s for development purposes. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:cf67267c3b4a926e760f7f74954589bd URL:http://tugconnects2026harmony.sched.com/event/cf67267c3b4a926e760f7f74954589bd END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(401) How Companies on CSD Are Getting More From What They Already Own | A Back to Birst Session DESCRIPTION:All Infor CSD customers have Birst. Not all of them are using it to its potential. Since Dragon Pack launched in 2023\, Agile Dragon Group has worked with distributors across the country to turn their standard Birst license into a genuine platform for operational and financial change — without new software\, without data leaving their Infor environment\, and without the implementation risk that comes with bolting on a third-party tool.\n\n\n In this session\, ADG will walk through how customers across distribution verticals have used Dragon Pack to solve problems they had been working around for years\, including:\nAudit Visibility — surfacing what changed\, who changed it\, and when\, without manual research or a separate toolFinancial Reporting — GL history\, reconciliation\, and bank-ready outputs that finally match what the accounting team needsCross-System Integrated Reporting — combining data across CSD and ISM into a single reporting layer without leaving the Infor environmentExternal Data Integration — bringing outside sources like DQT directly into Birst to enrich what CSD already knows \;Go-Live Readiness — moving from gut-feel to data on whether CSD users are ready before the truck rollsCustom Capabilities and Analytical Maturity — extending Dragon Pack to reflect each organization's unique workflows and evolving reporting needsLive Access — how Birst's Live Access feature is being used in production today to deliver real-time inventory visibility inside CSD What makes this session unique is who will be in the room. The full ADG development team — the people who actually built the solutions currently running in production — will be present and available for questions. Current Dragon Pack customers are invited to attend\, see what others in the community have been achieving\, and share their own experience firsthand. If you are already a subscriber\, this is your chance to see the full picture of what the platform has become. If you are evaluating\, there is no better room to be in.\n\n\n Try Dragon Pack at TUG — Special Member Offer\n\n • Free 2-month trial in live production — exclusively for TUG members\n\n • Free while you are in-flight — no cost during your active CSD implementation\n\n • Monthly subscription\, always month-to-month — no long-term commitment\, cancel any time\n\n Stop by the ADG booth to sign up or speak with a member of the team in the room. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7576473a89c30d3b4ab433fdcb7e5bb4 URL:http://tugconnects2026harmony.sched.com/event/7576473a89c30d3b4ab433fdcb7e5bb4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(112) Getting the most from CSD: Commonly Under-used Features DESCRIPTION:Many powerful features often go unnoticed\, leaving untapped potential on the table. In this session\, we’ll uncover the most underused functionalities within CloudSuite Distribution CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a43f445e2f5d56b6de70a2b4b918cdb5 URL:http://tugconnects2026harmony.sched.com/event/a43f445e2f5d56b6de70a2b4b918cdb5 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(123) Extending CSD with AI : The Latest AI Technologies and How to Apply Them DESCRIPTION:AI is already reshaping how distributors operate\, serve customers\, and scale expertise. This session explores how today’s AI tools can extend and enhance CSD without losing the human element. What you’ll learn: • Key AI technologies impacting distribution right now • How AI can augment CSD to improve speed\, accuracy\, and consistency • Practical ways to apply AI across your team • Where do we start?! CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c4c5322a572be16846ec2fb5455b65ed URL:http://tugconnects2026harmony.sched.com/event/c4c5322a572be16846ec2fb5455b65ed END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(130) AI: Uncovering Your Businesses Patterns DESCRIPTION:For the third year\, we overview the latest AI technologies that are developing and their applications to distribution.\n \nFor the first year\, we will explore a functional set of P.E.A.R.L.S - Practical Examples of Agents in Real Life Systems\, which demonstrate workflows where human and agent work together to get more done across several ERP domains. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a00b328d0fac0c7dbfa5b22b251987ac URL:http://tugconnects2026harmony.sched.com/event/a00b328d0fac0c7dbfa5b22b251987ac END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(141) Leveraging all Levels of Reporting within the CSD GL Module DESCRIPTION:Presenting all the way you can slice and dice the information\, straight from the GL mapping options\, allowing you to leverage the fully imbeded reporting fonctionalities. We will take a look at different ways to separate (or group) divisions\, locations\, regions\, departements\, cost centers\, etc. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:4b360a9d4536303a494242fdc7fbe1ac URL:http://tugconnects2026harmony.sched.com/event/4b360a9d4536303a494242fdc7fbe1ac END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(214) Managing Pricing records using PDEM DESCRIPTION:This presentation provides a comprehensive guide to managing pricing records through the PDEM (Pricing Data Entry and Maintenance) module within Infor Customer Service Desk (CSD). It covers the essential processes and best practices for creating\, updating\, and maintaining accurate pricing information to ensure proper billing and revenue management. Attendees will learn how to navigate the PDEM interface\, understand pricing hierarchies and structures\, handle price adjustments and effective dating\, and troubleshoot common pricing-related issues. Whether you're new to Infor CSD or looking to optimize your pricing management workflows\, this session will equip you with the knowledge to efficiently manage pricing records and maintain data integrity across your customer service operations. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:466bd81dfb4a84715fd6e8774603ddb6 URL:http://tugconnects2026harmony.sched.com/event/466bd81dfb4a84715fd6e8774603ddb6 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(226) Infor CPQ (Configure Price Quote) - Picture What's Possible DESCRIPTION:Visualization has revolutionized how sales teams and customers build quotes and experience products long before an order is placed. From stunning photorealistic images and immersive 3D models to augmented reality and automated 2D/3D CAD\, modern visualization tools are transforming the way manufacturers sell. The payoff? Fewer costly mistakes\, faster decisions\, and profit margins that skyrocket. Discover how Infor’s CPQ Visualization can elevate your entire sales game! CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2f09f980b2b7c478717057979650cdbe URL:http://tugconnects2026harmony.sched.com/event/2f09f980b2b7c478717057979650cdbe END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(153) CSDe Velocity Suite examples DESCRIPTION:Discover how Value+ Solutions transform Customer Service & Distribution by combining innovative tools and data-driven insights to boost efficiency and drive growth. This session will show you what Value+ Solutions really are and how they optimize workflows while unlocking new business opportunities. Don’t miss the chance to learn how these solutions can elevate your CSDE operations from good to game-changing. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2c713dcdcf1154bc20757ed6695b1e6a URL:http://tugconnects2026harmony.sched.com/event/2c713dcdcf1154bc20757ed6695b1e6a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T203000Z DTEND:20260519T211500Z SUMMARY:(372) Hands-on Lab: M3 Workspaces & Contextual Widgets – Enhancing Role-Based Views DESCRIPTION:In this hands-on Academy session\, you will explore how Workspaces and M3 Widgets organize information and actions around specific roles. We will review standard Workspaces\, understand how contextual widgets function\, and demonstrate how to enhance a standard Workspace by adding and configuring additional widgets. By the end of the session\, you will understand how Workspaces are structured and how to make practical enhancements that improve visibility and usability for your users. Ideal for business and IT professionals\, including process owners and key users\, who want to better understand and improve role-based views in M3. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:699dc381256c86ba5c5ef92192c4d3f4 URL:http://tugconnects2026harmony.sched.com/event/699dc381256c86ba5c5ef92192c4d3f4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T211500Z DTEND:20260519T220000Z SUMMARY:(905) Private Networking Break (Executive Summit Only) DESCRIPTION:Enjoy this time as an open-roundtable discussion\, exclusively for executive summit distribution executives to share insights\, challenges\, and strategies. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f7d0234b18ed0322ee2269129b3f4bcc URL:http://tugconnects2026harmony.sched.com/event/f7d0234b18ed0322ee2269129b3f4bcc END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(121) How GenAI is Redefining the Enterprise Landscape DESCRIPTION:Learn how GenAI has democratized AI landscape. This session will overview what GenAI can and cannot do for enterprise and will give you a clear view of embedded GenAI capabilities and discover the roadmap ahead. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:045321dd5b606cbbd2967b142cc262bf URL:http://tugconnects2026harmony.sched.com/event/045321dd5b606cbbd2967b142cc262bf END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(250) PDM\, PIM\, MDM- 3rd Party Tools for Managing Data. DESCRIPTION:PDM\, PIM\, MDM — the acronyms are everywhere\, but what do they actually mean for your business\, and how do you choose the right tool? This session demystifies the landscape of third-party data management solutions\, breaking down the key differences between Product Data Management\, Product Information Management\, and Master Data Management. Whether you're evaluating vendors or simply trying to make sense of your current tech stack\, leave with a clearer picture of which tools fit your data strategy and where they overlap. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3de0da20c0d7a3b8bf044ec11c747a11 URL:http://tugconnects2026harmony.sched.com/event/3de0da20c0d7a3b8bf044ec11c747a11 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(320) Infor Platform Technology Overview DESCRIPTION:Join for a high-level look at the core technologies that power the Infor platform and how they work together. Participants will explore the foundational platform services and extensibility options that support modern Infor solutions. This session is ideal for technical and business audiences looking to better understand the platform’s capabilities and how to leverage them effectively. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b67ccf96e6fbafaddffaba8d171fa164 URL:http://tugconnects2026harmony.sched.com/event/b67ccf96e6fbafaddffaba8d171fa164 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(324) A Day in the Life of IT and Introducing CloudSuite Into Your Environment DESCRIPTION:Finding more time in your day to manage an additional layer of technology with Infor OS will be challenging but the opportunity to integrate that technology into the business can and will provide great value for your company. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2265cfe8b8800f00ea7e5a92965969b4 URL:http://tugconnects2026harmony.sched.com/event/2265cfe8b8800f00ea7e5a92965969b4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(391) Women in Distribution: From Networking to Real Opportunities DESCRIPTION:Join us for an engaging and energizing Women in Distribution (WID) Session\, where meaningful connections go beyond introductions to become real career connections. In this interactive session\, prominent female leaders in the distribution industry will share candid insights on how to truly leverage your network for growth\, understanding\, and advancement. Together\, we’ll explore how to build authentic relationships\, follow up with intention after events like TUG Connects\, and transform everyday conversations into lasting professional opportunities. Our panel will also address the top challenges women face in distribution today—from visibility and advancement to navigating leadership spaces—and offer practical strategies you can apply immediately. Whether you're looking to expand your network\, elevate your career\, or simply connect with other driven women in the industry\, this session is designed to leave you inspired\, equipped\, and ready to take action. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6bf9c6dfaf2b5eb0a406749c3ea847e5 URL:http://tugconnects2026harmony.sched.com/event/6bf9c6dfaf2b5eb0a406749c3ea847e5 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(170.1) Mergers & Acquisitions - Part 1 (Part 2 occurs at 4:30pm Wednesday) DESCRIPTION:Acquiring a new company isn't just a lot of paperwork and contracts. What are the considerations for CSD? Steps and considerations on how to merge companies and/or add a new acquisition to CSD. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:583c81ecf4f28fc4e9607fb101cec6f8 URL:http://tugconnects2026harmony.sched.com/event/583c81ecf4f28fc4e9607fb101cec6f8 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(208) Closing the Loop on AP: Managing ACH\, Credit Cards\, and Vendor Payments DESCRIPTION:Managing vendor payments can feel messy\, especially when juggling credit cards\, ACH\, checks\, and rebates. This session will walk through best practices for setting up and managing electronic payments in AP\, including credit card handling\, ACH workflows\, and how to simplify reconciliation. Learn how to streamline the process\, tighten controls\, and take the stress out of vendor payments CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:331c040198c9354c1003a785cc76add0 URL:http://tugconnects2026harmony.sched.com/event/331c040198c9354c1003a785cc76add0 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(218) Infor Pricing Intelligence: Learn What it is and How it can Benefit Your Company DESCRIPTION:Infor Pricing Intelligence helps companies make smarter\, more consistent pricing decisions using data-driven recommendations and market insights. In this session\, you’ll learn what the solution is\, how it works\, and how it helps organizations protect margin\, respond to market changes\, and support sales with greater confidence. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a3b1b24ebde52a9a78ee66a7abcf3a93 URL:http://tugconnects2026harmony.sched.com/event/a3b1b24ebde52a9a78ee66a7abcf3a93 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(267) Connect the Docs: Custom IDM Document Types DESCRIPTION:Learn how to use CSD event triggers and actions to move from reactive monitoring to proactive system management. This session shows real-world examples of detecting critical system activity and automatically notifying the right people before issues escalate. Walk away with practical tips to reduce manual checks\, cut noise\, and gain real-time visibility into what matters most. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:43d4afb5d35a3fc4fc3a324887b3a515 URL:http://tugconnects2026harmony.sched.com/event/43d4afb5d35a3fc4fc3a324887b3a515 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(314) WLIT & Daily TWL Housekeeping DESCRIPTION:Small daily disciplines prevent big operational problems. This session covers WLIT and daily TWL housekeeping practices that keep your warehouse data\, queues\, labels\, and processes in harmony. Learn what to monitor\, what to clean up\, and how to establish routines that reduce downtime\, prevent inventory discrepancies\, and improve system performance. Ideal for teams who want fewer surprises\, faster issue resolution\, and more consistent warehouse execution. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6cdb12edb3dd012196abb51da59bc6ef URL:http://tugconnects2026harmony.sched.com/event/6cdb12edb3dd012196abb51da59bc6ef END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(315) Proof of Delivery – POD Overview on CSD and Your Mobile Device DESCRIPTION:Discover Infor's Proof of Delivery application included in your CSD subscription\, and its core functionality—including route creation\, driver mobile access\, and distributor order visibility. Existing users will gain insights into recent enhancements and upcoming roadmap initiatives. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:65a7f5faf0a4d5d83c992326805c175e URL:http://tugconnects2026harmony.sched.com/event/65a7f5faf0a4d5d83c992326805c175e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(371) Hands-on Lab - CSD WebUI Basics: The New Look and Feel\, and Basic Navigation DESCRIPTION:CloudSuite Distribution has been updated monthly\, while SX.e has not been updated since August 2021. In this session we will take a look at the new Look and feel along with basic navigation across the environment. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:945bcd530b8aff9eec7234d4bbb1840a URL:http://tugconnects2026harmony.sched.com/event/945bcd530b8aff9eec7234d4bbb1840a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T213000Z DTEND:20260519T220000Z SUMMARY:(101) Roadmap for CSDE & Other M3 Cloudsuites DESCRIPTION:Discover the future of CSDE and M3 CloudSuites through a strategic roadmap session\, highlighting long-term direction\, emerging capabilities\, and opportunities to co‑innovate early. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7acb049ef153352a7d84cf7a97e4d522 URL:http://tugconnects2026harmony.sched.com/event/7acb049ef153352a7d84cf7a97e4d522 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260519T220000Z DTEND:20260519T233000Z SUMMARY:Happy Hour in the Solutions Center DESCRIPTION:Join us in the exhibit hall for an informal reception with open bar and hors d'oeuvres\, and a chance to meet our sponsor partners. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9db62877f2149e605396cf3cd92869f6 URL:http://tugconnects2026harmony.sched.com/event/9db62877f2149e605396cf3cd92869f6 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T120000Z DTEND:20260520T130000Z SUMMARY:Breakfast in Legends Ballroom DESCRIPTION:Join us for a healthy breakfast in the Legends Ballroom (2nd floor) CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:62874fea7c82df271d7f66cbb3f92b4c URL:http://tugconnects2026harmony.sched.com/event/62874fea7c82df271d7f66cbb3f92b4c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T120000Z DTEND:20260520T230000Z SUMMARY:Registration Desk Open DESCRIPTION:Come here to register when you arrive\, ask questions about the conference\, restaurants\, etc.\, or just to visit with our friendly team members who are always happy to see you! Open daily during conference hours. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:54b58f7cfb0c366adbcee4e9b7260b34 URL:http://tugconnects2026harmony.sched.com/event/54b58f7cfb0c366adbcee4e9b7260b34 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(124) Fundamentals of Generative AI DESCRIPTION:Generative AI isn’t just transforming how we work\, it’s reshaping how decisions are made\, tasks are completed\, and roles evolve. From practical prompting techniques that improve productivity to emerging AI agents that can research\, plan\, and support real work\, the technology is advancing rapidly. Amid the hype and concern\, one reality is clear: AI doesn’t replace people. It changes what effective work looks like. In this fast-paced\, practical session\, participants will explore the AI capabilities that matter most right now. You’ll see how prompting and agent-based systems are influencing modern workflows\, learn about the latest tools for you to use\, and how to stay relevant through your use of AI. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bed3bbc024281e22d9acaf4c5c8ce53f URL:http://tugconnects2026harmony.sched.com/event/bed3bbc024281e22d9acaf4c5c8ce53f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(132) Exploring Enterprise Automation with Infor DESCRIPTION:Learn how Infor accelerates enterprise automation with innovative capabilities designed to deliver faster business value. This session highlights current features such as Review Center\, concurrent runtimes that significantly reduce automation time for key processes like invoice processing and vendor management\, enhanced custom execution log messages\, and developer experience upgrades in RPA Studio. You’ll also get a preview of upcoming innovations like Serverless RPA\, RPA extensions\, and global automation packages designed to significantly reduce time to value and accelerate automation at scale. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:16bc0bd6293859a8539d03de83f7a6c8 URL:http://tugconnects2026harmony.sched.com/event/16bc0bd6293859a8539d03de83f7a6c8 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(166) Management by Objective\, Operational Excellence and Smart Measurement with Grant W. Howard DESCRIPTION:Many distributors operate without a clear framework for measuring performance or tracking progress toward their goals. Without proper metrics\, companies drift—uncertain of their current position\, destination\, or whether they've arrived. In today's competitive environment\, distributors must leverage metrics\, measurements\, and objectives to drive performance and achieve tangible results. When implemented correctly\, these tools create systematic improvements in accuracy\, consistency\, and efficiency\, ultimately strengthening profitability\, enabling smart growth\, and enhancing the customer experience. Join distribution expert Grant Howard of the Grant W. Howard Company for a transformative session on using metrics\, measurements\, and objectives to generate real results. Grant will identify the critical metrics your company should monitor\, demonstrate how to set achievable objectives\, and outline proven strategies for reaching them. The discussion will cover business intelligence\, analytics\, dashboards\, KPIs\, scorecards\, performance indicators\, management by exception\, and other essential tools. You'll explore practical approaches for improving your bottom line\, elevating customer experience\, and unlocking growth potential. This session is platform-agnostic and valuable to all distributors\, regardless of which Infor systems you use. Don't miss this high-impact opportunity to learn what it takes to move the needle and drive meaningful results in your organization. Grant Howard is a recognized authority in the distribution industry\, specializing in inventory management\, operational excellence\, systems optimization\, and driving profits\, customer satisfaction\, and growth. With extensive hands-on distribution experience and service on multiple boards of directors and advisory boards\, Grant brings a comprehensive perspective—from the warehouse floor to the executive suite. His results-driven approach delivers outcomes rather than leaving success to chance. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:98b03680ee17167fb7824fc775e8e9da URL:http://tugconnects2026harmony.sched.com/event/98b03680ee17167fb7824fc775e8e9da END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(231) eCommerce Project Management: Prioritizing When Everything Is Urgent DESCRIPTION:When every stakeholder has a top priority\, how do you decide what actually gets done first? \n\nJoin this dynamic panel discussion as practitioners from both the distributor and partner/vendor sides of eCommerce share strategies for managing competing demands\, aligning teams\, and delivering results\, even when the roadmap feels like it's on fire.\n\nModerated by Slava Kravchuk (Founder &\; CEO\, Atwix)\, this session brings together three perspectives on the same critical challenges:\n\nPeter Polak\, Delivery Director\, Atwix (Partner/Vendor Perspective)Molly Williams\, PMP\, Digital Sales &\; IT Manager\, Centro\, Inc. (Distributor Perspective)Jeremy Ott\, Sr. Digital Integration Architect\, Vallen (Distributor Perspective) \;\nTopics will include:\n\nPrioritization frameworks and tools for eCommerce projectsStakeholder alignment\, trade-offs\, communications and managing expectations across teamsTechnical debt management and when to address itReal-world lessonsAudience Q&\;A\nWhether you're deep in an eCommerce build or planning your next phase\, this panel offers candid\, experience-backed insights you can put to work immediately.\n\n\n\n CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d87ea2b2f717aa81735c69a6c61a0057 URL:http://tugconnects2026harmony.sched.com/event/d87ea2b2f717aa81735c69a6c61a0057 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(350) Infor RPA & Microsoft Power Automate DESCRIPTION:Learn how Infor RPA and Microsoft Power Automate can reduce manual work and standardize repeatable processes through automation. This session highlights how each platform approaches workflow design\, where cloud versus desktop automation fits\, and practical patterns for connecting systems and handling exceptions—so you can confidently evaluate use cases and start building. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:58a4f2cc59ee5eadeb484f2e284e9dab URL:http://tugconnects2026harmony.sched.com/event/58a4f2cc59ee5eadeb484f2e284e9dab END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(406) Turtle Accelerates Quoting and Grows Their Top and Bottom Lines DESCRIPTION:Using Canals\, Turtle nearly tripled their win rate\, boosted sales productivity\, and decreased customer response times. Learn about their journey from manually keying every order into Infor SX.e to clearing multiple orders in minutes and see a demo of the technology that’s helping them stand out from the competition.\n\n Key takeaways:\n How Turtle automated quoting and order entry even without a PIMThe process from proof-of-concept to implementation and rolloutWhat the day-to-day looks like for a sales rep in Canals CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:92b69e95293cc9971def975b37b6ce2f URL:http://tugconnects2026harmony.sched.com/event/92b69e95293cc9971def975b37b6ce2f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(146) Your Screen\, Your Style: Personalizing CSD DESCRIPTION:CSD gives you the flexibility to make your workspace truly your own! In this session\, we’ll explore how to personalize your CSD experience so you can work smarter\, faster\, and in a way that fits your unique style. \n \n You’ll learn how to: \n * Customize layouts\, grids\, and columns for your workflow \n * Create favorites and shortcuts to access what you use most \n * Adjust your display settings for a cleaner\, more efficient view \n * Save personalized settings that make your day-to-day tasks easier \n \n Whether you prefer simplicity or detail\, this session will help you make CSD feel like it was built just for you. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:fe41c2533d712698cb9ef2e85ac69752 URL:http://tugconnects2026harmony.sched.com/event/fe41c2533d712698cb9ef2e85ac69752 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(152) Value+ Solutions for CSD: What it Is and What it Does DESCRIPTION:Value+ is about accelerating outcomes\, not adding complexity. This session explains what Value+ solutions for CSD are\, how they fit into your environment\, and where they can deliver rapid distributor value—productivity\, accuracy\, visibility\, and customer experience. We’ll connect each capability to practical distribution scenarios and show how Value+ can help harmonize processes across departments while reducing time-to-benefit. Expect clear guidance on what to adopt first and how to build momentum. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f02d598474b4e198dc2aa9248b8e2a48 URL:http://tugconnects2026harmony.sched.com/event/f02d598474b4e198dc2aa9248b8e2a48 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(216) Advanced Pricing Setup and Strategies DESCRIPTION:This session builds upon what you already know about the pricing hierarchy to help you understand the many other tools available to help you implement and manage your pricing strategy. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:5d4c7df9dd1c1694e8318a4f137dc6c1 URL:http://tugconnects2026harmony.sched.com/event/5d4c7df9dd1c1694e8318a4f137dc6c1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(246) Cleaner Data\, Better Decisions: Maintaining Product\, Vendor and Customer Records DESCRIPTION:"Garbage in\, garbage out" plagues both your master records and your daily transactions. This session tackles the dual challenge of system integrity and process accuracy. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:37179c4048a859935e6d589c793011ad URL:http://tugconnects2026harmony.sched.com/event/37179c4048a859935e6d589c793011ad END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(275) Ordering Controls 101: Essential Keys for Managing Your Inventory DESCRIPTION:Breaking down the building blocks to better understand how to set up and manage the keys to effectively manage your inventory assets. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:fe1ccc905ef5d6a9f6d2021eb72b7f63 URL:http://tugconnects2026harmony.sched.com/event/fe1ccc905ef5d6a9f6d2021eb72b7f63 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(281) TWL Inventory Counts DESCRIPTION:Get a clear\, practical walkthrough of how to prepare for and execute physical inventory and cycle counts in TWL with confidence. This session covers best practices for setup\, execution\, and reconciliation to minimize disruption and improve inventory accuracy. Walk away with tips you can apply immediately to keep operations running smoothly and data reliable. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:4caeab64eb2cdb88eeb989b8d44e8ad8 URL:http://tugconnects2026harmony.sched.com/event/4caeab64eb2cdb88eeb989b8d44e8ad8 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(302) ISM: Service Workflow Automation DESCRIPTION:Discover the key insights provided by the new Service Manager Workspace and how you can use them to accelerate your servicing needs.\nKey Takeaways: 1) Explain how to use the various elements of the Workspace 2) Understand how each element can accelerate your equipment service 3) Identify how the workspace can assist with workflow automation. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:cacf80b6c981221e5e2ce06fde484a11 URL:http://tugconnects2026harmony.sched.com/event/cacf80b6c981221e5e2ce06fde484a11 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(332) New models in M3 (Item restriction\, API security\, Supplier Rebates\, Smart traceability) DESCRIPTION:This session presents new M3 business models and functions that improve control\, security\, and efficiency through item restrictions\, API security\, supplier rebates\, and smart traceability. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:85b13f53bc6e938c9f8a4c4819340e7d URL:http://tugconnects2026harmony.sched.com/event/85b13f53bc6e938c9f8a4c4819340e7d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T134500Z SUMMARY:(374.1) Hands-on Lab: M3 Experience Designer Basics - Part 1 (Part 2 occurs at 8am Thursday) DESCRIPTION:In this hands-on Academy session\, you will learn the fundamentals of M3 Experience Designer by enhancing the standard Customer Support Center application. Step by step\, you will add real-time delivery and credit indicators\, configure data services\, and create interactive filters. By the end of the session\, you will understand how to extend standard M3 applications to surface the operational insights that matter most to your business. Ideal for business and IT professionals\, including process owners and key users\, who are new to Experience Designer. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a21bac0b550abfa61c34ddb953fe89d2 URL:http://tugconnects2026harmony.sched.com/event/a21bac0b550abfa61c34ddb953fe89d2 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T130000Z DTEND:20260520T140000Z SUMMARY:(910) Executive Summit Breakfast DESCRIPTION:Join your fellow Summit attendees for a private breakfast. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bf0cd9783312140c167b3f9b7dffe9e0 URL:http://tugconnects2026harmony.sched.com/event/bf0cd9783312140c167b3f9b7dffe9e0 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T134500Z DTEND:20260520T153000Z SUMMARY:Open time in Solutions Center DESCRIPTION:This time is dedicated to our sponsor partners. Attend a sponsor demo or just relax and spend time getting to know our partner and solutions they have to help improve your business. Snacks and drinks will be served. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:29eb7e63f5fa5c1c6ec9573793a837f3 URL:http://tugconnects2026harmony.sched.com/event/29eb7e63f5fa5c1c6ec9573793a837f3 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T140000Z DTEND:20260520T141500Z SUMMARY:(606) Spark Session: What’s Really Happening Between Your Systems? DESCRIPTION:Most companies rely on multiple systems\, ERP\, eCommerce\, CRM\, but lack visibility into how data actually flows between them. In this session\, we’ll introduce you to Sirius\, designed to connect and control your systems while giving you full transparency into your data. This is a quick look at how businesses can reduce errors\, improve operations\, and unlock more value from their existing technology. CATEGORIES:ALL ERPS LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2a3b9697f3ad6154cfd9e3f4c2d747b4 URL:http://tugconnects2026harmony.sched.com/event/2a3b9697f3ad6154cfd9e3f4c2d747b4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T140000Z DTEND:20260520T141500Z SUMMARY:(603) Spark Session: Game Changers! The CSD Extensions You Need to Know DESCRIPTION:This is the CSD extensions highlight reel you've been asking us for. We will review the year-over-year MVP's in CSD extensions + share our picks for the 2026 newcomers that you need to know about. This could be the most valuable 15 minutes you spend at TUG\, so get this SPARK on your agenda now! CATEGORIES:CSD / SX.E LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a0ecdab52cff3b3d1c0460c041366b85 URL:http://tugconnects2026harmony.sched.com/event/a0ecdab52cff3b3d1c0460c041366b85 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T140000Z DTEND:20260520T153000Z SUMMARY:(911) Leading Forward: Using Today's Tools to Build a Better Tomorrow. (Executive Summit Only) DESCRIPTION:In an era of constant change\, the strongest leaders aren’t waiting for the perfect moment or the next big tool—they're leveraging what they already have: their people\, their presence\, and their ability to connect. This live session is designed for executives who want to lead with intention and resilience. We’ll explore how to harness the often-overlooked tools already at your fingertips—emotional intelligence\, conflict resolution\, and the ability to truly understand your people—to create stronger teams and more sustainable success. Key Takeaways from this session: - How to activate emotional intelligence to navigate uncertainty and inspire trust and engagement - Practical strategies for resolving conflict with empathy and accountability - The critical shift from control to connection in leading high-performing teams - Why understanding the human side of work is the key to building and sustaining the future of work Leadership isn’t about waiting for the right conditions—it’s about using what you have today to shape a better tomorrow. Join us and start leading forward. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6517105f1feb25f9ecea4ca54c76cfd0 URL:http://tugconnects2026harmony.sched.com/event/6517105f1feb25f9ecea4ca54c76cfd0 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(501) Sales and Inventory Visibility Built Into Your Birst Environment | A Back to Birst Session DESCRIPTION:Sales performance and inventory visibility are the core of distribution analytics — and they are also where the gap between what CSD contains and what managers can actually see tends to be widest. Dragon Pack Operations closes that gap inside Birst\, with no additional license and no data leaving your Infor IOS environment. This session will also touch on Dragon Pack Audit — giving attendees a look at what change visibility looks like when it lives in the same environment as your operational data.\n\n\n In this live demo\, you will see how distribution companies are using Dragon Pack Operations and Audit to give sales teams\, branch managers\, and operations leaders a clear\, actionable view of their business\, including:\n\n\nSales Performance — rep-level and branch-level visibility into what is moving\, what margins look like\, and where performance is trendingInventory Visibility — real-time stock status\, movement patterns\, and exception-based alerts built directly on your CSD dataRole-Anchored Dashboards — structured by role so managers get the answers relevant to them without needing to know how to build a reportOperational Exceptions — AP/AR aging\, open orders\, and backlog visibility surfaced in context alongside sales and inventory dataBranch and Regional Comparisons — side-by-side performance views that give leadership the picture across locations in a single dashboardAudit Visibility — a look at how Dragon Pack Audit surfaces what changed\, who changed it\, and when — directly alongside your operational data and without a separate tool or licenseLive Access — how Birst's Live Access feature delivers real-time inventory visibility directly inside CSD and what that looks like in a production environment today We will walk through real dashboard scenarios built for distribution use cases and show how the structured design means your team spends time acting on data instead of hunting for it. If you have been waiting for a reason to open Birst every morning\, this is it.\n\n\n Try Dragon Pack Operations at TUG — Special Member Offer\n\n - Free 2-month trial in live production — exclusively for TUG members \n\n - Free while you are in-flight — no cost during your active CSD implementation\n\n - Monthly subscription\, always month-to-month — no long-term commitment\, cancel any time\n\n\n Stop by the ADG booth to sign up or speak with a member of the team in the room. CATEGORIES:ALL ERPS LOCATION:Cumberland 1-2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bca5a4db0f70986343118283b5c244d7 URL:http://tugconnects2026harmony.sched.com/event/bca5a4db0f70986343118283b5c244d7 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(529) The Best Just Got Better — Introducing the New AI-Enabled WebAccess DESCRIPTION:For more than 26 years\, MaxRecall has helped wholesale distributors bring order to document chaos—improving visibility\, tightening processes\, and reducing the hidden costs buried in manual workflows. That foundation hasn’t changed. What has changed is how far we can now take it.\n\n We’ve redesigned WebAccess with a clear objective: make document-driven processes faster\, more accurate\, and easier to manage—without adding complexity to your operation. This is not a feature release. It’s a step forward in how documents are captured\, understood\, and put to work across your business.\n\n You’ll hear plenty about AI in today’s market. We’ve taken a different approach. Instead of chasing hype\, we’ve applied AI where it delivers measurable impact—reducing manual indexing\, improving data accuracy\, and keeping workflows moving without interruption. The result is a system that works the way your team already operates\, only faster and with far less effort.\n\nWhat Makes the New WebAccess Different\nStreamlined Document Capture & Indexing: Reduce manual entry with intelligent data extraction that improves speed and consistency. \;Batch Processing with Full Visibility: Process high volumes of documents while maintaining real-time insight into status and exceptions.Seamless ERP Integration: \;Move data from documents directly into your ERP\, eliminating rekeying and reducing errors.Simplified User Experience: A redesigned interface built for clarity and efficiency—so your team can get up to speed quickly and stay productive. \;Built to Scale with Your Operation: Handle growing document volumes without increasing headcount or operational strain. \; See It in Action\n\n In this live demo session\, you’ll get a firsthand look at how the new AI-enabled WebAccess platform performs in real-world scenarios. We’ll walk through the workflows\, highlight where time is saved\, and show how documents move cleanly through your organization—from capture to completion.\n\n If you’re an existing MaxRecall customer\, this is your opportunity to see how the platform has evolved—and how to unlock more value from your current investment. If you’re evaluating document management solutions\, you’ll quickly understand what a proven\, production-ready system should deliver.\n\n The best just got better.\n\n Join us for the demo and see how the new WebAccess can move your document processes—and your business—forward. CATEGORIES:ALL ERPS LOCATION:Music Row 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ba81611c840035e332feed56c67d5cda URL:http://tugconnects2026harmony.sched.com/event/ba81611c840035e332feed56c67d5cda END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(536) AskQ - ChatGPT for Infor CSD DESCRIPTION:AI is at the center of every conversation right now\, but most teams still aren’t clear on where it actually fits or how to use it in a way that delivers real value. In this session\, you will learn how to ask questions in plain language and get immediate insights from your data\, how to connect sales\, inventory\, finance\, and CRM in seconds\, how leading companies are already using AI to move faster and outperform those who are not\, and how to use AskQ to put yourself at the forefront by spotting opportunities and taking action in real time. CATEGORIES:ALL ERPS LOCATION:Mockingbird 1\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:cdfe1aa93610e0ed5fcc8550155f8bdd URL:http://tugconnects2026harmony.sched.com/event/cdfe1aa93610e0ed5fcc8550155f8bdd END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(544) Why TMS Is the Smartest System You’ll Add This Year DESCRIPTION:Most systems add complexity. A modern TMS removes it.\n\nIn this session\, we’ll show how Infor users are simplifying transportation\, reducing manual work\, and connecting execution to their ERP–without heavy lift from IT. \n\nYou will walk away with:\n A clear understanding of how a modern TMS fits into\, and enhances\, their existing Infor environment \;Insight into how organizations are reducing manual work and improving visibility across transportationA practical view of why TMS delivers fast value without adding complexity for IT teams\n\n CATEGORIES:ALL ERPS LOCATION:Mockingbird 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:aec34728df4a9a74111b25dcd78b7562 URL:http://tugconnects2026harmony.sched.com/event/aec34728df4a9a74111b25dcd78b7562 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(504) The Kodaris AI Platform: Artificial Intelligence With a Purpose DESCRIPTION:There’s no bigger topic right now than Artificial Intelligence. Recent (and continuous) advances in the tooling have created game changing opportunities for distributors to leverage the technology. But even with these advances\, challenges remain to ensure effective implementation of AI. Have we identified use cases that will drive value? Is my data ready\, and more importantly will my data remain secure? Do I have consistent\, well defined processes that will open up the possibilities of AI automation? Come to this session to discover how Kodaris is working with our community to answer these questions. Learn about how AI tooling has become a core component of our platform\, with well defined use cases including:\n \n • AI Product Information Management\n • Automation rules engine\n • AP and Order Automation using AI\n • AI Hybrid Search in Commerce\n • AI Knowledge Base (Internal and Customer facing)\n \n Additionally\, Kodaris will be giving you a sneak peak of several new AI projects in development.\n \n Three Take Aways:\n • AI built into the platform: Discover how Kodaris has embedded AI tooling directly into its platform with well-defined use cases designed specifically for distributors.\n • Answers to your biggest AI questions: Learn how to evaluate data readiness\, maintain data security\, and identify use cases that will drive real business value.\n • Practical AI automation for distribution: Explore how consistent\, well-defined processes unlock AI automation across key workflows like AP processing\, order management\, and PIM. CATEGORIES:CSD / SX.E LOCATION:Broadway A-B\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c4d69815b4ad9244b6649b0fcdc35ccc URL:http://tugconnects2026harmony.sched.com/event/c4d69815b4ad9244b6649b0fcdc35ccc END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(511) Transform Your Current Business and Secure Your Future with Advanced Profitability and Productivity Solutions DESCRIPTION:Growth. Margin pressure. Cost-to-serve realities. Customer behavior shifts. Operational excellence - These aren’t hypothetical topics. They’re the challenges shaping every distributor’s next move—and they need purpose built sollutions to address these challenges\n \n At Earnest & Associates\, we believe profitable growth and operational excellence isn’t just possible—it’s predictable when you know what to look for. The truth lies within your data and when used correctly\, can be transformative. That’s where our Profitabiliy suite delivers. Bulit on theflexible\, industry leading MS Power BI\, It answers the questions that matter and leverages your ERP as a catalyst for smart growth—generating deeper insights\, sharper decisions\, and actionable results. \n \n Join us as we explore the different components of the suite and see how they are used to empower your sales team and/or customers in the field\, aid in pricing and key operational strategies and decisions CATEGORIES:CSD / SX.E LOCATION:Music Row 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:effb2998b3f3acdd4917b51993da6491 URL:http://tugconnects2026harmony.sched.com/event/effb2998b3f3acdd4917b51993da6491 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(516) CSD Workshop - Expertek’s Strategic Pricing Tool Build to Solve your Pricing Problem  DESCRIPTION:One of the most important things you do as a distributor is set pricing. But with thousands of customers\, thousands of products\, ever-changing tariffs\, and rising prices\, companies often delay price updates and see their margins erode. CSD Workshop is the strategic pricing tool that greatly accelerates building and updating CSD pricing. Aside from having useful features for importing and exporting pricing and mass adjustments\, the program sports a price simulator that lets you perform what-if analysis on your new pricing. IT also uses the latest AI technology to analyze your pricing and find anomalies and opportunities to improve results. This demo session will walk you through this new product that will put money back in your pocket. CATEGORIES:CSD / SX.E LOCATION:Music Row 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6f32dc6918c9695917f8365bf5f5cdaf URL:http://tugconnects2026harmony.sched.com/event/6f32dc6918c9695917f8365bf5f5cdaf END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(534) Unlocking Infor: How to Fix Product Data Without Replacing Your ERP DESCRIPTION:Distributors rely on Infor to run their business\, but turning product data from multiple sources like AD\, IDEA\, and supplier files into eCommerce-ready content is where things break down. In this session\, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable\, zero-touch processes that power better digital experiences.3 Key Takeaways:Where it breaks: Why product data challenges in Infor environments are caused by the transformation layer\, not the ERPHow to fix it: A practical approach to connecting multiple data sources into clean\, structured product contentWhat’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach CATEGORIES:CSD / SX.E LOCATION:Cumberland 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:77a77e937480a1c3a6f337ec9042b31e URL:http://tugconnects2026harmony.sched.com/event/77a77e937480a1c3a6f337ec9042b31e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(540) How ROC Commerce’s Digital Factory Turns Customers into Long-Term Partners DESCRIPTION:In today's competitive market\, manufacturers and distributors can no longer afford to be just a supplier — your customers expect a partner. ROC Commerce Digital Factory gives you the tools to become exactly that. In this session\, discover how the ROC Commerce Digital Factory empowers manufacturers\, re-distributors\, and distributors to rapidly deploy fully white-labeled eCommerce sites and branded digital catalogs purpose-built for the way your customers and sales reps actually work. From full catalog loading and real-time inventory and pricing sync\, to configurable markups\, flexible fulfillment options\, and bi-directional ERP integration with both your system and your customer's\, ROC’s Digital Factory puts you in control of the entire experience. If you're still relying on PDF flipbooks or static catalogs to drive sales\, or you're looking for new ways to deepen loyalty and grow revenue through your customer base\, this is a must-attend session. CATEGORIES:CSD / SX.E LOCATION:Mockingbird 2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c3e90bdd5022e85e43f5f76a9273300b URL:http://tugconnects2026harmony.sched.com/event/c3e90bdd5022e85e43f5f76a9273300b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(542) Wholesail + Infor CSD: Smarter Onboarding\, Better Credit Decisions\, Faster Payments DESCRIPTION:Learn how Wholesail helps Midwest Wheel and 400+ other customers drive improved customer experience\, faster payment\, and better credit decisions.\n\n Session attendees will learn:\nThe power of a unified platform that streamlines onboarding new customers\, credit applications\, smarter credit decisions\, collections\, and payments while increasing customer satisfaction.How to modernize your approach to trade credit with intelligent risk scoring and human-in-the-loop agents — so your AR portfolio becomes a sales asset\, not just a collections function.How a pre-built\, no cost integration to Infor CSD enables customers to see their accurate account standing and make payments 24/7\, your AR team to save time via automated reconciliation\, and your sales team to onboard new customers and see their order and payment behavior easily. CATEGORIES:CSD / SX.E LOCATION:Mockingbird 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:79b00fd340b4b963c178a642cdbcaf04 URL:http://tugconnects2026harmony.sched.com/event/79b00fd340b4b963c178a642cdbcaf04 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T141500Z DTEND:20260520T144500Z SUMMARY:(554) Partner Demo - Nuvo DESCRIPTION:0 CATEGORIES:CSD / SX.E LOCATION:Old Hickory\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3f33005fd48ad4d3cdb2f93c41ae9023 URL:http://tugconnects2026harmony.sched.com/event/3f33005fd48ad4d3cdb2f93c41ae9023 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T142000Z DTEND:20260520T143500Z SUMMARY:(618) Spark Session: Beyond Sales Order Entry - Automating Key Operational Workflows DESCRIPTION:From handling every inquiry that comes into a rep’s inbox (not just orders and quotes)\, to Accounting and Purchasing\, Canals is fast becoming the end-to-end Operating AI for distributors. Come for an overview of how our suite of AI tools is helping distributors maximize operational efficiency and visibility.\n \n Key takeaways:\n 1. New AI-powered workflows for customer inquiries\, PO-to-receipt tracking\, Accounts Receivable\, and more\n 2. Benefits on response time\, customer satisfaction and cost savings\n 3. How a single partner for AI workflow automation connects your teams CATEGORIES:ALL ERPS LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8efc60f59259195e460e8718772ea2fd URL:http://tugconnects2026harmony.sched.com/event/8efc60f59259195e460e8718772ea2fd END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T142000Z DTEND:20260520T143500Z SUMMARY:(613) Spark Session: Stop guessing\, start showing up: how to make AI search work for your B2B brand DESCRIPTION:Your buyers aren't just Googling anymore — they're asking ChatGPT\, Copilot\, and Gemini to recommend solutions\, compare vendors\, and explain complexities in the market. If your brand isn't part of those answers\, you're invisible at the moment it matters most. In this SPARK session\, you'll learn how AI answer engines actually decide what to surface\, why traditional SEO tactics may fall short in an LLM-driven world\, and quick wins you can act on right away — from structuring content for AI readability to building the authoritative\, third-party presence that LLMs trust. No fluff\, no theory: just a practical playbook for anyone managing a B2B digital presence. CATEGORIES:CSD / SX.E LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:98ee4f0f47d3545d012cab4b8cbe87c8 URL:http://tugconnects2026harmony.sched.com/event/98ee4f0f47d3545d012cab4b8cbe87c8 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T144000Z DTEND:20260520T145500Z SUMMARY:(610) Spark Session: Sales Tax Risk is Growing: Are You Keeping Up? DESCRIPTION:Sales tax obligations are expanding as distributors grow into new markets\, channels\, and product lines. With changing nexus rules and varying state requirements\, it’s easy to fall behind. This session highlights where risk commonly emerges and how to stay ahead of evolving compliance demands.\nRecognize common triggers that create new sales tax obligations \;Understand how state-by-state differences increase compliance complexity \;Learn how automation can help reduce exposure and improve visibility\n CATEGORIES:ALL ERPS LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b9e619b0ad31c3f327d6baef868abb16 URL:http://tugconnects2026harmony.sched.com/event/b9e619b0ad31c3f327d6baef868abb16 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T144000Z DTEND:20260520T145500Z SUMMARY:(616) Spark Session: CLEAR: A Framework for Becoming Data Driven with AI DESCRIPTION:Most companies have more dashboards\, reports and data than ever before\, yet still struggle to become truly data driven.\n \n In this session\, we introduce CLEAR\, a practical framework for improving data adoption and making AI genuinely useful within the business. We will explore why many analytics and AI initiatives fail to drive real business impact\, and the key principles that help organizations turn data into action.\n \n Designed for both business and technical audiences\, this session focuses on practical ideas that can be applied regardless of where you are in your AI and analytics journey. CATEGORIES:ALL ERPS LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8a7635f3a9b115a432d26377cf46bdff URL:http://tugconnects2026harmony.sched.com/event/8a7635f3a9b115a432d26377cf46bdff END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T150000Z DTEND:20260520T151500Z SUMMARY:(602) Spark Session: Knowing Your CSD Users Are Ready Before Go-Live | A Back to Birst Session DESCRIPTION:Dragon Pack Activity is the new module in the Dragon Pack suite\, debuting at TUG Connects 2026. Activity measures real CSD transaction execution — not training attendance — so distributors going through a CSD implementation know whether their users are actually ready before the truck rolls. The Completed Transactions Dashboard\, originally developed with Graybar Canada\, gives implementation leads and branch managers visibility into who is doing what inside CSD on day one. In this session\, we'll demo Activity live\, and explain the in-flight trial: install Activity in your training environment tonight\, free until you go live. CATEGORIES:ALL ERPS LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:446c5bfd86c63690c2972a0e66cd743c URL:http://tugconnects2026harmony.sched.com/event/446c5bfd86c63690c2972a0e66cd743c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T150000Z DTEND:20260520T151500Z SUMMARY:(612) Spark Session: Unlocking Infor: How to Fix Product Data Without Replacing Your ERP DESCRIPTION:Distributors rely on Infor to run their business\, but turning product data from multiple sources like AD\, IDEA\, and supplier files into eCommerce-ready content is where things break down. In this session\, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable\, zero-touch processes that power better digital experiences.3 Key Takeaways:Where it breaks: Why product data challenges in Infor environments are caused by the transformation layer\, not the ERPHow to fix it: A practical approach to connecting multiple data sources into clean\, structured product contentWhat’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach\n CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:db450fda701e709e3d7e5813838ce396 URL:http://tugconnects2026harmony.sched.com/event/db450fda701e709e3d7e5813838ce396 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T153000Z DTEND:20260520T170000Z SUMMARY:General Session in the Country Music Hall of Fame Theater DESCRIPTION:TUG Keynote Presentation with Infor CEO Kevin Samuelson. Kevin and his executive team return to TUG CONNECTS for their fourth appearance with our community. Under his leadership\, Infor continues to drive innovation and deliver powerful\, industry-specific cloud solutions for distributors. Join the Infor executive team as they share Infor’s vision for the future and what it means for the businesses that move the world. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a2dc2ad07d0a655915586b6d369fa9b4 URL:http://tugconnects2026harmony.sched.com/event/a2dc2ad07d0a655915586b6d369fa9b4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T170000Z DTEND:20260520T181500Z SUMMARY:Lunch in Legends Ballroom DESCRIPTION:Join us for a healthy lunch in the Legends Ballroom (2nd floor) CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:551809ad12375a81917bd7d0785b8316 URL:http://tugconnects2026harmony.sched.com/event/551809ad12375a81917bd7d0785b8316 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(502) GL Reporting That Matches the Board's Expectations | A Back to Birst Session DESCRIPTION:Finance teams in distribution have historically lived with a difficult choice: build reports manually in legacy tools\, invest in a separate financial analytics platform\, or go without. Dragon Pack Financials is a third path — built natively inside Birst on your existing Infor license\, with income statements and balance sheets that match to the penny and a full-service delivery model that gets finance teams live faster than any self-serve alternative. And increasingly\, customers who have been running on-premises financial reporting solutions are finding that the cloud-native alternative they have been looking for has been inside their Infor environment all along.\n\n\n\n\n\n In this session\, Ching Cooper will walk through what financial reporting looks like when it lives inside your Birst environment — and share what a growing number of customers migrating from on-premises financial platforms are discovering when they make the switch\, including:\n\n\n\nGL History and Reconciliation — complete general ledger visibility with outputs that match what your accounting team and auditors expectIncome Statements and Balance Sheets — bank-ready financial reporting built on your CSD data\, matched to the pennyOn-Premises to Cloud Migration — how customers have moved their financial reporting out of on-premises tools and into Birst\, what the transition looked like\, and what they would do differentlyFinancial Platform Migration — what customers moving from other standalone financial reporting tools are experiencing\, and why Dragon Pack Financials is becoming the destination of choice for CSD customers re-evaluating their analytics stackFull-Service Delivery Model — provide your CSD credentials and ADG does the rest\, getting your finance team live without requiring internal Birst development resources\n This session is particularly relevant if your organization is currently running financial reporting in an on-premises tool and wondering what the path forward looks like. Come hear directly from the team building these solutions — and from the customers who have already made the move.\n\n\n\nTry Dragon Pack Financials at TUG — Special Member Offer\nFree 2-month trial in live production — exclusively for TUG membersFree while you are in-flight — no cost during your active CSD implementationMonthly subscription\, always month-to-month — no long-term commitment\, cancel any time Stop by the ADG booth to sign up or speak with a member of the team in the room. CATEGORIES:ALL ERPS LOCATION:Broadway A-B\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:4503a419246508eb1e723de23defcec7 URL:http://tugconnects2026harmony.sched.com/event/4503a419246508eb1e723de23defcec7 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(514) A Siriusly Deep Dive: Gain Full Control OverYour ERP\, eCommerce\, & Data Flows DESCRIPTION:Disconnected systems create inefficiencies\, errors\, and missed revenue opportunities. In this session\, we’ll take a deeper look at how Sirius connects ERP\, eCommerce\, and other systems while providing full visibility into data flows\, error handling\, and system performance. We’ll walk through real scenarios and show how businesses can gain control over their operations and reduce risk. CATEGORIES:ALL ERPS LOCATION:Music Row 2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2c6c432e38811460b115ea4828f02236 URL:http://tugconnects2026harmony.sched.com/event/2c6c432e38811460b115ea4828f02236 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(520) Smarter Sales and Operations Insights with Phocas DESCRIPTION:Learn how Infor distributors use Phocas to get instant visibility into sales performance\, customer trends\, and rep activity — and how to surface the opportunities and risks that matter most\, without manual digging.\n \n Key Takeaways:\n \n 1. Turn your Infor data into answers\, fast. See how Phocas integrates directly with your Infor ERP to give sales and operations teams a clear\, real-time view of performance across customers\, products\, branches\, and reps — no manual exports or spreadsheets required.\n \n 2. Maximize revenue by focusing effort where it matters most. Insights helps sales reps and managers identify which customers deserve more attention\, which are showing early signs of churn\, and where the biggest growth opportunities lie — so your team spends less time guessing and more time acting on accounts that move the needle.\n \n 3. Already a Phocas customer? Here's what you might be missing. Whether you're new to Phocas or looking to get more out of your existing setup\, this session will show practical ways to extend what you already have and take your sales and operations reporting to the next level. CATEGORIES:ALL ERPS LOCATION:Cumberland 1-2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:160b81146a02b10bd77e70549e02dab1 URL:http://tugconnects2026harmony.sched.com/event/160b81146a02b10bd77e70549e02dab1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(522) Automate Tax Compliance from Calculation to Filing DESCRIPTION:Tax compliance doesn’t stop at calculation. This session demonstrates how Avalara integrates with your systems to automate tax determination\, reporting\, and filing across jurisdictions. See how automation can help reduce manual processes and support more accurate compliance as your business grows. CATEGORIES:ALL ERPS LOCATION:Music Row 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:5123003f0d923a824f7ef10132fd35cd URL:http://tugconnects2026harmony.sched.com/event/5123003f0d923a824f7ef10132fd35cd END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(527) UnForm v11 – AI Powered Document & Data Entry Automation DESCRIPTION:UnForm Image Manager is a time-tested and affordable solution that automates the capture of scanned and electronic documents. In addition to capturing documents and the data they contain for submission to UnForm Archive and IDM\, UnForm translates them into electronic transactions to automate data entry into your Infor ERP. With Version 11\, UnForm introduces Intelligent Document Processing\, a new module that utilizes AI-driven capabilities to simplify data extraction and transaction mapping. Trading partner-specific templates are not required\, enabling faster implementations and easier maintenance\, while preserving the advanced programming flexibility needed for complex workflows. Attend this session for a look at how to utilize UnForm to: • Automate processes. • Achieve faster throughput. • Enhance accuracy. • Minimize routine and time-consuming data entry tasks. CATEGORIES:ALL ERPS LOCATION:Music Row 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:0fa21a8c8bf0d5a00b76c29eff1d6e0c URL:http://tugconnects2026harmony.sched.com/event/0fa21a8c8bf0d5a00b76c29eff1d6e0c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(546) Fix the Friction: Modernizing Quote-to-Cash with Conexiom DESCRIPTION:Are you missing the biggest opportunity in your quote to cash process? \;\n \;\nIn a market where costs are rising and margins are shrinking\, efficiency is no longer optional. Yet most efforts focus on the wrong end of the process\, leaving hidden costs\, delays\, and friction untouched where it hurts most. This session challenges manufacturing and distribution leaders to look upstream\, where the biggest opportunity in your operation may not be where you expect it.\n \;\nYou'll walk away with:\n\n- Revealing insights into where cost\, capacity\, and margin quietly erode in order-to-cash \n- A framework to reduce operational friction while actively improving customer experience\n- A sharper lens on ROI that goes beyond headcount to capacity\, retention\, and revenue impact\n- Practical metrics for measuring predictability and consistency\, not just speed\n- An understanding of how fixing the first mile creates outsized impact across your entire operation\n\n\n CATEGORIES:ALL ERPS LOCATION:Cumberland 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c9c554e3bc568e7ea96c3ce8233bfd3d URL:http://tugconnects2026harmony.sched.com/event/c9c554e3bc568e7ea96c3ce8233bfd3d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(548) A Smarter Way to Automate Procure-to-Pay  DESCRIPTION:Has your procure-to-pay process become overly manual? Do you lack the resources to onboard suppliers/vendors with electronic ordering?\n\n\n Join SPS Commerce to learn how to improve procure-to-pay performance with fully automated EDI within CSD\, and leverage our team of experts to onboard your supplier community with minimal resources on your end. We’ll show how SPS helps businesses automate the exchange of item\, order\, shipment\, and invoice data across their trading partner network—driving greater accuracy\, visibility\, and efficiency at every stage of the supply chain. \n\n All of this is made possible by our Network Advantage\, our proprietary intelligence built on real-world data we’ve collected from billions of transactions over the last 25 years. It’s then brought to life using our MAX AI tools\, which make deciding on actionable next steps to grow your business simple and easy. \n\n In this session\, we’ll explore: \nHow to automate item\, order\, shipment\, and invoice data exchange Ways to improve order visibility and reduce inventory inefficiencies How to simplify invoice reconciliation and reduce costly errors How better vendor performance insights can improve supply chain outcomes How our Network Advantage and MAX agentic intelligence power all of this CATEGORIES:ALL ERPS LOCATION:Mockingbird 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:72fe0a99bd56045a55f547bd9e42f40d URL:http://tugconnects2026harmony.sched.com/event/72fe0a99bd56045a55f547bd9e42f40d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(550) Smarter Inventory. Stronger Growth. How Modern Distributors Improve Service while Freeing up Capital DESCRIPTION:Distributors today are balancing rising service expectations with increasing pressure on cash and margins. This session shows how leading organizations are transforming inventory from a reactive cost center into a strategic driver of growth. Attendees will learn how to adopt a more data-driven approach to planning\, improve fill rates\, and unlock working capital\, along with a look at how AI is reshaping supply chain decision-making.\n\nKey Takeaways\nTurn inventory into a competitive advantage that drives growth\, service\, and profitabilityIdentify and eliminate the hidden costs of reactive buying behaviorsUnderstand how AI enables faster\, more confident supply chain decisions\n CATEGORIES:ALL ERPS LOCATION:Cumberland 6\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:387300006010aea934441223e474421a URL:http://tugconnects2026harmony.sched.com/event/387300006010aea934441223e474421a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(552) Unlock the Power of AI in Infor CRM SLX for your sales\, service\, marketing and operations DESCRIPTION:Discover how AI-driven features inside Infor CRM SLX can revolutionize the way your entire organization works — from the front lines of sales to the back office. In this demonstration\, we'll walk through real-world use cases tailored to every team (sales\, customer service/support\, marketing and operations).\n\nWhat to expect from Infor CRM SLX AI features:\nSee how AI will benefit your sales\, service\, marketing and operationsView how quickly and effectively it looks up CRM and ERP integrated dataSee how the AI takes the guesswork out of what to do nextView how the AI features can make everyone more efficient CATEGORIES:ALL ERPS LOCATION:Old Hickory\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e6f221cfcb25607a9457906af1b927a8 URL:http://tugconnects2026harmony.sched.com/event/e6f221cfcb25607a9457906af1b927a8 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(518) Introducing CD Audit and CD Schedule DESCRIPTION:Join Daryl for an introduction to CD Audit and CD Schedule\, the latest enhnacements available on CD Marketplace. CD Audit is a a web-based data change tracking tool that shows the complete history of any record in CloudSuite Distribution. It captures what changed\, when it changed\, who or what changed it\, and the previous values\, presenting everything in a clear\, chronological timeline. CD Schedule is a lightweight\, simple\, visual\, CSD-connected scheduling tool that allows production managers to plan\, assign\, and adjust work quickly without introducing the complexity of full manufacturing planning (MRP). CATEGORIES:CSD / SX.E LOCATION:Music Row 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bc732b2c591bb70b25a585dccdc8448a URL:http://tugconnects2026harmony.sched.com/event/bc732b2c591bb70b25a585dccdc8448a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(531) Toss the Spreadsheets; IncentViz Redefines Commission and Rebate Management! DESCRIPTION:Manual spreadsheets are still the backbone of commission\, bonus\, and rebate programs for many organizations—leading to errors\, delays\, disputes\, and lost trust. In this session\, attendees will learn how organizations using Infor CSD are replacing spreadsheet-driven incentive processes with automated\, datadriven systems that handle complex commission\, bonus\, rebate\, and royalty calculations with accuracy and control. Using real customer examples\, this session will walk through how modern incentive management works\, from data synchronization through payment and claw backs\, and demonstrate how companies can scale incentive programs without increasing risk or administrative burden. CATEGORIES:CSD / SX.E LOCATION:Cumberland 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e0f53c8edd024d2dcacd1ea218490d7f URL:http://tugconnects2026harmony.sched.com/event/e0f53c8edd024d2dcacd1ea218490d7f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(539) Five Departments. One Transaction. Zero Automation - Until Now: How AI Is Eliminating the Real Cost of Manual Returns DESCRIPTION:Forward orders are automated. Returns are not. A return must undo every step of a transaction that touched your sales team\, customer service\, purchasing\, warehouse\, and finance - all simultaneously\, all manually. The result: missed vendor credits\, AR disputes\, and a labor cost that doesn't show up cleanly on any single line of your P&L. This session shows how AI is finally closing that gap - and how distributors across HVAC\, plumbing\, electrical\, and industrial are using it to calculate\, and eliminate\, the true cost of their returns process. CATEGORIES:CSD / SX.E LOCATION:Mockingbird 1\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:13230d0b68695147d2ffb77973320b49 URL:http://tugconnects2026harmony.sched.com/event/13230d0b68695147d2ffb77973320b49 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(541) How ROC Commerce’s Digital Factory Turns Customers into Long-Term Partners DESCRIPTION:In today's competitive market\, manufacturers and distributors can no longer afford to be just a supplier — your customers expect a partner. ROC Commerce Digital Factory gives you the tools to become exactly that. In this session\, discover how the ROC Commerce Digital Factory empowers manufacturers\, re-distributors\, and distributors to rapidly deploy fully white-labeled eCommerce sites and branded digital catalogs purpose-built for the way your customers and sales reps actually work. From full catalog loading and real-time inventory and pricing sync\, to configurable markups\, flexible fulfillment options\, and bi-directional ERP integration with both your system and your customer's\, ROC’s Digital Factory puts you in control of the entire experience. If you're still relying on PDF flipbooks or static catalogs to drive sales\, or you're looking for new ways to deepen loyalty and grow revenue through your customer base\, this is a must-attend session. CATEGORIES:CSD / SX.E LOCATION:Mockingbird 2\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:255d66ed682390b3317b2aaf6aa6318f URL:http://tugconnects2026harmony.sched.com/event/255d66ed682390b3317b2aaf6aa6318f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(543) Wholesail + Infor CSD: Smarter Onboarding\, Better Credit Decisions\, Faster Payments DESCRIPTION:Learn how Wholesail helps Midwest Wheel and 400+ other customers drive improved customer experience\, faster payment\, and better credit decisions.Session attendees will learn:The power of a unified platform that streamlines onboarding new customers\, credit applications\, smarter credit decisions\, collections\, and payments while increasing customer satisfaction.How to modernize your approach to trade credit with intelligent risk scoring and human-in-the-loop agents — so your AR portfolio becomes a sales asset\, not just a collections function.How a pre-built\, no cost integration to Infor CSD enables customers to see their accurate account standing and make payments 24/7\, your AR team to save time via automated reconciliation\, and your sales team to onboard new customers and see their order and payment behavior easily.\n CATEGORIES:CSD / SX.E LOCATION:Mockingbird 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:17ea4f0ec62da46047fc327e96e275a9 URL:http://tugconnects2026harmony.sched.com/event/17ea4f0ec62da46047fc327e96e275a9 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T181500Z DTEND:20260520T184500Z SUMMARY:(545) CSD Extensions - Know Your Options & See What's New! DESCRIPTION:Join us for a review of of the latest pre-built CSD Extensions designed to significantly enhance CSD for your team! One of the most highly attended sessions last year - this is one not to be missed! The possibilities have grown and we can't wait to show you what's new this year! CATEGORIES:CSD / SX.E LOCATION:Cumberland 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:025ad1b8bc3f9ab1ecb39cd9ef0dfa1a URL:http://tugconnects2026harmony.sched.com/event/025ad1b8bc3f9ab1ecb39cd9ef0dfa1a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T184500Z DTEND:20260520T194500Z SUMMARY:(912) Infor Executives Roundtable (Executive Summit Only) DESCRIPTION:Join Infor CEO Kevin Samuelson and other key Infor executives for an open discussion of current challenges and opportunities. You’ll hear about Infor’s latest initiatives to improve your customer experience and provide tools to help streamline your company operations and improve your competitive advantage\, and have an opportunity to provide feedback to the people at Infor that can make a difference. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3e434b6f50d41120fb1ebd860c0da63e URL:http://tugconnects2026harmony.sched.com/event/3e434b6f50d41120fb1ebd860c0da63e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(125) The Practical AI Stack: Agents\, Skills\, and Modern Workflows DESCRIPTION:As AI moves beyond simple prompts and chatbots\, organizations are beginning to assemble practical stacks of tools that allow AI to take on real work. This session explores a modern\, 2026-era view of the AI stack—one example of how agents\, reusable skills\, prompting strategies\, and workflows can work together to support everyday business processes. Participants will see how effective prompting plays a key role in shaping reliable AI agents and skills\, and how lightweight workflows can help AI operate beyond simple conversations. Coding knowledge is not a prerequisite\, though light code examples may be used for illustration. The focus remains on practical understanding\, application\, and informed decision-making. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8dd4f8095845fab97bc8e2cc2d8aba94 URL:http://tugconnects2026harmony.sched.com/event/8dd4f8095845fab97bc8e2cc2d8aba94 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(134) Infor OS: Artificial Intelligence - AI\, GenAI\, Agentic AI DESCRIPTION:Distributors are being asked to move faster\, serve better\, and do more with the same teams. In this session\, learn how Infor OS brings AI\, GenAI\, and the next wave - agentic AI - into harmony with your data\, workflows\, and user experience. We’ll translate the hype into practical distribution outcomes: faster decisions\, fewer manual touches\, improved service levels\, and scalable productivity. You’ll leave with a clear mental model of what each “AI” category does\, where it fits in your landscape\, and how to prioritize use cases that drive measurable value. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d1624030c8c1c06e66d75eca94362238 URL:http://tugconnects2026harmony.sched.com/event/d1624030c8c1c06e66d75eca94362238 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(263) Infor Document Management: Latest Processing and Analytical Capabilities DESCRIPTION:Documents are the lifeblood of distribution—PODs\, invoices\, packing slips\, certs\, and compliance paperwork. This session highlights what’s new in Infor Document Management and our new capabilities as part of Velocity Suite that bring harmony to how documents are stored\, indexed\, secured\, and retrieved. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:859ff2d0884301bf57deb551efa617dd URL:http://tugconnects2026harmony.sched.com/event/859ff2d0884301bf57deb551efa617dd END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(304) WMS Product Overview and Roadmap DESCRIPTION:Get a firsthand look at where Infor WMS is headed. In this session\, the Infor product team will walk through the current state of the WMS platform and share what's coming next — including upcoming features\, enhancements\, and long-term product direction. Whether you're a current WMS user or evaluating your options\, this is your opportunity to hear directly from the people building the product and ask the questions that matter most to your operation. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:52dfb0ff36993fa89c87c92bac0ffb13 URL:http://tugconnects2026harmony.sched.com/event/52dfb0ff36993fa89c87c92bac0ffb13 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(402) Simplifying and Modernizing Their Technology Footprint: How Tropic Supply Is Replacing Point Solutions With the Kodaris Platform DESCRIPTION:In this session we will have a conversation with the leadership team at Tropic Supply regarding their technology journey\, their drive to modernize operations both internally and for their customers\, and the challenges and successes that they’ve experienced along the way. In addition\, we will discuss how this multi-generational\, family owned business is leveraging the Kodaris platform to simplify their tech footprint and reduce costs\, while driving a tier-1 experience for their customers that competes with the enterprise distributors investing millions into their tech strategy.\n\n\n Three Take Aways:\n A real-world modernization story: Hear directly from Tropic Supply's leadership team about their technology journey\, including the challenges and successes they've experienced while modernizing operations internally and for their customers.Competing with the enterprise: Discover how Tropic Supply is leveraging Kodaris to deliver a tier-1 customer experience that competes with enterprise distributors investing millions into their technology strategy.Doing more with less: Learn how this multi-generational\, family owned business is using the Kodaris platform to simplify their tech footprint and reduce costs without sacrificing capability. CATEGORIES:ALL ERPS LOCATION:TBA\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7623012c1c087299a167142630fdf19d URL:http://tugconnects2026harmony.sched.com/event/7623012c1c087299a167142630fdf19d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(100.2) Charting the Course: Your CSD Roadmap Unlocked! (Also occurs at 2pm Tuesday) DESCRIPTION:Ready to navigate the future of CSD? Join us for an engaging deep-dive into the latest roadmap that's set to transform how we connect\, innovate\, and grow. Whether you're a new customer or have been around a while\, this session will give you clear insights\, exciting milestones and a peek behind the curtain. Don't miss out - it's going to be an adventure!\n\nIn this session\, you will:\nShare in our success as we review the accomplishments over the last yearPeak a few months into the future to see the excitement that awaits you in October's releaseTime travel into 2027 and beyond to see the exhilarating enhancements we have planned\n CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:55b5c8b2e3d943a6b78c97dcf9db7011 URL:http://tugconnects2026harmony.sched.com/event/55b5c8b2e3d943a6b78c97dcf9db7011 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(110) 13 Hidden Gems IV: Hidden in Harmony (The Sequel to the Sequel… to the Sequel!) DESCRIPTION:The saga continues! In Part 4 of our legendary Hidden Gems series\, we strike a new chord with 13 brand-new discoveries — no repeats\, no reruns\, just fresh ways to unlock more value from CloudSuite Distribution. This session blends the rhythm of efficiency with the melody of innovation\, showing you how these overlooked features can create real harmony in your daily workflows. Come ready for a fast-paced\, playful\, and practical session where every note hits just right. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bac5f797f018cc39b06d0ed3b4dd33d1 URL:http://tugconnects2026harmony.sched.com/event/bac5f797f018cc39b06d0ed3b4dd33d1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(147) Implementing the Infor Standard Workspaces DESCRIPTION:Infor's standard workspaces are a great way to get the right information to the right people in your organization. This session walks you through the additional set up to quickly roll these out to your users. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:255b357c074959081723f38efa18149a URL:http://tugconnects2026harmony.sched.com/event/255b357c074959081723f38efa18149a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(225) Process Mining in Depth: Order to Cash - A Deep Dive into the Sales Side of Process Mining DESCRIPTION:Order-to-cash is the heartbeat of distribution—and it’s full of hidden friction: holds\, backorders\, substitutions\, shipping exceptions\, invoice disputes\, and credit delays. This deep dive uses O2C process mining to expose where harmony breaks between sales\, warehouse\, shipping\, and finance. Learn how to reduce touches\, shorten cycle time\, improve perfect order rate\, and raise customer satisfaction—using measurable insights that help you target the changes with the biggest payoff. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:23a2911359c30fb307705d0ce992335e URL:http://tugconnects2026harmony.sched.com/event/23a2911359c30fb307705d0ce992335e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(273) Dead Stock\, Surplus – Roundtable DESCRIPTION:Every distributor faces it: inventory that won't move. Whether it's obsolete parts\, overstocked items\, or products that simply stopped selling\, dead stock ties up capital and warehouse space while delivering zero ROI. In this roundtable we’ll share real-world strategies for identifying\, managing\, and liquidating surplus inventory. We'll discuss how to leverage CSD's reporting capabilities to spot slow-movers before they become dead stock\, discuss disposition strategies that actually work\, and tackle the tough questions around write-offs and markdown pricing. Bring your war stories and walk away with actionable tactics from other distributors who've been there. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:646167e8b38e4bd099d6eebfcfc21316 URL:http://tugconnects2026harmony.sched.com/event/646167e8b38e4bd099d6eebfcfc21316 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(284) One-Time Costs\, Special Line Types\, and Non-Stock – When to Use What DESCRIPTION:This session breaks down the critical differences between One-Time Costs\, Special Line Types\, and Non-Stock items. We will provide clear definitions and real-world scenarios for each\, ensuring your team knows exactly "When to Use What." CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f942a86de00d22078c3a5464b2b3c492 URL:http://tugconnects2026harmony.sched.com/event/f942a86de00d22078c3a5464b2b3c492 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(377) Hands-on TWL Lab - Part 1 DESCRIPTION:Get ready to roll up your sleeves! This interactive\, back-to-back lab session is designed to help you maximize your use of Infor TWL through practical\, hands-on learning. Our experts will guide you step by step\, ensuring you walk away with both knowledge and confidence to apply what you’ve learned.\n \n In this session\, you’ll learn how to:\n ✅ Set up ABC rankings in TWL and configure velocity-based cycle counting for smarter inventory control\n ✅ Create autodrop rules in the Order Drop Manager to automate and streamline order processing\n ✅ Review and apply the ASW TWL Housekeeping Checklist to optimize system performance\n ✅ Apply best practices to properly train employees on how to interact with product when using the Mobile Computer during the receiving\, put away and picking processes. Live demo with an actual mobile computer in hand! \n Whether you’re new to TWL or looking to sharpen your expertise\, this lab is packed with actionable takeaways and real-world application to elevate your warehouse operations. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ed693e0ec15ae6545f3ff6a3f3db0fc3 URL:http://tugconnects2026harmony.sched.com/event/ed693e0ec15ae6545f3ff6a3f3db0fc3 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(204) M3 Finance Management for the North American Markets DESCRIPTION:This session presents the M3 finance roadmap for North American markets\, covering future direction and providing insight into US-specific functionality and strategic capabilities CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:59fd6fd615b7eb0ebf3e4243fef7381d URL:http://tugconnects2026harmony.sched.com/event/59fd6fd615b7eb0ebf3e4243fef7381d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T190000Z DTEND:20260520T194500Z SUMMARY:(335) Configuration Management DESCRIPTION:This presentation explores Configuration Management principles\, best practices\, and governance approaches to ensure consistency\, control\, and reliability across complex systems and product environments CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6b7fcf34f348f919aab5ec1ffe63688b URL:http://tugconnects2026harmony.sched.com/event/6b7fcf34f348f919aab5ec1ffe63688b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T193000Z DTEND:20260520T203000Z SUMMARY:(913) From Disruption to Dominance: Strategies for the Next Era of Distribution (Executive Summit Only) DESCRIPTION:As the industry evolves\, leaders must anticipate the next wave of challenges—from digital competitors to operational shifts—before they arrive. This session highlights the most impactful trends and shows how proactive executives\, working with Infor\, can translate them into growth opportunities. You’ll gain practical insights to strengthen resilience and accelerate performance. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:df4f51803e2c68a18bbfae92398c9c7f URL:http://tugconnects2026harmony.sched.com/event/df4f51803e2c68a18bbfae92398c9c7f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T194500Z DTEND:20260520T203000Z SUMMARY:Afternoon Break in the Solutions Center DESCRIPTION:Come to the exhibit hall for snacks\, drinks and time to visit with a sponsor or two. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:1871032e206c5c2b782b8703bc454b17 URL:http://tugconnects2026harmony.sched.com/event/1871032e206c5c2b782b8703bc454b17 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T200000Z DTEND:20260520T201500Z SUMMARY:(601) Spark Session: What Changed\, Who Changed It\, and When | A Back to Birst Session DESCRIPTION:CSD is a high-transaction environment. Pricing changes\, security modifications\, customer record updates — keeping up with what changed and who changed it is a real operational and compliance challenge for every distribution organization. Most teams are either manually tracking changes\, relying on memory\, or simply not tracking them at all. Dragon Pack Audit changes that — and it is the only solution in the CSD market that does it inside Birst\, with no additional license and no data leaving your Infor IOS environment.\n\n In this 15-minute session you will see exactly how Dragon Pack Audit works and why it has become the fastest entry point into the Dragon Pack platform for organizations of every size\, including:\nChange Tracking at Scale — what changed\, who changed it\, and when\, surfaced instantly across your entire CSD environmentSASO Visibility — how distribution companies are tracking security and system object changes that previously required manual investigationException-Based Alerts — configurable notifications that bring critical changes to the right people without requiring them to go lookingAudit as a Compliance Tool — how finance and operations teams are using Dragon Pack Audit to satisfy internal and external audit requirementsNo New License Required — Dragon Pack Audit runs inside your existing Birst environment\, with your data staying inside Infor IOS\n Whether you are already a Birst user looking for your first Dragon Pack entry point\, or a CSD administrator trying to get a handle on what is happening in your system\, this session will show you what is possible in 15 minutes or less.\n\nTry Dragon Pack Audit at TUG — Special Member Offer\n \;Free 2-month trial in live production — exclusively for TUG membersFree while you are in-flight — no cost during your active CSD implementationMonthly subscription\, always month-to-month — no long-term commitment\, cancel any time Stop by the ADG booth to sign up or speak with a member of the team in the room. CATEGORIES:ALL ERPS LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:815ee990dbd184912774c61951479a50 URL:http://tugconnects2026harmony.sched.com/event/815ee990dbd184912774c61951479a50 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T200000Z DTEND:20260520T201500Z SUMMARY:(604) Spark Session: Stop guessing\, start showing up: how to make AI search work for your B2B brand DESCRIPTION:Your buyers aren't just Googling anymore — they're asking ChatGPT\, Copilot\, and Gemini to recommend solutions\, compare vendors\, and explain complexities in the market. If your brand isn't part of those answers\, you're invisible at the moment it matters most. In this SPARK session\, you'll learn how AI answer engines actually decide what to surface\, why traditional SEO tactics may fall short in an LLM-driven world\, and quick wins you can act on right away — from structuring content for AI readability to building the authoritative\, third-party presence that LLMs trust. No fluff\, no theory: just a practical playbook for anyone managing a B2B digital presence. CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ad4c5813d9bf5384950cd17238359ea9 URL:http://tugconnects2026harmony.sched.com/event/ad4c5813d9bf5384950cd17238359ea9 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(104) The Future of Data Management & Transformation: Optimize Margins and Improve Customer Service DESCRIPTION:Data is only as valuable as it is accurate. This session explores how Infor's data mesh technology is transforming the way distributors cleanse\, harmonize\, and govern their data — turning what was once a back-office headache into a competitive advantage that drives margin improvement and stronger customer relationships. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e8f057f2fa5baa1381f351ae43e7ca79 URL:http://tugconnects2026harmony.sched.com/event/e8f057f2fa5baa1381f351ae43e7ca79 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(122.1) AI for Distribution - How Our Customers are Using It (Also occurs at 10am Thursday) DESCRIPTION:See how our CSD customers and community are using Infor's Artificial Intelligence solutions. All the way from Machine Learning & Automation to GenAI & Agentic. Learn about real customer usecases\, their projects\, and their ROI. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:72ac95c8eae1b083a3a078ad49de3d3c URL:http://tugconnects2026harmony.sched.com/event/72ac95c8eae1b083a3a078ad49de3d3c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(161) Creating a Culture of Continuous Improvement DESCRIPTION:Sustainable success doesn’t come from one-time fixes—it comes from building a culture where improvement is ongoing and embraced at every level. In this session\, we’ll explore what it takes to create an environment that empowers individuals and teams to continuously refine processes\, innovate solutions\, and adapt to change. You’ll learn practical strategies to foster accountability\, encourage collaboration\, and remove barriers that stall progress. Whether you’re leading a small team or guiding organizational transformation\, this presentation will equip you with the mindset and tools to build a workplace where continuous improvement becomes second nature. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9e201eee3b7fe0a8d5c9388dafdf3525 URL:http://tugconnects2026harmony.sched.com/event/9e201eee3b7fe0a8d5c9388dafdf3525 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(252) Product Data That Sells: What Manufacturers Need to Provide and the 10 Attributes That Matter Most DESCRIPTION:In today’s digital buying environment\, strong product content is no longer optional\, it is essential to helping customers find\, evaluate\, and confidently purchase products. But for many organizations\, the challenge starts upstream: manufacturers are not always sure what data distributors need\, and distributors are often left trying to build compelling product experiences from incomplete or inconsistent information.\n\nThis session connects both sides of that challenge. We will break down the product data manufacturers need to provide in order to support distributor success\, while also highlighting the 10 key product attributes that most directly influence online buying decisions. From core specifications and descriptive content to digital assets\, compliance details\, and enriched attributes\, attendees will gain a practical framework for what “good” product data really looks like and why it matters.\n\nWhether you are a manufacturer looking to better support your channel partners or a distributor trying to improve product listings and conversion\, this session will provide clear\, actionable guidance for building a stronger product data foundation. Attendees will leave with a better understanding of the information required to sell more effectively\, reduce friction in the buying process\, and create product content that performs across digital channels. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:77025769c1fb15f277f638cc9ffea747 URL:http://tugconnects2026harmony.sched.com/event/77025769c1fb15f277f638cc9ffea747 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(150) Workflows 101 DESCRIPTION:Learn the Basics of Workflow Management in CSD and Make the System Work for You! This session is the entry point for automating business processes using Infor ION workflows. We will review how to create a workflow\, walk through examples\, and discuss ways of utilizing workflows to enhance your business while making daily work life easier. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:36c64e3f1c5c7e15b2d1a71289b35556 URL:http://tugconnects2026harmony.sched.com/event/36c64e3f1c5c7e15b2d1a71289b35556 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(276) No GPS Required: Navigating the CSD Demand Center DESCRIPTION:Get your bearings in one of CSD's most powerful operational hubs. This session provides a guided tour of the Demand Center interface\, helping users understand how to move efficiently through its menus\, screens\, and features. Whether you're new to the Demand Center or looking to sharpen your skills\, you'll learn how the layout is organized\, where to find key functions\, and how to navigate with confidence to support your demand planning and replenishment workflows. Walk away ready to work smarter and faster in the tools you use every day. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9971087f3d326dd5f4bbd380b66b562f URL:http://tugconnects2026harmony.sched.com/event/9971087f3d326dd5f4bbd380b66b562f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(280) Cycle Counting: The Daily Routine That Changes Everything DESCRIPTION:Kill the annual shutdown. Count daily\, catch errors instantly\, hold teams accountable in real-time. Learn how to execute the counting processes in CSD and TWL that transforms chaos into precision—every single day beats once a year. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:5846887d9706e16cd77454200dd5abee URL:http://tugconnects2026harmony.sched.com/event/5846887d9706e16cd77454200dd5abee END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(303) Production Tools in CSD - Kit Production versus Value Add DESCRIPTION:Does your company produce products from materials? Do you need some guidance in what tools are available in CSD to accomplish the job? This session will give you insight the options available to you. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e664f28ef553929e8c79015c37acbf6e URL:http://tugconnects2026harmony.sched.com/event/e664f28ef553929e8c79015c37acbf6e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(322) Keep CSD Running at its Best! DESCRIPTION:Keep CSD running in tip top shape.  \;What affects performance\, what to do about monthly and bi-annual updates\, what to keep updated\, where to get new features\, CloudSuite Self Service Portal\, and more! CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:652a0c18968f0f22c20c2e8ef30e4764 URL:http://tugconnects2026harmony.sched.com/event/652a0c18968f0f22c20c2e8ef30e4764 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(342) 10 Game-Changing CSD Extensions I Would Implement if I Were a Customer DESCRIPTION:Want to unlock the full potential of CloudSuite Distribution? In this session\, we’ll explore the 10 must-have extensions that can transform your operations\, streamline workflows\, and maximize ROI. You will learn which extensions I would implement first as a customer\, including tools that optimize inventory\, simplify processes\, and enhance overall operational efficiency — and how they can drive accuracy\, speed\, and growth in your business. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7622563c4cb11b3be9943f0d3d317e2b URL:http://tugconnects2026harmony.sched.com/event/7622563c4cb11b3be9943f0d3d317e2b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(378) Hands-on TWL Lab - Part 2 DESCRIPTION:Get ready to roll up your sleeves! This interactive\, back-to-back lab session is designed to help you maximize your use of Infor TWL through practical\, hands-on learning. Our experts will guide you step by step\, ensuring you walk away with both knowledge and confidence to apply what you’ve learned.\n \n In this session\, you’ll learn how to:\n ✅ Set up ABC rankings in TWL and configure velocity-based cycle counting for smarter inventory control\n ✅ Create autodrop rules in the Order Drop Manager to automate and streamline order processing\n ✅ Review and apply the ASW TWL Housekeeping Checklist to optimize system performance\n ✅ Apply best practices to properly train employees on how to interact with product when using the Mobile Computer during the receiving\, put away and picking processes. Live demo with an actual mobile computer in hand! \n Whether you’re new to TWL or looking to sharpen your expertise\, this lab is packed with actionable takeaways and real-world application to elevate your warehouse operations. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6c79dcf81b66733401140bac12101090 URL:http://tugconnects2026harmony.sched.com/event/6c79dcf81b66733401140bac12101090 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(207) What's New in A/P DESCRIPTION:Explore the latest Accounts Payable advancements\, with a focus on efficiency\, automation\, and the Value+ solution for streamlined supplier invoice capture CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:663d47d4bc5aaa5f5f928e7a8e1e6e9e URL:http://tugconnects2026harmony.sched.com/event/663d47d4bc5aaa5f5f928e7a8e1e6e9e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T211500Z SUMMARY:(321) The Development Process and How to Managing Monthly Releases DESCRIPTION:Since the first M3 MT Cloud release in April 2018\, the Infor M3 Product Team have added new Product and Industry features\, New Applications / Add-ons\, Improvements to existing integrations\, New Country Versions & Improved Tooling within the UI and Suite. Functional changes are delivered in April and October with early announcements\, guidance and enablement in the Feature Release. IN this session we discuss the Infor internal process and how you can use the informaiton to improve your business month over month. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8776eec046e19f9e844e955354e3fb46 URL:http://tugconnects2026harmony.sched.com/event/8776eec046e19f9e844e955354e3fb46 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T203000Z DTEND:20260520T204500Z SUMMARY:(914) Executive Summit Wrap-up DESCRIPTION:A fast-moving synthesis of the day's most important conversations — surfacing common threads\, calling out the tensions worth carrying forward\, and closing with one ask of every leader in the room: what's the one commitment you're taking back to your organization? We'll also share how TUG will carry your feedback directly to Infor's product and executive teams before the next summit. CATEGORIES:EXECUTIVE SUMMIT LOCATION:TBA\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f6d1ed71c6ce8b9acf37ae49a324e5f2 URL:http://tugconnects2026harmony.sched.com/event/f6d1ed71c6ce8b9acf37ae49a324e5f2 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(126) Building a Successful AI solution - What it Takes to Succeed in the AI Journey DESCRIPTION:Learn what it takes to build a successful Artificial Intelligence implementation.  This session will focus on the overview of the essential components needed for an AI implementation\, including use case definition\, data collection\, modeling\, architecture\, deployment and adoption. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b1f8e0e1e8b0bab9dc514398eb165919 URL:http://tugconnects2026harmony.sched.com/event/b1f8e0e1e8b0bab9dc514398eb165919 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(333) What's New in ION Integrations DESCRIPTION:Integration is where harmony is either achieved—or lost. Join this session for the latest in ION integrations\, including updates that help distributors connect applications with less custom code\, better monitoring\, and faster troubleshooting. We’ll cover modern integration patterns that reduce fragility and accelerate change\, so you can onboard new partners\, add capabilities\, and keep data consistent across systems. Walk away with actionable ideas to improve reliability and reduce integration “noise” that slows operations. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e81252e65b819f79607f72744658d360 URL:http://tugconnects2026harmony.sched.com/event/e81252e65b819f79607f72744658d360 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(340) Advanced Extensibility with Mongoose and Workspaces DESCRIPTION:Discover how Infor Mongoose can be used to create custom widgets that enhance the Infor OS Portal experience. This session highlights how purpose-built widgets can surface critical insights\, and focus user attentionwithin Portal workspaces. You’ll see approachable design concepts that show what’s possible—often without writing code. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:884d014c5ac678a4208ece0ccd680de0 URL:http://tugconnects2026harmony.sched.com/event/884d014c5ac678a4208ece0ccd680de0 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(356) Infor OS ION: Processes Available Inside the ION Desk Application DESCRIPTION:ION Desk is responsible for all Business Object Documents (BODs) inbound and outbound to all applications using BODs. This session will review the different processes available inside of the ION Desk application. With examples of Alerts for High Dollar Sales Orders or Task for Releasing Orders on Credit Hold\, with a click of a button from the Portal\, Tablet or Mobile Device. This is the replacement for Event Manager! CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:99d16322e8c64b3150e1e85f86b84499 URL:http://tugconnects2026harmony.sched.com/event/99d16322e8c64b3150e1e85f86b84499 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(392) Sip\, Connect\, Succeed: Women in Distribution Social Hour DESCRIPTION:Unwind\, recharge\, and keep the conversation going at our Women in Distribution Social session. Following the momentum of yesterday’s session\, this casual and welcoming gathering gives you space to connect more personally with fellow attendees and continue the discussions that matter most. Grab a drink\, share stories\, exchange ideas\, and build relationships in a relaxed\, lighthearted environment alongside other women in the distribution industry. Whether you’re deepening connections you’ve already made or meeting someone new\, this is your opportunity to grow your network in a way that feels natural\, supportive\, and fun. Because sometimes the most meaningful opportunities start with a simple conversation. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f411c463e653a28bb8bf71ee2b4097c9 URL:http://tugconnects2026harmony.sched.com/event/f411c463e653a28bb8bf71ee2b4097c9 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(140) Top 10 Reports for Newbies DESCRIPTION:CSD has so many reports\, how do you know which ones you need to run your business? We pick 10 reports that can provide quick wins\, plus walk you through the ranges and options. Auditing\, Balancing and Analysis are at your fingertips with CSD’s Top 10 reports. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:aab387de770134186a5fef197cf6003e URL:http://tugconnects2026harmony.sched.com/event/aab387de770134186a5fef197cf6003e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(170.2) Mergers & Acquisitions - Part 2 (Part 1 occurs at 4:30pm Tuesday) DESCRIPTION:Acquiring a new company isn't just a lot of paperwork and contracts. What are the considerations for CSD? Steps and considerations on how to merge companies and/or add a new acquisition to CSD. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3d169f741260def4962b319c13d9ee09 URL:http://tugconnects2026harmony.sched.com/event/3d169f741260def4962b319c13d9ee09 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(205) Month-end and Year-end Reporting DESCRIPTION:This session delivers a strategic guide to essential financial and operational reporting processes within Infor CSD for both month-end and year-end close procedures. Participants will learn which critical reports to run during monthly close cycles to ensure accurate financial reconciliation\, identify the additional year-end reports required for annual compliance and audit readiness\, and discover efficient methods for scheduling\, organizing\, and automating these reporting tasks. The session covers best practices for establishing a standardized reporting calendar\, configuring report parameters for consistency and accuracy\, streamlining the close process to reduce manual effort\, and implementing quality control checkpoints to catch discrepancies before they impact financial statements. Attendees will leave with a practical framework for managing reporting workflows\, reducing close time\, and ensuring comprehensive documentation. This session is invaluable for accounting staff\, finance managers\, controllers\, and CSD administrators responsible for timely and accurate period-end reporting. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:54df317c7c1136e971f2f6ecd6e6499c URL:http://tugconnects2026harmony.sched.com/event/54df317c7c1136e971f2f6ecd6e6499c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(258) SAAMM- Understanding and how to use Mass Maintenance tools DESCRIPTION:Learn quick and easy ways to create lists of data from common files\, create templates to use over and over & update data in mass. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a3f7b634028637176e14446bf52895c1 URL:http://tugconnects2026harmony.sched.com/event/a3f7b634028637176e14446bf52895c1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(282) TWL Inventory Best Practices-Cycle Counting\, Physicals\, and More DESCRIPTION:This session will highlight the importance of proactive inventory management and its impact on business operations. Attendees will learn best practices for effectively setting up and conducting TWL cycle counts and physical inventories. Key takeaways include: Understanding Proactive Inventory Management: Recognize why maintaining accurate inventory is critical for efficient business operations. TWL Cycle Counting Best Practices: Discover strategies for setting up and conducting cycle counts that enhance inventory accuracy. Daily Inventory Housekeeping: Learn best practices for maintaining daily inventory operations to prevent discrepancies and improve overall inventory management. By the end of this session\, participants will be equipped with the knowledge to optimize their inventory management practices and support seamless business operations. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3c02e4ad342a9984bf0de2682a3205db URL:http://tugconnects2026harmony.sched.com/event/3c02e4ad342a9984bf0de2682a3205db END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(285) Storeroom Overview - Managing Customer Inventory DESCRIPTION:Explore Infor StoreRoom's Vendor Managed Inventory solution. Whether you're new to the platform or an existing user\, this session covers core capabilities\, recent enhancements\, and upcoming roadmap features to help you maximize your VMI operations. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:fba11d8d49aca735e36a3360b353b4ee URL:http://tugconnects2026harmony.sched.com/event/fba11d8d49aca735e36a3360b353b4ee END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(310) Managing a TWL Warehouse - Daily\, Weekly Admin tasks DESCRIPTION:This Session will concentrate on some Key Admin tasks that should reviewed Daily and Weekly in order to assist with Keeping CSD and TWL in Sync.\nLearn proven strategies and routine tasks for keeping data clean\, accurate\, and reliable in a TWL warehouse. This session highlights common data issues\, preventative maintenance best practices\, and practical ways to improve system performance and reporting. Attendees will leave with actionable tips to maintain data health and avoid downstream operational problems. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:4c014f1bba81f61baf656ff3f81d24f4 URL:http://tugconnects2026harmony.sched.com/event/4c014f1bba81f61baf656ff3f81d24f4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(346) Enhancements Roundtable: An open Discussion with Infor on How to Handle CSD Enhancements DESCRIPTION:Join an open discussion about the Infor Enhancement Request System\, how to make the most of it\, and discuss with the CSD team what the lifecycle of an ER is. What happens after they are submitted? How are enhancements prioritized? Why does it take so long sometimes?\n \n Our team of experts will be on hand to discuss the process and answer your burning questions about the current enhancement list. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9a20b0634d905ebab007d2bc39ead52c URL:http://tugconnects2026harmony.sched.com/event/9a20b0634d905ebab007d2bc39ead52c END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(379) Hands-on Lab - Tridex Mobile Apps DESCRIPTION:Come to this hands-on Lab session for Tridex Systems' Mobile Apps: Mobile Cycle Count\, Mobile ePOD\, Mobile Bin Replenishment\, and Mobile Customer CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:60e8e5d5cf8e135e9923b8d9550e68ba URL:http://tugconnects2026harmony.sched.com/event/60e8e5d5cf8e135e9923b8d9550e68ba END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T213000Z DTEND:20260520T221500Z SUMMARY:(158) Ask the Experts Panel - Infor-Led Roundtable DESCRIPTION:A collaborative roundtable bringing together Infor specialists and attendees to exchange perspectives\, address participant questions\, and discuss key ideas and the current state of the industry. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d22ae5967ca49763b221511faf9875b9 URL:http://tugconnects2026harmony.sched.com/event/d22ae5967ca49763b221511faf9875b9 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260520T230000Z DTEND:20260521T030000Z SUMMARY:An Evening in the Hall of Fame DESCRIPTION:Join us for An Evening in the Country Music Hall of Fame — an exclusive dinner reception at the iconic Country Music Hall of Fame & Museum\, reserved for TUG CONNECTS 2026 attendees. Begin the night with cocktails and conversation in the grand Event Hall\, then let the evening unfold around you. Explore the museum's legendary galleries with a private docent tour. Drift into the Conservatory\, where Nashville songwriters perform in-the-round and share the stories behind the songs. And if you find your way to the Ford Theater\, you'll discover something special waiting — a speakeasy\, a bourbon tasting\, and acoustic music you won't soon forget. This is Nashville at its finest. This is the TUG CONNECTS community at its best! CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:93d23acc9d404b68c91fbbff3c1f236f URL:http://tugconnects2026harmony.sched.com/event/93d23acc9d404b68c91fbbff3c1f236f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T120000Z DTEND:20260521T130000Z SUMMARY:Breakfast in Legends Ballroom DESCRIPTION:Join us for a healthy breakfast in the Legends Ballroom (2nd floor) CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b6368f92e063a92ad2b4706dda6e29f1 URL:http://tugconnects2026harmony.sched.com/event/b6368f92e063a92ad2b4706dda6e29f1 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(128) Infor Industry AI Agents - Unlocking Value with AI Agents Infused into your Industry Processes. DESCRIPTION:Explore Infor's evolving AI strategy from embedded GenAI Experiences to AI Agents. Understand how current generative AI capabilities are building the foundation for intelligent\, industry-first agents that can help you with executing business processes. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:84274962e6c71ec46255d19fb3fca49e URL:http://tugconnects2026harmony.sched.com/event/84274962e6c71ec46255d19fb3fca49e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(162) The Power in the Middle: Building Strong Managers for Lasting Success DESCRIPTION:Middle managers are often the backbone of an organization—responsible for translating strategy into action\, guiding teams\, and sustaining culture day-to-day. Yet\, they’re also one of the most overlooked and underdeveloped groups. This session explores how investing in the growth of middle management creates a ripple effect across the entire business\, driving both immediate performance and long-term success. In this interactive 45-minute presentation\, you’ll learn practical approaches for equipping middle managers with the skills\, confidence\, and resilience they need to lead effectively. From coaching and communication to accountability and alignment\, discover strategies that strengthen your leadership pipeline and ensure your organization is built for longevity. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:72ec6b5d269ea40791c30bd8c61b7e4b URL:http://tugconnects2026harmony.sched.com/event/72ec6b5d269ea40791c30bd8c61b7e4b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(241) Infor OS Data Fabric and DataPond DESCRIPTION:Infor Data Fabric is a centralized and secure data repository that gets updated by CSD records\, and also other Infor Applications (IE - ISM\, Mongoose). This session will cover populating DataLake\, from CSD\, and the different ways to gain access to the data\, including our own new DataPond V2.0 ETL Tool. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:526534b43ceb7c0dfb9a9b0d7ef6805a URL:http://tugconnects2026harmony.sched.com/event/526534b43ceb7c0dfb9a9b0d7ef6805a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(351) Unlocking Hyperautomation: RPA and AI Powering Your Business Flows in Infor OS DESCRIPTION:Hyperautomation isn’t about bots—it’s about harmonizing people\, systems\, and decisions. Learn how to pair RPA with AI in Infor OS to automate high-volume\, exception-driven distribution work: customer setup\, pricing updates\, order validations\, invoice matching\, and more. We’ll focus on where automation pays back fastest\, how to avoid “bot sprawl\,” and how to design flows that are resilient when conditions change. Expect a distributor-first playbook for reducing cost-to-serve while improving accuracy and responsiveness. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:98a433ab7ff6b21fa00b4bc83c080132 URL:http://tugconnects2026harmony.sched.com/event/98a433ab7ff6b21fa00b4bc83c080132 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(157) Cybersecurity: Managing Security in CSD DESCRIPTION:Learn how Multi-Factor Authentication in CSD can strengthen your security posture and reduce risk across your organization. In this joint session with our in-house IT management team\, we’ll explore practical cybersecurity best practices and real-world scenarios for protecting system access without slowing users down. Attendees will leave with a clearer understanding of how to apply MFA effectively as part of a broader security strategy. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:31bc85a91acb6943ed16b1cc8d9cece6 URL:http://tugconnects2026harmony.sched.com/event/31bc85a91acb6943ed16b1cc8d9cece6 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(202) Building Better Insights: Setting Up Financials in CSD Analytics DESCRIPTION:CSD Analytics can turn raw numbers into real business insight — but only if your financials are set up correctly. In this session\, we’ll walk through how to configure financial statements in CSD Analytics\, from mapping accounts and defining hierarchies to formatting reports that leadership will actually use. Learn best practices for tailoring dashboards\, scheduling reports\, and making your analytics reflect the story you want your financials to tell. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:db7b89cbd2b52c91976d4b4224e06a72 URL:http://tugconnects2026harmony.sched.com/event/db7b89cbd2b52c91976d4b4224e06a72 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(265) IDM Utility Overview DESCRIPTION:This session will review at a high level the various options built into the IDM Utility program which is free to download through Document Manager. Learn how to complete necessary setups to run the program and how to mass import documents into IDM using an attribute to define how the document will be visible in CSD. Also learn how to mass import a document type using a Bulk Import spreadsheet where you can define all necessary attributes based on the document type. We will load product images in the session. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:0451e076ce0331ea9d64592a3ee07645 URL:http://tugconnects2026harmony.sched.com/event/0451e076ce0331ea9d64592a3ee07645 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(274) Process Mining in Depth: Procure to Pay - A Deep Dive into the Purchasing Side of Process Mining DESCRIPTION:Purchasing issues ripple everywhere—stockouts\, expediting\, late payments\, and supplier frustration. This deep dive uses procure-to-pay process mining to pinpoint where your purchasing process breaks harmony: approval delays\, PO changes\, invoice mismatches\, GR/IR issues\, and supplier performance gaps. Learn how to quantify impact (time\, cost\, touchpoints)\, prioritize improvements\, and track whether changes actually stick. Walk away with a sharper approach to reducing variability and improving supply reliability. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3722b5aad08c2f57134f5c4ded9ea022 URL:http://tugconnects2026harmony.sched.com/event/3722b5aad08c2f57134f5c4ded9ea022 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(283) From Chaos to Clarity: How Product Attributes Orchestrate Harmony in CloudSuite Distribution. DESCRIPTION:Product attributes in CloudSuite Distribution have evolved from simple reference points to key enablers of harmony across the organization. They unify data\, streamline processes\, and connect departments — ensuring inventory\, e-commerce\, replenishment\, reporting\, and customer service all work in sync. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ffbf7d6f0faa393bdd596638b5c9380b URL:http://tugconnects2026harmony.sched.com/event/ffbf7d6f0faa393bdd596638b5c9380b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(286) Managing Inbound EDI Acknowledgements: EDI 855 DESCRIPTION:Welcome to ETCC 855: Purchase Order Acknowledgement Sleuthing.\n \n In this class\, we turn into professional fact-checkers for incoming purchase order acknowledgements. Just because it’s written down doesn’t mean it’s right — and that’s where ETCC comes in.\n \n We’ll review acknowledgements with a sharp eye and a healthy dose of skepticism:\n \n - Do the due dates make sense\, or are we being asked to time travel?\n - Did the vendor acknowledge a different item… has the item been superseded?\n - Did the vendor change the pricing… new pricing in effect\, or pricing deals have expired\n \n You’ll learn how to spot purchase order errors before they snowball\, verify critical details\, and decide when to accept what’s to be delivered — and when it’s time to push back. By the end\, you’ll be confidently reviewing acknowledgements like a pro\, catching the small mistakes that make a big difference. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:a562f14a6c4a89362d79e365dabbdff0 URL:http://tugconnects2026harmony.sched.com/event/a562f14a6c4a89362d79e365dabbdff0 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(301) Infor Service Management (ISM) Roadmap DESCRIPTION:Your sales organization needs tools that harmonize customer expectations with margin\, availability\, and execution. In this roadmap session\, we’ll walk through what’s coming in ISM and how distributors can plan to take advantage of new capabilities. Learn which enhancements can reduce friction in quoting and ordering\, improve customer experience\, and strengthen alignment between sales\, pricing\, and supply. Leave with a forward-looking view that supports smarter investment planning and adoption timing. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f8a2398cc1e9eb2c305c78669ef50347 URL:http://tugconnects2026harmony.sched.com/event/f8a2398cc1e9eb2c305c78669ef50347 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(306) Mastering TWL Warehouse Zones: Optimize Space\, Speed and Accuracy DESCRIPTION:Unlock the full potential of your TWL-managed warehouse by mastering zone setup and utilization. In this practical and insightful session\, we’ll explore how strategic zoning can streamline operations\, reduce travel time\, and improve inventory accuracy. Whether you're configuring a new warehouse or refining an existing layout\, you'll learn best practices for defining zones\, aligning them with operational workflows\, and leveraging TWL’s capabilities to maximize efficiency. What you'll learn: How to structure zones for receiving\, picking\, packing\, and shipping The impact of zone setup on labor productivity and order accuracy Real-world examples of effective zone configurations Common pitfalls and how to avoid them Perfect for warehouse managers\, logistics professionals\, and TWL system users looking to elevate their warehouse performance. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b44ed67a8f5a6c21e69ee2d849914e40 URL:http://tugconnects2026harmony.sched.com/event/b44ed67a8f5a6c21e69ee2d849914e40 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(316) Getting the most from TWL H5 functionality DESCRIPTION:Warehouse execution is where customer promises become reality. In this session\, discover how to get more out of TWL H5 to create harmony between warehouse teams\, system transactions\, and inventory accuracy. We’ll focus on configuration and usage best practices that improve pick efficiency\, reduce errors\, and support faster onboarding for new associates. Attendees will leave with optimization ideas they can apply immediately to increase throughput and service levels. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b10b6a44f578046aace978bbe836041b URL:http://tugconnects2026harmony.sched.com/event/b10b6a44f578046aace978bbe836041b END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(323) Managing your Data Conversions DESCRIPTION:An overview of the process for performing data conversions - we will cover best practices\, use of import ID's\, how to read and understand the templates and how to perform a basic data load. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:446dda5c6e972759d77e35af9c050758 URL:http://tugconnects2026harmony.sched.com/event/446dda5c6e972759d77e35af9c050758 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(154) Drive ESG success with Infor Strategy Planning\, and Execution Application DESCRIPTION:Explore Infor’s new Strategy Planning and Execution application and how it enables organizations to translate ESG ambitions into measurable strategies\, actions\, and outcomes CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:504e1c6cc7df0659a6b7d96c668ae6ad URL:http://tugconnects2026harmony.sched.com/event/504e1c6cc7df0659a6b7d96c668ae6ad END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T130000Z DTEND:20260521T134500Z SUMMARY:(374.2) Hands-on Lab: M3 Experience Designer Basics - Part 2 (Part 1 occurs at 8am Wednesday) DESCRIPTION:Take the next step in your Experience Designer journey. In this hands-on Academy session\, you will build a new M3 application from scratch. You will design a simple layout\, configure data services\, and create basic interactions to understand how an application is structured. By the end of the session\, you will have built a simple working application and gained the confidence to start creating your own. Ideal for business and IT professionals who have basic Experience Designer knowledge or have completed Part 1. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7864cd81cf551f3ea9a85daca0156df3 URL:http://tugconnects2026harmony.sched.com/event/7864cd81cf551f3ea9a85daca0156df3 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T141500Z DTEND:20260521T161500Z SUMMARY:Open time in Solutions Center DESCRIPTION:This time is dedicated to our sponsor partners. Attend a sponsor demo or just relax and spend time getting to know our partner and solutions they have to help improve your business. Snacks and drinks will be served. CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8537c9893a530030725f8b2b6190940d URL:http://tugconnects2026harmony.sched.com/event/8537c9893a530030725f8b2b6190940d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T142500Z DTEND:20260521T144000Z SUMMARY:(617) Spark Session: Beyond Sales Order Entry - Automating Key Operational Workflows DESCRIPTION:From handling every inquiry that comes into a rep’s inbox (not just orders and quotes)\, to Accounting and Purchasing\, Canals is fast becoming the end-to-end Operating AI for distributors. Come for an overview of how our suite of AI tools is helping distributors maximize operational efficiency and visibility. Key takeaways: 1. New AI-powered workflows for customer inquiries\, PO-to-receipt tracking\, Accounts Receivable\, and more 2. Benefits on response time\, customer satisfaction and cost savings 3. How a single partner for AI workflow automation connects your teams CATEGORIES:ALL ERPS LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:91c0795eafb2688ada9057445eca64fc URL:http://tugconnects2026harmony.sched.com/event/91c0795eafb2688ada9057445eca64fc END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T142500Z DTEND:20260521T144000Z SUMMARY:(619) Spark Session: Returns Is the Only Transaction Where Your Customer Hurts as Much as You Do DESCRIPTION:Why that symmetry is your biggest Customer Experience opportunity and why AI is the only solution that can fix both sides at once\nIn every other transaction\, your operational pain is invisible to your customer. For example\, they order how they want and you absorb the friction. Returns break that pattern: for the first time the pain is mutual\, which makes automation not just an efficiency play but a direct competitive weapon. This session shows how AI is closing both gaps simultaneously.\n\n CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c088d7fa4ff4b195babc14c3938ef845 URL:http://tugconnects2026harmony.sched.com/event/c088d7fa4ff4b195babc14c3938ef845 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T144500Z DTEND:20260521T150000Z SUMMARY:(622) Spark Session: From ERP-Centric to Customer-Centric: Why Ecommerce Is Now a Core System DESCRIPTION:Your ERP runs the business. Ecommerce grows it. For too long\, ecommerce has been treated as a channel bolted onto the ERP\, leaving marketing teams waiting on IT and customers navigating clunky interfaces that were never built with them in mind. In this session\, we explore why ecommerce is no longer just a storefront\, but the critical customer interaction layer that transforms ERP data into real revenue. Learn how modern commerce platforms work seamlessly on top of Infor\, empowering your team to personalize\, scale\, and move fast without waiting on the next upgrade cycle. CATEGORIES:CSD / SX.E LOCATION:Theater 1\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:94c7f4a8fc6ca37736af4809e1412cca URL:http://tugconnects2026harmony.sched.com/event/94c7f4a8fc6ca37736af4809e1412cca END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T144500Z DTEND:20260521T150000Z SUMMARY:(624) Spark Session: Grow Your Business\, Not your Bad Debt DESCRIPTION:Midwest Wheel and 400+ distributors are using Wholesail to streamline the entire AR lifecycle — from credit applications and risk scoring to collections and payments — all on one platform.\n\nSee how a no-cost\, pre-built Infor CSD integration gives customers 24/7 account visibility and self-service payments\, saves your AR team hours through automated reconciliation\, and gives sales real-time insight into customer payment behavior. The result: faster cash\, smarter credit decisions\, and an AR function that actually supports growth. CATEGORIES:CSD / SX.E LOCATION:Theater 2\, Solutions Center\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f03966567fb2c7d3a22aa08b20df51cb URL:http://tugconnects2026harmony.sched.com/event/f03966567fb2c7d3a22aa08b20df51cb END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(122.2) AI for Distribution - How Our Customers are Using It (Also occurs at 3:30pm Wednesday) DESCRIPTION:See how our CSD customers and community are using Infor's Artificial Intelligence solutions. All the way from Machine Learning & Automation to GenAI & Agentic. Learn about real customer usecases\, their projects\, and their ROI. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f1c2051fa172711eaa28c7cc247e74eb URL:http://tugconnects2026harmony.sched.com/event/f1c2051fa172711eaa28c7cc247e74eb END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(136) Intro to Infor Process Intelligence - Process Mining DESCRIPTION:You can’t improve what you can’t see. This introductory session explains how Infor Process Intelligence (IPI) uses process mining to reveal how work actually flows across order-to-cash\, procure-to-pay\, and more. Learn how distributors can identify bottlenecks\, rework loops\, and exception hotspots—and then bring harmony back through targeted fixes. Attendees will leave understanding the core concepts\, what data is needed\, and where process mining delivers the fastest operational wins. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:cb495fa22a5326ae7cc8166ea5a1079f URL:http://tugconnects2026harmony.sched.com/event/cb495fa22a5326ae7cc8166ea5a1079f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(165) “Battle of Gettysburg” – Lessons Learned from History in Leadership & Logistics DESCRIPTION:For today’s Distribution Leaders - using the Battle of Gettysburg as a teaching environment\, this presentation will discuss the leadership and logistics successes and failures of both Union and Confederate Forces\, and how they impacted the Battle’s outcome. The primary takeaway is a discussion of how these lessons from history can help today’s Distribution Leaders avoid these failures and implement these successes into today’s business environment. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f5e720bab50f8b5504a3eeb36c3a369d URL:http://tugconnects2026harmony.sched.com/event/f5e720bab50f8b5504a3eeb36c3a369d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(232) Taking Site Search to the Next Level DESCRIPTION:Search is often the first thing customers reach for and the last thing businesses think to optimize. Yet for distributors and manufacturers with complex\, expansive catalogs\, site search isn't just a convenience feature — it's one of the most powerful drivers of conversion\, customer satisfaction\, and revenue. This session explores what separates a frustrating search experience from one that feels almost effortless.\n \n We'll go beyond basic keyword matching to examine the capabilities that modern buyers expect: intelligent autocomplete\, synonym handling\, attribute-based filtering\, relevancy tuning\, and the ability to surface the right product even when a customer doesn't know exactly what to search for. We'll also look at how behavioral data\, search analytics\, and AI-powered tools are raising the bar for what "good" site search looks like — and how organizations can use that intelligence to continuously improve results over time.\n \n Whether your current search functionality is letting customers down or you're ready to unlock the next tier of performance\, this session will give you a clear picture of where to focus your investment and how to measure success. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c0494f8b82875507523d5a5adfc71368 URL:http://tugconnects2026harmony.sched.com/event/c0494f8b82875507523d5a5adfc71368 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(359) CloudSuite and InforOS Utilization and Overages DESCRIPTION:Infor CloudSuite is a shared system. \; There are limits that Infor places on features and functions that vary depending on your version of InforOS. \; Learn how to view your CloudSuite utilization\, what the metrics mean\, and how to track down things that might be causing overages. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f089e2cc6bb864a65e5026c83848740e URL:http://tugconnects2026harmony.sched.com/event/f089e2cc6bb864a65e5026c83848740e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(373) Hands-On Lab: Creating Distribution Analytics in Birst DESCRIPTION:Join this interactive lab to learn how to create reports and dashboards within the CloudSuite Distribution Analytics (Birst) environment. Craig Vigor will guide you through building a sample report and adding it to the CSD Analytics pre-built content while discussing best practices and key design considerations. Conference laptops connected to the Tridex tenant will be available for the exercises\, but attendees are welcome to bring their own laptops and work directly in their own CloudSuite tenants. Agile Dragon Group team members will be available to assist participants. Customers using their own tenants are encouraged to contact ADG prior to the conference to ensure their environment is ready. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:282361fc9dad708beb83cd404c85ef4f URL:http://tugconnects2026harmony.sched.com/event/282361fc9dad708beb83cd404c85ef4f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(106) Maximizing ROI: Unlocking Your ERP’s Full Potential DESCRIPTION:Transform your Infor CSD ERP investment from a functional system into a strategic asset that delivers measurable business value. This interactive session provides actionable strategies for maximizing return on investment through three critical areas: driving meaningful user adoption across your organization\, identifying and automating repetitive processes that drain productivity\, and uncovering hidden costs that erode your bottom line. Learn proven techniques for engaging stakeholders\, streamlining workflows\, and optimizing system configuration to align with your business objectives. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:86238f92e553c54956c2e959e6568493 URL:http://tugconnects2026harmony.sched.com/event/86238f92e553c54956c2e959e6568493 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(116) Top 10 Mistakes Clients Make in Implementing Cloudsuite DESCRIPTION:A lively discussion of mistakes and pitfalls many companies make when implementing CSD (or any ERP). We will discuss both technical issues and the human side of implementing. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6efc007b2e6003c9c0f874302728860a URL:http://tugconnects2026harmony.sched.com/event/6efc007b2e6003c9c0f874302728860a END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(206) Month-End and Year-End Best Practices DESCRIPTION:Discover practical strategies and best practices for managing month-end and year-end processes in CSD with less stress and fewer surprises. This session covers key tasks\, common pitfalls\, and ways to streamline close activities for greater accuracy and efficiency. Walk away with actionable tips to stay organized\, reduce rework\, and close with confidence. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3ce16fc0a71956e600583d88c5f09a1f URL:http://tugconnects2026harmony.sched.com/event/3ce16fc0a71956e600583d88c5f09a1f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(212) Using Price Sheets DESCRIPTION:This session explores the functionality and practical application of Price Sheets within Infor Customer Service Desk (CSD). Participants will learn how to leverage Price Sheets to streamline pricing management\, apply consistent pricing structures across multiple customers or products\, and efficiently manage bulk pricing updates. The session covers how to create and configure Price Sheets\, assign them to customer accounts\, understand pricing precedence and override rules\, and utilize Price Sheets for promotional pricing or special rate schedules. Attendees will gain hands-on insights into best practices for organizing pricing data\, reducing manual entry errors\, and ensuring pricing accuracy at scale. This session is ideal for billing analysts\, customer service managers\, and CSD administrators looking to optimize their pricing workflows and improve operational efficiency. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b79a41d93068bc8a2981762154e49098 URL:http://tugconnects2026harmony.sched.com/event/b79a41d93068bc8a2981762154e49098 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(227) On-Demand Kits and Value-Add Made Easy with CPQ DESCRIPTION:Ready to eliminate manual steps and supercharge your quote-to-fulfilment processes? Join this dynamic session to see how Infor CPQ seamlessly connects with CSD to create a faster\, smarter\, touchless process. You’ll discover: 1) How Infor CPQ auto-generates and submits kits and Value Add orders to CSD ERP 2) How to achieve a truly hands-free quote-to-shop-floor order—no manual data entry 3) How leading distributors are already boosting speed\, accuracy\, and efficiency with CPQ Automation If you’re serious about accelerating operations and eliminating errors from sales-to-production\, this is the session you can’t afford to miss. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:d99b4110aa53c7358a1a153591c925ac URL:http://tugconnects2026harmony.sched.com/event/d99b4110aa53c7358a1a153591c925ac END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(272) Inventory Management Tips and Tricks Roundtable DESCRIPTION:Let's talk about the function that makes or breaks distribution success: inventory management. In this roundtable\, users will share their hard-won insights on cycle counting accuracy\, reorder point optimization\, ABC classification strategies\, and the receiving processes that keep everything running smoothly. Whatever you’re wrestling with\, this is your chance to learn from other distributors who've cracked the code. Bring your toughest inventory challenges and leave with practical solutions you can implement immediately. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:bef7908869917a4ffe7c363c74dde625 URL:http://tugconnects2026harmony.sched.com/event/bef7908869917a4ffe7c363c74dde625 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(312) Keeping CSD and TWL in Sync DESCRIPTION:This session dives into the nuances of TWL and its integration with CSD to ensure a seamless\, balanced operation. It provides actionable insights for tackling common challenges and optimizing system performance. Key Topics Covered: Harmonizing CSD and TWL: Practical strategies to maintain alignment between these critical systems for smooth workflows and reduced friction. Counter Sales with TWL: Yes\, it works! A deep dive into leveraging TWL to streamline counter sales processes in a tech-forward session. Inventory Control Essentials: Explore proven techniques for: Accurate counting and replenishment. Addressing short picks effectively. Avoiding physical inventories (PIs) with smarter strategies. This session is designed for teams seeking to elevate their warehouse operations\, improve inventory accuracy\, and achieve a harmonious balance between systems and processes. Whether you're troubleshooting or looking to optimize\, this session has you covered. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:51181dd6b7b36b5dee5c15487c42dd78 URL:http://tugconnects2026harmony.sched.com/event/51181dd6b7b36b5dee5c15487c42dd78 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(344) Extensions to CSD — Java with the Aid of AI: Building Smarter\, Faster\, and Cleaner DESCRIPTION:With the October release of CloudSuite Distribution (CSD)\, the Extension Administration module got a major upgrade — introducing an AI-powered code reviewer to help developers follow Infor’s best practices. But that raises an even bigger question: If AI can review your code... can it write your extension in the first place? In this interactive session\, we’ll put that question to the test. Join Steve McEnany\, TUG Board Member and SVP of Marketing & Technology at Midwest Wheel Companies\, for a live demonstration of how ChatGPT 5 Plus can be used to concept\, generate\, and refine a working extension in CSD using Java and Infor’s extension framework. We’ll walk through real-world business logic (not just “Hello World”) and use the new Infor AI Code Reviewer to validate and improve it — creating a production-ready enhancement right before your eyes. Whether you’re an experienced extension developer or just exploring how AI can accelerate development\, you’ll leave this session with practical examples\, workflow tips\, and the confidence to leverage AI in your own CSD customization projects. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:2988a45d15f6f1589bac96aed676cb6d URL:http://tugconnects2026harmony.sched.com/event/2988a45d15f6f1589bac96aed676cb6d END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(360) Using ETCC to manage EDI orders DESCRIPTION:Welcome to ETCC 101: The Last Line of Defense Before Chaos.\n \n In this class\, we play bouncer (maybe crossing guard?) for incoming orders. Every order wants in — not every order should get in. Using ETCC\, we double-check the essentials:\n \n - Are the prices actually correct\, or did someone accidentally order a $3\,000 stapler?\n - Are the products real and sensible\, or did the system just invent a new item?\n - Does the address exist\, or are we shipping to a cornfield?\n \n You’ll learn how to review\, question\, and politely distrust everything that arrives. When something looks right\, you approve it with confidence. When it doesn’t\, you reject it like a seasoned professional (and maybe save the company from a very awkward phone call). By the end\, you’ll be fluent in spotting problems before they become problems — because the best customer issue is the one that never ships. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:93c70beac1254d903275bb35a5d37eff URL:http://tugconnects2026harmony.sched.com/event/93c70beac1254d903275bb35a5d37eff END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T150000Z DTEND:20260521T154500Z SUMMARY:(348) How to create and use M3 No Code APIs DESCRIPTION:APIs lie at the heart of the M3 system\, allowing you to update and retrieve information directly in the application. But what happens if there is no prebuilt API that will retrieve the information that you need? Fortunately\, Infor has provided tooling that will allow you to create custom list APIs that allow you to choose the information you want and how it is selected. This session will cover how to create and use the EXPORTMI\, MDBREADMI and CMS100MI custom APIs. Once created these APIs can be used anywhere that a standard M3 API can be used\, such as Experience Designer\, Workflows\, etc. This session will give you to tools and knowledge needed to build and use no-code APIs.\n\nAfter this session you will be able to:\n1. List the programs and tools that are used in the process of creating no-code APIs\n2. Describe how and when to create and use no-code APIs\n3. Develop basic no-code APIs\n\n This session will not cover how to use these APIs in a specific scenario\, but rather how to create the APIs and make them accessible. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:39fc2ce82e89e002b40e8dd95a0e3ac9 URL:http://tugconnects2026harmony.sched.com/event/39fc2ce82e89e002b40e8dd95a0e3ac9 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(120) Infor AI Today - Solutions and Tomorrow's Roadmap - How is AI Changing the Way we Work DESCRIPTION:Discover Infor's cutting-edge AI technology stack and strategic vision for the future. We'll explore our current AI capabilities\, upcoming roadmap initiatives\, and enterprise-wide AI implementation strategy. You'll gain practical insights into leveraging these tools to address your specific business challenges. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c02fde5555e21c92042892b01aec1977 URL:http://tugconnects2026harmony.sched.com/event/c02fde5555e21c92042892b01aec1977 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(163) Bringing it All Together: Change\, EQ\, & Project Management in Action DESCRIPTION:In today’s dynamic workplace\, success requires more than just technical expertise—it demands adaptability\, emotional awareness\, and structured execution. This 30-minute session will break down three critical skills every professional needs: Change Management – Understanding how to navigate transitions\, reduce resistance\, and build resilience. Emotional Intelligence – Recognizing and managing your own emotions\, while strengthening empathy and collaboration with others. Project Management – Bringing structure\, clarity\, and accountability to ensure initiatives are completed on time and with impact. Finally\, we’ll connect the dots—showing how to apply these disciplines together in your workplace to improve communication\, foster stronger teams\, and drive sustainable results. Participants will leave with practical insights they can immediately apply to their roles\, no matter the industry or function. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:98e8203f2294ccd2472b53eedf519738 URL:http://tugconnects2026harmony.sched.com/event/98e8203f2294ccd2472b53eedf519738 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(243) Data Fabric Progression and Preview of What is Coming DESCRIPTION:Our data platform is continuing to expand with new and innovative capabilites. In this session we will discuss the 2026 capabilities that you can start using immediately with the April release. We will also highlight exciting future capabilities around Stream Pipelines\, Data Warehouse\, Transformation Engine and more! CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:b9e4a0307f3e58bd946c25984434f2a4 URL:http://tugconnects2026harmony.sched.com/event/b9e4a0307f3e58bd946c25984434f2a4 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(256) Vendor Inventory Feeds 2.0: Integrating Supplier Data into ERP & eCommerce DESCRIPTION:Real-time inventory visibility is no longer a competitive advantage — it's a baseline expectation. Yet for many distributors and resellers\, integrating supplier inventory feeds into ERP systems and eCommerce platforms remains a tangled web of inconsistent formats\, unreliable data\, and manual workarounds. This session takes a hard look at where vendor inventory integration stands today and what it takes to get it right.\n \n We'll move beyond the basics and explore next-generation approaches to ingesting\, normalizing\, and syncing supplier data across your tech stack — from automating feed processing and handling format variability to managing update frequency\, error reconciliation\, and inventory accuracy at scale. Real-world examples will illustrate how organizations are eliminating the gaps between what suppliers provide and what your systems and customers actually need.\n \n Attendees will walk away with a practical framework for evaluating their current integration maturity\, identifying the most common failure points\, and building a more resilient\, automated supplier data pipeline — one that powers both operational efficiency and a better online buying experience. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:c5bfa484b785e75b1861896d700449a5 URL:http://tugconnects2026harmony.sched.com/event/c5bfa484b785e75b1861896d700449a5 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(268) Document Output Management and Managing Forms Templates in IDM DESCRIPTION:IDM Output Management allows an administrator to create Form Templates that can be used with Forms Printing from CSD. This session will cover creating Forms Templates\, utilizing the Microsoft Word add-in\, and uploading to IDM for Forms Printing. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7c60c6097a2346bc22ac8a93f6eef84e URL:http://tugconnects2026harmony.sched.com/event/7c60c6097a2346bc22ac8a93f6eef84e END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(330) Best Practices: Building your Digital Experience using InforOS DESCRIPTION:When users have to jump between screens\, apps\, and inboxes\, productivity suffers. This session shares best practices to create a harmonized digital experience—role-based\, task-centered\, and actionable—using Infor OS capabilities. Distributors will learn how to surface the right insights\, alerts\, and next-best actions directly in the flow of work\, reducing training time and accelerating adoption. Leave with proven design principles and practical examples that help unify your user experience across departments and locations. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:4f5547befa2693e348f1aa21aedd93d7 URL:http://tugconnects2026harmony.sched.com/event/4f5547befa2693e348f1aa21aedd93d7 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(347) Managing APIs DESCRIPTION:APIs are the connective tissue of modern distribution ecosystems—eCommerce\, 3PLs\, carriers\, marketplaces\, and customer integrations. This session shows how to manage APIs in a way that creates harmony across security\, performance\, versioning\, and change control. Distributors will learn practical governance patterns to reduce break/fix incidents\, speed partner onboarding\, and safely scale integrations. Expect guidance you can apply whether you’re just getting started or already managing dozens of endpoints. CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6f7933b1e16319e52e5f12242ca46656 URL:http://tugconnects2026harmony.sched.com/event/6f7933b1e16319e52e5f12242ca46656 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(354) 5 ION scripts that will supercharge your dataflows DESCRIPTION:ION is powerful—but sometimes mapping alone just isn’t enough. In this session\, we’ll build 5 reusable ION Script patterns that solve real-world problems. Walk away with 5 drop-in templates\, CATEGORIES:ALL ERPS LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:4446a9ee3a05e90d53ed13e2957c328f URL:http://tugconnects2026harmony.sched.com/event/4446a9ee3a05e90d53ed13e2957c328f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(108.2) Exciting New Functionality in CSD (Also occurs at 8am Tuesday) DESCRIPTION:This session will guide you through the exciting new features in Infor Cloudsuite designed to improve your workflow\, boost productivity\, and enhance user experience. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9a5581ac1ecfedfcc63dc5af31cbe294 URL:http://tugconnects2026harmony.sched.com/event/9a5581ac1ecfedfcc63dc5af31cbe294 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(151) Planning the Perfect Event: CSD Event Triggers and Actions DESCRIPTION:Learn how to create custom IDM Document Types and connect them to CSD functions using the Document Management context app. This session walks through practical examples that show how to streamline document organization\, improve access to critical files\, and embed document management directly into your workflows. Attendees will leave with a clear understanding of how to tie documents to processes for greater efficiency and control. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:3ccc39109acbd83ae29f416faea7428f URL:http://tugconnects2026harmony.sched.com/event/3ccc39109acbd83ae29f416faea7428f END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(217) How YOU can use Agentic AI in your daily workflow in distribution DESCRIPTION:AI assistants that understand ERP systems are here — but most distribution businesses are still figuring out what to actually do with them. This session skips the hype. Through live demonstrations\, we'll show how modern AI tools can write custom CSD data extracts\, answer specific questions like pricing\, and design system integrations — and walk through what it takes to get started without a large IT project. \n \n Whether you're evaluating options or ready to build\, you'll leave with a realistic picture of what's possible in your operation today. This session will teach you what tools are available\, what processes you can implement and how you can maximize modern AI tooling today. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ed9ec763b4b09a24ba0223bbfdbbc259 URL:http://tugconnects2026harmony.sched.com/event/ed9ec763b4b09a24ba0223bbfdbbc259 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(220) Give Order Entry a Boost - Revisiting Lesser Used Features DESCRIPTION:Order Entry has been enhanced beyond any other element of CSD. Often times we learn the basics but never revisit the standard functionality that may not have been critical to learn out of the gate. This session will focus on how you can take advantage of some of the powerful but lesser used features and functions such as enhanced Order Entry methods\, invoice verification\, and pricing worksheet functionality. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:f46623e01bd4a4b630aeb87c04c1c9db URL:http://tugconnects2026harmony.sched.com/event/f46623e01bd4a4b630aeb87c04c1c9db END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(305) Serials\, Lots\, Kits- OH MY! DESCRIPTION:This session explores the fundamentals and must-know aspects of utilizing this functionality in CSD as well as TWL. Come to this session to understand the do's and don'ts of serials\, lots\, and kits and how they can work for you vs against you. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9379dbf6acc96ba99ba6f44ca6a671eb URL:http://tugconnects2026harmony.sched.com/event/9379dbf6acc96ba99ba6f44ca6a671eb END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(362) CloudSuite Distribution: EDI DESCRIPTION:The New Paradigm. EDI using Business Object Documents (BODs) and API calls. In General\, CSD does not support Flat File EDI processing. This session will review the CSD required setup for EDI (some new and some legacy)\, Review the most common transaction sets and how they translate from flat file Processing to BOD processing. We will review ION set up for EDI and review some EDI data flows for EDI processing transactions. CATEGORIES:CSD / SX.E LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:ef8937d2865d80baf6df0f32a3cda365 URL:http://tugconnects2026harmony.sched.com/event/ef8937d2865d80baf6df0f32a3cda365 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(155) Strategic Supply Chain Planning for M3 ERP customers in a World of Continuous Disruption DESCRIPTION:Learn how strategic supply chain planning with M3 ERP helps organizations respond proactively to ongoing disruption\, improving resilience\, visibility\, and decision-making across complex global supply networks CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:818d7f14fc30c5ffdf24cbfa9e46dcef URL:http://tugconnects2026harmony.sched.com/event/818d7f14fc30c5ffdf24cbfa9e46dcef END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T161500Z DTEND:20260521T170000Z SUMMARY:(358) Process Mining for CSDe and M3 DESCRIPTION:This session introduces participants to the process mining capabilities within Infor Process Intelligence. Attendees will learn how process mining provides deep visibility into actual process execution by comparing actual process execution against organizational standards. The session will highlight how mining tools uncover deviations\, analyze root causes\, and identify bottlenecks that impact efficiency and cycle times. CATEGORIES:CSDE / M3 LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9afed9dc84638a9c8485ee5beaa8babb URL:http://tugconnects2026harmony.sched.com/event/9afed9dc84638a9c8485ee5beaa8babb END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T170000Z DTEND:20260521T181500Z SUMMARY:Lunch in Legends Ballroom DESCRIPTION:Join us for a healthy lunch in the Legends Ballroom (2nd floor) CATEGORIES:COMMON ACTIVITIES LOCATION:TBD\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:e45b93e50550854703c8e2ca922ff623 URL:http://tugconnects2026harmony.sched.com/event/e45b93e50550854703c8e2ca922ff623 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T180000Z DTEND:20260521T220000Z SUMMARY:TECH DAY: Engineering the Experience: Widgets\, Workspaces\, and Infor Portal DESCRIPTION:This session demonstrates how to extend the Infor user experience using context-aware widgets and Workspaces that respond to user actions and surface the most relevant data. You’ll learn how to design and deploy widgets that combine key information\, actions\, and metrics into a single\, streamlined view. We’ll also cover essential Infor Portal capabilities—including branding\, navigation\, workspace configuration\, announcements\, and security—along with practical tips to improve usability while reducing administrative effort and maintenance overhead. CATEGORIES:TECH DAY\, CSD / SX.E\, CSDE / M3 LOCATION:Music Row 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:7e5d27dab560a5b53278edbccaa59100 URL:http://tugconnects2026harmony.sched.com/event/7e5d27dab560a5b53278edbccaa59100 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T180000Z DTEND:20260521T223000Z SUMMARY:TECH DAY: Revolutionize Your Operations: Unleashing the Power of Infor Enterprise Automation with RPA and iPaaS DESCRIPTION:Discover how Infor Enterprise Automation leverages RPA and iPaaS to automate repetitive tasks and orchestrate end-to-end business processes. \; This session will highlight practical use cases that show how automation can connect systems\, accelerate workflows\, and improve operational efficiency. CATEGORIES:TECH DAY\, CSD / SX.E\, CSDE / M3 LOCATION:Music Row 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:92b119e85bb6ad10230e8e1e73fdce25 URL:http://tugconnects2026harmony.sched.com/event/92b119e85bb6ad10230e8e1e73fdce25 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260521T180000Z DTEND:20260521T223000Z SUMMARY:TECH DAY: Unveiling the Data Fabric: Centralizing\, Securing\, and Empowering Enterprise Data DESCRIPTION:This session explains the core concepts and components of Data Fabric. \; You’ll learn how the security model controls access so the right users and systems see the right data. We’ll then walk through practical use cases that demonstrate how Data Fabric \;supports custom widgets\, reporting\, integrations\, and external tools. The session concludes with an overview of recent enhancements and a look ahead at upcoming capabilities. CATEGORIES:TECH DAY\, CSD / SX.E\, CSDE / M3 LOCATION:Music Row 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:9c789d3c29312e208c15015eba0b62d0 URL:http://tugconnects2026harmony.sched.com/event/9c789d3c29312e208c15015eba0b62d0 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260522T130000Z DTEND:20260522T173000Z SUMMARY:TECH DAY: Empower & Extend: Crafting Seamless\, Secure Apps in the Infor Ecosystem DESCRIPTION:This session shows how to extend the Infor ecosystem by building custom applications that integrate seamlessly with CloudSuite data\, security\, and role-based access. Learn how these apps deliver the same trusted experience as native Infor solutions and how to safely create secure\, external-facing portals for customers and partners—all while maintaining full control over data access\, security\, and governance. CATEGORIES:TECH DAY\, CSD / SX.E\, CSDE / M3 LOCATION:Music Row 3\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:6c83277622448422a4c213adedb1a364 URL:http://tugconnects2026harmony.sched.com/event/6c83277622448422a4c213adedb1a364 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260522T130000Z DTEND:20260522T173000Z SUMMARY:TECH DAY: Infor OS: A Year of Innovation and Transformation DESCRIPTION:This session highlights the major enhancements and new features introduced across the core Infor OS services over the past year. Each update is brought to life through practical\, real-world examples that show how the capabilities can be used and the value they deliver. CATEGORIES:TECH DAY\, CSD / SX.E\, CSDE / M3 LOCATION:Music Row 4\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:8b1bbc9fe8ccb8e0d542465420602984 URL:http://tugconnects2026harmony.sched.com/event/8b1bbc9fe8ccb8e0d542465420602984 END:VEVENT BEGIN:VEVENT DTSTAMP:20260511T024924Z DTSTART:20260522T130000Z DTEND:20260522T170000Z SUMMARY:TECH DAY: Mastering Infor ION: From Integration to Advanced Workflow Automation and Exception Handling DESCRIPTION:This session provides a practical walkthrough of Infor ION’s core building blocks\, from basic integrations to advanced capabilities such as scripting\, data merging\, and multi-step data flows. You’ll learn how to design and enhance ION Workflows using decision matrices\, email templates\, and IDM document attachments to support real business processes. The session also focuses on managing exceptions—showing how to use workflows\, monitors\, and alarms to detect issues\, automate responses\, identify trends\, and escalate problems effectively. CATEGORIES:TECH DAY\, CSD / SX.E\, CSDE / M3 LOCATION:Music Row 5\, Omni Nashville Hotel\, 250 Rep. John Lewis Way S. Nashville\, TN SEQUENCE:0 UID:db9a41a5f5a6598cdd4446da00511cd5 URL:http://tugconnects2026harmony.sched.com/event/db9a41a5f5a6598cdd4446da00511cd5 END:VEVENT END:VCALENDAR