Name: Come and meet the Infor Support Team
Start: 2026-05-18T15:15:00-0500
End: 2026-05-18T17:00:00-0500

For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com

Monday May 18, 2026 3:15pm - 5:00pm CDT

This session gives TUG Connects attendees a valuable opportunity to engage directly with Infor’s support team while also learning about the CareFor Success model. Participants can discuss open cases, recurring challenges, and best practices for maximizing support resources in a candid, face-to-face setting. In addition, Infor will provide an overview on how the Care for Success approach accelerates value and ROI through tailored engagement across Scaled, Professional, and Enterprise tiers—combining digital tools with proactive, expert guidance to reduce risk, prevent disruption, and drive continuous success.

Who should attend:
IT leaders, functional owners, and anyone responsible for driving adoption, realizing value, and getting the most out of their Infor investment.

Speakers

Ed Gilbert

Director, Support Operations, Infor

Experienced Help Desk and Support Management leader with 26 years in the Software industry and 10 plus years as a member of the Infor Support global leadership team. Focused on continuously improving customer experience through innovation, process improvement and teamwork.

Cari Rivan

Sr. Director, Customer Success & Experience, Infor

Cari Rivan is a strategic, cross-functional leader in Customer Success at Infor with deep expertise in operational excellence and AI-driven scale with nearly a decade of SaaS experience. Looking forward to connecting with you all at TUG2026!