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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
Sunday, May 17
 

3:00pm CDT

5:00pm CDT

6:00pm CDT

 
Monday, May 18
 

6:45am CDT

7:00am CDT

8:00am CDT

9:00am CDT

12:00pm CDT

1:00pm CDT

3:15pm CDT

5:00pm CDT

 
Tuesday, May 19
 

6:45am CDT

7:00am CDT

8:00am CDT

8:45am CDT

9:00am CDT

9:15am CDT

9:20am CDT

9:40am CDT

10:00am CDT

10:30am CDT

12:00pm CDT

1:15pm CDT

(519) Gain Clearer Financial Insights from your Infor Data Music Row 5Jordena Tibble (521) Simplify Exemption Certificate Management and Reduce Audit Risk Music Row 4Stephen Swagerty (525) Get Paid in Full: How Purpose-Built EDI Eliminates Chargebacks for Infor Distributors Mockingbird 1Sarah Butler (528) The Best Just Got Better — Introducing the New AI-Enabled WebAccess Mockingbird 2Eric Whitener • Raymond Brooks (532) Beyond Your ERP: Transforming Accounts Receivable with AI Mockingbird 3Matt Thomas (553) Easier PO Management in CSD with SourceDay Cumberland 6Clint McRee (506) From BOMs to browsers: building websites that work as hard as your ERP Old HickoryJon Emerson (507) Modernize Payment Acceptance: A Live Demo of EBizCharge for CSD Cumberland 1-2Matt Rogers (509) Modernizing Payment Processing in Infor CloudSuite Distribution with Securely Broadway A-BAndrew Weith (510) Customer ROI: How Customer Stratification and ProSales Help You Maximize Your Customer Base Music Row 1Tim Plotner • Brian Lombardo (512) Harmony in Motion: AI for Modern Distribution Music Row 2Mary Bennett • Krishna Patwari (515) Frictionless and Simplified E-commerce with Expertek’s FieldRep:  Text Message-based Agentic AI   Music Row 3Jeremiah Curtis (530) Toss the Spreadsheets; IncentViz Redefines Commission and Rebate Management! Cumberland 3Marty Rhodes (533) Unlocking Infor: How to Fix Product Data Without Replacing Your ERP Cumberland 4Bluemeteor • Allyson Larson (535) Bid Prep for CloudSuite Distribution Mockingbird 4Acumen Group • Kareena Dong (538) Warranty: The HVAC and Plumbing Distribution Problem Everyone Has Cumberland 5Continuum • Ben Firman

1:30pm CDT

2:00pm CDT

(105) Current Distribution Trends, Challenges and Opportunities - And How CloudSuite will Help Prepare you for 2027 Music Row 5Mike Fletcher • Steve Levy (127) What the Heck is Agentic AI and How do you Get it? Cumberland 1-2Max Fisher • Sarada Vempati (138) Overview of Robotic Process Automation and Infor Document Processor Solution Mockingbird 2Marcio DeBarros • Somasundaram, Rohan (143) Excel, Reimagined: Using Copilot and AI to Work Faster and Smarter Cumberland 4Jim Spellos (174) Train the Trainer Cumberland 5Brian Munday (262) Infor Document Management for Users & Administrators Music Row 1Brandon Watson (270.1) Best Practices Inventory Management with Grant W. Howard: Part 1 – Improving Product Availability and Customer Fill Rate (Part 2 occurs at 3:30pm Tuesday) Cumberland 3Grant Howard (403) Real Results from Real Data: How Central Pro Supply Grows with Phocas Music Row 3Alexa West • Holly Horner (404) When the Digital Journey Feels Unclear: The Turtle Case Study in Finding Clarity, Priorities, and ROI Music Row 2Jon Emerson (100.1) Charting the Course: Your CSD Roadmap Unlocked! (Also occurs at 2pm Wednesday) Broadway A-BChris Weaver • Brandy Alderman • Julie Baltes (201) GL Accounts Setups, R&D Operator and Journal Originations Mockingbird 1Steve Bloesing • Tara Morrow (209) Managing Tariffs Old HickoryScott Smithson (210) Basic Pricing Setup - How the Hierarchy Works and How to Set It Up Mockingbird 3Della Coffelt (222) Understanding Promise Dates and Ship Dates Mockingbird 4Brent Knull (380) Hands-on Lab - CSD Extensions Music Row 4Jim Hatch (148) User Experience Overview Cumberland 6Peter Johansson • Gustaf Persson

2:45pm CDT

3:00pm CDT

3:30pm CDT

(135) Infor Process Intelligence: A High-level Overview of the Catalogue, Modeler, and Mining capabilities. Mockingbird 3Suresh Jayaraman • Siddharth Chalasani (160) People, Process, THEN Technology- Effective Change Management Music Row 1Sara Weith (244) Data Governance & the Golden Record in the Multiverse Cumberland 6Heather Clark (260) From Paper to Process: Automate Document Workflows Using Infor OS Velocity Cumberland 1-2Alyssa Hall (270.2) Best Practices Inventory Management with Grant W. Howard: Part 2 – Decreasing Inventory, Freight, and Transactional Costs (Part 1 occurs at 2pm Tuesday) Cumberland 3Grant Howard (352) Infor OS API Gateway Mockingbird 1Brandon Watson (401) How Companies on CSD Are Getting More From What They Already Own | A Back to Birst Session Music Row 2“Birst Bill “Payne • Ching Cooper • Craig Vigor • Victoria Christiansen • David Murphy, Agile Dragon (112) Getting the most from CSD: Commonly Under-used Features Broadway A-BDiane Dunbar • Brandon Stacken • Brandy Alderman • Julie Baltes (123) Extending CSD with AI : The Latest AI Technologies and How to Apply Them Music Row 5Kareena Dong, Acumen Group • Andy Oberschmidt (130) AI: Uncovering Your Businesses Patterns Mockingbird 4Scott Whitson (141) Leveraging all Levels of Reporting within the CSD GL Module Mockingbird 2Valerie Vivier (214) Managing Pricing records using PDEM Cumberland 4Kevin Young (226) Infor CPQ (Configure Price Quote) - Picture What's Possible Music Row 3Travis Theel • Konrad Gren (153) CSDe Velocity Suite examples Cumberland 5Andreas Barkarö • Gustaf Persson (372) Hands-on Lab: M3 Workspaces & Contextual Widgets – Enhancing Role-Based Views Music Row 4Mike Fletcher • Peter Johansson

4:15pm CDT

4:30pm CDT

5:00pm CDT

 
Wednesday, May 20
 

7:00am CDT

8:00am CDT

(124) Fundamentals of Generative AI Cumberland 1-2Jim Spellos (132) Exploring Enterprise Automation with Infor Cumberland 4Carsten Steinhoefel • Tanya Gonzalez (166) Management by Objective, Operational Excellence and Smart Measurement with Grant W. Howard Cumberland 3Grant Howard (231) eCommerce Project Management: Prioritizing When Everything Is Urgent Mockingbird 2Molly Williams • Peter Polak, Atwix • Jeremy Ott (350) Infor RPA & Microsoft Power Automate Music Row 3Brandon Watson (406) Turtle Accelerates Quoting and Grows Their Top and Bottom Lines Music Row 2Aung Latt, Canals (146) Your Screen, Your Style: Personalizing CSD Music Row 5Nicole Tack (152) Value+ Solutions for CSD: What it Is and What it Does Mockingbird 3Brian Nigri • Brandy Alderman • Max Fisher (216) Advanced Pricing Setup and Strategies Cumberland 6Della Coffelt (246) Cleaner Data, Better Decisions: Maintaining Product, Vendor and Customer Records Broadway A-BDawn Marie Balukonis (275) Ordering Controls 101: Essential Keys for Managing Your Inventory Cumberland 5Tony Bruckler (281) TWL Inventory Counts Mockingbird 4Jerrold Griffus (302) ISM: Service Workflow Automation Mockingbird 1Scott Westrum (332) New models in M3 (Item restriction, API security, Supplier Rebates, Smart traceability) Old HickoryMike Fletcher • Mikael Forsman (374.1) Hands-on Lab: M3 Experience Designer Basics - Part 1 (Part 2 occurs at 8am Thursday) Music Row 4Peter Johansson • Gustaf Persson (910) Executive Summit Breakfast Music Row 6

8:45am CDT

9:00am CDT

9:15am CDT

9:20am CDT

9:40am CDT

10:00am CDT

10:30am CDT

12:00pm CDT

1:15pm CDT

(502) GL Reporting That Matches the Board's Expectations | A Back to Birst Session Broadway A-BChing Cooper • Bill Payne (514) A Siriusly Deep Dive: Gain Full Control OverYour ERP, eCommerce, & Data Flows Music Row 2Slava Kravchuk (520) Smarter Sales and Operations Insights with Phocas Cumberland 1-2Alexa West • Alex West (522) Automate Tax Compliance from Calculation to Filing Music Row 3Avalara • Michael Dominguez (527) UnForm v11 – AI Powered Document & Data Entry Automation Music Row 4Paul Boushell • Allen Miglore (546) Fix the Friction: Modernizing Quote-to-Cash with Conexiom Cumberland 5Logan Luptak (548) A Smarter Way to Automate Procure-to-Pay  Mockingbird 4Brian Finks (550) Smarter Inventory. Stronger Growth. How Modern Distributors Improve Service while Freeing up Capital Cumberland 6Matt Bordes (552) Unlock the Power of AI in Infor CRM SLX for your sales, service, marketing and operations Old HickoryBryan Marks (518) Introducing CD Audit and CD Schedule Music Row 5Daryl Ziegelman (531) Toss the Spreadsheets; IncentViz Redefines Commission and Rebate Management! Cumberland 3Marty Rhodes (539) Five Departments. One Transaction. Zero Automation - Until Now: How AI Is Eliminating the Real Cost of Manual Returns Mockingbird 1Continuum • Ben Firman (541) How ROC Commerce’s Digital Factory Turns Customers into Long-Term Partners Mockingbird 2ROC Commerce • Michael Benedict (543) Wholesail + Infor CSD: Smarter Onboarding, Better Credit Decisions, Faster Payments Mockingbird 3Wholesail • Eli Chait (545) CSD Extensions - Know Your Options & See What's New! Cumberland 4Acumen Group • Kareena Dong

1:45pm CDT

2:00pm CDT

2:30pm CDT

2:45pm CDT

3:00pm CDT

3:30pm CDT

4:30pm CDT

(126) Building a Successful AI solution - What it Takes to Succeed in the AI Journey Cumberland 5Marcio DeBarros • Tiffany Canada • Max Fisher (333) What's New in ION Integrations Mockingbird 1Jill Papendick • Sheryll Limmex (340) Advanced Extensibility with Mongoose and Workspaces Mockingbird 4Paul Horne • Carsten Steinhoefel (356) Infor OS ION: Processes Available Inside the ION Desk Application Mockingbird 3Brandon Watson (392) Sip, Connect, Succeed: Women in Distribution Social Hour Cumberland 6Sara Weith • Della Coffelt (140) Top 10 Reports for Newbies Music Row 5Brian Kelly (170.2) Mergers & Acquisitions - Part 2 (Part 1 occurs at 4:30pm Tuesday) Music Row 3Carol Shinya • Kathy Lundquist (205) Month-end and Year-end Reporting Cumberland 3Steve Bloesing (258) SAAMM- Understanding and how to use Mass Maintenance tools Broadway A-BErrin Bray (282) TWL Inventory Best Practices-Cycle Counting, Physicals, and More Cumberland 1-2Brian Munday (285) Storeroom Overview - Managing Customer Inventory Mockingbird 2Diane Dunbar • Brandon Stacken (310) Managing a TWL Warehouse - Daily, Weekly Admin tasks Music Row 2Jerrold Griffus (346) Enhancements Roundtable: An open Discussion with Infor on How to Handle CSD Enhancements Cumberland 4Brian Nigri • Chris Weaver • Brandy Alderman • Julie Baltes (379) Hands-on Lab - Tridex Mobile Apps Music Row 4Roger Realsen • Mark Jelencic (158) Ask the Experts Panel - Infor-Led Roundtable Old HickoryOle Rasmussen • Mike Fletcher • Steve Levy

6:00pm CDT

 
Thursday, May 21
 

7:00am CDT

8:00am CDT

(128) Infor Industry AI Agents - Unlocking Value with AI Agents Infused into your Industry Processes. Music Row 1Marcio DeBarros • Max Fisher (162) The Power in the Middle: Building Strong Managers for Lasting Success Cumberland 5Sara Weith (241) Infor OS Data Fabric and DataPond Music Row 2Brandon Watson (351) Unlocking Hyperautomation: RPA and AI Powering Your Business Flows in Infor OS Mockingbird 1Sergio Toxqui (157) Cybersecurity: Managing Security in CSD Music Row 6Meghan Hickman • Kevin Davis (202) Building Better Insights: Setting Up Financials in CSD Analytics Cumberland 3Brian Kelly (265) IDM Utility Overview Music Row 3Scott Whitson (274) Process Mining in Depth: Procure to Pay - A Deep Dive into the Purchasing Side of Process Mining Mockingbird 3Suresh Jayaraman • Siddharth Chalasani (283) From Chaos to Clarity: How Product Attributes Orchestrate Harmony in CloudSuite Distribution. Music Row 5John Kociuba (286) Managing Inbound EDI Acknowledgements: EDI 855 Cumberland 1-2Dave Rumsch • Lacey Holtz (301) Infor Service Management (ISM) Roadmap Cumberland 4Brian Nigri • Scott Westrum • Brandy Alderman (306) Mastering TWL Warehouse Zones: Optimize Space, Speed and Accuracy Mockingbird 4Andrew Weith (316) Getting the most from TWL H5 functionality Mockingbird 2Sara Arnould (323) Managing your Data Conversions Cumberland 6Errin Bray (154) Drive ESG success with Infor Strategy Planning, and Execution Application Old HickoryOle Rasmussen • Andreas Barkarö (374.2) Hands-on Lab: M3 Experience Designer Basics - Part 2 (Part 1 occurs at 8am Wednesday) Music Row 4Peter Johansson • Gustaf Persson

9:15am CDT

9:25am CDT

9:45am CDT

10:00am CDT

11:15am CDT

(120) Infor AI Today - Solutions and Tomorrow's Roadmap - How is AI Changing the Way we Work Music Row 3Marcio DeBarros • Max Fisher (163) Bringing it All Together: Change, EQ, & Project Management in Action Mockingbird 3Sara Weith (243) Data Fabric Progression and Preview of What is Coming Music Row 2Tiffany Canada • Jill Papendick (256) Vendor Inventory Feeds 2.0: Integrating Supplier Data into ERP & eCommerce Mockingbird 1Brandon Scordino • Brendan Cameron (268) Document Output Management and Managing Forms Templates in IDM Cumberland 5Roger Realsen (330) Best Practices: Building your Digital Experience using InforOS Cumberland 3Brian Nigri (347) Managing APIs Cumberland 6Carsten Steinhoefel • Sheryll Limmex (354) 5 ION scripts that will supercharge your dataflows Music Row 6Rob Thayer (108.2) Exciting New Functionality in CSD (Also occurs at 8am Tuesday) Broadway A-BSally Main • Julie Baltes (151) Planning the Perfect Event: CSD Event Triggers and Actions Cumberland 1-2Andrew Miller (217) How YOU can use Agentic AI in your daily workflow in distribution Cumberland 4Jeremiah Curtis (220) Give Order Entry a Boost - Revisiting Lesser Used Features Music Row 5Errin Bray (305) Serials, Lots, Kits- OH MY! Music Row 1Lauren Bruckler (362) CloudSuite Distribution: EDI Mockingbird 4Jim Hatch (155) Strategic Supply Chain Planning for M3 ERP customers in a World of Continuous Disruption Old HickoryJohn Mercer (358) Process Mining for CSDe and M3 Mockingbird 2Suresh Jayaraman

12:00pm CDT

1:00pm CDT

 
Friday, May 22
 

8:00am CDT

 
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