Harmony at TUG CONNECTS 2026

Are you missing the biggest opportunity in your quote to cash process? 
 
In a market where costs are rising and margins are shrinking, efficiency is no longer optional. Yet most efforts focus on the wrong end of the process, leaving hidden costs, delays, and friction untouched where it hurts most. This session challenges manufacturing and distribution leaders to look upstream, where the biggest opportunity in your operation may not be where you expect it.
 
You'll walk away with:

- Revealing insights into where cost, capacity, and margin quietly erode in order-to-cash
- A framework to reduce operational friction while actively improving customer experience
- A sharper lens on ROI that goes beyond headcount to capacity, retention, and revenue impact
- Practical metrics for measuring predictability and consistency, not just speed
- An understanding of how fixing the first mile creates outsized impact across your entire operation