Forward orders are automated. Returns are not. A return must undo every step of a transaction that touched your sales team, customer service, purchasing, warehouse, and finance - all simultaneously, all manually. The result: missed vendor credits, AR disputes, and a labor cost that doesn't show up cleanly on any single line of your P&L.
This session shows how AI is finally closing that gap - and how distributors across HVAC, plumbing, electrical, and industrial are using it to calculate, and eliminate, the true cost of their returns process.
