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Harmony at TUG CONNECTS 2026
Harmony at TUG CONNECTS 2026
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TUG CONNECTS 2026,
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Benn Harms
Plumbing & Heating Wholesale
Integrator / Director of Operations
Sioux Falls, SD
pandhwholesale.com
Find me on
LinkedIn
About me
Monday
, May 18
6:45am
CDT
Presenter's Safety and Security Briefing
Broadway A-B
Lauren Brown
7:00am
CDT
First Time at TUG Connects? Start Here.
Music Row 5
Lauren Brown • Sara Weith • Mark Rhodes
8:00am
CDT
Products and Pricing Network Meeting
Cumberland 1-2
Brian Nigri • Kevin Young
12:00pm
CDT
Lunch in Legends Ballroom
Legends Ballroom
1:00pm
CDT
HVACR Network Meeting
Music Row 4
Erica Svahnberg • Randy Holland
Inventory Management Group Network Meeting
Cumberland 3-4
Grant Howard • Brandy Meeker • Diane Dunbar • Mike Prestash • Josh Serwe • Brandy Alderman
WMS Network Meeting
Music Row 3
Chris Oliver • Jerry Beaston • Francis Brault
5:00pm
CDT
Happy Hour in the Solutions Center
Broadway Ballroom
Tuesday
, May 19
7:00am
CDT
Breakfast in Legends Ballroom
Legends Ballroom
8:00am
CDT
(129) Discover the Latest AI Enabled Software Development Tools for CSD
Mockingbird 4
Andrew Mostello
(172) Best Practices to Streamline your Day-to-Day Operations
Broadway A-B
Steve McEnany
9:15am
CDT
(508) TWL Housekeeping Dashboards with ASW Global Consulting
Music Row 5
Andrew Weith • Lauren Bruckler • Alex Parisi
9:40am
CDT
(620) Spark Session: Why Fixing Your Internal Warranty Process Will Never Be Enough
Theater 2, Solutions Center
Continuum • Ben Firman
10:00am
CDT
(614) Spark Session: AI for CSD - The Formula for Success
Theater 1, Solutions Center
Acumen Group • Kareena Dong
10:30am
CDT
General Session in the Country Music Hall of Fame Theater
Country Music Hall of Fame Theater
Josh Linkner
12:00pm
CDT
Lunch in Legends Ballroom
Legends Ballroom
1:15pm
CDT
(506) From BOMs to browsers: building websites that work as hard as your ERP
Old Hickory
Jon Emerson
(538) Warranty: The HVAC and Plumbing Distribution Problem Everyone Has
Cumberland 5
Continuum • Ben Firman
2:00pm
CDT
(127) What the Heck is Agentic AI and How do you Get it?
Cumberland 1-2
Max Fisher • Sarada Vempati
(222) Understanding Promise Dates and Ship Dates
Mockingbird 4
Brent Knull
2:45pm
CDT
Afternoon Break in the Solutions Center
Broadway Ballroom
3:00pm
CDT
(605) Spark Session: Where Are You Losing Revenue in Your ERP? (Live Preview)
Theater 1, Solutions Center
Atwix • Peter Polak
3:30pm
CDT
(270.2) Best Practices Inventory Management with Grant W. Howard: Part 2 – Decreasing Inventory, Freight, and Transactional Costs (Part 1 occurs at 2pm Tuesday)
Cumberland 3
Grant Howard
4:30pm
CDT
(314) WLIT & Daily TWL Housekeeping
Music Row 2
Sara Arnould
5:00pm
CDT
Happy Hour in the Solutions Center
Broadway Ballroom
Wednesday
, May 20
7:00am
CDT
Breakfast in Legends Ballroom
Legends Ballroom
8:00am
CDT
(166) Management by Objective, Operational Excellence and Smart Measurement with Grant W. Howard
Cumberland 3
Grant Howard
(246) Cleaner Data, Better Decisions: Maintaining Product, Vendor and Customer Records
Broadway A-B
Dawn Marie Balukonis
(275) Ordering Controls 101: Essential Keys for Managing Your Inventory
Cumberland 5
Tony Bruckler
8:45am
CDT
Open time in Solutions Center
Broadway Ballroom
9:00am
CDT
(603) Spark Session: Game Changers! The CSD Extensions You Need to Know
Theater 1, Solutions Center
Acumen Group • Kareena Dong
9:20am
CDT
(618) Spark Session: Beyond Sales Order Entry - Automating Key Operational Workflows
Theater 2, Solutions Center
Aung Latt, Canals • Canals
9:40am
CDT
(616) Spark Session: CLEAR: A Framework for Becoming Data Driven with AI
Theater 2, Solutions Center
OrangeQuery • Mark Henson
10:00am
CDT
(612) Spark Session: Unlocking Infor: How to Fix Product Data Without Replacing Your ERP
Theater 2, Solutions Center
Bluemeteor • Allyson Larson
10:30am
CDT
General Session in the Country Music Hall of Fame Theater
Country Music Hall of Fame Theater
12:00pm
CDT
Lunch in Legends Ballroom
Legends Ballroom
1:15pm
CDT
(520) Smarter Sales and Operations Insights with Phocas
Cumberland 1-2
Alexa West • Alex West
(550) Smarter Inventory. Stronger Growth. How Modern Distributors Improve Service while Freeing up Capital
Cumberland 6
Matt Bordes
2:00pm
CDT
(273) Dead Stock, Surplus – Roundtable
Mockingbird 4
Josh Serwe
(377) Hands-on TWL Lab - Part 1
Music Row 4
Tony Bruckler
(335) Configuration Management
Old Hickory
Mike Fletcher • Gustaf Persson
2:45pm
CDT
Afternoon Break in the Solutions Center
Broadway Ballroom
3:00pm
CDT
(604) Spark Session: Stop guessing, start showing up: how to make AI search work for your B2B brand
Theater 2, Solutions Center
Americaneagle.com • Jonathan Tenpenny
3:30pm
CDT
(378) Hands-on TWL Lab - Part 2
Music Row 4
Tony Bruckler
4:30pm
CDT
(140) Top 10 Reports for Newbies
Music Row 5
Brian Kelly
(282) TWL Inventory Best Practices-Cycle Counting, Physicals, and More
Cumberland 1-2
Brian Munday
Thursday
, May 21
8:00am
CDT
(306) Mastering TWL Warehouse Zones: Optimize Space, Speed and Accuracy
Mockingbird 4
Andrew Weith
(316) Getting the most from TWL H5 functionality
Mockingbird 2
Sara Arnould
9:45am
CDT
(622) Spark Session: From ERP-Centric to Customer-Centric: Why Ecommerce Is Now a Core System
Theater 1, Solutions Center
ROC Commerce • Michael Benedict
10:00am
CDT
(122.2) AI for Distribution - How Our Customers are Using It (Also occurs at 3:30pm Wednesday)
Cumberland 1-2
Brian Nigri • Brandy Alderman • Max Fisher
(373) Hands-On Lab: Creating Distribution Analytics in Birst
Music Row 4
Craig Vigor
(272) Inventory Management Tips and Tricks Roundtable
Old Hickory
Brandy Meeker
(312) Keeping CSD and TWL in Sync
Cumberland 3
Andrew Weith
11:15am
CDT
(330) Best Practices: Building your Digital Experience using InforOS
Cumberland 3
Brian Nigri
(151) Planning the Perfect Event: CSD Event Triggers and Actions
Cumberland 1-2
Andrew Miller
(220) Give Order Entry a Boost - Revisiting Lesser Used Features
Music Row 5
Errin Bray
(305) Serials, Lots, Kits- OH MY!
Music Row 1
Lauren Bruckler
12:00pm
CDT
Lunch in Legends Ballroom
Legends Ballroom
1:00pm
CDT
TECH DAY: Engineering the Experience: Widgets, Workspaces, and Infor Portal
Music Row 5
Paul Horne • Sheryll Limmex
Friday
, May 22
8:00am
CDT
TECH DAY: Empower & Extend: Crafting Seamless, Secure Apps in the Infor Ecosystem
Music Row 3
Paul Horne • Carsten Steinhoefel
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