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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
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(301) Infor Service Management (ISM) Roadmap
Thursday May 21, 2026 8:00am - 8:45am CDT
TBD
Your sales organization needs tools that harmonize customer expectations with margin, availability, and execution. In this roadmap session, we’ll walk through what’s coming in ISM and how distributors can plan to take advantage of new capabilities. Learn which enhancements can reduce friction in quoting and ordering, improve customer experience, and strengthen alignment between sales, pricing, and supply. Leave with a forward-looking view that supports smarter investment planning and adoption timing.
Speakers
avatar for Scott Westrum

Scott Westrum

Infor
I am a Sr. Business Analyst and Quality Manager for Infor Service Management, and have been working with the application for 25 years.  I'm focused on designing business solutions by emphasizing quality metrics in the entire development life cycle.  When I'm not working, I enjoy... Read More →
avatar for Brandy Alderman

Brandy Alderman

Director, Product Management, Infor
Hi!  Most of you know who I am, but for those of you who don't...  I'm the Product Manager for CSD which includes ISM, POD, Storeroom, and TWL.

I've been a customer, a partner, and now a product manager and have been using CSD/SX.e for 25 years now.

I work with partners, customers, and your TUG leadership to identify priority features for CSD and work hand-in-hand with development to establish the roadmap for the future... Read More →
avatar for Brian Nigri

Brian Nigri

Infor, Infor
I have dedicated my almost 30-year career at Infor to helping distributors succeed in our ever-changing technology environment.  My most recent focus has been in cloud technologies which can help drive transformations though innovations in Process Automation, Analytics, and Artificial... Read More →
Thursday May 21, 2026 8:00am - 8:45am CDT
TBD
  CSD / SX.e, WMS / ISM / Operations

Attendees (15)


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