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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
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Monday, May 18
 

9:00am CDT

eCommerce Network Meeting
Monday May 18, 2026 9:00am - 12:00pm CDT
Join your peers in the eCommerce & Digital Marketing Network Group for a practical, high-energy session designed to help distributors share ideas, compare approaches, and walk away with strategies you can actually put to work.
This year’s session features more roundtable discussion time than ever before, a member showcase packed with real-world examples, and dedicated open networking to close out the morning.

Session Agenda

9:00 AM – 10:00 AM | Introductions, Network Update & Member Showcase

We’ll kick things off with quick introductions and a brief network update, including a high-level recap of key B2B eCommerce trends, learnings from 2025, and what lies ahead.
From there, we’ll move directly into the Member Showcase, where TUG members will share real features and functionality they have customized, what they changed, why they did it, and the results they have seen. Each presenter will share a short demo or walkthrough followed by Q&A.

Member Showcase Presenters:
  • Andrew Rentz, Chamberlain Oil Co., Inc. | AI-Powered Search: Rules, Logic, and Real Results
    Gain an inside look at how Chamberlain Oil integrates AI search with real-world rules and logic to improve search results, speed up navigation, and deliver a better user experience.
  • Molly Williams, Digital Sales & IT Manager, Centro Solves | Turning Complex Products into Simple Choices
    See how Centro Solves created a guided, configurator-like shopping experience for technical product lines without a dedicated configurator tool, with live examples and a look at the impact for both customers and vendors.
  • Jason Schoulte, IT Project Manager, Schimberg | Vendor Managed Inventory Through the eCommerce Mobile App
    Find out how Schimberg eliminated paper-based processes and simplified its Vendor Managed Inventory service through its eCommerce mobile app.

10:15 AM – 11:30 AM | Roundtable Discussion

We are expanding what worked so well last year with an extended roundtable designed to maximize peer conversation, practical idea sharing, and open discussion around the challenges and opportunities shaping B2B eCommerce and digital marketing.
Small-group breakouts will explore what is actually moving the needle in eCommerce today, where manufacturers and distributors are still misaligned on product content, how customer expectations are changing, which KPIs truly matter, and how teams are proving the value of digital internally. Conversations may also cover AI use cases, personalization, friction in the digital customer journey, sales and eCommerce alignment, manufacturer-distributor partnerships, and digital marketing tactics that are no longer worth the effort.
Each group will have the opportunity to discuss real-world experiences, compare what is working versus not working, and share key takeaways back with the full group.

11:30 AM – 12:00 PM | Wrap-Up & Open Networking
We’ll close with a group wrap-up to capture key takeaways from the morning, followed by open networking time to continue conversations and connect with fellow members.
Speakers
avatar for Scott Detar

Scott Detar

eCommerce Development / Management, E.B. Bradley Co.

avatar for Molly Williams

Molly Williams

Digital Sales and IT Manager, Centro


avatar for Jeremy Ott

Jeremy Ott

Sr. Digital Integration Architect, Vallen


Monday May 18, 2026 9:00am - 12:00pm CDT
TBD

1:00pm CDT

Automotive / Heavy Duty Network Meeting
Monday May 18, 2026 1:00pm - 1:45pm CDT
Join us for the Automotive / Heavy Duty Network meeting.

Agenda:
Leadership going forward.  Do we want to go forward and if so need others to step up to help
Topics discussed last time and solutions deployed for them


Speakers
avatar for Daryl Ziegelman

Daryl Ziegelman

CTO, Central Data
Daryl Ziegelman is the CTO at Central Data, a full-service Channel and Alliance partner specializing in getting clients to the cloud.  With over 35 years of experience in distribution as a consultant, Daryl has worked with Trend / SX.e / CSD for 25 years.

He joined Central Data i... Read More →
Monday May 18, 2026 1:00pm - 1:45pm CDT
TBD

1:00pm CDT

HVACR Network Meeting
Monday May 18, 2026 1:00pm - 2:45pm CDT
Welcome to the HVAC Network Meeting at TUG Connects 2026!This session brings together HVAC professionals from across the TUG community to share insights, exchange best practices, and tackle the topics that matter most to our industry.

Agenda:
1:00 – 1:10 – Intro’s, housekeeping
1:10 – 1:30 - Co-Development Collaboration or ERS system. Making sure we get what we need into CSD.
1:30 – 1:45 - Infor’s Product Recommender – demo from Randy
1:45 – 2:00 – break
2:00 – 2:20 – Credit card processing, new options and features CenPos-Kodaris-EBizCharge
2:20 – 2:45 – Extensions and Q&D’s – best tools that nobody knows about

Speakers
avatar for Erica Svahnberg

Erica Svahnberg

MIS, Charles D Jones & Co., Inc

RH

Randy Holland

Director of Technology, Crescent Parts & Equipment
Randy Holland is Director of Technology at Crescent Parts & Equipment, where he leads technology strategy to support business growth and operational efficiency. With over 23 years at the company, he has led major initiatives including an ERP upgrade, e-commerce enhancements, and multiple... Read More →
Monday May 18, 2026 1:00pm - 2:45pm CDT
TBD

1:00pm CDT

Reporting & Analytics Network Meeting
Monday May 18, 2026 1:00pm - 5:00pm CDT
Welcome to the TUG Reporting & Analytics Network Meeting — and to TUG CONNECTS 2026! This is your community for sharing insights, swapping best practices, and connecting with fellow Infor users who rely on reporting and analytics to keep their operations running smoothly. Let's get started!


  • 1:00pm:  Introductions and agenda overview
  • 1:15pm:  Customer case studies
    • Dragon Pack® - Operations, Bjoern Stammerjohann - Master
    • Phocus, Andrew Carlson - Medart
  • 1:45: Orange Query product demo
  • 2:00pm:  Break
  • 2:10pm:  Infor Data Platform Roadmap and Update
    • Hear about the new and exciting capabilities within the Infor Data Platform and Cloudsuite Analytics. We will be highlighting new capabilities with GenAI and our exciting analytics roadmap.
  • 2:45pm:  Break
  • 3:15pm:  Audit solution offerings
    • Infor CSD Audit
    • Central Data Audit
    • DataAnalytics Audit Workcenter by Aktion
    • Dragon Pack® - Audit by Agile Dragon Group
  • 4:30pm: Infor Embedded Analytics
    • See how you can use widgets and Infor context capabilities to bring analytics and data into your everyday workflow.

Speakers
avatar for Jodie Jones

Jodie Jones

Business Analyst, Toro

Monday May 18, 2026 1:00pm - 5:00pm CDT
TBD

3:15pm CDT

Come and meet the Infor Support Team
Monday May 18, 2026 3:15pm - 5:00pm CDT
This session gives TUG Connects attendees a valuable opportunity to engage directly with Infor’s support team while also learning about the CareFor Success model. Participants can discuss open cases, recurring challenges, and best practices for maximizing support resources in a candid, face-to-face setting. In addition, Infor will provide an overview on how the Care for Success approach accelerates value and ROI through tailored engagement across Scaled, Professional, and Enterprise tiers—combining digital tools with proactive, expert guidance to reduce risk, prevent disruption, and drive continuous success.

Who should attend:
IT leaders, functional owners, and anyone responsible for driving adoption, realizing value, and getting the most out of their Infor investment.

Speakers
avatar for Ed Gilbert

Ed Gilbert

Director, Support Operations, Infor
Experienced Help Desk and Support Management leader with 26 years in the Software industry and 10 plus years as a member of the Infor Support global leadership team.  Focused on continuously improving customer experience through innovation, process improvement and teamwork.
avatar for Cari Rivan

Cari Rivan

Sr. Director, Customer Success & Experience, Infor
Cari Rivan is a strategic, cross-functional leader in Customer Success at Infor with deep expertise in operational excellence and AI-driven scale with nearly a decade of SaaS experience. Looking forward to connecting with you all at TUG2026!
avatar for Theresa Heinz

Theresa Heinz

VP, Customer Success & Experience, Infor
Monday May 18, 2026 3:15pm - 5:00pm CDT
TBD
 


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