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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
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Wednesday, May 20
 

7:00am CDT

Breakfast in Legends Ballroom
Wednesday May 20, 2026 7:00am - 8:00am CDT
Join us for a healthy breakfast in the Legends Ballroom (2nd floor)
Wednesday May 20, 2026 7:00am - 8:00am CDT
TBD

7:00am CDT

Registration Desk Open
Wednesday May 20, 2026 7:00am - 6:00pm CDT
Come here to register when you arrive, ask questions about the conference, restaurants, etc., or just to visit with our friendly team members who are always happy to see you! Open daily during conference hours.
Wednesday May 20, 2026 7:00am - 6:00pm CDT
TBD

8:00am CDT

(124) Fundamentals of Generative AI
Wednesday May 20, 2026 8:00am - 8:45am CDT
Generative AI isn’t just transforming how we work, it’s reshaping how decisions are made, tasks are completed, and roles evolve. From practical prompting techniques that improve productivity to emerging AI agents that can research, plan, and support real work, the technology is advancing rapidly. Amid the hype and concern, one reality is clear: AI doesn’t replace people. It changes what effective work looks like.

In this fast-paced, practical session, participants will explore the AI capabilities that matter most right now. You’ll see how prompting and agent-based systems are influencing modern workflows, learn about the latest tools for you to use, and how to stay relevant through your use of AI.
Speakers
avatar for Jim Spellos

Jim Spellos

Meeting U

Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(132) Exploring Enterprise Automation with Infor
Wednesday May 20, 2026 8:00am - 8:45am CDT
Learn how Infor accelerates enterprise automation with innovative capabilities designed to deliver faster business value. This session highlights current features such as Review Center, concurrent runtimes that significantly reduce automation time for key processes like invoice processing and vendor management, enhanced custom execution log messages, and developer experience upgrades in RPA Studio.

You’ll also get a preview of upcoming innovations like Serverless RPA, RPA extensions, and global automation packages designed to significantly reduce time to value and accelerate automation at scale.
Speakers
avatar for Carsten Steinhoefel

Carsten Steinhoefel

Principal Solution Architect, Infor

avatar for Tanya Gonzalez

Tanya Gonzalez

Sr Director of Product Management, Infor
Tatiana (Tanya) Gonzalez is the Sr. Director of Product Management for Infor Industry Cloud Platform, overseeing Artificial Intelligence (AI) technologies, including Generative AI, Machine Learning, Optimization and Robotic Process Automation (RPA), enabling the future of Agent driven... Read More →
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(166) Management by Objective, Operational Excellence and Smart Measurement with Grant W. Howard
Wednesday May 20, 2026 8:00am - 8:45am CDT
Many distributors operate without a clear framework for measuring performance or tracking progress toward their goals. Without proper metrics, companies drift—uncertain of their current position, destination, or whether they've arrived. In today's competitive environment, distributors must leverage metrics, measurements, and objectives to drive performance and achieve tangible results. When implemented correctly, these tools create systematic improvements in accuracy, consistency, and efficiency, ultimately strengthening profitability, enabling smart growth, and enhancing the customer experience.

Join distribution expert Grant Howard of the Grant W. Howard Company for a transformative session on using metrics, measurements, and objectives to generate real results. Grant will identify the critical metrics your company should monitor, demonstrate how to set achievable objectives, and outline proven strategies for reaching them. The discussion will cover business intelligence, analytics, dashboards, KPIs, scorecards, performance indicators, management by exception, and other essential tools. You'll explore practical approaches for improving your bottom line, elevating customer experience, and unlocking growth potential.

This session is platform-agnostic and valuable to all distributors, regardless of which Infor systems you use. Don't miss this high-impact opportunity to learn what it takes to move the needle and drive meaningful results in your organization.

Grant Howard is a recognized authority in the distribution industry, specializing in inventory management, operational excellence, systems optimization, and driving profits, customer satisfaction, and growth. With extensive hands-on distribution experience and service on multiple boards of directors and advisory boards, Grant brings a comprehensive perspective—from the warehouse floor to the executive suite. His results-driven approach delivers outcomes rather than leaving success to chance.
Speakers
avatar for Grant Howard

Grant Howard

Grant W. Howard Co.
Grant Howard is a distribution industry authority and expert on inventory management, operational excellence and systems utilization; as well as driving profits, customer experience and growth potential to new levels.  Grant has over 25 years of practical hands-on distribution experience... Read More →
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(231) eCommerce Project Management: Prioritizing When Everything Is Urgent
Wednesday May 20, 2026 8:00am - 8:45am CDT
When every stakeholder has a top priority, how do you decide what actually gets done first?

Join this dynamic panel discussion as practitioners from both the distributor and partner/vendor sides of eCommerce share strategies for managing competing demands, aligning teams, and delivering results, even when the roadmap feels like it's on fire.

Moderated by Slava Kravchuk (Founder & CEO, Atwix), this session brings together three perspectives on the same critical challenges:

  • Peter Polak, Delivery Director, Atwix (Partner/Vendor Perspective)
  • Molly Williams, PMP, Digital Sales & IT Manager, Centro, Inc. (Distributor Perspective)
  • Jeremy Ott, Sr. Digital Integration Architect, Vallen (Distributor Perspective)
 
Topics will include:

  • Prioritization frameworks and tools for eCommerce projects
  • Stakeholder alignment, trade-offs, communications and managing expectations across teams
  • Technical debt management and when to address it
  • Real-world lessons
  • Audience Q&A

Whether you're deep in an eCommerce build or planning your next phase, this panel offers candid, experience-backed insights you can put to work immediately.



Speakers
avatar for Molly Williams

Molly Williams

Digital Sales and IT Manager, Centro


avatar for Peter Polak, Atwix

Peter Polak, Atwix

Director of Delivery, Atwix

avatar for Jeremy Ott

Jeremy Ott

Sr. Digital Integration Architect, Vallen


Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(350) Infor RPA & Microsoft Power Automate
Wednesday May 20, 2026 8:00am - 8:45am CDT
Learn how Infor RPA and Microsoft Power Automate can reduce manual work and standardize repeatable processes through automation. This session highlights how each platform approaches workflow design, where cloud versus desktop automation fits, and practical patterns for connecting systems and handling exceptions—so you can confidently evaluate use cases and start building.
Speakers
avatar for Brandon Watson

Brandon Watson

VP, Tridex Systems
Tridex Systems is an Infor Alliance Partner working in the Distribution space for 17 years. We can help with on-prem network and server support, also CSD Migrations and anything to deal with CloudSuite InforOS and all of the tertiary applications. 
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(406) Turtle Accelerates Quoting and Grows Their Top and Bottom Lines
Wednesday May 20, 2026 8:00am - 8:45am CDT
Using Canals, Turtle nearly tripled their win rate, boosted sales productivity, and decreased customer response times. Learn about their journey from manually keying every order into Infor SX.e to clearing multiple orders in minutes and see a demo of the technology that’s helping them stand out from the competition.

Key takeaways:
  1. How Turtle automated quoting and order entry even without a PIM
  2. The process from proof-of-concept to implementation and rollout
  3. What the day-to-day looks like for a sales rep in Canals
Speakers
avatar for Aung Latt

Aung Latt

Sales, Canals
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(146) Your Screen, Your Style: Personalizing CSD
Wednesday May 20, 2026 8:00am - 8:45am CDT
CSD gives you the flexibility to make your workspace truly your own! In this session, we’ll explore how to personalize your CSD experience so you can work smarter, faster, and in a way that fits your unique style.

You’ll learn how to:
* Customize layouts, grids, and columns for your workflow
* Create favorites and shortcuts to access what you use most
* Adjust your display settings for a cleaner, more efficient view
* Save personalized settings that make your day-to-day tasks easier

Whether you prefer simplicity or detail, this session will help you make CSD feel like it was built just for you.
Speakers
avatar for Nicole Tack

Nicole Tack

Director of ERP, Republic Electric
Nicole Tack is a business professional focused on improving operational efficiency, communication, and ERP system adoption—especially during periods of change. She helps teams navigate new processes while identifying opportunities for long-term improvement. Nicole is a returning... Read More →
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(152) Value+ Solutions for CSD: What it Is and What it Does
Wednesday May 20, 2026 8:00am - 8:45am CDT
Value+ is about accelerating outcomes, not adding complexity. This session explains what Value+ solutions for CSD are, how they fit into your environment, and where they can deliver rapid distributor value—productivity, accuracy, visibility, and customer experience. We’ll connect each capability to practical distribution scenarios and show how Value+ can help harmonize processes across departments while reducing time-to-benefit. Expect clear guidance on what to adopt first and how to build momentum.
Speakers
avatar for Brian Nigri

Brian Nigri

Infor, Infor
I have dedicated my almost 30-year career at Infor to helping distributors succeed in our ever-changing technology environment.  My most recent focus has been in cloud technologies which can help drive transformations though innovations in Process Automation, Analytics, and Artificial... Read More →
avatar for Brandy Alderman

Brandy Alderman

Director, Product Management, Infor
Hi!  Most of you know who I am, but for those of you who don't...  I'm the Product Manager for CSD which includes ISM, POD, Storeroom, and TWL.

I've been a customer, a partner, and now a product manager and have been using CSD/SX.e for 25 years now.

I work with partners, customers, and your TUG leadership to identify priority features for CSD and work hand-in-hand with development to establish the roadmap for the future... Read More →
MF

Max Fisher

Directory, Product Management - Velocity Suite, Infor

Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(216) Advanced Pricing Setup and Strategies
Wednesday May 20, 2026 8:00am - 8:45am CDT
This session builds upon what you already know about the pricing hierarchy to help you understand the many other tools available to help you implement and manage your pricing strategy.
Speakers
avatar for Della Coffelt

Della Coffelt

Consultant, Carrier Enterprise
I am a business consultant at heart, always looking for ways to improve a process, solve a problem and new ways to use technology.  I've worked with the SXe/CSD  application since the old green screen days and I'm very happy with the technology progression I've seen.  I've been... Read More →
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(246) Cleaner Data, Better Decisions: Maintaining Product, Vendor and Customer Records
Wednesday May 20, 2026 8:00am - 8:45am CDT
"Garbage in, garbage out" plagues both your master records and your daily transactions. This session tackles the dual challenge of system integrity and process accuracy.
Speakers
avatar for Dawn Marie  Balukonis

Dawn Marie Balukonis

Program/Project Manager, Acumen Group

Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(275) Ordering Controls 101: Essential Keys for Managing Your Inventory
Wednesday May 20, 2026 8:00am - 8:45am CDT
Breaking down the building blocks to better understand how to set up and manage the keys to effectively manage your inventory assets.
Speakers
avatar for Tony Bruckler

Tony Bruckler

Lead Consultant, ASW Global Consulting
Hey Tuggers!  Glad to be back this year.  
I've been coming to Tug for the last 15 years.  The first 10 was as a user and the last 5 has been as a vendor sponsor/speaker.  Being on both sides of the table, I understand what users are looking for when they attend these conferences.  I'll be providing real world knowledge/experi... Read More →
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(281) TWL Inventory Counts
Wednesday May 20, 2026 8:00am - 8:45am CDT
Get a clear, practical walkthrough of how to prepare for and execute physical inventory and cycle counts in TWL with confidence. This session covers best practices for setup, execution, and reconciliation to minimize disruption and improve inventory accuracy. Walk away with tips you can apply immediately to keep operations running smoothly and data reliable.
Speakers
avatar for Jerrold Griffus

Jerrold Griffus

Principal ERP/WMS Application Consultant, Aktion Associates
I work with a team of Application Consultants implementing ERP CSD/SXE & the TWL WMS Application.
I have been working with CSDSxe & TWL for ~24 years now, (8.5 years as customer managing a Contact Lens Distribution Warehouse prior to coming to work for Aktion)
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(302) ISM: Service Workflow Automation
Wednesday May 20, 2026 8:00am - 8:45am CDT
Discover the key insights provided by the new Service Manager Workspace and how you can use them to accelerate your servicing needs.
Key Takeaways: 1) Explain how to use the various elements of the Workspace 2) Understand how each element can accelerate your equipment service 3) Identify how the workspace can assist with workflow automation.
Speakers
avatar for Scott Westrum

Scott Westrum

Infor
I am a Sr. Business Analyst and Quality Manager for Infor Service Management, and have been working with the application for 25 years.  I'm focused on designing business solutions by emphasizing quality metrics in the entire development life cycle.  When I'm not working, I enjoy... Read More →
Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(332) New models in M3 (Item restriction, API security, Supplier Rebates, Smart traceability)
Wednesday May 20, 2026 8:00am - 8:45am CDT
This session presents new M3 business models and functions that improve control, security, and efficiency through item restrictions, API security, supplier rebates, and smart traceability.
Speakers
avatar for Mike Fletcher

Mike Fletcher

Product Director, Infor

avatar for Mikael Forsman

Mikael Forsman

VP Solution Consulting, Infor
Mikael have been in the ERP space for distributers and more for +25 years, supporting clients in North America as well around the world.

Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(374.1) Hands-on Lab: M3 Experience Designer Basics - Part 1 (Part 2 occurs at 8am Thursday)
Wednesday May 20, 2026 8:00am - 8:45am CDT
In this hands-on Academy session, you will learn the fundamentals of M3 Experience Designer by enhancing the standard Customer Support Center application. Step by step, you will add real-time delivery and credit indicators, configure data services, and create interactive filters. By the end of the session, you will understand how to extend standard M3 applications to surface the operational insights that matter most to your business.

Ideal for business and IT professionals, including process owners and key users, who are new to Experience Designer.
Speakers
avatar for Peter Johansson

Peter Johansson

Director, Demo Services, Infor

avatar for Gustaf Persson

Gustaf Persson

Product Manager, Infor
Product Manager Infor M3 Innovation - Value+, Velocity Suite, M3 GenAI Agents and Integration among other things.

Wednesday May 20, 2026 8:00am - 8:45am CDT
TBD

8:00am CDT

(910) Executive Summit Breakfast
Wednesday May 20, 2026 8:00am - 9:00am CDT
Join your fellow Summit attendees for a private breakfast.
Wednesday May 20, 2026 8:00am - 9:00am CDT
TBD

8:45am CDT

Open time in Solutions Center
Wednesday May 20, 2026 8:45am - 10:30am CDT
This time is dedicated to our sponsor partners. Attend a sponsor demo or just relax and spend time getting to know our partner and solutions they have to help improve your business. Snacks and drinks will be served.
Wednesday May 20, 2026 8:45am - 10:30am CDT
TBD

9:00am CDT

(606) Spark Session: What’s Really Happening Between Your Systems?
Wednesday May 20, 2026 9:00am - 9:15am CDT
Most companies rely on multiple systems, ERP, eCommerce, CRM, but lack visibility into how data actually flows between them. In this session, we’ll introduce you to Sirius, designed to connect and control your systems while giving you full transparency into your data. This is a quick look at how businesses can reduce errors, improve operations, and unlock more value from their existing technology.
Speakers
FR

Francisco Reyes, Atwix

Sales Director, Atwix

Wednesday May 20, 2026 9:00am - 9:15am CDT
Theater 2, Solutions Center

9:00am CDT

(603) Spark Session: Game Changers! The CSD Extensions You Need to Know
Wednesday May 20, 2026 9:00am - 9:15am CDT
This is the CSD extensions highlight reel you've been asking us for. We will review the year-over-year MVP's in CSD extensions + share our picks for the 2026 newcomers that you need to know about. This could be the most valuable 15 minutes you spend at TUG, so get this SPARK on your agenda now!
Speakers
avatar for Kareena Dong, Acumen Group

Kareena Dong, Acumen Group

Vice President, Acumen Group

Wednesday May 20, 2026 9:00am - 9:15am CDT
Theater 1, Solutions Center

9:00am CDT

(911) Leading Forward: Using Today's Tools to Build a Better Tomorrow. (Executive Summit Only)
Wednesday May 20, 2026 9:00am - 10:30am CDT
In an era of constant change, the strongest leaders aren’t waiting for the perfect moment or the next big tool—they're leveraging what they already have: their people, their presence, and their ability to connect.

This live session is designed for executives who want to lead with intention and resilience. We’ll explore how to harness the often-overlooked tools already at your fingertips—emotional intelligence, conflict resolution, and the ability to truly understand your people—to create stronger teams and more sustainable success.

Key Takeaways from this session:
- How to activate emotional intelligence to navigate uncertainty and inspire trust and engagement
- Practical strategies for resolving conflict with empathy and accountability
- The critical shift from control to connection in leading high-performing teams
- Why understanding the human side of work is the key to building and sustaining the future of work

Leadership isn’t about waiting for the right conditions—it’s about using what you have today to shape a better tomorrow. Join us and start leading forward.
Speakers
avatar for Sara Weith

Sara Weith

Chief Operating Officer, ASW Global Consulting
20 years experience in change management and project leadership across her many roles in both medicine and consulting. For ASW, she is a subject matter expert on Change Management and Leadership, often speaking, coaching,presenting, and holding roundtable discussions on related topics... Read More →
Wednesday May 20, 2026 9:00am - 10:30am CDT
TBD

9:15am CDT

(501) Sales and Inventory Visibility Built Into Your Birst Environment | A Back to Birst Session
Wednesday May 20, 2026 9:15am - 9:45am CDT
Sales performance and inventory visibility are the core of distribution analytics — and they are also where the gap between what CSD contains and what managers can actually see tends to be widest. Dragon Pack Operations closes that gap inside Birst, with no additional license and no data leaving your Infor IOS environment. This session will also touch on Dragon Pack Audit — giving attendees a look at what change visibility looks like when it lives in the same environment as your operational data.


In this live demo, you will see how distribution companies are using Dragon Pack Operations and Audit to give sales teams, branch managers, and operations leaders a clear, actionable view of their business, including:


  • Sales Performance — rep-level and branch-level visibility into what is moving, what margins look like, and where performance is trending
  • Inventory Visibility — real-time stock status, movement patterns, and exception-based alerts built directly on your CSD data
  • Role-Anchored Dashboards — structured by role so managers get the answers relevant to them without needing to know how to build a report
  • Operational Exceptions — AP/AR aging, open orders, and backlog visibility surfaced in context alongside sales and inventory data
  • Branch and Regional Comparisons — side-by-side performance views that give leadership the picture across locations in a single dashboard
  • Audit Visibility — a look at how Dragon Pack Audit surfaces what changed, who changed it, and when — directly alongside your operational data and without a separate tool or license
  • Live Access — how Birst's Live Access feature delivers real-time inventory visibility directly inside CSD and what that looks like in a production environment today
We will walk through real dashboard scenarios built for distribution use cases and show how the structured design means your team spends time acting on data instead of hunting for it. If you have been waiting for a reason to open Birst every morning, this is it.


Try Dragon Pack Operations at TUG — Special Member Offer

- Free 2-month trial in live production — exclusively for TUG members

- Free while you are in-flight — no cost during your active CSD implementation

- Monthly subscription, always month-to-month — no long-term commitment, cancel any time


Stop by the ADG booth to sign up or speak with a member of the team in the room.
Speakers
avatar for Craig Vigor

Craig Vigor

Head of CS, Agile Dragon Group

avatar for Victoria Christiansen

Victoria Christiansen

Audit Product Manager/Dragon Librarian, Agile Dragon Group
I have extensive experience in documenting support materials and facilitating training sessions to ensure users have the necessary resources. Throughout my career, I've contributed significantly to organizations by documenting operational procedures and supporting the implementation... Read More →
avatar for David Murphy, Agile Dragon

David Murphy, Agile Dragon

Head of Product Development, Agile Dragon Group


Wednesday May 20, 2026 9:15am - 9:45am CDT
Cumberland 1-2

9:15am CDT

(529) The Best Just Got Better — Introducing the New AI-Enabled WebAccess
Wednesday May 20, 2026 9:15am - 9:45am CDT
For more than 26 years, MaxRecall has helped wholesale distributors bring order to document chaos—improving visibility, tightening processes, and reducing the hidden costs buried in manual workflows. That foundation hasn’t changed. What has changed is how far we can now take it.

We’ve redesigned WebAccess with a clear objective: make document-driven processes faster, more accurate, and easier to manage—without adding complexity to your operation. This is not a feature release. It’s a step forward in how documents are captured, understood, and put to work across your business.

You’ll hear plenty about AI in today’s market. We’ve taken a different approach. Instead of chasing hype, we’ve applied AI where it delivers measurable impact—reducing manual indexing, improving data accuracy, and keeping workflows moving without interruption. The result is a system that works the way your team already operates, only faster and with far less effort.

What Makes the New WebAccess Different
  • Streamlined Document Capture & Indexing: Reduce manual entry with intelligent data extraction that improves speed and consistency. 
  • Batch Processing with Full Visibility: Process high volumes of documents while maintaining real-time insight into status and exceptions.
  • Seamless ERP Integration: Move data from documents directly into your ERP, eliminating rekeying and reducing errors.
  • Simplified User Experience: A redesigned interface built for clarity and efficiency—so your team can get up to speed quickly and stay productive. 
  • Built to Scale with Your Operation: Handle growing document volumes without increasing headcount or operational strain. 
See It in Action

In this live demo session, you’ll get a firsthand look at how the new AI-enabled WebAccess platform performs in real-world scenarios. We’ll walk through the workflows, highlight where time is saved, and show how documents move cleanly through your organization—from capture to completion.

If you’re an existing MaxRecall customer, this is your opportunity to see how the platform has evolved—and how to unlock more value from your current investment. If you’re evaluating document management solutions, you’ll quickly understand what a proven, production-ready system should deliver.

The best just got better.

Join us for the demo and see how the new WebAccess can move your document processes—and your business—forward.
Speakers
avatar for Raymond Brooks

Raymond Brooks

CEO, MaxRecall Technologies

Wednesday May 20, 2026 9:15am - 9:45am CDT
Music Row 4

9:15am CDT

(536) AskQ - ChatGPT for Infor CSD
Wednesday May 20, 2026 9:15am - 9:45am CDT
AI is at the center of every conversation right now, but most teams still aren’t clear on where it actually fits or how to use it in a way that delivers real value. In this session, you will learn how to ask questions in plain language and get immediate insights from your data, how to connect sales, inventory, finance, and CRM in seconds, how leading companies are already using AI to move faster and outperform those who are not, and how to use AskQ to put yourself at the forefront by spotting opportunities and taking action in real time.
Speakers
MH

Mark Henson, OrangeQuery

Data & Analytics Expert, OrangeQuery

Wednesday May 20, 2026 9:15am - 9:45am CDT
Mockingbird 1

9:15am CDT

(544) Why TMS Is the Smartest System You’ll Add This Year
Wednesday May 20, 2026 9:15am - 9:45am CDT
Most systems add complexity. A modern TMS removes it.

In this session, we’ll show how Infor users are simplifying transportation, reducing manual work, and connecting execution to their ERP–without heavy lift from IT.

You will walk away with:
  • A clear understanding of how a modern TMS fits into, and enhances, their existing Infor environment
  •  Insight into how organizations are reducing manual work and improving visibility across transportation
  • A practical view of why TMS delivers fast value without adding complexity for IT teams


Speakers
avatar for Kyle Norg

Kyle Norg

Principal, Pre-Sales Engineer, Shipwell
Kyle is a Principal Sales Engineer at Shipwell with over 18 years of experience in supply chain and transportation technology. He specializes in helping enterprise organizations modernize logistics operations through practical, value-driven solutions that connect strategy to exec... Read More →
Wednesday May 20, 2026 9:15am - 9:45am CDT
Mockingbird 4

9:15am CDT

(504) The Kodaris AI Platform: Artificial Intelligence With a Purpose
Wednesday May 20, 2026 9:15am - 9:45am CDT
There’s no bigger topic right now than Artificial Intelligence. Recent (and continuous) advances in the tooling have created game changing opportunities for distributors to leverage the technology. But even with these advances, challenges remain to ensure effective implementation of AI. Have we identified use cases that will drive value? Is my data ready, and more importantly will my data remain secure? Do I have consistent, well defined processes that will open up the possibilities of AI automation? Come to this session to discover how Kodaris is working with our community to answer these questions. Learn about how AI tooling has become a core component of our platform, with well defined use cases including:

• AI Product Information Management
• Automation rules engine
• AP and Order Automation using AI
• AI Hybrid Search in Commerce
• AI Knowledge Base (Internal and Customer facing)

Additionally, Kodaris will be giving you a sneak peak of several new AI projects in development.

Three Take Aways:
• AI built into the platform: Discover how Kodaris has embedded AI tooling directly into its platform with well-defined use cases designed specifically for distributors.
• Answers to your biggest AI questions: Learn how to evaluate data readiness, maintain data security, and identify use cases that will drive real business value.
• Practical AI automation for distribution: Explore how consistent, well-defined processes unlock AI automation across key workflows like AP processing, order management, and PIM.
Speakers
avatar for Tony Zakula

Tony Zakula

CEO, Kodaris
CEO of Kodaris, lifelong software engineer, and have been working in the distribution industry with Infor products for almost ten years.  Passionate about each and every customer's success.
avatar for Michael Mazzoni

Michael Mazzoni

EVP, Platform Solutions, Kodaris
Mike has a Master’s degree in Industrial Technology from Purdue University and 25 years of experience implementing software, consulting, and driving continuous innovation to the wholesale distribution market space. Exposure to multiple software solutions across an array of industries... Read More →
Wednesday May 20, 2026 9:15am - 9:45am CDT
Broadway A-B

9:15am CDT

(511) Transform Your Current Business and Secure Your Future with Advanced Profitability and Productivity Solutions
Wednesday May 20, 2026 9:15am - 9:45am CDT
Growth. Margin pressure. Cost-to-serve realities. Customer behavior shifts. Operational excellence - These aren’t hypothetical topics. They’re the challenges shaping every distributor’s next move—and they need purpose built sollutions to address these challenges

At Earnest & Associates, we believe profitable growth and operational excellence isn’t just possible—it’s predictable when you know what to look for. The truth lies within your data and when used correctly, can be transformative. That’s where our Profitabiliy suite delivers. Bulit on theflexible, industry leading MS Power BI, It answers the questions that matter and leverages your ERP as a catalyst for smart growth—generating deeper insights, sharper decisions, and actionable results.

Join us as we explore the different components of the suite and see how they are used to empower your sales team and/or customers in the field, aid in pricing and key operational strategies and decisions
Speakers
avatar for Tim Plotner

Tim Plotner

Director of Development, Earnest & Associates
Tim Plotner is Director of Development at Earnest & Associates.  Tim’s 40-year career has focused on serving the SMB wholesale distribution marketplace designing and delivering ERP and business analytics software.  Tim joined E&A in 2018 to develop advanced productivity and profitability... Read More →
avatar for Brian Lombardo

Brian Lombardo

Vice President, Earnest & Associates
Brian Lombardo is Vice President of Profitability and Productivity at Earnest & Associates. He’s spent over 30 years in distribution, working at the intersection of operations and technology to help companies improve profitability and productivity.

Brian spent 20 years with one of the largest bearing and power transmission distributors in North America, followed by six years at Infor, where he led strategy for their distribution solutions and several related edge products. Earlier in his career, he also worked directly with... Read More →
Wednesday May 20, 2026 9:15am - 9:45am CDT
Music Row 3

9:15am CDT

(516) CSD Workshop - Expertek’s Strategic Pricing Tool Build to Solve your Pricing Problem 
Wednesday May 20, 2026 9:15am - 9:45am CDT
One of the most important things you do as a distributor is set pricing. But with thousands of customers, thousands of products, ever-changing tariffs, and rising prices, companies often delay price updates and see their margins erode.

CSD Workshop is the strategic pricing tool that greatly accelerates building and updating CSD pricing. Aside from having useful features for importing and exporting pricing and mass adjustments, the program sports a price simulator that lets you perform what-if analysis on your new pricing. IT also uses the latest AI technology to analyze your pricing and find anomalies and opportunities to improve results.

This demo session will walk you through this new product that will put money back in your pocket.
Speakers
avatar for Andrew Mostello

Andrew Mostello

CTO, Expertek Systems

Wednesday May 20, 2026 9:15am - 9:45am CDT
Music Row 5

9:15am CDT

(534) Unlocking Infor: How to Fix Product Data Without Replacing Your ERP
Wednesday May 20, 2026 9:15am - 9:45am CDT
Distributors rely on Infor to run their business, but turning product data from multiple sources like AD, IDEA, and supplier files into eCommerce-ready content is where things break down. In this session, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable, zero-touch processes that power better digital experiences.

3 Key Takeaways:
  • Where it breaks: Why product data challenges in Infor environments are caused by the transformation layer, not the ERP
  • How to fix it: A practical approach to connecting multiple data sources into clean, structured product content
  • What’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach
Speakers
AL

Allyson Larson, Bluemeteor

Account Executive, Bluemeteor

Wednesday May 20, 2026 9:15am - 9:45am CDT
Cumberland 3

9:15am CDT

(540) How ROC Commerce’s Digital Factory Turns Customers into Long-Term Partners
Wednesday May 20, 2026 9:15am - 9:45am CDT
In today's competitive market, manufacturers and distributors can no longer afford to be just a supplier — your customers expect a partner. ROC Commerce Digital Factory gives you the tools to become exactly that. In this session, discover how the ROC Commerce Digital Factory empowers manufacturers, re-distributors, and distributors to rapidly deploy fully white-labeled eCommerce sites and branded digital catalogs purpose-built for the way your customers and sales reps actually work. From full catalog loading and real-time inventory and pricing sync, to configurable markups, flexible fulfillment options, and bi-directional ERP integration with both your system and your customer's, ROC’s Digital Factory puts you in control of the entire experience.

If you're still relying on PDF flipbooks or static catalogs to drive sales, or you're looking for new ways to deepen loyalty and grow revenue through your customer base, this is a must-attend session.
Speakers
MB

Michael Benedict, ROC Commerce

General Manager, ROC Commerce

Wednesday May 20, 2026 9:15am - 9:45am CDT
Mockingbird 2

9:15am CDT

(542) Wholesail + Infor CSD: Smarter Onboarding, Better Credit Decisions, Faster Payments
Wednesday May 20, 2026 9:15am - 9:45am CDT
Learn how Wholesail helps Midwest Wheel and 400+ other customers drive improved customer experience, faster payment, and better credit decisions.

Session attendees will learn:
  • The power of a unified platform that streamlines onboarding new customers, credit applications, smarter credit decisions, collections, and payments while increasing customer satisfaction.
  • How to modernize your approach to trade credit with intelligent risk scoring and human-in-the-loop agents — so your AR portfolio becomes a sales asset, not just a collections function.
  • How a pre-built, no cost integration to Infor CSD enables customers to see their accurate account standing and make payments 24/7, your AR team to save time via automated reconciliation, and your sales team to onboard new customers and see their order and payment behavior easily.
Speakers
avatar for Eli Chait, Wholesail

Eli Chait, Wholesail

CEO, Wholesail

Wednesday May 20, 2026 9:15am - 9:45am CDT
Mockingbird 3

9:15am CDT

(554) Partner Demo - Nuvo
Wednesday May 20, 2026 9:15am - 9:45am CDT
0
Wednesday May 20, 2026 9:15am - 9:45am CDT
Old Hickory

9:20am CDT

(618) Spark Session: Beyond Sales Order Entry - Automating Key Operational Workflows
Wednesday May 20, 2026 9:20am - 9:35am CDT
From handling every inquiry that comes into a rep’s inbox (not just orders and quotes), to Accounting and Purchasing, Canals is fast becoming the end-to-end Operating AI for distributors. Come for an overview of how our suite of AI tools is helping distributors maximize operational efficiency and visibility.

Key takeaways:
1. New AI-powered workflows for customer inquiries, PO-to-receipt tracking, Accounts Receivable, and more
2. Benefits on response time, customer satisfaction and cost savings
3. How a single partner for AI workflow automation connects your teams
Speakers
DC

Dylon Chafin, Canals

Account Executive, Canals

Wednesday May 20, 2026 9:20am - 9:35am CDT
Theater 2, Solutions Center

9:20am CDT

(613) Spark Session: Stop guessing, start showing up: how to make AI search work for your B2B brand
Wednesday May 20, 2026 9:20am - 9:35am CDT
Your buyers aren't just Googling anymore — they're asking ChatGPT, Copilot, and Gemini to recommend solutions, compare vendors, and explain complexities in the market. If your brand isn't part of those answers, you're invisible at the moment it matters most. In this SPARK session, you'll learn how AI answer engines actually decide what to surface, why traditional SEO tactics may fall short in an LLM-driven world, and quick wins you can act on right away — from structuring content for AI readability to building the authoritative, third-party presence that LLMs trust. No fluff, no theory: just a practical playbook for anyone managing a B2B digital presence.
Speakers
avatar for Jonathan Tenpenny, Americaneagle.com

Jonathan Tenpenny, Americaneagle.com

Account Executive, Americaneagle.com

Wednesday May 20, 2026 9:20am - 9:35am CDT
Theater 1, Solutions Center

9:40am CDT

(610) Spark Session: Sales Tax Risk is Growing: Are You Keeping Up?
Wednesday May 20, 2026 9:40am - 9:55am CDT
Sales tax obligations are expanding as distributors grow into new markets, channels, and product lines. With changing nexus rules and varying state requirements, it’s easy to fall behind. This session highlights where risk commonly emerges and how to stay ahead of evolving compliance demands.
  • Recognize common triggers that create new sales tax obligations 
  • Understand how state-by-state differences increase compliance complexity 
  • Learn how automation can help reduce exposure and improve visibility

Speakers
avatar for Andy Hall, Avalara

Andy Hall, Avalara

Sales Executive, Avalara

Wednesday May 20, 2026 9:40am - 9:55am CDT
Theater 1, Solutions Center

9:40am CDT

(616) Spark Session: CLEAR: A Framework for Becoming Data Driven with AI
Wednesday May 20, 2026 9:40am - 9:55am CDT
Most companies have more dashboards, reports and data than ever before, yet still struggle to become truly data driven.

In this session, we introduce CLEAR, a practical framework for improving data adoption and making AI genuinely useful within the business. We will explore why many analytics and AI initiatives fail to drive real business impact, and the key principles that help organizations turn data into action.

Designed for both business and technical audiences, this session focuses on practical ideas that can be applied regardless of where you are in your AI and analytics journey.
Speakers
MH

Mark Henson, OrangeQuery

Data & Analytics Expert, OrangeQuery

Wednesday May 20, 2026 9:40am - 9:55am CDT
Theater 2, Solutions Center

10:00am CDT

(602) Spark Session: Knowing Your CSD Users Are Ready Before Go-Live | A Back to Birst Session
Wednesday May 20, 2026 10:00am - 10:15am CDT
Dragon Pack Activity is the new module in the Dragon Pack suite, debuting at TUG Connects 2026. Activity measures real CSD transaction execution — not training attendance — so distributors going through a CSD implementation know whether their users are actually ready before the truck rolls. The Completed Transactions Dashboard, originally developed with Graybar Canada, gives implementation leads and branch managers visibility into who is doing what inside CSD on day one. In this session, we'll demo Activity live, and explain the in-flight trial: install Activity in your training environment tonight, free until you go live.
Speakers
avatar for Victoria Christiansen

Victoria Christiansen

Audit Product Manager/Dragon Librarian, Agile Dragon Group
I have extensive experience in documenting support materials and facilitating training sessions to ensure users have the necessary resources. Throughout my career, I've contributed significantly to organizations by documenting operational procedures and supporting the implementation... Read More →
avatar for David Murphy, Agile Dragon

David Murphy, Agile Dragon

Head of Product Development, Agile Dragon Group


Wednesday May 20, 2026 10:00am - 10:15am CDT
Theater 1, Solutions Center

10:00am CDT

(612) Spark Session: Unlocking Infor: How to Fix Product Data Without Replacing Your ERP
Wednesday May 20, 2026 10:00am - 10:15am CDT
Distributors rely on Infor to run their business, but turning product data from multiple sources like AD, IDEA, and supplier files into eCommerce-ready content is where things break down. In this session, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable, zero-touch processes that power better digital experiences.

3 Key Takeaways:
  • Where it breaks: Why product data challenges in Infor environments are caused by the transformation layer, not the ERP
  • How to fix it: A practical approach to connecting multiple data sources into clean, structured product content
  • What’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach

Speakers
AL

Allyson Larson, Bluemeteor

Account Executive, Bluemeteor

Wednesday May 20, 2026 10:00am - 10:15am CDT
Theater 2, Solutions Center

10:30am CDT

General Session in the Country Music Hall of Fame Theater
Wednesday May 20, 2026 10:30am - 12:00pm CDT
TUG Keynote Presentation with Infor CEO Kevin Samuelson.
Kevin and his executive team return to TUG CONNECTS for their fourth appearance with our community. Under his leadership, Infor continues to drive innovation and deliver powerful, industry-specific cloud solutions for distributors. Join the Infor executive team as they share Infor’s vision for the future and what it means for the businesses that move the world.
Wednesday May 20, 2026 10:30am - 12:00pm CDT
TBD

12:00pm CDT

Lunch in Legends Ballroom
Wednesday May 20, 2026 12:00pm - 1:15pm CDT
Join us for a healthy lunch in the Legends Ballroom (2nd floor)
Wednesday May 20, 2026 12:00pm - 1:15pm CDT
TBD

1:15pm CDT

(502) GL Reporting That Matches the Board's Expectations | A Back to Birst Session
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Finance teams in distribution have historically lived with a difficult choice: build reports manually in legacy tools, invest in a separate financial analytics platform, or go without. Dragon Pack Financials is a third path — built natively inside Birst on your existing Infor license, with income statements and balance sheets that match to the penny and a full-service delivery model that gets finance teams live faster than any self-serve alternative. And increasingly, customers who have been running on-premises financial reporting solutions are finding that the cloud-native alternative they have been looking for has been inside their Infor environment all along.





In this session, Ching Cooper will walk through what financial reporting looks like when it lives inside your Birst environment — and share what a growing number of customers migrating from on-premises financial platforms are discovering when they make the switch, including:



  • GL History and Reconciliation — complete general ledger visibility with outputs that match what your accounting team and auditors expect
  • Income Statements and Balance Sheets — bank-ready financial reporting built on your CSD data, matched to the penny
  • On-Premises to Cloud Migration — how customers have moved their financial reporting out of on-premises tools and into Birst, what the transition looked like, and what they would do differently
  • Financial Platform Migration — what customers moving from other standalone financial reporting tools are experiencing, and why Dragon Pack Financials is becoming the destination of choice for CSD customers re-evaluating their analytics stack
  • Full-Service Delivery Model — provide your CSD credentials and ADG does the rest, getting your finance team live without requiring internal Birst development resources

This session is particularly relevant if your organization is currently running financial reporting in an on-premises tool and wondering what the path forward looks like. Come hear directly from the team building these solutions — and from the customers who have already made the move.



Try Dragon Pack Financials at TUG — Special Member Offer
  • Free 2-month trial in live production — exclusively for TUG members
  • Free while you are in-flight — no cost during your active CSD implementation
  • Monthly subscription, always month-to-month — no long-term commitment, cancel any time
Stop by the ADG booth to sign up or speak with a member of the team in the room.
Speakers
avatar for Ching Cooper

Ching Cooper

Financials and M3 Product Owner, Agile Dragon Group
In my 20+ years of professional experience, I'm always looking to bridge business and technology. Business users have trusted me to understand their processes, problems, and expectations for using information and implementing technology to meet their expectations. I've led over 100... Read More →
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Broadway A-B

1:15pm CDT

(514) A Siriusly Deep Dive: Gain Full Control OverYour ERP, eCommerce, & Data Flows
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Disconnected systems create inefficiencies, errors, and missed revenue opportunities. In this session, we’ll take a deeper look at how Sirius connects ERP, eCommerce, and other systems while providing full visibility into data flows, error handling, and system performance. We’ll walk through real scenarios and show how businesses can gain control over their operations and reduce risk.
Speakers
avatar for Slava Kravchuk

Slava Kravchuk

CEO, Atwix
Slava Kravchuk is the Founder and CEO of Atwix, a B2B eCommerce agency with over 15 years of experience helping distribution companies connect their ERP systems with modern digital commerce. Atwix develops modern B2B buyer portals with deep ERP and eCommerce integrations, and has built AI-powered... Read More →
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Music Row 2

1:15pm CDT

(520) Smarter Sales and Operations Insights with Phocas
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Learn how Infor distributors use Phocas to get instant visibility into sales performance, customer trends, and rep activity — and how to surface the opportunities and risks that matter most, without manual digging.

Key Takeaways:

1. Turn your Infor data into answers, fast. See how Phocas integrates directly with your Infor ERP to give sales and operations teams a clear, real-time view of performance across customers, products, branches, and reps — no manual exports or spreadsheets required.

2. Maximize revenue by focusing effort where it matters most. Insights helps sales reps and managers identify which customers deserve more attention, which are showing early signs of churn, and where the biggest growth opportunities lie — so your team spends less time guessing and more time acting on accounts that move the needle.

3. Already a Phocas customer? Here's what you might be missing. Whether you're new to Phocas or looking to get more out of your existing setup, this session will show practical ways to extend what you already have and take your sales and operations reporting to the next level.
Speakers
avatar for Alexa West

Alexa West

Account Executive, Phocas Software
Passionate about helping Infor customers save time on reporting and uncover better insights from their business data.

AW

Alex West

Technical Presales Lead, PHOCAS

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Cumberland 1-2

1:15pm CDT

(522) Automate Tax Compliance from Calculation to Filing
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Tax compliance doesn’t stop at calculation. This session demonstrates how Avalara integrates with your systems to automate tax determination, reporting, and filing across jurisdictions. See how automation can help reduce manual processes and support more accurate compliance as your business grows.
Speakers
avatar for Michael Dominguez, Avalara

Michael Dominguez, Avalara

Senior Strategic Alliance Manager, Avalara

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Music Row 3

1:15pm CDT

(527) UnForm v11 – AI Powered Document & Data Entry Automation
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
UnForm Image Manager is a time-tested and affordable solution that automates the capture of scanned and electronic documents. In addition to capturing documents and the data they contain for submission to UnForm Archive and IDM, UnForm translates them into electronic transactions to automate data entry into your Infor ERP.

With Version 11, UnForm introduces Intelligent Document Processing, a new module that utilizes AI-driven capabilities to simplify data extraction and transaction mapping. Trading partner-specific templates are not required, enabling faster implementations and easier maintenance, while preserving the advanced programming flexibility needed for complex workflows.

Attend this session for a look at how to utilize UnForm to:
• Automate processes.
• Achieve faster throughput.
• Enhance accuracy.
• Minimize routine and time-consuming data entry tasks.
Speakers
avatar for Paul Boushell

Paul Boushell

Sales Executive, SDSI / UnForm

avatar for Allen Miglore

Allen Miglore

President, SDSI / UnForm

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Music Row 4

1:15pm CDT

(546) Fix the Friction: Modernizing Quote-to-Cash with Conexiom
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Are you missing the biggest opportunity in your quote to cash process? 
 
In a market where costs are rising and margins are shrinking, efficiency is no longer optional. Yet most efforts focus on the wrong end of the process, leaving hidden costs, delays, and friction untouched where it hurts most. This session challenges manufacturing and distribution leaders to look upstream, where the biggest opportunity in your operation may not be where you expect it.
 
You'll walk away with:

- Revealing insights into where cost, capacity, and margin quietly erode in order-to-cash
- A framework to reduce operational friction while actively improving customer experience
- A sharper lens on ROI that goes beyond headcount to capacity, retention, and revenue impact
- Practical metrics for measuring predictability and consistency, not just speed
- An understanding of how fixing the first mile creates outsized impact across your entire operation


Speakers
avatar for Logan Luptak

Logan Luptak

Strategic Accounts Executive, Conexiom
Logan brings over a decade of experience delivering software solutions for the distribution sector, with a focus on helping organizations modernize supply chain operations and improve performance. Logan is passionate about simplifying complex technology, cutting through technical... Read More →

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Cumberland 5

1:15pm CDT

(548) A Smarter Way to Automate Procure-to-Pay 
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Has your procure-to-pay process become overly manual? Do you lack the resources to onboard suppliers/vendors with electronic ordering?


Join SPS Commerce to learn how to improve procure-to-pay performance with fully automated EDI within CSD, and leverage our team of experts to onboard your supplier community with minimal resources on your end. We’ll show how SPS helps businesses automate the exchange of item, order, shipment, and invoice data across their trading partner network—driving greater accuracy, visibility, and efficiency at every stage of the supply chain.

All of this is made possible by our Network Advantage, our proprietary intelligence built on real-world data we’ve collected from billions of transactions over the last 25 years. It’s then brought to life using our MAX AI tools, which make deciding on actionable next steps to grow your business simple and easy.

In this session, we’ll explore:
  • How to automate item, order, shipment, and invoice data exchange
  • Ways to improve order visibility and reduce inventory inefficiencies
  • How to simplify invoice reconciliation and reduce costly errors
  • How better vendor performance insights can improve supply chain outcomes
  • How our Network Advantage and MAX agentic intelligence power all of this
Speakers
avatar for Brian Finks

Brian Finks

Strategic Channel Sales Manager, Infor, SPS Commerce
I am excited to connect with all TUG attendees- I am able to help discuss options for Infor users who encounter EDI needs with their customers, retailers or suppliers/vendors. SPS is the leading provider of automated EDI solutions for both the order-to-cash and procure-to-pay sides... Read More →
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Mockingbird 4

1:15pm CDT

(550) Smarter Inventory. Stronger Growth. How Modern Distributors Improve Service while Freeing up Capital
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Distributors today are balancing rising service expectations with increasing pressure on cash and margins. This session shows how leading organizations are transforming inventory from a reactive cost center into a strategic driver of growth. Attendees will learn how to adopt a more data-driven approach to planning, improve fill rates, and unlock working capital, along with a look at how AI is reshaping supply chain decision-making.

Key Takeaways
  • Turn inventory into a competitive advantage that drives growth, service, and profitability
  • Identify and eliminate the hidden costs of reactive buying behaviors
  • Understand how AI enables faster, more confident supply chain decisions

Speakers
MB

Matt Bordes

Chief Revenue Officer, Blue Ridge Global

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Cumberland 6

1:15pm CDT

(552) Unlock the Power of AI in Infor CRM SLX for your sales, service, marketing and operations
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Discover how AI-driven features inside Infor CRM SLX can revolutionize the way your entire organization works — from the front lines of sales to the back office. In this demonstration, we'll walk through real-world use cases tailored to every team (sales, customer service/support, marketing and operations).

What to expect from Infor CRM SLX AI features:
  • See how AI will benefit your sales, service, marketing and operations
  • View how quickly and effectively it looks up CRM and ERP integrated data
  • See how the AI takes the guesswork out of what to do next
  • View how the AI features can make everyone more efficient
Speakers
avatar for Bryan Marks

Bryan Marks

Director of Marketing, Syncsite
About SyncsiteOur approach
Our process is straightforward: we seek to understand the business first, build what is needed, ensure the solution can scale with growth and new technology, and support it over the long term.
Stability and longevity
With over 25 years in business, we offe... Read More →
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Old Hickory

1:15pm CDT

(518) Introducing CD Audit and CD Schedule
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Join Daryl for an introduction to CD Audit and CD Schedule, the latest enhnacements available on CD Marketplace. CD Audit is a a web-based data change tracking tool that shows the complete history of any record in CloudSuite Distribution. It captures what changed, when it changed, who or what changed it, and the previous values, presenting everything in a clear, chronological timeline. CD Schedule is a lightweight, simple, visual, CSD-connected scheduling tool that allows production managers to plan, assign, and adjust work quickly without introducing the complexity of full manufacturing planning (MRP).
Speakers
avatar for Daryl Ziegelman

Daryl Ziegelman

CTO, Central Data
Daryl Ziegelman is the CTO at Central Data, a full-service Channel and Alliance partner specializing in getting clients to the cloud.  With over 35 years of experience in distribution as a consultant, Daryl has worked with Trend / SX.e / CSD for 25 years.

He joined Central Data i... Read More →
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Music Row 5

1:15pm CDT

(531) Toss the Spreadsheets; IncentViz Redefines Commission and Rebate Management!
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Manual spreadsheets are still the backbone of commission, bonus, and rebate programs for many organizations—leading to errors, delays, disputes, and lost trust. In this session, attendees will learn how organizations using Infor CSD are replacing spreadsheet-driven incentive processes with automated, datadriven systems that handle complex commission, bonus, rebate, and royalty calculations with accuracy and control.

Using real customer examples, this session will walk through how modern incentive management works, from data synchronization through payment and claw backs, and demonstrate how companies can scale incentive programs without increasing risk or administrative burden.
Speakers
avatar for Marty Rhodes

Marty Rhodes

Product Manager, Single Source Systems

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Cumberland 3

1:15pm CDT

(539) Five Departments. One Transaction. Zero Automation - Until Now: How AI Is Eliminating the Real Cost of Manual Returns
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Forward orders are automated. Returns are not. A return must undo every step of a transaction that touched your sales team, customer service, purchasing, warehouse, and finance - all simultaneously, all manually. The result: missed vendor credits, AR disputes, and a labor cost that doesn't show up cleanly on any single line of your P&L.

This session shows how AI is finally closing that gap - and how distributors across HVAC, plumbing, electrical, and industrial are using it to calculate, and eliminate, the true cost of their returns process.
Speakers
avatar for Ben Firman, Continuum

Ben Firman, Continuum

VP of Sales, Continuum

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Mockingbird 1

1:15pm CDT

(541) How ROC Commerce’s Digital Factory Turns Customers into Long-Term Partners
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
In today's competitive market, manufacturers and distributors can no longer afford to be just a supplier — your customers expect a partner. ROC Commerce Digital Factory gives you the tools to become exactly that. In this session, discover how the ROC Commerce Digital Factory empowers manufacturers, re-distributors, and distributors to rapidly deploy fully white-labeled eCommerce sites and branded digital catalogs purpose-built for the way your customers and sales reps actually work. From full catalog loading and real-time inventory and pricing sync, to configurable markups, flexible fulfillment options, and bi-directional ERP integration with both your system and your customer's, ROC’s Digital Factory puts you in control of the entire experience.

If you're still relying on PDF flipbooks or static catalogs to drive sales, or you're looking for new ways to deepen loyalty and grow revenue through your customer base, this is a must-attend session.
Speakers
MB

Michael Benedict, ROC Commerce

General Manager, ROC Commerce

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Mockingbird 2

1:15pm CDT

(543) Wholesail + Infor CSD: Smarter Onboarding, Better Credit Decisions, Faster Payments
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Learn how Wholesail helps Midwest Wheel and 400+ other customers drive improved customer experience, faster payment, and better credit decisions.

Session attendees will learn:
  • The power of a unified platform that streamlines onboarding new customers, credit applications, smarter credit decisions, collections, and payments while increasing customer satisfaction.
  • How to modernize your approach to trade credit with intelligent risk scoring and human-in-the-loop agents — so your AR portfolio becomes a sales asset, not just a collections function.
  • How a pre-built, no cost integration to Infor CSD enables customers to see their accurate account standing and make payments 24/7, your AR team to save time via automated reconciliation, and your sales team to onboard new customers and see their order and payment behavior easily.

Speakers
avatar for Eli Chait, Wholesail

Eli Chait, Wholesail

CEO, Wholesail

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Mockingbird 3

1:15pm CDT

(545) CSD Extensions - Know Your Options & See What's New!
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Join us for a review of of the latest pre-built CSD Extensions designed to significantly enhance CSD for your team! One of the most highly attended sessions last year - this is one not to be missed! The possibilities have grown and we can't wait to show you what's new this year!
Speakers
avatar for Kareena Dong, Acumen Group

Kareena Dong, Acumen Group

Vice President, Acumen Group

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Cumberland 4

1:45pm CDT

(912) Infor Executives Roundtable (Executive Summit Only)
Wednesday May 20, 2026 1:45pm - 2:45pm CDT
Join Infor CEO Kevin Samuelson and other key Infor executives for an open discussion of current challenges and opportunities. You’ll hear about Infor’s latest initiatives to improve your customer experience and provide tools to help streamline your company operations and improve your competitive advantage, and have an opportunity to provide feedback to the people at Infor that can make a difference.
Wednesday May 20, 2026 1:45pm - 2:45pm CDT
TBD

2:00pm CDT

(125) The Practical AI Stack: Agents, Skills, and Modern Workflows
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
As AI moves beyond simple prompts and chatbots, organizations are beginning to assemble practical stacks of tools that allow AI to take on real work. This session explores a modern, 2026-era view of the AI stack—one example of how agents, reusable skills, prompting strategies, and workflows can work together to support everyday business processes.

Participants will see how effective prompting plays a key role in shaping reliable AI agents and skills, and how lightweight workflows can help AI operate beyond simple conversations. Coding knowledge is not a prerequisite, though light code examples may be used for illustration. The focus remains on practical understanding, application, and informed decision-making.
Speakers
avatar for Jim Spellos

Jim Spellos

Meeting U

Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(134) Infor OS: Artificial Intelligence - AI, GenAI, Agentic AI
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
Distributors are being asked to move faster, serve better, and do more with the same teams. In this session, learn how Infor OS brings AI, GenAI, and the next wave - agentic AI - into harmony with your data, workflows, and user experience. We’ll translate the hype into practical distribution outcomes: faster decisions, fewer manual touches, improved service levels, and scalable productivity. You’ll leave with a clear mental model of what each “AI” category does, where it fits in your landscape, and how to prioritize use cases that drive measurable value.
Speakers
avatar for Alyssa Hall

Alyssa Hall

Solutions Consultant, Infor

As a Solutions Consultant on Infor’s Tech & Innovations Team, I help organizations unlock the full power of Infor OS, the Velocity Suite, and advanced technologies. Whether you’re looking to modernize, optimize, or innovate, I’d love to connect and dive into the possibilities... Read More →
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(263) Infor Document Management: Latest Processing and Analytical Capabilities
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
Documents are the lifeblood of distribution—PODs, invoices, packing slips, certs, and compliance paperwork. This session highlights what’s new in Infor Document Management and our new capabilities as part of Velocity Suite that bring harmony to how documents are stored, indexed, secured, and retrieved.
Speakers
avatar for Somasundaram, Rohan

Somasundaram, Rohan

Senior Product Manager, Infor

I am technology and strategy professional based in New York City, currently in the role of Senior Product Manager on the Infor OS Platform team at Infor. I focus on owning the product strategy for Infor's IDM (Document Management) and IDP (Document Processor for OCR) capabilities... Read More →
avatar for Tanya Gonzalez

Tanya Gonzalez

Sr Director of Product Management, Infor
Tatiana (Tanya) Gonzalez is the Sr. Director of Product Management for Infor Industry Cloud Platform, overseeing Artificial Intelligence (AI) technologies, including Generative AI, Machine Learning, Optimization and Robotic Process Automation (RPA), enabling the future of Agent driven... Read More →
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(304) WMS Product Overview and Roadmap
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
Get a firsthand look at where Infor WMS is headed. In this session, the Infor product team will walk through the current state of the WMS platform and share what's coming next — including upcoming features, enhancements, and long-term product direction. Whether you're a current WMS user or evaluating your options, this is your opportunity to hear directly from the people building the product and ask the questions that matter most to your operation.
Speakers
avatar for Jerry Beaston

Jerry Beaston

WMS Senior Product Manager, Infor
I have worked in the Supply Chain space for 40 years and for the last 10 years with Infor as the Senior Product Manager for Infor WMS.  Previous experience includes working for Spencer Gifts retail as ERP Planning and Allocation manager, Silo Electronics as ERP and WMS manager, The... Read More →
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(402) Simplifying and Modernizing Their Technology Footprint: How Tropic Supply Is Replacing Point Solutions With the Kodaris Platform
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
In this session we will have a conversation with the leadership team at Tropic Supply regarding their technology journey, their drive to modernize operations both internally and for their customers, and the challenges and successes that they’ve experienced along the way. In addition, we will discuss how this multi-generational, family owned business is leveraging the Kodaris platform to simplify their tech footprint and reduce costs, while driving a tier-1 experience for their customers that competes with the enterprise distributors investing millions into their tech strategy.


Three Take Aways:
  • A real-world modernization story: Hear directly from Tropic Supply's leadership team about their technology journey, including the challenges and successes they've experienced while modernizing operations internally and for their customers.
  • Competing with the enterprise: Discover how Tropic Supply is leveraging Kodaris to deliver a tier-1 customer experience that competes with enterprise distributors investing millions into their technology strategy.
  • Doing more with less: Learn how this multi-generational, family owned business is using the Kodaris platform to simplify their tech footprint and reduce costs without sacrificing capability.
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBA

2:00pm CDT

(100.2) Charting the Course: Your CSD Roadmap Unlocked! (Also occurs at 2pm Tuesday)
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
Ready to navigate the future of CSD? Join us for an engaging deep-dive into the latest roadmap that's set to transform how we connect, innovate, and grow. Whether you're a new customer or have been around a while, this session will give you clear insights, exciting milestones and a peek behind the curtain. Don't miss out - it's going to be an adventure!

In this session, you will:
  1. Share in our success as we review the accomplishments over the last year
  2. Peak a few months into the future to see the excitement that awaits you in October's release
  3. Time travel into 2027 and beyond to see the exhilarating enhancements we have planned

Speakers
avatar for Chris Weaver

Chris Weaver

VP Software Development, Infor

avatar for Brandy Alderman

Brandy Alderman

Director, Product Management, Infor
Hi!  Most of you know who I am, but for those of you who don't...  I'm the Product Manager for CSD which includes ISM, POD, Storeroom, and TWL.

I've been a customer, a partner, and now a product manager and have been using CSD/SX.e for 25 years now.

I work with partners, customers, and your TUG leadership to identify priority features for CSD and work hand-in-hand with development to establish the roadmap for the future... Read More →
avatar for Julie Baltes

Julie Baltes

Sr. Director Development, Infor
Julie is a Sr. Director of Software Development for Infor, with more than 20 years of expertise focused on Distribution.  She had experience with many aspects of enterprise Distribution solutions, including development, support, quality assurance, business analysis, and enterprise... Read More →
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(110) 13 Hidden Gems IV: Hidden in Harmony (The Sequel to the Sequel… to the Sequel!)
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
The saga continues! In Part 4 of our legendary Hidden Gems series, we strike a new chord with 13 brand-new discoveries — no repeats, no reruns, just fresh ways to unlock more value from CloudSuite Distribution. This session blends the rhythm of efficiency with the melody of innovation, showing you how these overlooked features can create real harmony in your daily workflows. Come ready for a fast-paced, playful, and practical session where every note hits just right.
Speakers
avatar for John Kociuba

John Kociuba

Business Consultant, NSA
In August 2023 John joined the NSA team. With over thirty years of experience in the distribution and remanufacturing industry, he has a true understanding of the needs and connectivity challenges of all aspects of the sales and distribution business. John has learned about operational... Read More →
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(147) Implementing the Infor Standard Workspaces
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
Infor's standard workspaces are a great way to get the right information to the right people in your organization. This session walks you through the additional set up to quickly roll these out to your users.
Speakers
avatar for Delaney Neubauer

Delaney Neubauer

Central Data

Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(225) Process Mining in Depth: Order to Cash - A Deep Dive into the Sales Side of Process Mining
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
Order-to-cash is the heartbeat of distribution—and it’s full of hidden friction: holds, backorders, substitutions, shipping exceptions, invoice disputes, and credit delays. This deep dive uses O2C process mining to expose where harmony breaks between sales, warehouse, shipping, and finance. Learn how to reduce touches, shorten cycle time, improve perfect order rate, and raise customer satisfaction—using measurable insights that help you target the changes with the biggest payoff.
Speakers
avatar for Siddharth Chalasani

Siddharth Chalasani

Manager, Product Management, Infor
Siddharth Chalasani is a Manager of Product Management at Infor, leading the Infor Process Intelligence portfolio with a focus on process mining and intelligent automation. With a career that began in consulting, Siddharth implemented Infor ERP solutions across multiple industries... Read More →
avatar for Suresh Jayaraman

Suresh Jayaraman

SVP of Product Management, Infor
Suresh is the SVP of Product Management and Development at Infor. Suresh has over 20+ years of experience in Manufacturing and Distribution, both as a consultant and a customer. Prior to joining Infor, Suresh was the Director of Enterprise systems for a large manufacturing organization... Read More →
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(273) Dead Stock, Surplus – Roundtable
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
Every distributor faces it: inventory that won't move. Whether it's obsolete parts, overstocked items, or products that simply stopped selling, dead stock ties up capital and warehouse space while delivering zero ROI. In this roundtable we’ll share real-world strategies for identifying, managing, and liquidating surplus inventory. We'll discuss how to leverage CSD's reporting capabilities to spot slow-movers before they become dead stock, discuss disposition strategies that actually work, and tackle the tough questions around write-offs and markdown pricing. Bring your war stories and walk away with actionable tactics from other distributors who've been there.
Speakers
avatar for Josh Serwe

Josh Serwe

Director of Operations, Anchor Paper Co.

Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(284) One-Time Costs, Special Line Types, and Non-Stock – When to Use What
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
This session breaks down the critical differences between One-Time Costs, Special Line Types, and Non-Stock items. We will provide clear definitions and real-world scenarios for each, ensuring your team knows exactly "When to Use What."
Speakers
avatar for Dawn Marie  Balukonis

Dawn Marie Balukonis

Program/Project Manager, Acumen Group

Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(377) Hands-on TWL Lab - Part 1
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
Get ready to roll up your sleeves! This interactive, back-to-back lab session is designed to help you maximize your use of Infor TWL through practical, hands-on learning. Our experts will guide you step by step, ensuring you walk away with both knowledge and confidence to apply what you’ve learned.

In this session, you’ll learn how to:
✅ Set up ABC rankings in TWL and configure velocity-based cycle counting for smarter inventory control
✅ Create autodrop rules in the Order Drop Manager to automate and streamline order processing
✅ Review and apply the ASW TWL Housekeeping Checklist to optimize system performance
✅ Apply best practices to properly train employees on how to interact with product when using the Mobile Computer during the receiving, put away and picking processes. Live demo with an actual mobile computer in hand!

Whether you’re new to TWL or looking to sharpen your expertise, this lab is packed with actionable takeaways and real-world application to elevate your warehouse operations.
Speakers
avatar for Tony Bruckler

Tony Bruckler

Lead Consultant, ASW Global Consulting
Hey Tuggers!  Glad to be back this year.  
I've been coming to Tug for the last 15 years.  The first 10 was as a user and the last 5 has been as a vendor sponsor/speaker.  Being on both sides of the table, I understand what users are looking for when they attend these conferences.  I'll be providing real world knowledge/experi... Read More →
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(204) M3 Finance Management for the North American Markets
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
This session presents the M3 finance roadmap for North American markets, covering future direction and providing insight into US-specific functionality and strategic capabilities
Speakers
AB

Andreas Barkarö

Product Manager, Infor

Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:00pm CDT

(335) Configuration Management
Wednesday May 20, 2026 2:00pm - 2:45pm CDT
This presentation explores Configuration Management principles, best practices, and governance approaches to ensure consistency, control, and reliability across complex systems and product environments
Speakers
avatar for Mike Fletcher

Mike Fletcher

Product Director, Infor

avatar for Gustaf Persson

Gustaf Persson

Product Manager, Infor
Product Manager Infor M3 Innovation - Value+, Velocity Suite, M3 GenAI Agents and Integration among other things.

Wednesday May 20, 2026 2:00pm - 2:45pm CDT
TBD

2:30pm CDT

(913) From Disruption to Dominance: Strategies for the Next Era of Distribution (Executive Summit Only)
Wednesday May 20, 2026 2:30pm - 3:30pm CDT
As the industry evolves, leaders must anticipate the next wave of challenges—from digital competitors to operational shifts—before they arrive. This session highlights the most impactful trends and shows how proactive executives, working with Infor, can translate them into growth opportunities. You’ll gain practical insights to strengthen resilience and accelerate performance.
Speakers
avatar for Steve Levy

Steve Levy

VP, Enterprise Architecture, Infor

avatar for Rick Rider

Rick Rider

SVP, Product Management, Infor

Wednesday May 20, 2026 2:30pm - 3:30pm CDT
TBD

2:45pm CDT

Afternoon Break in the Solutions Center
Wednesday May 20, 2026 2:45pm - 3:30pm CDT
Come to the exhibit hall for snacks, drinks and time to visit with a sponsor or two.
Wednesday May 20, 2026 2:45pm - 3:30pm CDT
TBD

3:00pm CDT

(601) Spark Session: What Changed, Who Changed It, and When | A Back to Birst Session
Wednesday May 20, 2026 3:00pm - 3:15pm CDT
CSD is a high-transaction environment. Pricing changes, security modifications, customer record updates — keeping up with what changed and who changed it is a real operational and compliance challenge for every distribution organization. Most teams are either manually tracking changes, relying on memory, or simply not tracking them at all. Dragon Pack Audit changes that — and it is the only solution in the CSD market that does it inside Birst, with no additional license and no data leaving your Infor IOS environment.

In this 15-minute session you will see exactly how Dragon Pack Audit works and why it has become the fastest entry point into the Dragon Pack platform for organizations of every size, including:
  • Change Tracking at Scale — what changed, who changed it, and when, surfaced instantly across your entire CSD environment
  • SASO Visibility — how distribution companies are tracking security and system object changes that previously required manual investigation
  • Exception-Based Alerts — configurable notifications that bring critical changes to the right people without requiring them to go looking
  • Audit as a Compliance Tool — how finance and operations teams are using Dragon Pack Audit to satisfy internal and external audit requirements
  • No New License Required — Dragon Pack Audit runs inside your existing Birst environment, with your data staying inside Infor IOS

Whether you are already a Birst user looking for your first Dragon Pack entry point, or a CSD administrator trying to get a handle on what is happening in your system, this session will show you what is possible in 15 minutes or less.

Try Dragon Pack Audit at TUG — Special Member Offer
  •  Free 2-month trial in live production — exclusively for TUG members
  • Free while you are in-flight — no cost during your active CSD implementation
  • Monthly subscription, always month-to-month — no long-term commitment, cancel any time
Stop by the ADG booth to sign up or speak with a member of the team in the room.
Speakers
avatar for Victoria Christiansen

Victoria Christiansen

Audit Product Manager/Dragon Librarian, Agile Dragon Group
I have extensive experience in documenting support materials and facilitating training sessions to ensure users have the necessary resources. Throughout my career, I've contributed significantly to organizations by documenting operational procedures and supporting the implementation... Read More →
avatar for David Murphy, Agile Dragon

David Murphy, Agile Dragon

Head of Product Development, Agile Dragon Group


Wednesday May 20, 2026 3:00pm - 3:15pm CDT
Theater 1, Solutions Center

3:00pm CDT

(604) Spark Session: Stop guessing, start showing up: how to make AI search work for your B2B brand
Wednesday May 20, 2026 3:00pm - 3:15pm CDT
Your buyers aren't just Googling anymore — they're asking ChatGPT, Copilot, and Gemini to recommend solutions, compare vendors, and explain complexities in the market. If your brand isn't part of those answers, you're invisible at the moment it matters most. In this SPARK session, you'll learn how AI answer engines actually decide what to surface, why traditional SEO tactics may fall short in an LLM-driven world, and quick wins you can act on right away — from structuring content for AI readability to building the authoritative, third-party presence that LLMs trust. No fluff, no theory: just a practical playbook for anyone managing a B2B digital presence.
Speakers
avatar for Jonathan Tenpenny, Americaneagle.com

Jonathan Tenpenny, Americaneagle.com

Account Executive, Americaneagle.com

Wednesday May 20, 2026 3:00pm - 3:15pm CDT
Theater 2, Solutions Center

3:30pm CDT

(914) Executive Summit Wrap-up
Wednesday May 20, 2026 3:30pm - 3:45pm CDT
A fast-moving synthesis of the day's most important conversations — surfacing common threads, calling out the tensions worth carrying forward, and closing with one ask of every leader in the room: what's the one commitment you're taking back to your organization? We'll also share how TUG will carry your feedback directly to Infor's product and executive teams before the next summit.
Speakers
avatar for Kent Justice

Kent Justice

Emcee
Kent serves as the moderator and host for the Executive Summit at TUG CONNECTS 2026, a role he has held the past five years. Kent is a lifelong storyteller - which began with writing for a San Francisco area newspaper chain when he was 17 years old. Based in Jacksonville, Florida... Read More →
Wednesday May 20, 2026 3:30pm - 3:45pm CDT
TBA

3:30pm CDT

(104) The Future of Data Management & Transformation: Optimize Margins and Improve Customer Service
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Data is only as valuable as it is accurate. This session explores how Infor's data mesh technology is transforming the way distributors cleanse, harmonize, and govern their data — turning what was once a back-office headache into a competitive advantage that drives margin improvement and stronger customer relationships.
Speakers
avatar for Brad Symaka

Brad Symaka

Director of Sales, Data Management Solutions, Infor


avatar for Sam Zalat

Sam Zalat

Director, Global Professional Services, Infor

Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(122.1) AI for Distribution - How Our Customers are Using It (Also occurs at 10am Thursday)
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
See how our CSD customers and community are using Infor's Artificial Intelligence solutions. All the way from Machine Learning & Automation to GenAI & Agentic. Learn about real customer usecases, their projects, and their ROI.
Speakers
avatar for Brian Nigri

Brian Nigri

Infor, Infor
I have dedicated my almost 30-year career at Infor to helping distributors succeed in our ever-changing technology environment.  My most recent focus has been in cloud technologies which can help drive transformations though innovations in Process Automation, Analytics, and Artificial... Read More →
avatar for Brandy Alderman

Brandy Alderman

Director, Product Management, Infor
Hi!  Most of you know who I am, but for those of you who don't...  I'm the Product Manager for CSD which includes ISM, POD, Storeroom, and TWL.

I've been a customer, a partner, and now a product manager and have been using CSD/SX.e for 25 years now.

I work with partners, customers, and your TUG leadership to identify priority features for CSD and work hand-in-hand with development to establish the roadmap for the future... Read More →
MF

Max Fisher

Directory, Product Management - Velocity Suite, Infor

Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(161) Creating a Culture of Continuous Improvement
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Sustainable success doesn’t come from one-time fixes—it comes from building a culture where improvement is ongoing and embraced at every level. In this session, we’ll explore what it takes to create an environment that empowers individuals and teams to continuously refine processes, innovate solutions, and adapt to change. You’ll learn practical strategies to foster accountability, encourage collaboration, and remove barriers that stall progress.
Whether you’re leading a small team or guiding organizational transformation, this presentation will equip you with the mindset and tools to build a workplace where continuous improvement becomes second nature.
Speakers
avatar for Sara Weith

Sara Weith

Chief Operating Officer, ASW Global Consulting
20 years experience in change management and project leadership across her many roles in both medicine and consulting. For ASW, she is a subject matter expert on Change Management and Leadership, often speaking, coaching,presenting, and holding roundtable discussions on related topics... Read More →
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(252) Product Data That Sells: What Manufacturers Need to Provide and the 10 Attributes That Matter Most
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
In today’s digital buying environment, strong product content is no longer optional, it is essential to helping customers find, evaluate, and confidently purchase products. But for many organizations, the challenge starts upstream: manufacturers are not always sure what data distributors need, and distributors are often left trying to build compelling product experiences from incomplete or inconsistent information.

This session connects both sides of that challenge. We will break down the product data manufacturers need to provide in order to support distributor success, while also highlighting the 10 key product attributes that most directly influence online buying decisions. From core specifications and descriptive content to digital assets, compliance details, and enriched attributes, attendees will gain a practical framework for what “good” product data really looks like and why it matters.

Whether you are a manufacturer looking to better support your channel partners or a distributor trying to improve product listings and conversion, this session will provide clear, actionable guidance for building a stronger product data foundation. Attendees will leave with a better understanding of the information required to sell more effectively, reduce friction in the buying process, and create product content that performs across digital channels.
Speakers
avatar for Brendan Cameron

Brendan Cameron

Head of Manufacturing & Distribution, Americaneagle.com
https://www.americaneagle.com/speakers/brendan-cameron​​​

Brendan is a Strategic Accounts Director at Americaneagle.com currently working on numerous sites in the B2B and B2C marketplaces. He has experience working with clients both large and small, and managing highly-c... Read More →
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(150) Workflows 101
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Learn the Basics of Workflow Management in CSD and Make the System Work for You!

This session is the entry point for automating business processes using Infor ION workflows. We will review how to create a workflow, walk through examples, and discuss ways of utilizing workflows to enhance your business while making daily work life easier.
Speakers
AO

Andy Oberschmidt

Lead Software Engineer, Acumen Group

Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(276) No GPS Required: Navigating the CSD Demand Center
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Get your bearings in one of CSD's most powerful operational hubs. This session provides a guided tour of the Demand Center interface, helping users understand how to move efficiently through its menus, screens, and features. Whether you're new to the Demand Center or looking to sharpen your skills, you'll learn how the layout is organized, where to find key functions, and how to navigate with confidence to support your demand planning and replenishment workflows. Walk away ready to work smarter and faster in the tools you use every day.
Speakers
avatar for Brandy Meeker

Brandy Meeker

Director of Procurement, SMC
With over 24 years of experience at SMC, I have built a strong foundation in purchasing and procurement operations. I currently serve as Co-Director of Procurement, where I help lead strategic initiatives to enhance efficiency, collaboration, and overall performance within the department... Read More →
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(280) Cycle Counting: The Daily Routine That Changes Everything
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Kill the annual shutdown. Count daily, catch errors instantly, hold teams accountable in real-time. Learn how to execute the counting processes in CSD and TWL that transforms chaos into precision—every single day beats once a year.
Speakers
avatar for Brent Knull

Brent Knull

Business Consultant, Acumen Group
As a Business Consultant at Acumen Group, I help distribution organizations get real, lasting value from their Infor ERP investment. With 10+ years of hands-on experience in SX.enterprise and CloudSuite Distribution — and 15+ years working in the distribution industry — I bring... Read More →
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(303) Production Tools in CSD - Kit Production versus Value Add
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Does your company produce products from materials? Do you need some guidance in what tools are available in CSD to accomplish the job? This session will give you insight the options available to you.
Speakers
avatar for Delaney Neubauer

Delaney Neubauer

Central Data

Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(322) Keep CSD Running at its Best!
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Keep CSD running in tip top shape.  What affects performance, what to do about monthly and bi-annual updates, what to keep updated, where to get new features, CloudSuite Self Service Portal, and more!
Speakers
avatar for Brian Jones

Brian Jones

VP Technology, NSA

avatar for Sergio Garcia

Sergio Garcia

Consultant, NSA
Dynamic bilingual technical consultant with extensive business experience, focusing on technology solutions, systems integration, B2B/B2C and finding ways to add value using technology with Infor SX and CSD CloudSuite Distribution ERP systems.  Currently serving as Enterprise Arquitect... Read More →
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(342) 10 Game-Changing CSD Extensions I Would Implement if I Were a Customer
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Want to unlock the full potential of CloudSuite Distribution? In this session, we’ll explore the 10 must-have extensions that can transform your operations, streamline workflows, and maximize ROI. You will learn which extensions I would implement first as a customer, including tools that optimize inventory, simplify processes, and enhance overall operational efficiency — and how they can drive accuracy, speed, and growth in your business.
Speakers
avatar for John Kociuba

John Kociuba

Business Consultant, NSA
In August 2023 John joined the NSA team. With over thirty years of experience in the distribution and remanufacturing industry, he has a true understanding of the needs and connectivity challenges of all aspects of the sales and distribution business. John has learned about operational... Read More →
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(378) Hands-on TWL Lab - Part 2
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Get ready to roll up your sleeves! This interactive, back-to-back lab session is designed to help you maximize your use of Infor TWL through practical, hands-on learning. Our experts will guide you step by step, ensuring you walk away with both knowledge and confidence to apply what you’ve learned.

In this session, you’ll learn how to:
✅ Set up ABC rankings in TWL and configure velocity-based cycle counting for smarter inventory control
✅ Create autodrop rules in the Order Drop Manager to automate and streamline order processing
✅ Review and apply the ASW TWL Housekeeping Checklist to optimize system performance
✅ Apply best practices to properly train employees on how to interact with product when using the Mobile Computer during the receiving, put away and picking processes. Live demo with an actual mobile computer in hand!

Whether you’re new to TWL or looking to sharpen your expertise, this lab is packed with actionable takeaways and real-world application to elevate your warehouse operations.
Speakers
avatar for Tony Bruckler

Tony Bruckler

Lead Consultant, ASW Global Consulting
Hey Tuggers!  Glad to be back this year.  
I've been coming to Tug for the last 15 years.  The first 10 was as a user and the last 5 has been as a vendor sponsor/speaker.  Being on both sides of the table, I understand what users are looking for when they attend these conferences.  I'll be providing real world knowledge/experi... Read More →
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(207) What's New in A/P
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Explore the latest Accounts Payable advancements, with a focus on efficiency, automation, and the Value+ solution for streamlined supplier invoice capture
Speakers
AB

Andreas Barkarö

Product Manager, Infor

Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

3:30pm CDT

(321) The Development Process and How to Managing Monthly Releases
Wednesday May 20, 2026 3:30pm - 4:15pm CDT
Since the first M3 MT Cloud release in April 2018, the Infor M3 Product Team have added new Product and Industry features, New Applications / Add-ons, Improvements to existing integrations, New Country Versions & Improved Tooling within the UI and Suite. Functional changes are delivered in April and October with early announcements, guidance and enablement in the Feature Release. IN this session we discuss the Infor internal process and how you can use the informaiton to improve your business month over month.
Speakers
avatar for Ole Rasmussen

Ole Rasmussen

SVP Product Management, Infor

Wednesday May 20, 2026 3:30pm - 4:15pm CDT
TBD

4:30pm CDT

(126) Building a Successful AI solution - What it Takes to Succeed in the AI Journey
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Learn what it takes to build a successful Artificial Intelligence implementation.  This session will focus on the overview of the essential components needed for an AI implementation, including use case definition, data collection, modeling, architecture, deployment and adoption.
Speakers
avatar for Tiffany Canada

Tiffany Canada

Director, Product Management, Infor

MF

Max Fisher

Directory, Product Management - Velocity Suite, Infor

avatar for Tanya Gonzalez

Tanya Gonzalez

Sr Director of Product Management, Infor
Tatiana (Tanya) Gonzalez is the Sr. Director of Product Management for Infor Industry Cloud Platform, overseeing Artificial Intelligence (AI) technologies, including Generative AI, Machine Learning, Optimization and Robotic Process Automation (RPA), enabling the future of Agent driven... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(333) What's New in ION Integrations
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Integration is where harmony is either achieved—or lost. Join this session for the latest in ION integrations, including updates that help distributors connect applications with less custom code, better monitoring, and faster troubleshooting. We’ll cover modern integration patterns that reduce fragility and accelerate change, so you can onboard new partners, add capabilities, and keep data consistent across systems. Walk away with actionable ideas to improve reliability and reduce integration “noise” that slows operations.
Speakers
avatar for Jill Papendick

Jill Papendick

Manager - Infor OS Global Enablement, Infor
I’ve spent the past 13 years at Infor working with Infor OS applications, especially Infor Data Fabric. I’ve recently moved into a Development role where I focus on building enablement content for customers, partners, and fellow Inforians. I’m always happy to chat about Infor... Read More →
avatar for Sheryll Limmex

Sheryll Limmex

Principal Solution Architect, Infor

Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(340) Advanced Extensibility with Mongoose and Workspaces
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Discover how Infor Mongoose can be used to create custom widgets that enhance the Infor OS Portal experience. This session highlights how purpose-built widgets can surface critical insights, and focus user attentionwithin Portal workspaces. You’ll see approachable design concepts that show what’s possible—often without writing code.
Speakers
avatar for Paul Horne

Paul Horne

Sr. Director Product Management, Infor OS, Infor
Paul is Sr. Director of Product Management for several OS Products including Infor Mongoose and Portal  His focus is on citizen development and creative business solution delivery, with toolsets for the Infor family of products. Paul has more than 30 years in industry including 20... Read More →
avatar for Carsten Steinhoefel

Carsten Steinhoefel

Principal Solution Architect, Infor

Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(356) Infor OS ION: Processes Available Inside the ION Desk Application
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
ION Desk is responsible for all Business Object Documents (BODs) inbound and outbound to all applications using BODs. This session will review the different processes available inside of the ION Desk application. With examples of Alerts for High Dollar Sales Orders or Task for Releasing Orders on Credit Hold, with a click of a button from the Portal, Tablet or Mobile Device. This is the replacement for Event Manager!
Speakers
avatar for Brandon Watson

Brandon Watson

VP, Tridex Systems
Tridex Systems is an Infor Alliance Partner working in the Distribution space for 17 years. We can help with on-prem network and server support, also CSD Migrations and anything to deal with CloudSuite InforOS and all of the tertiary applications. 
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(392) Sip, Connect, Succeed: Women in Distribution Social Hour
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Unwind, recharge, and keep the conversation going at our Women in Distribution Social session. Following the momentum of yesterday’s session, this casual and welcoming gathering gives you space to connect more personally with fellow attendees and continue the discussions that matter most.

Grab a drink, share stories, exchange ideas, and build relationships in a relaxed, lighthearted environment alongside other women in the distribution industry. Whether you’re deepening connections you’ve already made or meeting someone new, this is your opportunity to grow your network in a way that feels natural, supportive, and fun.

Because sometimes the most meaningful opportunities start with a simple conversation.
Speakers
avatar for Sara Weith

Sara Weith

Chief Operating Officer, ASW Global Consulting
20 years experience in change management and project leadership across her many roles in both medicine and consulting. For ASW, she is a subject matter expert on Change Management and Leadership, often speaking, coaching,presenting, and holding roundtable discussions on related topics... Read More →
avatar for Della Coffelt

Della Coffelt

Consultant, Carrier Enterprise
I am a business consultant at heart, always looking for ways to improve a process, solve a problem and new ways to use technology.  I've worked with the SXe/CSD  application since the old green screen days and I'm very happy with the technology progression I've seen.  I've been... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(140) Top 10 Reports for Newbies
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
CSD has so many reports, how do you know which ones you need to run your business? We pick 10 reports that can provide quick wins, plus walk you through the ranges and options. Auditing, Balancing and Analysis are at your fingertips with CSD’s Top 10 reports.
Speakers
avatar for Brian Kelly

Brian Kelly

Consultant, Acumen Group

Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(170.2) Mergers & Acquisitions - Part 2 (Part 1 occurs at 4:30pm Tuesday)
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Acquiring a new company isn't just a lot of paperwork and contracts. What are the considerations for CSD? Steps and considerations on how to merge companies and/or add a new acquisition to CSD.
Speakers
avatar for Carol Shinya

Carol Shinya

Director of Global Accounts, NSA
BIG Supporter of TUG, believe it's a great group, well organized: run by the users for the users!  I've been a long time user or implementer of all things SX.enterprise & CSD.
avatar for Kathy Lundquist

Kathy Lundquist

VP of Professional Services, NSA
TUG is by far the best distribution ERP user group with strong participation from seasoned users and industry professionals.  With over 25 years of SX.e and CSD CloudSuite Distribution consulting experience, my primary focus is helping companies leverage system knowledge for Mergers... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(205) Month-end and Year-end Reporting
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
This session delivers a strategic guide to essential financial and operational reporting processes within Infor CSD for both month-end and year-end close procedures. Participants will learn which critical reports to run during monthly close cycles to ensure accurate financial reconciliation, identify the additional year-end reports required for annual compliance and audit readiness, and discover efficient methods for scheduling, organizing, and automating these reporting tasks. The session covers best practices for establishing a standardized reporting calendar, configuring report parameters for consistency and accuracy, streamlining the close process to reduce manual effort, and implementing quality control checkpoints to catch discrepancies before they impact financial statements. Attendees will leave with a practical framework for managing reporting workflows, reducing close time, and ensuring comprehensive documentation. This session is invaluable for accounting staff, finance managers, controllers, and CSD administrators responsible for timely and accurate period-end reporting.
Speakers
avatar for Steve Bloesing

Steve Bloesing

ERP Manager, Gypsum Management & Supply
Started career as a CPA in public, private and government accounting.Joined Infor (NxTrend Technologies) as a Business Consultant in August 1998. Lead consultant on over 50 SX.e implementations and assisted in over 200 others.Joined GMS in April 2014 as ERP expert. Involved in acquisitions... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(258) SAAMM- Understanding and how to use Mass Maintenance tools
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Learn quick and easy ways to create lists of data from common files, create templates to use over and over & update data in mass.
Speakers
avatar for Errin Bray

Errin Bray

Solutions Architect, Central Data
I have been working with SX.e (both GUI and CHUI) since 2007 and have been with Central Data for over seven years. I began my career there as a Business Consultant, specializing in CSD implementations, purchasing processes, and data migrations. I am now a Solution Architect, where... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(282) TWL Inventory Best Practices-Cycle Counting, Physicals, and More
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
This session will highlight the importance of proactive inventory management and its impact on business operations. Attendees will learn best practices for effectively setting up and conducting TWL cycle counts and physical inventories. Key takeaways include:

Understanding Proactive Inventory Management: Recognize why maintaining accurate inventory is critical for efficient business operations.
TWL Cycle Counting Best Practices: Discover strategies for setting up and conducting cycle counts that enhance inventory accuracy.
Daily Inventory Housekeeping: Learn best practices for maintaining daily inventory operations to prevent discrepancies and improve overall inventory management.
By the end of this session, participants will be equipped with the knowledge to optimize their inventory management practices and support seamless business operations.
Speakers
avatar for Brian Munday

Brian Munday

Consultant, ASW Global Consulting
I am not just a consultant, I know warehousing .
I have spent my entire career in warehoiusing an distribution. I started on the assembly floor and working my way through every job in the warehouse.
With twenty years of experience in warehousing, distribution, purchasing, project management, and software implementations, I’ve developed the ability to see all sides of a problem and come up with creative, complete solutions.Continuous improvement isn’t just a slogan for me. If y... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(285) Storeroom Overview - Managing Customer Inventory
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Explore Infor StoreRoom's Vendor Managed Inventory solution. Whether you're new to the platform or an existing user, this session covers core capabilities, recent enhancements, and upcoming roadmap features to help you maximize your VMI operations.
Speakers
avatar for Diane Dunbar

Diane Dunbar

Director, Solution Consulting, Infor
I started working with software companies service wholesale distribution in 1992. ​I spent the first few years of career working in sales and the next few years in implementation. In 2002 I moved into a pre-sales/Solution Consulting role and joined Infor in 2012. In 2022 I was promoted... Read More →
avatar for Brandon Stacken

Brandon Stacken

Principal Solution Consultant, Infor
I am a Principal Solution Consultant within the wholesale distribution division of Infor primarily responsible for providing solution and industry expertise as a trusted advisor to our customers as well as a voice for our Infor Distribution products with 12+ years of experience using... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(310) Managing a TWL Warehouse - Daily, Weekly Admin tasks
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
This Session will concentrate on some Key Admin tasks that should reviewed Daily and Weekly in order to assist with Keeping CSD and TWL in Sync.
Learn proven strategies and routine tasks for keeping data clean, accurate, and reliable in a TWL warehouse. This session highlights common data issues, preventative maintenance best practices, and practical ways to improve system performance and reporting. Attendees will leave with actionable tips to maintain data health and avoid downstream operational problems.
Speakers
avatar for Jerrold Griffus

Jerrold Griffus

Principal ERP/WMS Application Consultant, Aktion Associates
I work with a team of Application Consultants implementing ERP CSD/SXE & the TWL WMS Application.
I have been working with CSDSxe & TWL for ~24 years now, (8.5 years as customer managing a Contact Lens Distribution Warehouse prior to coming to work for Aktion)
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(346) Enhancements Roundtable: An open Discussion with Infor on How to Handle CSD Enhancements
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Join an open discussion about the Infor Enhancement Request System, how to make the most of it, and discuss with the CSD team what the lifecycle of an ER is. What happens after they are submitted? How are enhancements prioritized? Why does it take so long sometimes?

Our team of experts will be on hand to discuss the process and answer your burning questions about the current enhancement list.
Speakers
avatar for Brian Nigri

Brian Nigri

Infor, Infor
I have dedicated my almost 30-year career at Infor to helping distributors succeed in our ever-changing technology environment.  My most recent focus has been in cloud technologies which can help drive transformations though innovations in Process Automation, Analytics, and Artificial... Read More →
avatar for Chris Weaver

Chris Weaver

VP Software Development, Infor

avatar for Brandy Alderman

Brandy Alderman

Director, Product Management, Infor
Hi!  Most of you know who I am, but for those of you who don't...  I'm the Product Manager for CSD which includes ISM, POD, Storeroom, and TWL.

I've been a customer, a partner, and now a product manager and have been using CSD/SX.e for 25 years now.

I work with partners, customers, and your TUG leadership to identify priority features for CSD and work hand-in-hand with development to establish the roadmap for the future... Read More →
avatar for Julie Baltes

Julie Baltes

Sr. Director Development, Infor
Julie is a Sr. Director of Software Development for Infor, with more than 20 years of expertise focused on Distribution.  She had experience with many aspects of enterprise Distribution solutions, including development, support, quality assurance, business analysis, and enterprise... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(379) Hands-on Lab - Tridex Mobile Apps
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
Come to this hands-on Lab session for Tridex Systems' Mobile Apps: Mobile Cycle Count, Mobile ePOD, Mobile Bin Replenishment, and Mobile Customer
Speakers
avatar for Roger Realsen

Roger Realsen

Director of Cloud Technologies, Tridex Systems
Roger Realsen is a 30+ year veteran of using, supporting, and modifying Infor SX.e and CloudSuite Distribution. He began his career as a customer in 1993 where he worked in various roles including: Developer, Modification Designer, Trainer, Project Manager, Business Consultant and... Read More →
avatar for Mark Jelencic

Mark Jelencic

Consutlant, Tridex Systems
Mark has served many roles in supply chain for around 20 years, primarily focusing on inventory management and controls, purchasing, and financial analysis.  15 of those years was spent building and tailoring custom ERP’s, meeting, or exceeding client expectations, while increasing... Read More →
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

4:30pm CDT

(158) Ask the Experts Panel - Infor-Led Roundtable
Wednesday May 20, 2026 4:30pm - 5:15pm CDT
A collaborative roundtable bringing together Infor specialists and attendees to exchange perspectives, address participant questions, and discuss key ideas and the current state of the industry.
Speakers
avatar for Ole Rasmussen

Ole Rasmussen

SVP Product Management, Infor

avatar for Mike Fletcher

Mike Fletcher

Product Director, Infor

avatar for Steve Levy

Steve Levy

VP, Enterprise Architecture, Infor

Wednesday May 20, 2026 4:30pm - 5:15pm CDT
TBD

6:00pm CDT

An Evening in the Hall of Fame
Wednesday May 20, 2026 6:00pm - 10:00pm CDT
Join us for An Evening in the Country Music Hall of Fame — an exclusive dinner reception at the iconic Country Music Hall of Fame & Museum, reserved for TUG CONNECTS 2026 attendees.

Begin the night with cocktails and conversation in the grand Event Hall, then let the evening unfold around you. Explore the museum's legendary galleries with a private docent tour. Drift into the Conservatory, where Nashville songwriters perform in-the-round and share the stories behind the songs. And if you find your way to the Ford Theater, you'll discover something special waiting — a speakeasy, a bourbon tasting, and acoustic music you won't soon forget.

This is Nashville at its finest. This is the TUG CONNECTS community at its best!
Wednesday May 20, 2026 6:00pm - 10:00pm CDT
TBD
 


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