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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
Venue: Mockingbird 1 clear filter
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Wednesday, May 20
 

9:15am CDT

(536) AskQ - ChatGPT for Infor CSD
Wednesday May 20, 2026 9:15am - 9:45am CDT
AI is at the center of every conversation right now, but most teams still aren’t clear on where it actually fits or how to use it in a way that delivers real value. In this session, you will learn how to ask questions in plain language and get immediate insights from your data, how to connect sales, inventory, finance, and CRM in seconds, how leading companies are already using AI to move faster and outperform those who are not, and how to use AskQ to put yourself at the forefront by spotting opportunities and taking action in real time.
Speakers
MH

Mark Henson, OrangeQuery

Data & Analytics Expert, OrangeQuery

Wednesday May 20, 2026 9:15am - 9:45am CDT
Mockingbird 1

1:15pm CDT

(539) Five Departments. One Transaction. Zero Automation - Until Now: How AI Is Eliminating the Real Cost of Manual Returns
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Forward orders are automated. Returns are not. A return must undo every step of a transaction that touched your sales team, customer service, purchasing, warehouse, and finance - all simultaneously, all manually. The result: missed vendor credits, AR disputes, and a labor cost that doesn't show up cleanly on any single line of your P&L.

This session shows how AI is finally closing that gap - and how distributors across HVAC, plumbing, electrical, and industrial are using it to calculate, and eliminate, the true cost of their returns process.
Speakers
avatar for Ben Firman, Continuum

Ben Firman, Continuum

VP of Sales, Continuum

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Mockingbird 1
 


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