Harmony at TUG CONNECTS 2026

This is the CSD extensions highlight reel you've been asking us for. We will review the year-over-year MVP's in CSD extensions + share our picks for the 2026 newcomers that you need to know about. This could be the most valuable 15 minutes you spend at TUG, so get this SPARK on your agenda now!

Your buyers aren't just Googling anymore — they're asking ChatGPT, Copilot, and Gemini to recommend solutions, compare vendors, and explain complexities in the market. If your brand isn't part of those answers, you're invisible at the moment it matters most. In this SPARK session, you'll learn how AI answer engines actually decide what to surface, why traditional SEO tactics may fall short in an LLM-driven world, and quick wins you can act on right away — from structuring content for AI readability to building the authoritative, third-party presence that LLMs trust. No fluff, no theory: just a practical playbook for anyone managing a B2B digital presence.

Sales tax obligations are expanding as distributors grow into new markets, channels, and product lines. With changing nexus rules and varying state requirements, it’s easy to fall behind. This session highlights where risk commonly emerges and how to stay ahead of evolving compliance demands.

• Recognize common triggers that create new sales tax obligations 

• Understand how state-by-state differences increase compliance complexity 

• Learn how automation can help reduce exposure and improve visibility

Dragon Pack Activity is the new module in the Dragon Pack suite, debuting at TUG Connects 2026. Activity measures real CSD transaction execution — not training attendance — so distributors going through a CSD implementation know whether their users are actually ready before the truck rolls. The Completed Transactions Dashboard, originally developed with Graybar Canada, gives implementation leads and branch managers visibility into who is doing what inside CSD on day one. In this session, we'll demo Activity live, and explain the in-flight trial: install Activity in your training environment tonight, free until you go live.

CSD is a high-transaction environment. Pricing changes, security modifications, customer record updates — keeping up with what changed and who changed it is a real operational and compliance challenge for every distribution organization. Most teams are either manually tracking changes, relying on memory, or simply not tracking them at all. Dragon Pack Audit changes that — and it is the only solution in the CSD market that does it inside Birst, with no additional license and no data leaving your Infor IOS environment.

In this 15-minute session you will see exactly how Dragon Pack Audit works and why it has become the fastest entry point into the Dragon Pack platform for organizations of every size, including:

• Change Tracking at Scale — what changed, who changed it, and when, surfaced instantly across your entire CSD environment
• SASO Visibility — how distribution companies are tracking security and system object changes that previously required manual investigation
• Exception-Based Alerts — configurable notifications that bring critical changes to the right people without requiring them to go looking
• Audit as a Compliance Tool — how finance and operations teams are using Dragon Pack Audit to satisfy internal and external audit requirements
• No New License Required — Dragon Pack Audit runs inside your existing Birst environment, with your data staying inside Infor IOS

Whether you are already a Birst user looking for your first Dragon Pack entry point, or a CSD administrator trying to get a handle on what is happening in your system, this session will show you what is possible in 15 minutes or less.

Try Dragon Pack Audit at TUG — Special Member Offer

•  Free 2-month trial in live production — exclusively for TUG members
• Free while you are in-flight — no cost during your active CSD implementation
• Monthly subscription, always month-to-month — no long-term commitment, cancel any time

Stop by the ADG booth to sign up or speak with a member of the team in the room.