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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
Venue: Cumberland 5 clear filter
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Tuesday, May 19
 

1:15pm CDT

(538) Warranty: The HVAC and Plumbing Distribution Problem Everyone Has
Tuesday May 19, 2026 1:15pm - 1:45pm CDT
See how leading Infor distributors stopped bleeding margin and started winning contractors with AI Warranty Processing.

Warranty is the most universally despised process in HVAC - manual, disconnected systems at every layer of the supply chain create a margin killer for distributors: claims falling through the cracks at the counter, missed vendor credits, 45-day reconciliation cycles, and customer churn from a broken experience that contractors never forget. This session breaks down exactly where the P&L bleeds and shows how leading distributors on Infor are automating their way from liability to competitive advantage.
Speakers
avatar for Ben Firman, Continuum

Ben Firman, Continuum

VP of Sales, Continuum

Tuesday May 19, 2026 1:15pm - 1:45pm CDT
Cumberland 5
 


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