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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
Venue: Theater 2, Solutions Center clear filter
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Tuesday, May 19
 

9:00am CDT

(623) Spark Session: Grow Your Business, Not your Bad Debt
Tuesday May 19, 2026 9:00am - 9:15am CDT
Midwest Wheel and 400+ distributors are using Wholesail to streamline the entire AR lifecycle — from credit applications and risk scoring to collections and payments — all on one platform.

See how a no-cost, pre-built Infor CSD integration gives customers 24/7 account visibility and self-service payments, saves your AR team hours through automated reconciliation, and gives sales real-time insight into customer payment behavior. The result: faster cash, smarter credit decisions, and an AR function that actually supports growth.
Speakers
avatar for Eli Chait, Wholesail

Eli Chait, Wholesail

CEO, Wholesail

Tuesday May 19, 2026 9:00am - 9:15am CDT
Theater 2, Solutions Center

9:20am CDT

(621) Spark Session: From ERP-Centric to Customer-Centric: Why Ecommerce Is Now a Core System
Tuesday May 19, 2026 9:20am - 9:35am CDT
Your ERP runs the business. Ecommerce grows it. For too long, ecommerce has been treated as a channel bolted onto the ERP, leaving marketing teams waiting on IT and customers navigating clunky interfaces that were never built with them in mind. In this session, we explore why ecommerce is no longer just a storefront, but the critical customer interaction layer that transforms ERP data into real revenue. Learn how modern commerce platforms work seamlessly on top of Infor, empowering your team to personalize, scale, and move fast without waiting on the next upgrade cycle.
Speakers
MB

Michael Benedict, ROC Commerce

General Manager, ROC Commerce

Tuesday May 19, 2026 9:20am - 9:35am CDT
Theater 2, Solutions Center

9:40am CDT

(620) Spark Session: Why Fixing Your Internal Warranty Process Will Never Be Enough
Tuesday May 19, 2026 9:40am - 9:55am CDT
This session explores why symmetry is your biggest Customer Experience opportunity and why AI is the only solution that can fix both sides at once.

In every other transaction, your operational pain is invisible to your customer. For example, they order how they want and you absorb the friction. Returns break that pattern: for the first time the pain is mutual, which makes automation not just an efficiency play but a direct competitive weapon. This session shows how AI is closing both gaps simultaneously.
Speakers
BF

Ben Firman, Continuum

Sales, Continuum

Tuesday May 19, 2026 9:40am - 9:55am CDT
Theater 2, Solutions Center

10:00am CDT

(614) Spark Session: AI for CSD - The Formula for Success
Tuesday May 19, 2026 10:00am - 10:15am CDT
Whether you are AI curious or already an expert, the key to successfully leveraging AI to extend and enhance CSD is to keep it actionable, secure and results-driven. In this session we will review the best practices to do just that. We will also review AI extensibility options and existing plug-and-play modules. Spend 15 minutes and discover what's possible in AI for CSD.
Speakers
avatar for Kareena Dong, Acumen Group

Kareena Dong, Acumen Group

Vice President, Acumen Group

Tuesday May 19, 2026 10:00am - 10:15am CDT
Theater 2, Solutions Center

3:00pm CDT

(608) Spark Session: FieldOffice for iPhone — Real-Time CSD Ordering, Right in Your Pocket
Tuesday May 19, 2026 3:00pm - 3:15pm CDT
FieldOffice has expanded beyond the iPad. With FieldOffice for iPhone, your team gets real-time, mobile access to Infor CloudSuite Distribution and SX.e — empowering them to quote, sell, and service customers anywhere, anytime, with no extra hardware and no extra bag.

This session will feature FieldOffice running on a phone, the device your sales reps already carry every day. We'll also discuss what's on the roadmap, including AI enablement, for later in the year.
Speakers
avatar for Lance Melnik, Expertek Systems

Lance Melnik, Expertek Systems

Director of Professional Services, Expertek Systems

Tuesday May 19, 2026 3:00pm - 3:15pm CDT
Theater 2, Solutions Center
 


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