Harmony at TUG CONNECTS 2026

Harmony at TUG CONNECTS 2026

For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com

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8:00am CDT

(128) Infor Industry AI Agents - Unlocking Value with AI Agents Infused into your Industry Processes.

Thursday May 21, 2026 8:00am - 8:45am CDT

TBD

Explore Infor's evolving AI strategy from embedded GenAI Experiences to AI Agents. Understand how current generative AI capabilities are building the foundation for intelligent, industry-first agents that can help you with executing business processes.

Speakers

Max Fisher

Directory, Product Management - Velocity Suite, Infor

Tanya Gonzalez

Sr Director of Product Management, Infor

Tatiana (Tanya) Gonzalez is the Sr. Director of Product Management for Infor Industry Cloud Platform, overseeing Artificial Intelligence (AI) technologies, including Generative AI, Machine Learning, Optimization and Robotic Process Automation (RPA), enabling the future of Agent driven... Read More →

Thursday May 21, 2026 8:00am - 8:45am CDT
TBD

All ERPs, AI & Automation

8:00am CDT

(162) The Power in the Middle: Building Strong Managers for Lasting Success

Thursday May 21, 2026 8:00am - 8:45am CDT

TBD

Middle managers are often the backbone of an organization—responsible for translating strategy into action, guiding teams, and sustaining culture day-to-day. Yet, they’re also one of the most overlooked and underdeveloped groups. This session explores how investing in the growth of middle management creates a ripple effect across the entire business, driving both immediate performance and long-term success.

In this interactive 45-minute presentation, you’ll learn practical approaches for equipping middle managers with the skills, confidence, and resilience they need to lead effectively. From coaching and communication to accountability and alignment, discover strategies that strengthen your leadership pipeline and ensure your organization is built for longevity.

Speakers

Sara Weith

Chief Operating Officer, ASW Global Consulting

20 years experience in change management and project leadership across her many roles in both medicine and consulting. For ASW, she is a subject matter expert on Change Management and Leadership, often speaking, coaching,presenting, and holding roundtable discussions on related topics... Read More →

Thursday May 21, 2026 8:00am - 8:45am CDT
TBD

All ERPs, Leadership / Workplace Culture

8:00am CDT

(241) Infor OS Data Fabric and DataPond

Thursday May 21, 2026 8:00am - 8:45am CDT

TBD

Infor Data Fabric is a centralized and secure data repository that gets updated by CSD records, and also other Infor Applications (IE - ISM, Mongoose). This session will cover populating DataLake, from CSD, and the different ways to gain access to the data, including our own new DataPond V2.0 ETL Tool.

Speakers

Brandon Watson

VP, Tridex Systems

Tridex Systems is an Infor Alliance Partner working in the Distribution space for 17 years. We can help with on-prem network and server support, also CSD Migrations and anything to deal with CloudSuite InforOS and all of the tertiary applications.

Thursday May 21, 2026 8:00am - 8:45am CDT
TBD

All ERPs, Data Management, AI & Automation, Technical

8:00am CDT

(351) Unlocking Hyperautomation: RPA and AI Powering Your Business Flows in Infor OS

Thursday May 21, 2026 8:00am - 8:45am CDT

TBD

Hyperautomation isn’t about bots—it’s about harmonizing people, systems, and decisions. Learn how to pair RPA with AI in Infor OS to automate high-volume, exception-driven distribution work: customer setup, pricing updates, order validations, invoice matching, and more. We’ll focus on where automation pays back fastest, how to avoid “bot sprawl,” and how to design flows that are resilient when conditions change. Expect a distributor-first playbook for reducing cost-to-serve while improving accuracy and responsiveness.

Speakers

Sergio Toxqui

Technical Solutions Consultant, Infor

Thursday May 21, 2026 8:00am - 8:45am CDT
TBD

All ERPs, Technical, AI & Automation

9:25am CDT

(617) Spark Session: Beyond Sales Order Entry - Automating Key Operational Workflows

Thursday May 21, 2026 9:25am - 9:40am CDT

Theater 1, Solutions Center

From handling every inquiry that comes into a rep’s inbox (not just orders and quotes), to Accounting and Purchasing, Canals is fast becoming the end-to-end Operating AI for distributors. Come for an overview of how our suite of AI tools is helping distributors maximize operational efficiency and visibility.

Key takeaways:
1. New AI-powered workflows for customer inquiries, PO-to-receipt tracking, Accounts Receivable, and more
2. Benefits on response time, customer satisfaction and cost savings
3. How a single partner for AI workflow automation connects your teams

Speakers

Dylon Chafin, Canals

Account Executive, Canals

Thursday May 21, 2026 9:25am - 9:40am CDT
Theater 1, Solutions Center

All ERPs, Spark Session, AI & Automation, Sales / Quoting / Order Entry

10:00am CDT

(122.2) AI for Distribution - How Our Customers are Using It (Also occurs at 3:30pm Wednesday)

Thursday May 21, 2026 10:00am - 10:45am CDT

TBD

See how our CSD customers and community are using Infor's Artificial Intelligence solutions. All the way from Machine Learning & Automation to GenAI & Agentic. Learn about real customer usecases, their projects, and their ROI.

Speakers

Brian Nigri

Infor, Infor

I have dedicated my almost 30-year career at Infor to helping distributors succeed in our ever-changing technology environment. My most recent focus has been in cloud technologies which can help drive transformations though innovations in Process Automation, Analytics, and Artificial... Read More →

Brandy Alderman

Director, Product Management, Infor

Hi! Most of you know who I am, but for those of you who don't... I'm the Product Manager for CSD which includes ISM, POD, Storeroom, and TWL.

I've been a customer, a partner, and now a product manager and have been using CSD/SX.e for 25 years now.

I work with partners, customers, and your TUG leadership to identify priority features for CSD and work hand-in-hand with development to establish the roadmap for the future... Read More →

Max Fisher

Directory, Product Management - Velocity Suite, Infor

Thursday May 21, 2026 10:00am - 10:45am CDT
TBD

All ERPs, AI & Automation

10:00am CDT

(136) Intro to Infor Process Intelligence - Process Mining

Thursday May 21, 2026 10:00am - 10:45am CDT

TBD

You can’t improve what you can’t see. This introductory session explains how Infor Process Intelligence (IPI) uses process mining to reveal how work actually flows across order-to-cash, procure-to-pay, and more. Learn how distributors can identify bottlenecks, rework loops, and exception hotspots—and then bring harmony back through targeted fixes. Attendees will leave understanding the core concepts, what data is needed, and where process mining delivers the fastest operational wins.

Speakers

Siddharth Chalasani

Manager, Product Management, Infor

Siddharth Chalasani is a Manager of Product Management at Infor, leading the Infor Process Intelligence portfolio with a focus on process mining and intelligent automation. With a career that began in consulting, Siddharth implemented Infor ERP solutions across multiple industries... Read More →

Chani Wagh

Senior Solution Consultant, Infor

Chani Wagh is a Senior Solution Consultant at Infor, specializing in CloudSuite Distribution. She has a degree in Operations Management from Baruch College and has been at Infor for seven years.

In her spare time, she enjoys playing with her daughter, tending to her orchid collection, reading Sci-Fi/Fantasy novels, and attending Broadway Shows... Read More →

Suresh Jayaraman

SVP of Product Management, Infor

Suresh is the SVP of Product Management and Development at Infor. Suresh has over 20+ years of experience in Manufacturing and Distribution, both as a consultant and a customer. Prior to joining Infor, Suresh was the Director of Enterprise systems for a large manufacturing organization... Read More →

Thursday May 21, 2026 10:00am - 10:45am CDT
TBD

All ERPs, AI & Automation

10:00am CDT

(165) “Battle of Gettysburg” – Lessons Learned from History in Leadership & Logistics

Thursday May 21, 2026 10:00am - 10:45am CDT

TBD

For today’s Distribution Leaders - using the Battle of Gettysburg as a teaching environment, this presentation will discuss the leadership and logistics successes and failures of both Union and Confederate Forces, and how they impacted the Battle’s outcome.

The primary takeaway is a discussion of how these lessons from history can help today’s Distribution Leaders avoid these failures and implement these successes into today’s business environment.

Speakers

Mark Johnson

Professor of Practice, Texas A&M

Colonel Mark H. Johnson, (USA, Retired) is a Professor of Practice of Industrial Distribution at Texas A&M University in College Station, Texas. His area of focus is Distributor technology. He serves as the Faculty Advisor for the Society of Women in Engineering, Theta Chi Fraternity... Read More →

Thursday May 21, 2026 10:00am - 10:45am CDT
TBD

All ERPs, Leadership / Workplace Culture

10:00am CDT

(232) Taking Site Search to the Next Level

Thursday May 21, 2026 10:00am - 10:45am CDT

TBD

Search is often the first thing customers reach for and the last thing businesses think to optimize. Yet for distributors and manufacturers with complex, expansive catalogs, site search isn't just a convenience feature — it's one of the most powerful drivers of conversion, customer satisfaction, and revenue. This session explores what separates a frustrating search experience from one that feels almost effortless.

We'll go beyond basic keyword matching to examine the capabilities that modern buyers expect: intelligent autocomplete, synonym handling, attribute-based filtering, relevancy tuning, and the ability to surface the right product even when a customer doesn't know exactly what to search for. We'll also look at how behavioral data, search analytics, and AI-powered tools are raising the bar for what "good" site search looks like — and how organizations can use that intelligence to continuously improve results over time.

Whether your current search functionality is letting customers down or you're ready to unlock the next tier of performance, this session will give you a clear picture of where to focus your investment and how to measure success.

Speakers

Scott Detar

eCommerce Development / Management, E.B. Bradley Co.

Slava Kravchuk

CEO, Atwix

Slava Kravchuk is the Founder and CEO of Atwix, a B2B eCommerce agency with over 15 years of experience helping distribution companies connect their ERP systems with modern digital commerce. Atwix develops modern B2B buyer portals with deep ERP and eCommerce integrations, and has built AI-powered... Read More →

Peter Polak, Atwix

Director of Delivery, Atwix

Thursday May 21, 2026 10:00am - 10:45am CDT
TBD

All ERPs, Ecommerce / Digital Marketing

10:00am CDT

(359) CloudSuite and InforOS Utilization and Overages

Thursday May 21, 2026 10:00am - 10:45am CDT

TBD

Infor CloudSuite is a shared system. There are limits that Infor places on features and functions that vary depending on your version of InforOS. Learn how to view your CloudSuite utilization, what the metrics mean, and how to track down things that might be causing overages.

Speakers

Brian Jones

VP Technology, NSA

Thursday May 21, 2026 10:00am - 10:45am CDT
TBD

All ERPs, Technical

10:00am CDT

(373) Hands-On Lab: Creating Distribution Analytics in Birst

Thursday May 21, 2026 10:00am - 10:45am CDT

TBD

Join this interactive lab to learn how to create reports and dashboards within the CloudSuite Distribution Analytics (Birst) environment. Craig Vigor will guide you through building a sample report and adding it to the CSD Analytics pre-built content while discussing best practices and key design considerations.

Conference laptops connected to the Tridex tenant will be available for the exercises, but attendees are welcome to bring their own laptops and work directly in their own CloudSuite tenants. Agile Dragon Group team members will be available to assist participants. Customers using their own tenants are encouraged to contact ADG prior to the conference to ensure their environment is ready.

Speakers

Craig Vigor

Head of CS, Agile Dragon Group

Thursday May 21, 2026 10:00am - 10:45am CDT
TBD

All ERPs, Reporting & Analytics

11:15am CDT

(120) Infor AI Today - Solutions and Tomorrow's Roadmap - How is AI Changing the Way we Work

Thursday May 21, 2026 11:15am - 12:00pm CDT

TBD

Discover Infor's cutting-edge AI technology stack and strategic vision for the future. We'll explore our current AI capabilities, upcoming roadmap initiatives, and enterprise-wide AI implementation strategy. You'll gain practical insights into leveraging these tools to address your specific business challenges.

Speakers

Max Fisher

Directory, Product Management - Velocity Suite, Infor

Tanya Gonzalez

Sr Director of Product Management, Infor

Tatiana (Tanya) Gonzalez is the Sr. Director of Product Management for Infor Industry Cloud Platform, overseeing Artificial Intelligence (AI) technologies, including Generative AI, Machine Learning, Optimization and Robotic Process Automation (RPA), enabling the future of Agent driven... Read More →

Thursday May 21, 2026 11:15am - 12:00pm CDT
TBD

All ERPs, AI & Automation

11:15am CDT

(163) Bringing it All Together: Change, EQ, & Project Management in Action

Thursday May 21, 2026 11:15am - 12:00pm CDT

TBD

In today’s dynamic workplace, success requires more than just technical expertise—it demands adaptability, emotional awareness, and structured execution. This 30-minute session will break down three critical skills every professional needs:

Change Management – Understanding how to navigate transitions, reduce resistance, and build resilience.

Emotional Intelligence – Recognizing and managing your own emotions, while strengthening empathy and collaboration with others.

Project Management – Bringing structure, clarity, and accountability to ensure initiatives are completed on time and with impact.

Finally, we’ll connect the dots—showing how to apply these disciplines together in your workplace to improve communication, foster stronger teams, and drive sustainable results. Participants will leave with practical insights they can immediately apply to their roles, no matter the industry or function.

Speakers

Sara Weith

Chief Operating Officer, ASW Global Consulting

20 years experience in change management and project leadership across her many roles in both medicine and consulting. For ASW, she is a subject matter expert on Change Management and Leadership, often speaking, coaching,presenting, and holding roundtable discussions on related topics... Read More →

Thursday May 21, 2026 11:15am - 12:00pm CDT
TBD

All ERPs, Leadership / Workplace Culture, Project Management

11:15am CDT

(243) Data Fabric Progression and Preview of What is Coming

Thursday May 21, 2026 11:15am - 12:00pm CDT

TBD

Our data platform is continuing to expand with new and innovative capabilites. In this session we will discuss the 2026 capabilities that you can start using immediately with the April release. We will also highlight exciting future capabilities around Stream Pipelines, Data Warehouse, Transformation Engine and more!

Speakers

Tiffany Canada

Director, Product Management, Infor

Jill Papendick

Manager - Infor OS Global Enablement, Infor

I’ve spent the past 13 years at Infor working with Infor OS applications, especially Infor Data Fabric. I’ve recently moved into a Development role where I focus on building enablement content for customers, partners, and fellow Inforians. I’m always happy to chat about Infor... Read More →

Thursday May 21, 2026 11:15am - 12:00pm CDT
TBD

All ERPs, Data Management, Reporting & Analytics

11:15am CDT

(256) Vendor Inventory Feeds 2.0: Integrating Supplier Data into ERP & eCommerce

Thursday May 21, 2026 11:15am - 12:00pm CDT

TBD

Real-time inventory visibility is no longer a competitive advantage — it's a baseline expectation. Yet for many distributors and resellers, integrating supplier inventory feeds into ERP systems and eCommerce platforms remains a tangled web of inconsistent formats, unreliable data, and manual workarounds. This session takes a hard look at where vendor inventory integration stands today and what it takes to get it right.

We'll move beyond the basics and explore next-generation approaches to ingesting, normalizing, and syncing supplier data across your tech stack — from automating feed processing and handling format variability to managing update frequency, error reconciliation, and inventory accuracy at scale. Real-world examples will illustrate how organizations are eliminating the gaps between what suppliers provide and what your systems and customers actually need.

Attendees will walk away with a practical framework for evaluating their current integration maturity, identifying the most common failure points, and building a more resilient, automated supplier data pipeline — one that powers both operational efficiency and a better online buying experience.

Speakers

Brendan Cameron

Head of Manufacturing & Distribution, Americaneagle.com

https://www.americaneagle.com/speakers/brendan-cameron

Brendan is a Strategic Accounts Director at Americaneagle.com currently working on numerous sites in the B2B and B2C marketplaces. He has experience working with clients both large and small, and managing highly-c... Read More →

Christie Piazza

Digital Integrations Manager, Centro, Inc.

Thursday May 21, 2026 11:15am - 12:00pm CDT
TBD

All ERPs, Ecommerce / Digital Marketing, Data Management

11:15am CDT

(268) Document Output Management and Managing Forms Templates in IDM

Thursday May 21, 2026 11:15am - 12:00pm CDT

TBD

IDM Output Management allows an administrator to create Form Templates that can be used with Forms Printing from CSD. This session will cover creating Forms Templates, utilizing the Microsoft Word add-in, and uploading to IDM for Forms Printing.

Speakers

Roger Realsen

Director of Cloud Technologies, Tridex Systems

Roger Realsen is a 30+ year veteran of using, supporting, and modifying Infor SX.e and CloudSuite Distribution. He began his career as a customer in 1993 where he worked in various roles including: Developer, Modification Designer, Trainer, Project Manager, Business Consultant and... Read More →

Thursday May 21, 2026 11:15am - 12:00pm CDT
TBD

All ERPs, Document Management, Technical

11:15am CDT

(330) Best Practices: Building your Digital Experience using InforOS

Thursday May 21, 2026 11:15am - 12:00pm CDT

TBD

When users have to jump between screens, apps, and inboxes, productivity suffers. This session shares best practices to create a harmonized digital experience—role-based, task-centered, and actionable—using Infor OS capabilities. Distributors will learn how to surface the right insights, alerts, and next-best actions directly in the flow of work, reducing training time and accelerating adoption. Leave with proven design principles and practical examples that help unify your user experience across departments and locations.

Speakers

Brian Nigri

Infor, Infor

I have dedicated my almost 30-year career at Infor to helping distributors succeed in our ever-changing technology environment. My most recent focus has been in cloud technologies which can help drive transformations though innovations in Process Automation, Analytics, and Artificial... Read More →

Thursday May 21, 2026 11:15am - 12:00pm CDT
TBD

All ERPs, Technical

11:15am CDT

(347) Managing APIs

Thursday May 21, 2026 11:15am - 12:00pm CDT

TBD

APIs are the connective tissue of modern distribution ecosystems—eCommerce, 3PLs, carriers, marketplaces, and customer integrations. This session shows how to manage APIs in a way that creates harmony across security, performance, versioning, and change control. Distributors will learn practical governance patterns to reduce break/fix incidents, speed partner onboarding, and safely scale integrations. Expect guidance you can apply whether you’re just getting started or already managing dozens of endpoints.

Speakers

Carsten Steinhoefel

Principal Solution Architect, Infor

Sheryll Limmex

Principal Solution Architect, Infor

Thursday May 21, 2026 11:15am - 12:00pm CDT
TBD

All ERPs, Technical

11:15am CDT

(354) 5 ION scripts that will supercharge your dataflows

Thursday May 21, 2026 11:15am - 12:00pm CDT

TBD

ION is powerful—but sometimes mapping alone just isn’t enough. In this session, we’ll build 5 reusable ION Script patterns that solve real-world problems. Walk away with 5 drop-in templates,

Speakers

Rob Thayer

Sr. Technical Consultant, NSA

Rob has been working in technology since 1993 and joined NSA in 2019. His experience with Infor Distribution dates back to 2006, supporting customers across the US and Canada. He enjoys building relationships with NSA clients in order to help them achieve their business goals. With... Read More →

Thursday May 21, 2026 11:15am - 12:00pm CDT
TBD

All ERPs, Technical