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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
Venue: Cumberland 1-2 clear filter
Tuesday, May 19
 

9:15am CDT

(517) What's New in CD Marketplace
Tuesday May 19, 2026 9:15am - 9:45am CDT
Central Data has developed a catalog of enhancements for CloudSuite Distribution. Join Daryl and see what's new in CD Marketplace. Our extentions and SaaS offerings can streamline workflows, enhance functionality, and address last-mile gaps not covered out of the box including: CD Audit, CD Schedule, CD Ship, CD Search, Display Calculations, Updatable Grid, Display Acronyms and many more.
Speakers
avatar for Daryl Ziegelman

Daryl Ziegelman

CTO, Central Data
Daryl Ziegelman is the CTO at Central Data, a full-service Channel and Alliance partner specializing in getting clients to the cloud.  With over 35 years of experience in distribution as a consultant, Daryl has worked with Trend / SX.e / CSD for 25 years.

He joined Central Data i... Read More →
Tuesday May 19, 2026 9:15am - 9:45am CDT
Cumberland 1-2

1:15pm CDT

(507) Modernize Payment Acceptance: A Live Demo of EBizCharge for CSD
Tuesday May 19, 2026 1:15pm - 1:45pm CDT
See EBizCharge in action with a live demo showcasing how it integrates seamlessly within CSD. From processing payments to reconciling transactions, discover how EBizCharge eliminates manual work and keeps your team working entirely within CSD.

Key Takeaways:
  • See the integration firsthand — Watch how EBizCharge works natively inside CSD, from payment processing to automatic posting.
  • Explore a full suite of payment features — From Credit Card & ACH processing and Recurring Billing to Email Payment Links, a Customer Portal, Surcharging, EMV, and PCI-validated compliance. Everything your team needs is built in and ready to go.
  • Know what's possible for your team — Walk away with a clear picture of how EBizCharge can be implemented and what it looks like day-to-day for AR, finance, and operations.
Speakers
avatar for Matt Rogers

Matt Rogers

Vice President of Strategic Alliances, EBizCharge
I've been with EBizCharge for over 10 years and have heard from many Infor users the need for a payment solution that works directly inside CSD without relying on bridges or disconnected tools. I worked closely with the Infor team as we built out our Infor CSD payment solution, and... Read More →
Tuesday May 19, 2026 1:15pm - 1:45pm CDT
Cumberland 1-2
 
Wednesday, May 20
 

9:15am CDT

(501) Sales and Inventory Visibility Built Into Your Birst Environment | A Back to Birst Session
Wednesday May 20, 2026 9:15am - 9:45am CDT
Sales performance and inventory visibility are the core of distribution analytics — and they are also where the gap between what CSD contains and what managers can actually see tends to be widest. Dragon Pack Operations closes that gap inside Birst, with no additional license and no data leaving your Infor IOS environment. This session will also touch on Dragon Pack Audit — giving attendees a look at what change visibility looks like when it lives in the same environment as your operational data.


In this live demo, you will see how distribution companies are using Dragon Pack Operations and Audit to give sales teams, branch managers, and operations leaders a clear, actionable view of their business, including:


  • Sales Performance — rep-level and branch-level visibility into what is moving, what margins look like, and where performance is trending
  • Inventory Visibility — real-time stock status, movement patterns, and exception-based alerts built directly on your CSD data
  • Role-Anchored Dashboards — structured by role so managers get the answers relevant to them without needing to know how to build a report
  • Operational Exceptions — AP/AR aging, open orders, and backlog visibility surfaced in context alongside sales and inventory data
  • Branch and Regional Comparisons — side-by-side performance views that give leadership the picture across locations in a single dashboard
  • Audit Visibility — a look at how Dragon Pack Audit surfaces what changed, who changed it, and when — directly alongside your operational data and without a separate tool or license
  • Live Access — how Birst's Live Access feature delivers real-time inventory visibility directly inside CSD and what that looks like in a production environment today
We will walk through real dashboard scenarios built for distribution use cases and show how the structured design means your team spends time acting on data instead of hunting for it. If you have been waiting for a reason to open Birst every morning, this is it.


Try Dragon Pack Operations at TUG — Special Member Offer

- Free 2-month trial in live production — exclusively for TUG members

- Free while you are in-flight — no cost during your active CSD implementation

- Monthly subscription, always month-to-month — no long-term commitment, cancel any time


Stop by the ADG booth to sign up or speak with a member of the team in the room.
Speakers
avatar for Craig Vigor

Craig Vigor

Head of CS, Agile Dragon Group

avatar for Victoria Christiansen

Victoria Christiansen

Audit Product Manager/Dragon Librarian, Agile Dragon Group
I have extensive experience in documenting support materials and facilitating training sessions to ensure users have the necessary resources. Throughout my career, I've contributed significantly to organizations by documenting operational procedures and supporting the implementation... Read More →
avatar for David Murphy, Agile Dragon

David Murphy, Agile Dragon

Head of Product Development, Agile Dragon Group


Wednesday May 20, 2026 9:15am - 9:45am CDT
Cumberland 1-2

1:15pm CDT

(520) Smarter Sales and Operations Insights with Phocas
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Learn how Infor distributors use Phocas to get instant visibility into sales performance, customer trends, and rep activity — and how to surface the opportunities and risks that matter most, without manual digging.

Key Takeaways:

1. Turn your Infor data into answers, fast. See how Phocas integrates directly with your Infor ERP to give sales and operations teams a clear, real-time view of performance across customers, products, branches, and reps — no manual exports or spreadsheets required.

2. Maximize revenue by focusing effort where it matters most. Insights helps sales reps and managers identify which customers deserve more attention, which are showing early signs of churn, and where the biggest growth opportunities lie — so your team spends less time guessing and more time acting on accounts that move the needle.

3. Already a Phocas customer? Here's what you might be missing. Whether you're new to Phocas or looking to get more out of your existing setup, this session will show practical ways to extend what you already have and take your sales and operations reporting to the next level.
Speakers
avatar for Alexa West

Alexa West

Account Executive, Phocas Software
Passionate about helping Infor customers save time on reporting and uncover better insights from their business data.

AW

Alex West

Technical Presales Lead, PHOCAS

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Cumberland 1-2
 


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