Harmony at TUG CONNECTS 2026

See how Canals automates workflows across Sales, Customer Service, Accounting, Purchasing, and Receiving to drive speed, accuracy, and consistency. You’ll get an in-depth look at our suite of AI tools used by over 100 distributors to win, keep and grow more customers.

Key takeaways:

1. How AI reduces reliance on manual processes and institutional knowledge
2. What a human-in-the-loop process looks like for key workflows like sales order entry
3. Benefits on win rate, time savings, and customer service as you respond faster and free up team members to be more proactive

Manual spreadsheets are still the backbone of commission, bonus, and rebate programs for many organizations—leading to errors, delays, disputes, and lost trust. In this session, attendees will learn how organizations using Infor CSD are replacing spreadsheet-driven incentive processes with automated, datadriven systems that handle complex commission, bonus, rebate, and royalty calculations with accuracy and control.

Using real customer examples, this session will walk through how modern incentive management works, from data synchronization through payment and claw backs, and demonstrate how companies can scale incentive programs without increasing risk or administrative burden.

Distributors rely on Infor to run their business, but turning product data from multiple sources like AD, IDEA, and supplier files into eCommerce-ready content is where things break down. In this session, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable, zero-touch processes that power better digital experiences.

3 Key Takeaways:

• Where it breaks: Why product data challenges in Infor environments are caused by the transformation layer, not the ERP
• How to fix it: A practical approach to connecting multiple data sources into clean, structured product content
• What’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach

Manual spreadsheets are still the backbone of commission, bonus, and rebate programs for many organizations—leading to errors, delays, disputes, and lost trust. In this session, attendees will learn how organizations using Infor CSD are replacing spreadsheet-driven incentive processes with automated, datadriven systems that handle complex commission, bonus, rebate, and royalty calculations with accuracy and control.

Using real customer examples, this session will walk through how modern incentive management works, from data synchronization through payment and claw backs, and demonstrate how companies can scale incentive programs without increasing risk or administrative burden.