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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
Venue: Mockingbird 1 clear filter
Tuesday, May 19
 

9:15am CDT

(526) UnForm v11: Enhancements and New Functionality
Tuesday May 19, 2026 9:15am - 9:45am CDT
UnForm’s End-to-End Document Management Solution creates, captures, stores, retrieves, and delivers documents and the data they contain to automate business processes. UnForm’s integration with Infor Distribution ERPs can be deployed as either a complete Document Management Solution or as individual components to fill specific functionality needs. Licensing options include On Premise, SaaS and a fully Hosted solution.

This session will provide an overview of UnForm v11 updates and enhancements including:
• New faster server.
• New menu system that streamlines daily use.
• Updated security that brings stronger encryption and more secure access.
• Improved library structures for greater flexibility and control.
• A rewritten command line client that is faster and has new capabilities.

We will also present a brief introduction to our AI driven Intelligent Document Processing module that dramatically simplifies document capture, data extraction and data entry automation capabilities.
Speakers
avatar for Paul Boushell

Paul Boushell

Sales Executive, SDSI / UnForm

avatar for Allen Miglore

Allen Miglore

President, SDSI / UnForm

Tuesday May 19, 2026 9:15am - 9:45am CDT
Mockingbird 1

1:15pm CDT

(525) Get Paid in Full: How Purpose-Built EDI Eliminates Chargebacks for Infor Distributors
Tuesday May 19, 2026 1:15pm - 1:45pm CDT
How Infor CSD, CSDE & SX.e Users Are Protecting Margins with EDI
Every distributor knows the sting of an EDI chargeback - they are one of the most persistent margin challenges you may face. Pinpointing where data breaks down and closing that gap is what stops chargebacks, rejected shipments, and fulfillment delays at the source.

For years, UniLink has worked with Infor Distribution users, and we’ve seen the same failure patterns appear repeatedly across CSD and SX.e environments. In this session, we’ll talk through where these problems originate, why they are easy to miss, and what it takes to resolve them before they travel downstream and reach your trading partners.

We'll focus time on the ASN (EDI 856), the document responsible for more chargebacks and warehouse fulfillment issues than any other in distribution. We’ll show you how UniLink’s new solution cleans up complex or broken Advanced Ship Notices in CloudSuite and automatically turns them into accurate, carton-level shipment data.

This session is ideal for operations managers, warehouse and fulfillment leaders, IT directors, and finance professionals at companies running Infor CSD, CSDE or SX.e and who work with trading partners that require EDI compliance — especially those selling to or purchasing from big-box retailers, national distributors, or any partner with strict ASN requirements.
Speakers
avatar for Sarah Butler

Sarah Butler

Director of Professional Services, Unilink
Waiting for description from Sarah Butler
Tuesday May 19, 2026 1:15pm - 1:45pm CDT
Mockingbird 1
 
Wednesday, May 20
 

9:15am CDT

(536) AskQ - ChatGPT for Infor CSD
Wednesday May 20, 2026 9:15am - 9:45am CDT
AI is at the center of every conversation right now, but most teams still aren’t clear on where it actually fits or how to use it in a way that delivers real value. In this session, you will learn how to ask questions in plain language and get immediate insights from your data, how to connect sales, inventory, finance, and CRM in seconds, how leading companies are already using AI to move faster and outperform those who are not, and how to use AskQ to put yourself at the forefront by spotting opportunities and taking action in real time.
Speakers
MH

Mark Henson, OrangeQuery

Data & Analytics Expert, OrangeQuery

Wednesday May 20, 2026 9:15am - 9:45am CDT
Mockingbird 1

1:15pm CDT

(539) Five Departments. One Transaction. Zero Automation - Until Now: How AI Is Eliminating the Real Cost of Manual Returns
Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Forward orders are automated. Returns are not. A return must undo every step of a transaction that touched your sales team, customer service, purchasing, warehouse, and finance - all simultaneously, all manually. The result: missed vendor credits, AR disputes, and a labor cost that doesn't show up cleanly on any single line of your P&L.

This session shows how AI is finally closing that gap - and how distributors across HVAC, plumbing, electrical, and industrial are using it to calculate, and eliminate, the true cost of their returns process.
Speakers
avatar for Ben Firman, Continuum

Ben Firman, Continuum

VP of Sales, Continuum

Wednesday May 20, 2026 1:15pm - 1:45pm CDT
Mockingbird 1
 


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