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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
Venue: Theater 1, Solutions Center clear filter
Tuesday, May 19
 

9:00am CDT

(609) Spark Session: AI in tax compliance: From Hype to Real Impact
Tuesday May 19, 2026 9:00am - 9:15am CDT
AI is changing how tax teams manage compliance, but not all solutions deliver real value. This session explores where AI is already improving tax processes today, from classification to research and anomaly detection. Learn how to separate meaningful innovation from noise and identify practical ways to apply AI in your compliance strategy.
Speakers
avatar for Michael Dominguez, Avalara

Michael Dominguez, Avalara

Senior Strategic Alliance Manager, Avalara

Tuesday May 19, 2026 9:00am - 9:15am CDT
Theater 1, Solutions Center

9:20am CDT

(607) Spark Session: FieldOffice for iPhone — Real-Time CSD Ordering, Right in Your Pocket
Tuesday May 19, 2026 9:20am - 9:35am CDT
FieldOffice has expanded beyond the iPad. With FieldOffice for iPhone, your team gets real-time, mobile access to Infor CloudSuite Distribution and SX.e — empowering them to quote, sell, and service customers anywhere, anytime, with no extra hardware and no extra bag.

This session will feature FieldOffice running on a phone, the device your sales reps already carry every day. We'll also discuss what's on the roadmap, including AI enablement, for later in the year.
Speakers
avatar for Lance Melnik, Expertek Systems

Lance Melnik, Expertek Systems

Director of Professional Services, Expertek Systems

Tuesday May 19, 2026 9:20am - 9:35am CDT
Theater 1, Solutions Center

9:40am CDT

(615) Spark Session: Power BI vs Birst - Analytics Architecture Explained
Tuesday May 19, 2026 9:40am - 9:55am CDT
Explore the analytics options available to Infor CloudSuite Distribution customers and understand the key differences between Birst, Power BI and modern analytics architectures.

This session will cover:
• how data can be accessed and extracted from the Infor MT Data Lake
• common architecture patterns for Infor analytics
• the tools and components typically involved
• the role of ETL, data warehouses and data lakes
• key differences between Birst and Power BI setups

Designed for both business and technical audiences, this session aims to simplify the modern Infor analytics landscape and help attendees better understand the analytics options available within the Infor ecosystem.
Speakers
MH

Mark Henson, OrangeQuery

Data & Analytics Expert, OrangeQuery

Tuesday May 19, 2026 9:40am - 9:55am CDT
Theater 1, Solutions Center

10:00am CDT

(611) Spark Session: Unlocking Infor: How to Fix Product Data Without Replacing Your ERP
Tuesday May 19, 2026 10:00am - 10:15am CDT
Distributors rely on Infor to run their business, but turning product data from multiple sources like AD, IDEA, and supplier files into eCommerce-ready content is where things break down. In this session, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable, zero-touch processes that power better digital experiences.

3 Key Takeaways:
  • Where it breaks: Why product data challenges in Infor environments are caused by the transformation layer, not the ERP
  • How to fix it: A practical approach to connecting multiple data sources into clean, structured product content
  • What’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach
Speakers
AL

Allyson Larson, Bluemeteor

Account Executive, Bluemeteor

Tuesday May 19, 2026 10:00am - 10:15am CDT
Theater 1, Solutions Center

3:00pm CDT

(605) Spark Session: Where Are You Losing Revenue in Your ERP? (Live Preview)
Tuesday May 19, 2026 3:00pm - 3:15pm CDT
Most manufacturers and distributors rely heavily on their ERP systems but only use a fraction of their capabilities to drive revenue. In this session, we’ll walk through a quick framework to identify where businesses are losing efficiency, missing opportunities, and limiting growth within their current ERP and buying experience. This is a live preview of the ERP Revenue Audit we’re offering at the show, designed to uncover actionable insights in minutes.
Speakers
avatar for Peter Polak, Atwix

Peter Polak, Atwix

Director of Delivery, Atwix

Tuesday May 19, 2026 3:00pm - 3:15pm CDT
Theater 1, Solutions Center
 
Wednesday, May 20
 

9:00am CDT

(603) Spark Session: Game Changers! The CSD Extensions You Need to Know
Wednesday May 20, 2026 9:00am - 9:15am CDT
This is the CSD extensions highlight reel you've been asking us for. We will review the year-over-year MVP's in CSD extensions + share our picks for the 2026 newcomers that you need to know about. This could be the most valuable 15 minutes you spend at TUG, so get this SPARK on your agenda now!
Speakers
avatar for Kareena Dong, Acumen Group

Kareena Dong, Acumen Group

Vice President, Acumen Group

Wednesday May 20, 2026 9:00am - 9:15am CDT
Theater 1, Solutions Center

9:20am CDT

(613) Spark Session: Stop guessing, start showing up: how to make AI search work for your B2B brand
Wednesday May 20, 2026 9:20am - 9:35am CDT
Your buyers aren't just Googling anymore — they're asking ChatGPT, Copilot, and Gemini to recommend solutions, compare vendors, and explain complexities in the market. If your brand isn't part of those answers, you're invisible at the moment it matters most. In this SPARK session, you'll learn how AI answer engines actually decide what to surface, why traditional SEO tactics may fall short in an LLM-driven world, and quick wins you can act on right away — from structuring content for AI readability to building the authoritative, third-party presence that LLMs trust. No fluff, no theory: just a practical playbook for anyone managing a B2B digital presence.
Speakers
avatar for Jonathan Tenpenny, Americaneagle.com

Jonathan Tenpenny, Americaneagle.com

Account Executive, Americaneagle.com

Wednesday May 20, 2026 9:20am - 9:35am CDT
Theater 1, Solutions Center

9:40am CDT

(610) Spark Session: Sales Tax Risk is Growing: Are You Keeping Up?
Wednesday May 20, 2026 9:40am - 9:55am CDT
Sales tax obligations are expanding as distributors grow into new markets, channels, and product lines. With changing nexus rules and varying state requirements, it’s easy to fall behind. This session highlights where risk commonly emerges and how to stay ahead of evolving compliance demands.
  • Recognize common triggers that create new sales tax obligations 
  • Understand how state-by-state differences increase compliance complexity 
  • Learn how automation can help reduce exposure and improve visibility

Speakers
avatar for Andy Hall, Avalara

Andy Hall, Avalara

Sales Executive, Avalara

Wednesday May 20, 2026 9:40am - 9:55am CDT
Theater 1, Solutions Center

10:00am CDT

(602) Spark Session: Knowing Your CSD Users Are Ready Before Go-Live | A Back to Birst Session
Wednesday May 20, 2026 10:00am - 10:15am CDT
Dragon Pack Activity is the new module in the Dragon Pack suite, debuting at TUG Connects 2026. Activity measures real CSD transaction execution — not training attendance — so distributors going through a CSD implementation know whether their users are actually ready before the truck rolls. The Completed Transactions Dashboard, originally developed with Graybar Canada, gives implementation leads and branch managers visibility into who is doing what inside CSD on day one. In this session, we'll demo Activity live, and explain the in-flight trial: install Activity in your training environment tonight, free until you go live.
Speakers
avatar for Victoria Christiansen

Victoria Christiansen

Audit Product Manager/Dragon Librarian, Agile Dragon Group
I have extensive experience in documenting support materials and facilitating training sessions to ensure users have the necessary resources. Throughout my career, I've contributed significantly to organizations by documenting operational procedures and supporting the implementation... Read More →
avatar for David Murphy, Agile Dragon

David Murphy, Agile Dragon

Head of Product Development, Agile Dragon Group


Wednesday May 20, 2026 10:00am - 10:15am CDT
Theater 1, Solutions Center

3:00pm CDT

(601) Spark Session: What Changed, Who Changed It, and When | A Back to Birst Session
Wednesday May 20, 2026 3:00pm - 3:15pm CDT
CSD is a high-transaction environment. Pricing changes, security modifications, customer record updates — keeping up with what changed and who changed it is a real operational and compliance challenge for every distribution organization. Most teams are either manually tracking changes, relying on memory, or simply not tracking them at all. Dragon Pack Audit changes that — and it is the only solution in the CSD market that does it inside Birst, with no additional license and no data leaving your Infor IOS environment.

In this 15-minute session you will see exactly how Dragon Pack Audit works and why it has become the fastest entry point into the Dragon Pack platform for organizations of every size, including:
  • Change Tracking at Scale — what changed, who changed it, and when, surfaced instantly across your entire CSD environment
  • SASO Visibility — how distribution companies are tracking security and system object changes that previously required manual investigation
  • Exception-Based Alerts — configurable notifications that bring critical changes to the right people without requiring them to go looking
  • Audit as a Compliance Tool — how finance and operations teams are using Dragon Pack Audit to satisfy internal and external audit requirements
  • No New License Required — Dragon Pack Audit runs inside your existing Birst environment, with your data staying inside Infor IOS

Whether you are already a Birst user looking for your first Dragon Pack entry point, or a CSD administrator trying to get a handle on what is happening in your system, this session will show you what is possible in 15 minutes or less.

Try Dragon Pack Audit at TUG — Special Member Offer
  •  Free 2-month trial in live production — exclusively for TUG members
  • Free while you are in-flight — no cost during your active CSD implementation
  • Monthly subscription, always month-to-month — no long-term commitment, cancel any time
Stop by the ADG booth to sign up or speak with a member of the team in the room.
Speakers
avatar for Victoria Christiansen

Victoria Christiansen

Audit Product Manager/Dragon Librarian, Agile Dragon Group
I have extensive experience in documenting support materials and facilitating training sessions to ensure users have the necessary resources. Throughout my career, I've contributed significantly to organizations by documenting operational procedures and supporting the implementation... Read More →
avatar for David Murphy, Agile Dragon

David Murphy, Agile Dragon

Head of Product Development, Agile Dragon Group


Wednesday May 20, 2026 3:00pm - 3:15pm CDT
Theater 1, Solutions Center
 
Thursday, May 21
 

9:25am CDT

(617) Spark Session: Beyond Sales Order Entry - Automating Key Operational Workflows
Thursday May 21, 2026 9:25am - 9:40am CDT
From handling every inquiry that comes into a rep’s inbox (not just orders and quotes), to Accounting and Purchasing, Canals is fast becoming the end-to-end Operating AI for distributors. Come for an overview of how our suite of AI tools is helping distributors maximize operational efficiency and visibility.

Key takeaways:
1. New AI-powered workflows for customer inquiries, PO-to-receipt tracking, Accounts Receivable, and more
2. Benefits on response time, customer satisfaction and cost savings
3. How a single partner for AI workflow automation connects your teams
Speakers
DC

Dylon Chafin, Canals

Account Executive, Canals

Thursday May 21, 2026 9:25am - 9:40am CDT
Theater 1, Solutions Center

9:45am CDT

(622) Spark Session: From ERP-Centric to Customer-Centric: Why Ecommerce Is Now a Core System
Thursday May 21, 2026 9:45am - 10:00am CDT
Your ERP runs the business. Ecommerce grows it. For too long, ecommerce has been treated as a channel bolted onto the ERP, leaving marketing teams waiting on IT and customers navigating clunky interfaces that were never built with them in mind. In this session, we explore why ecommerce is no longer just a storefront, but the critical customer interaction layer that transforms ERP data into real revenue. Learn how modern commerce platforms work seamlessly on top of Infor, empowering your team to personalize, scale, and move fast without waiting on the next upgrade cycle.
Speakers
MB

Michael Benedict, ROC Commerce

General Manager, ROC Commerce

Thursday May 21, 2026 9:45am - 10:00am CDT
Theater 1, Solutions Center
 


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