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For more information about Harmony! TUG CONNECTS 2026, please visit www.tugconnects.com
Venue: Theater 2, Solutions Center clear filter
Tuesday, May 19
 

9:00am CDT

(623) Spark Session: Grow Your Business, Not your Bad Debt
Tuesday May 19, 2026 9:00am - 9:15am CDT
Midwest Wheel and 400+ distributors are using Wholesail to streamline the entire AR lifecycle — from credit applications and risk scoring to collections and payments — all on one platform.

See how a no-cost, pre-built Infor CSD integration gives customers 24/7 account visibility and self-service payments, saves your AR team hours through automated reconciliation, and gives sales real-time insight into customer payment behavior. The result: faster cash, smarter credit decisions, and an AR function that actually supports growth.
Speakers
avatar for Eli Chait, Wholesail

Eli Chait, Wholesail

CEO, Wholesail

Tuesday May 19, 2026 9:00am - 9:15am CDT
Theater 2, Solutions Center

9:20am CDT

(621) Spark Session: From ERP-Centric to Customer-Centric: Why Ecommerce Is Now a Core System
Tuesday May 19, 2026 9:20am - 9:35am CDT
Your ERP runs the business. Ecommerce grows it. For too long, ecommerce has been treated as a channel bolted onto the ERP, leaving marketing teams waiting on IT and customers navigating clunky interfaces that were never built with them in mind. In this session, we explore why ecommerce is no longer just a storefront, but the critical customer interaction layer that transforms ERP data into real revenue. Learn how modern commerce platforms work seamlessly on top of Infor, empowering your team to personalize, scale, and move fast without waiting on the next upgrade cycle.
Speakers
MB

Michael Benedict, ROC Commerce

General Manager, ROC Commerce

Tuesday May 19, 2026 9:20am - 9:35am CDT
Theater 2, Solutions Center

9:40am CDT

(620) Spark Session: Why Fixing Your Internal Warranty Process Will Never Be Enough
Tuesday May 19, 2026 9:40am - 9:55am CDT
This session explores why symmetry is your biggest Customer Experience opportunity and why AI is the only solution that can fix both sides at once.

In every other transaction, your operational pain is invisible to your customer. For example, they order how they want and you absorb the friction. Returns break that pattern: for the first time the pain is mutual, which makes automation not just an efficiency play but a direct competitive weapon. This session shows how AI is closing both gaps simultaneously.
Speakers
BF

Ben Firman, Continuum

Sales, Continuum

Tuesday May 19, 2026 9:40am - 9:55am CDT
Theater 2, Solutions Center

10:00am CDT

(614) Spark Session: AI for CSD - The Formula for Success
Tuesday May 19, 2026 10:00am - 10:15am CDT
Whether you are AI curious or already an expert, the key to successfully leveraging AI to extend and enhance CSD is to keep it actionable, secure and results-driven. In this session we will review the best practices to do just that. We will also review AI extensibility options and existing plug-and-play modules. Spend 15 minutes and discover what's possible in AI for CSD.
Speakers
avatar for Kareena Dong, Acumen Group

Kareena Dong, Acumen Group

Vice President, Acumen Group

Tuesday May 19, 2026 10:00am - 10:15am CDT
Theater 2, Solutions Center

3:00pm CDT

(608) Spark Session: FieldOffice for iPhone — Real-Time CSD Ordering, Right in Your Pocket
Tuesday May 19, 2026 3:00pm - 3:15pm CDT
FieldOffice has expanded beyond the iPad. With FieldOffice for iPhone, your team gets real-time, mobile access to Infor CloudSuite Distribution and SX.e — empowering them to quote, sell, and service customers anywhere, anytime, with no extra hardware and no extra bag.

This session will feature FieldOffice running on a phone, the device your sales reps already carry every day. We'll also discuss what's on the roadmap, including AI enablement, for later in the year.
Speakers
avatar for Lance Melnik, Expertek Systems

Lance Melnik, Expertek Systems

Director of Professional Services, Expertek Systems

Tuesday May 19, 2026 3:00pm - 3:15pm CDT
Theater 2, Solutions Center
 
Wednesday, May 20
 

9:00am CDT

(606) Spark Session: What’s Really Happening Between Your Systems?
Wednesday May 20, 2026 9:00am - 9:15am CDT
Most companies rely on multiple systems, ERP, eCommerce, CRM, but lack visibility into how data actually flows between them. In this session, we’ll introduce you to Sirius, designed to connect and control your systems while giving you full transparency into your data. This is a quick look at how businesses can reduce errors, improve operations, and unlock more value from their existing technology.
Speakers
FR

Francisco Reyes, Atwix

Sales Director, Atwix

Wednesday May 20, 2026 9:00am - 9:15am CDT
Theater 2, Solutions Center

9:20am CDT

(618) Spark Session: Beyond Sales Order Entry - Automating Key Operational Workflows
Wednesday May 20, 2026 9:20am - 9:35am CDT
From handling every inquiry that comes into a rep’s inbox (not just orders and quotes), to Accounting and Purchasing, Canals is fast becoming the end-to-end Operating AI for distributors. Come for an overview of how our suite of AI tools is helping distributors maximize operational efficiency and visibility.

Key takeaways:
1. New AI-powered workflows for customer inquiries, PO-to-receipt tracking, Accounts Receivable, and more
2. Benefits on response time, customer satisfaction and cost savings
3. How a single partner for AI workflow automation connects your teams
Speakers
DC

Dylon Chafin, Canals

Account Executive, Canals

Wednesday May 20, 2026 9:20am - 9:35am CDT
Theater 2, Solutions Center

9:40am CDT

(616) Spark Session: CLEAR: A Framework for Becoming Data Driven with AI
Wednesday May 20, 2026 9:40am - 9:55am CDT
Most companies have more dashboards, reports and data than ever before, yet still struggle to become truly data driven.

In this session, we introduce CLEAR, a practical framework for improving data adoption and making AI genuinely useful within the business. We will explore why many analytics and AI initiatives fail to drive real business impact, and the key principles that help organizations turn data into action.

Designed for both business and technical audiences, this session focuses on practical ideas that can be applied regardless of where you are in your AI and analytics journey.
Speakers
MH

Mark Henson, OrangeQuery

Data & Analytics Expert, OrangeQuery

Wednesday May 20, 2026 9:40am - 9:55am CDT
Theater 2, Solutions Center

10:00am CDT

(612) Spark Session: Unlocking Infor: How to Fix Product Data Without Replacing Your ERP
Wednesday May 20, 2026 10:00am - 10:15am CDT
Distributors rely on Infor to run their business, but turning product data from multiple sources like AD, IDEA, and supplier files into eCommerce-ready content is where things break down. In this session, we will show how leading distributors are closing that gap by transforming and automating product data across their Infor ecosystem. This shift moves teams away from manual spreadsheets and toward scalable, zero-touch processes that power better digital experiences.

3 Key Takeaways:
  • Where it breaks: Why product data challenges in Infor environments are caused by the transformation layer, not the ERP
  • How to fix it: A practical approach to connecting multiple data sources into clean, structured product content
  • What’s next: How to reduce manual effort and deliver eCommerce-ready data faster with a zero-touch approach

Speakers
AL

Allyson Larson, Bluemeteor

Account Executive, Bluemeteor

Wednesday May 20, 2026 10:00am - 10:15am CDT
Theater 2, Solutions Center

3:00pm CDT

(604) Spark Session: Stop guessing, start showing up: how to make AI search work for your B2B brand
Wednesday May 20, 2026 3:00pm - 3:15pm CDT
Your buyers aren't just Googling anymore — they're asking ChatGPT, Copilot, and Gemini to recommend solutions, compare vendors, and explain complexities in the market. If your brand isn't part of those answers, you're invisible at the moment it matters most. In this SPARK session, you'll learn how AI answer engines actually decide what to surface, why traditional SEO tactics may fall short in an LLM-driven world, and quick wins you can act on right away — from structuring content for AI readability to building the authoritative, third-party presence that LLMs trust. No fluff, no theory: just a practical playbook for anyone managing a B2B digital presence.
Speakers
avatar for Jonathan Tenpenny, Americaneagle.com

Jonathan Tenpenny, Americaneagle.com

Account Executive, Americaneagle.com

Wednesday May 20, 2026 3:00pm - 3:15pm CDT
Theater 2, Solutions Center
 
Thursday, May 21
 

9:25am CDT

(619) Spark Session: Returns Is the Only Transaction Where Your Customer Hurts as Much as You Do
Thursday May 21, 2026 9:25am - 9:40am CDT
Why that symmetry is your biggest Customer Experience opportunity and why AI is the only solution that can fix both sides at once
In every other transaction, your operational pain is invisible to your customer. For example, they order how they want and you absorb the friction. Returns break that pattern: for the first time the pain is mutual, which makes automation not just an efficiency play but a direct competitive weapon. This session shows how AI is closing both gaps simultaneously.

Speakers
avatar for Tyler Fennema, Continuum

Tyler Fennema, Continuum

Account Executive, Continuum

Thursday May 21, 2026 9:25am - 9:40am CDT
Theater 2, Solutions Center

9:45am CDT

(624) Spark Session: Grow Your Business, Not your Bad Debt
Thursday May 21, 2026 9:45am - 10:00am CDT
Midwest Wheel and 400+ distributors are using Wholesail to streamline the entire AR lifecycle — from credit applications and risk scoring to collections and payments — all on one platform.

See how a no-cost, pre-built Infor CSD integration gives customers 24/7 account visibility and self-service payments, saves your AR team hours through automated reconciliation, and gives sales real-time insight into customer payment behavior. The result: faster cash, smarter credit decisions, and an AR function that actually supports growth.
Speakers
avatar for Eli Chait, Wholesail

Eli Chait, Wholesail

CEO, Wholesail

Thursday May 21, 2026 9:45am - 10:00am CDT
Theater 2, Solutions Center
 


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